Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to donnie's towing and tire's and they offered acima credit for my tire's. he didn't explain the apr rating to me or give me any documentation on the leasing term's. this leasing company is taking more money then they said out my weekly paychecks. i did contact them and i got the run around saying i had signed a contract for 12 months then the other person said 21 months. i was never informed of anything like this i want them to stop taking extra money out of my account they have been taking 19.59 a week out my weekly pay. for a year. i want to know what's going on. they have been scamming me and others since they have opened

  

  Business Response

  Date: 06/27/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** ****** through the Better Business Bureau on June, 27 2025. We investigated this complaint and provide the following response.   
  
  Pursuant to our records, on 08/20/2025, Ms. ****** entered an independent third-party retailer – Donnies Towing and Tires (the “Retailer”) – located in Steubenville, Ohio. While with the Retailer, she applied and was approved for our leasing services. On that same date, Ms. ****** selected leasable merchandise (the “Property”). Acima purchased the Property, and Ms. ****** electronically entered into a rental-purchase agreement (the “Agreement”) wherein she agreed to rent the Property from Acima. Pursuant to the Agreement, to obtain ownership of the Property Ms. ****** could elect to make weekly renewal payments of $18.27, plus an initial rent payment of $50.00, for a total of $1000.00 (the “Total of Payments”). Alternatively, they could execute any other early purchase or termination option outlined within the Agreement.   
  
  We note that Ms. ****** signed the Agreement digitally, via a text message link that was sent to her phone number. The signing process presented all terms and conditions on her own digital device, as well as a full copy of the Agreement before signing. We note we have spoken to Ms. ****** directly via phone, including in October 2024, when her first early-purchase option was still available, and provided details concerning her lease. We have also sent copious communications to Ms. ****** via email. We deny her allegation that she was scammed, if she wishes to cease payments or make other changes we encourage her to contact our customer service department to review available options. We note Ms. ****** has the option to purchase the lease at any time, or terminate it by returning the property. If Ms. ****** elects not to terminate or exercise an early purchase option, she will automatically obtain ownership of the property at the end of her rental payment schedule, once she completes all scheduled rent renewal payments. 
  
  As we explained the lease, we consider this complaint closed. If Ms. ****** has any additional questions regarding this response, they may contact our customer service department at ***** ********* 
  

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent account was opened in my name with Acima. I live in the **************, and it appears fraud occurred, and an account was opened in **********. This should be investigated and removed from my credit report.

  

  Business Response

  Date: 06/26/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. Gabriel Rothschild through the Better Business Bureau (“BBB”) on June 25, 2025, regarding a fraudulent lease with his information. We provide the following response.   
  
  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. Upon completing our initial investigation, we were unable to determine whether the lease in question was created as a result of fraud. We encourage Mr. Rothschild to file a police report and send a copy to [email protected]. Alternatively, Mr. Rothschild may provide us with a Federal Trade Commission Identity Theft Affidavit (“FTC Affidavit”) Upon receipt of the requested documentation, we will further investigate his allegation. If it is determined that this lease is, in fact fraudulent, we will take all necessary action. No further action will be taken while we await additional documentation. 
  
  If Mr. Rothschild has any questions we encourage him to contact our customer service department at (801) 297-1982. 

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I would like to register a complaint against the company Acima for their unethical business practices. I was recently a victim of identity theft. I recently received messages from Acima company during non business hours regarding an account that was approved and opened under my name without my knowledge nor consent. I contacted Acima during business hours to advise and was told it would be reported to their fraud department and there wasn’t any information they could provide although the account was opened using my information. I then contacted the police department to file a police report and was advised it would be ready for pick up later that week. I was later contacted by Acima’s fraud department and advised the pending transactions were canceled. Fast forward, I continued to receive emails from the company stating otherwise and that someone was continuing to make changes to the account. I immediately contacted Acima to see why were they still allowing activity on a fraud account and why was I told the transactions were cancelled . Their response was without a police report the account will remain open. So they are allowing and enabling fraud under my name to where I believed this was being done within their company as I see many other recent complaints regards the same issue. This is shady unethical business practices and I will sue this company if needed.

  

  Business Response

  Date: 06/26/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ** *. through the Better Business Bureau (“BBB”) on June 25, 2025, regarding a fraudulent lease with her information. We provide the following response.  
    
  Acima Leasing takes fraud allegations very seriously. We confirm that our fraud department has received a redacted police report as well as an FTC Affidavit. After receiving these documents, our fraud department began and has since completed their full investigation into Ms. **** allegation. It was determined that this lease was not fraudulently created. If *** ** has any documentation showing that her phone was hacked or not in their possession when the lease was opened, we encourage her to submit that to ***************. Until we receive further documentation, we consider this matter closed. 
  If *** ** has any questions, we encourage her to contact our customer service department at ***** ********. 

