Complaints

This profile includes complaints for Pompa Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pompa Program

  233 W 12800 S Ste 101 Draper, UT 84020-7763

• 

  Pompa Program

  1526 Ute Blvd Park City, UT 84098-7522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22540876
  
  I am rejecting this response because:

   Pompa Program gave you the same dance that they have given me and B of A. The so called contract was voided out on Docusign. I told youo before 

  that the email they sent me months ago was empty. It was. titled CONTRACT BUT IT WAS EMPTY!!!

  
  

  I CANNOT BE HELD ACCOUNTABLE FOR A CONTRACT THAT I NEVER SIGNED AND CANNOT SEE.

  
  

  
  
  Sincerely,
  
  ***** *********

  sent a 20+ page contract that had ONE docusign type signature of mine which means nothing. Anyone can type my name and sign unlike my usual signature. They scam people re: their health and finances. Research dr ****** pompa lawsuit and you'll see that he's a career criminal. I want my $1,961. back in check or a credit on my B of A card. They are a scam and advertise to buy the program for your health or become an Associate or Coach with them. There are complaints on the internet and with you. People got their money back when they complained to you. Please help as that is a lot of money to lose over nothing. They need to be shut down.

  Business Response

  Date: 11/15/2024

  Dear *****,  We appreciate your feedback and fully acknowledge your perspective.  We also understand your concerns regarding the contract and the signature process. Please be assured that we have a signed contract on file, which includes the agreement that you reviewed and approved. The document was completed via DocuSign, and the signature associated with it is valid and securely linked to the specific contract you agreed to. While we understand that the DocuSign signature may appear different from your usual handwritten signature, it is important to note that this process is designed to ensure both security and authenticity, and is legally binding. The signature reflects your acknowledgment of the terms outlined in the agreement.After reviewing our records, we have adhered to the termination process and refund calculations as detailed in the Agreement, based on the services provided. We acknowledge that the application of these terms may not have been entirely clear or satisfactory in your case. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at ************** or via email at ************************************************************. We are dedicated to addressing any issues promptly and working towards a resolution that meets your needs. Your satisfaction and well-being are of utmost importance to us, and we remain committed to supporting you throughout this process.

   

  Business Response

  Date: 12/11/2024

  Hi *****,
  We truly understand your concerns and sincerely appreciate you sharing them with us. Management has made multiple efforts to get ahold of you for over 3 months now, but have not been successful. We are concerned the phone number we have on file for you is no longer working or is incorrect.  Your feedback is incredibly valuable, and we want to assure you that we take it very seriously. We are fully committed to resolving this matter and ensuring your complete satisfaction. Please give us a call so we can help at ************** or via email at ************************************************************, and we will gladly assist you in addressing any remaining concerns.

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They chared ****** of which ****** I did not order. Refund ******.

  Business Response

  Date: 11/04/2024

  Hello *****! We sincerely apologize for any frustration and disappointment you may have experienced during your recent transaction that was placed online with us, as well as for any delays in addressing your request to cancel and obtain a refund. After a thorough review of your account, Im pleased to confirm that your refund has been processed back to your original payment method as of November 1st. Please allow 5-10 business days for the refunded amount to appear in your account.We truly appreciate your understanding and patience throughout this process. If theres anything else we can assist you with, please dont hesitate to reach out at ************ or via email at *********************************************************. Wishing you all the best on your ongoing journey toward improved health and well-being.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the entire Papa program. They convinced me to get a credit card and charge the entire program and then pay it off. I was assured over and over again that it was 100% money back guarantee if it did not work. I completed the 5-month program and several additional months with additional expenses for more supplements. I have not seen Improvement and when I tried to email and ask how to go about getting my money back there have been no responses. I'm truly disappointed in this company I took their advice and had many other procedures done such as all of my amalgames out of my teeth air purifiers redid the bathroom to make sure there was no mold. I'm asking for my money back at least for the initial purchase

  Business Response

  Date: 11/05/2024

  Hello *****, Thank you for sharing your perspective. We sincerely apologize for any confusion regarding the product you purchased; its never our intention to deceive or mislead our customers.Regarding our money-back guarantee, we do have specific guidelines in place of which are outlined in the contractual agreement. In order to be approved for the Money Back Guarantee the guidelines need to be met.We are committed to resolving this matter and ensuring that the resolution is fair for you. Please dont hesitate to reach out to our customer service team at ************** or via email at ************************************************************. Were here to assist you with any remaining questions or concerns.

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22415678
  
  I am rejecting this response because:
  

  Its been 23 days since I initially called to receive the refund originally (Oct 1, 2024). The person who is supposed to call me back disappeared and their supervisor also does not answer back. 
  

  Im very disappointed as Ive called the last 5 business days to get an answer but I get told someone will call me back same day and nothing.

  
  I was told by customer service that all the calls are recorded and noted so I dont understand what investigation takes 3 weeks for a refund.

  
  Sincerely,
  
  ******** *******

  ng their supplements and the only thing the coach could tell me is oh its working. Imagine me in bed rest with 2 kids under 3 running around and I cant feed them. I had to pay family members to fly down to help me do basic chores in the house. When I kept complaining they switched the protocol to a sensitive regiment. But my body would just reject it. I cant take this stuff anymore and I let them know, and now they tell me thats how its supposed to work. My doctor has now advised me to stop taking these pills as its not doing me any good. I want a full refund.