  Customer Answer

  Date: 06/26/2025

  
  
  Complaint: 23518253
  
  
  
  I am rejecting this response because: My personal information has obviously been compromised which led to the fraudulent activity. Acima cannot accuse me of opening an account that I did not open. Acima allowed someone to use my information on their website to open the account and therefore need to close the account. I am trying to avoid taking legal action against Acima as I see many others have due to their fraudulent, uneducated business practices. Acima does not have any signatures from me nor physical documents (drivers license & social) because I did not open this account. I will not accept owing for a loan that I did not open. Please provide documents where I signed for this loan. 

  
  Sincerely,
  
  
  
  * *

  

  Business Response

  Date: 06/30/2025

  *** ** has been in contact with our fraud department, and as a result, we have terminated the lease associated with Ms. **** information as a precaution. She may contact our fraud department at *************** with further questions. 

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23518253, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  * *

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never done business with ACIMA, and have no ACIMA account, but there have been continuing charges to ACIMA on my credit card. My complaint is that, despite my phone requests to deal with the fraud, ACIMA has done nothing to block charges being made fraudulently to my *************** credit card.The following charges have been made to my BofA credit card--and disputed--on these dates and amounts:Jan.10, 2025. $135.16 Jan15,2025. $135.16 Feb.7,2025. $365.91 Mar.10,2025. $15.19 Apr.4,2025. $100.92 May.6,2025. $100.92 Jun.13,2025. $100.92 *************** has reimbursed my credit card and sent me a new card after each disputed charge of fraud, but ACIMA has not taken action to block the fraudulent charges on the series of new cards.

  

  Business Response

  Date: 06/26/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. Martha Burgess through the Better Business Bureau (“BBB”) on June 24, 2025, regarding fraudulent charges with her bank account. We provide the following response. 
  
  Acima Leasing takes fraud allegations very seriously and conducts immediate investigations upon notification. We request that Ms. Burgess send a bank statement showing the errant charges to [email protected]. We encourage Ms. Burgess to file a police report and send a copy along with the bank statement. If Ms. Burgess believes her identity was used to fraudulently create a lease, we request she file a police report and provide us with a complete copy of the same at [email protected]. Once we receive the requested documentation we will investigate and take all appropriate action. No further action will be taken while we await additional documentation. 
  
  If Ms. Burgess has any questions or would like to assist our customer service agents with locating an account we encourage her to contact our customer service department at (801) 297-1982.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had requested around May 21st that the automatic payments be stopped with this company. They assured that they were. As an extra precaution, I placed a stop payment with my bank. Not only did they not stop the auto payments, but they used a slightly different name to get through the stop payment in June. After raising this issue with them, they refused to refund the amount that was charged without my authorization.

  

  Business Response

  Date: 06/30/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** ******** through the Better Business Bureau (“BBB”) on June 24, 2025, regarding payments being taken from her account. We provide the following response. 
  
  Pursuant to our records, on May 20, 2025, Ms. ******** chatted in with the request to stop auto pay on her lease. TMs. ******** claimed she had previously requested autopay off, and raised other questions regarding her lease. Our agent asked Ms. ******** to confirm that she wanted autopay turned off, but Ms. ******** did not respond. After 4 minutes, our agent disconnected the chat for non-response. Ms. ******** did not contact Acima Leasing again until June 21, 2025, at which point she requested and confirmed she wished for automatic payments to be turned off. Automatic payments were turned off at that time.  
  
  Ms. ******** alleges Acima Leasing utilized a “slightly different name” to process her June renewal payment. This is not accurate. Ms. ********’s May renewal payment failed, with the message provided by the bank as “payment stopped.” Ms. ******** provided two payment methods when initiating the rental-purchase agreement (the “Agreement”) with Acima Leasing. The Agreement authorizes Acima Leasing to attempt renewal payments from any payment method provided. As such, our system automatically switched to Ms. ********’s secondary payment method, after the May renewal payment failure. We note that Ms. ******** will not have further payments process, regardless of method, now that she has requested her automatic payments to be turned off. 
  
  Ms. ********’s desired resolution is a refund of her June 20, 2025, payment. As a courtesy, we refunded this payment to the original payment method. Please note, Ms. ******** is still responsible for the rent renewal payments, including all past-due amounts, as set forth in the Agreement, and we encourage her to contact us at her earliest convenience to make alternate payment arrangements. Turning off automatic renewal payments does not remove Ms. ********’s payment obligations. Finally, if Ms. ******** no longer wishes to make payments, we encourage her to contact us and arrange to return the property and terminate the agreement.  
  
  If Ms. ******** has any questions we encourage her to contact our customer service department at ***** ********. 

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  I am filing a formal complaint regarding Acima Leasing’s unfair billing practices and refusal to resolve a dispute over excessive late fees.
  
  In Sep. 2024, I entered into a lease-to-own agreement through On Fire Tires in Blakely, PA using Acima Leasing. The purchase totaled around $500 for four tires, with scheduled weekly payments of $17.
  
  In Nov 2024, Acima attempted to charge an outdated bank account I had removed from my profile. The payment failed. I updated my banking information immediately, and every payment has processed successfully since then, for more than six months.
  
  Now, Acima claims I owe $290 in late fees for that single missed payment in November 2024. I contacted their customer service multiple times to resolve this, but they refused to remove the fees.
  
  On June 24, 2025, I called to request a full payment ledger and my remaining principal. The rep refused to provide this information, so I requested a supervisor. Supervisor Karen confirmed my remaining balance is $130 and stated that Acima would only waive the $290 in fees if I paid the balance in full that same day.
  
  If Acima acknowledges the fees can be waived, then they should not make that relief conditional on early payoff. I have honored my lease agreement and made all weekly payments since the one failed charge due to their error. These late fees have grew weekly—despite the fact that payments have been on time ever since. This practice is abusive and unjustified.
  
  Acima has also refused to email or provide a copy of my payment ledger, which raises serious concerns about transparency and fairness.
  
  I am formally requesting that Acima waive all late fees related to the November 2024 incident without requiring early payoff, as they should never have accrued in the first place.
  
  I am willing to continue my weekly payments and fulfill my remaining balance, but I will not agree to unfair and excessive charges caused by their own billing error.
  
  Sincerely,
  ***** ******

  

  Business Response

  Date: 06/30/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ***** ****** through the Better Business Bureau (“BBB”) on June 24, 2025, regarding the amount of fees on her lease. We provide the following response. 
  
  We confirm that there was a late payment in Nov 2024 using a primary payment method, the bank account ending in 5010 which had previously been used to make successful rent payments. We confirm that the primary payment method was updated afterwards to a card, and utilized for rent payments since that date. Pursuant to our records there have been a few late payments since then November 2024 as well. We confirm that the fees associated with Ms. ******’s lease are related to all late payments.

  
  We note that our customer service department waived $100.00 in accrued fees as a courtesy on June 24, 2025. Additionally, while Ms. ****** alleges she is unable to receive a copy of her “payment ledger,” we note that her payment history is available at any time by logging into https;//acima.com/customer. While our customer service department is unable to provide additional emails, as a courtesy we have separately emailed Ms. ****** a copy of her payment history, to assist her request.

  
  We reject Ms. ******’s assumption that Acima Leasing was at fault for the correctly accrued fees, caused by the missed rent payments. As a one-time courtesy, we additionally waived the remaining fees, totaling $195.00. We note Ms. ******’s lease is still past-due in rent, in the amount of $16.35, and she may continue to accrue fees in accordance with the Agreement if she elects not to bring her lease current in rent.

  
  If Ms. ****** has any questions or concerns in regard to her Agreement or would like to explore any purchase, termination, or settlement options that may be available to her, she may contact our customer service department by phone at ***** ********* 

  Customer Answer

  Date: 07/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23511627, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pymts were auto deducted bi-weekly on a Fri from a checking acct with conf of payment on the day of the pymt. On a Mon, I initiated an online pymt using a credit card that was made for the early payoff option. An additional $100 payoff charge was added. ACIMA processed the pymt through the checking acct stating it was primary. Conf for the pymt could not be obtained the following day. ACIMA would not accept an electronic pymt from a different credit card the prior week, and a check would have to be mailed. The problematic situation creates a loophole in the timeline of processing payments that will cause the contract to renew at the greater cost, doubling the pay off balance. ACIMA has the capability to auto deduct bi-weekly from a personal checking acct or ********************** card with confirmation on the day of processing the pymt. Likewise, there is the capacity to receive a customer initiated pymt via ********************** card with same day confirmation and via checking account with same day confirmation. ACIMA is using every strategy to renew the contract at the absorbent amount. Money has been processed through my checking acct, and the pymt has still not been confirmed from ACIMA, and acct is pending closure as the renewal date approaches.

  

  Business Response

  Date: 06/26/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. Mika White through the Better Business Bureau (“BBB”) on June 24, 2025, regarding paying her lease off within the first early payoff window. We provide the following response.  
   