  Business Response

  Date: 10/17/2024

  Hi ********!  We have received your concerns and are committed to ensuring your case is investigated and that the outcome is reasonable and fair.A claim has been opened for you as of 10/04/2024. Please understand that this process can take sometime.  Once the investigation is complete we will be reaching out to you directly in efforts to find a resolution. Please feel free to reach out to us if you have any further questions. ************** or reach us at *********************************************************

  Business Response

  Date: 10/30/2024

  Dear ********,  We apologize for any inconveniences and that an estimated timeframe was not communicated to you.  Once the investigation is complete we will be reaching out to you directly in efforts to find a resolution. If you have any further questions feel free to reach out ************** *********************************************************

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  The Pompa Program emailed me shortly after I filed this complaint, offering me a 50% refund of the program price I paid. I should note, they didn't get notified of my BBB complaint until AFTER I received their offer for a 50% refund. This means they acted in good faith to resolve the issue, thus I wish to have this noted and included in any communication regarding my claim. 

  Given the issue has been resolved, I went ahead and reviewed the response made by the business in reference to complaint ID ********, and find that our agreed upon resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  guarantee. My claim was recently denied...for two reasons: Not complying with the diet and Not addressing upstream issues (yet no specifics were given), which I have requested in writing. It seems to me they could easily use these one or two excuses to not honor their guarantee. I have laboratory reports showing this program did NOT work to "fix the cell". My thyroid function also WORSENED while on the program. My cholesterol went up as a result of following their Keto diet. I got headaches and had trouble passing stools (not good for someone with IBS). I shared this with my "health coach". She was NOT experienced in helping someone in menopause, with thyroid dysfunction, who has the ***** gene defect, and is a cancer survivor. She was a dietician, not a nurse or healthcare provider of any sorts. They should not be putting everyone on the same Core protocol and should NOT be trying to treat anyone's health ailments with even more costly supplements...and honor the guarantee when the program fails!!!!

  Business Response

  Date: 10/30/2024

  Dear ******,  Your feedback is invaluable to us, and appreciate the chance to understand your perspective.   We are committed to treating you and your concerns with respect and finding a resolve that is fair.
  It's important to note that results can vary based on individual circumstances prior to enrollment. Each person's experience and body are unique. While many have had positive outcomes from our program, we recognize it may not be the right fit for everyone.Regarding our money-back guarantee, specific requirements are in place, similar to those of other reputable companies. After carefully reviewing your case, we confirm that our findings align with these guidelines. We understand your concerns, but we assure you that the kit provided accurately measures malondialdehyde in urine. The color intensity indicates levels of inflammation, with deeper hues reflecting higher amounts. This information is designed to offer insights into your health, not to cause alarm.We are committed to resolving this matter and ensuring your satisfaction. Please feel free to reach out to our customer service team at ************** or via email at ************************************************************. Were here to help with any remaining questions or concerns you may have.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/ 22 or 23 I watched the video and signed up. I completed the intensive assessment of my history and medical issues. I'm now reading where people are spending thousands of dollars for supplements. I don't have thousands of dollars to spend on supplements, not even hundreds. But I so much wanted some help. My zoom conference call is this Friday, but I'm inclined not to continue with this program and to request my hard earned money back. I'm retired but having to work two p/t jobs to help pay the bills. I'm disappointed that supplements must cost so much.

  Business Response

  Date: 09/26/2024

  Hello ******! Thank you for expressing your concerns. We understand the financial challenges that many individuals encounter, and we are dedicated to exploring affordable options for our clients. While the program entails a cost, we believe it represents a valuable investment in your health and well-being. We fully respect your decision to cancel your consultation and understand if this program does not align with your needs. Upon reviewing your account, I can confirm that you were refunded on September 25, 2024, as requested. If you do not see the credits in your account within 5-10 business days, please feel free to contact us at ************** or *********************************************************. We wish you continued improvement in your health as you pursue your healing journey.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading about the test and that they high sell pressure you I felt like this program was not for me. *******, called me up. We had to discussion about how I felt and she said that if I decided that I wanted to refund that I could just let her know. Now shes just ignoring me will not return any of my text messages. Its very unprofessional and very upsetting because Dr. ******* claimed that this was a comprehensive test. Anyone whos gotten the test knows that that is not true. It was very disappointing. I was looking forward to getting some relief to the issues that I am experiencing. I told her about all the complaints that I read, and she then became extremely hesitant to even discuss anything with me. Please take my advice and do not waste your time and money on this program. Everything that they are offering you is something you can do on your own. I just doing some simple research. Im glad that I had the opportunity to express high feel. Thank you so much and hope this helps.

  Business Response

  Date: 09/24/2024

  Hi *******! We sincerely apologize for the miscommunication, the delay in our response, and the overall experience you've had with your consultation and refund. We fully respect your decision and understand that our offerings may not align with your needs. As of today, September 24, we have processed your refund request. Please allow 5-10 business days for the funds to appear in your account. Thank you for your patience and understanding throughout this process. If you need any further assistance, please dont hesitate to reach out to us at ************ or *********************************************************. Wishing you all the best on your journey toward improved health and well-being.