  We confirm that there is a payment processing on Ms. White’s lease. We confirm that Ms. White’s first early purchase option expires on June 25, 2025. As long as the payment clears, the lease will be paid in full for the first early purchase option total since the payment was initiated before the first early purchase option expired. 
  
  We hope this explanation clarifies the payoff terms of Ms. White’s Agreement and her responsibilities thereunder. If she has any questions we encourage her to contact our customer service department at (801) 297-1982. 

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OK, I got a Leasing for a TV through this company. I’m getting phone calls from PC riches back to back because I’m three days late and thenthree days late they put you in collections three days late with the amount of $109 that was late well $57 was late And due to the fact of his three days late they charged me an extra 50 something dollars or 40 something dollars I don’t like the harassment being called and at the timeframe this is being done. I have a whole bunch of graduations that I need to do for my kids so three days late is not even accurate as in not paying $810 to them have some courtesy if you want customers to come and can somebody come and use your if you want somebody back

  

  Business Response

  Date: 06/24/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ******* ******** through the Better Business Bureau (“BBB”) on June 21, 2025, regarding the amount of phone calls she’s receiving. We provide the following response. 
  
  We have placed Ms. ********’s lease under a Do Not Contact order. We confirm that so far her lease has only been charged $20 in fees, and her lease is current. 
  
  If Ms. ******** has any further questions or would like to explore any of the purchase options that are available to her we encourage her to contact our customer service department by phone at ************. 

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2025, I took out a lease with Acima for a purchase I made with Amazon. My first payment was due on or around June 18, 2025 in the amount of $74.02. I made a payment to Acima in the amount of $106.00 that was deducted from my checking account on June 10, 2025. On June 18, 2025, Acima attempted to withdraw $74.02 from my checking account. The transaction was unsuccessful due to insufficient funds. I called Acima before I made the $106.00 payment to ask if I make this payment early, which I did, would Acima attempt to take out the $74.02 around June 18, 2025. I was told no and that the payment I made early will go towards the payment that was due on June 18, 2025. If I would have known an additional payment was going to be attempted to be taken out of my account on June 18, 2025, I would not have made the payment early. I was given wrong information again by Acima. Now, Acima may charge a return check fee which I feel I should not have to pay because I made that payment on time. Also, there is the issue of a price adjustment for two items that I returned to Amazon on June 4, 2025. Acima is aware of these returns as it is in their system, but have yet to issue my price adjustments. I would like to know my new total now that I have returned two items so that I may pay this lease off early before the August 2025 deadline and not incur anymore charges.

  

  Business Response

  Date: 06/27/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Ms. ****** ******** through the Better Business Bureau (“BBB”) on June 19, 2025, regarding an automated payment. We provide the following response. 
  
  Ms. ******** made a one-time payment of $106.00 from her bank account. Payments drawn from a bank account can be processing for a few days while we wait for the financial institution to release the funds. Automatic rent payments start pending a few days before the due date. Since Ms. ********’s one-time payment was still processing and had not yet cleared, the system initiated her regular rent renewal payment that was due on July 14, 2025. We confirm that Ms. ********’s one-time payment has since cleared successfully. We have credited Ms. ********’s lease for the amount of the payment she was told wouldn’t process, as well as the fee for the failed payment. 
  
  Ms. ******** stated she has returned some of the items she received. We confirm that the retailer has submitted adjustment requests to us. We confirm that all adjustments have been completed. 
  
  If Ms. ******** has further questions, she may contact our customer service department at ***** ********. 

  Customer Answer

  Date: 06/30/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23494702, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:06/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted today by a law office today claiming I had a court date tomorrow that I know nothing about after they had contacted several people in my family who are not even mentioned in the lease. I was given the option to make payments starting tomorrow or I would be held accountable in court. I have not been contacted by Acima in two years or better about the issue. Being contacted by relatives and friends was embarrassing. No one who isn’t on the lease should have been contacted.

  

  Business Response

  Date: 06/24/2025

  Acima Leasing (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. **** ****** through the Better Business Bureau (“BBB”) on April 4, 2025, regarding a court appearance. We prepared the following response. 
  
  Acima Leasing does not engage in the described behavior. Pursuant to our records, our last contact attempt with Mr. ****** occurred on December 5, 2022. After reviewing his complaint and our communication history, we confirm that Acima Leasing has not made the communication attempts alleged by Mr. ******. We have investigated our communications and confirm our call attempts and content are in compliance with applicable laws and regulations. We confirm that the lease was sold to a lease-buyer, and has been repurchased as a courtesy and closed. 

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23494572, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******