Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original order was order #****** the cards were labeled as "******* Magic The Gathering 6x9 Jumbos" but for order #****** the exact same oversized cards were labeled as "1996 Magic The Gathering Arena League Promos" This means that there are 2 sets of the exact same cards under 2 different pop reports and with different labels. Their customer service is garbage. You can only contact them via email and can not talk to someone live. Getting a timely response is almost impossible. I have had an issue with how they labeled my oversized MTG cards. As 2 batches of the same exact cards were labeled differently and are on 2 separate pop reports. I tried to get this correcting while they were still in the grading process. However I received an email from their customer service saying that they don't see any problem. I tried telling them for weeks before they shipped that there was a problem but they didn't listen or respond in a timely manner. This company use to be a great grading company. However, I have switched to *** exclusively. At least with *** you can call and speak to someone right away. Additionally, the grading fees and turn around times are horrible with BGS. I can not recommend nor will I grade with BGS anymore.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Correction Request Misclassified Grading Entry for Serial #********** Dear Beckett Grading Services,I hope this message finds you well.I am writing to formally address an ongoing issue regarding the misclassification of one of my graded cards in your population report. Despite multiple attempts to contact your team via email, I have yet to receive a response, and I would appreciate your prompt attention in resolving this matter.The card in question is graded under serial number ********** and is accurately labeled on the slab as a 1st Edition card with a grade of 9.5. However, it is currently appearing under the Unlimited category in your population report, which is incorrect. This misclassification not only affects the accuracy of your database, but also significantly impacts the perceived rarity and value of the card.There are currently five cards listed in the population report that match this grade and type, but through careful verification, I have found that the other four cards are mislabeled on their slabs as 1st Edition despite being Unlimited cards. These four are correctly categorized in the Unlimited section of your report, but they contribute to an inflated count of what appears to be 1st Edition 9.5s when, in reality, mine is the only true 1st Edition 9.5 known to exist.For comparison, I also own a BGS 9 1st Edition version of this card (serial number *********** which is properly listed in the 1st Edition section of the population report. This confirms that your system is capable of differentiating the editions when the data is correctly input and *********** reiterate, I am requesting that the record for serial number ********** be corrected and moved to the 1st Edition section of the population report where it rightfully belongs. This correction will reflect the accurate population count and ensure transparency for collectors and market observers alike.Thank you.***** ******

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2025, Beckett charged me $349.99 for an annual renewal of their online service. Prior to the renewal date, I logged into my account, confirmed it was cancelled, and expected no charges. Upon noticing the transaction, I immediately contacted Beckett ***************** who claimed I failed to cancel before renewal and refused a refund due to a recent policy change. I have not used their online service for some time, including after the charge, and found it subpar, which is why I did not intend to renew. I request a full refund to resolve this matter and avoid further escalation.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a sports card for grading, beckett graded the card and sent it back a 9. I was surprised it was a nine since it was the nicest card I have ever seen. Upon inspection of the slabbed card i noticed a corner was damage significantly. The lower left corner was very damaged and there is a very noticeable scratch on the lower left corner as well. I never would have submitted the card had those issues been present prior to the submission. I went back through my photos i took prior to submitting the card and clearly there is no damage to the card in that area. To add to the issue another card was graded a few days after mine and received a 9.5 which warrants a large price increase of around $600. It's clear to me they either swapped the card out or damaged it and never notified me of the issue and tried to pass it off with out me noticing. The last thing is, the card i received would not grade at a 9 with its current damage, they up graded the card hoping i wouldn't catch it, and i suspect they likely down graded the next card (my actual card) to not raise any eyebrows. I also suspect they will wait a while and crack the slab and regrade (my card) and give it a black label 10 which is significantly higher than a 9.5

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first paid for the total access Web subscription back in 2018 it was for unlimited access at around $35 dollars a month, over the years it has increased to ***** with a ***** discount to $40.99 per month. Over the years there have been times I did not use the *** for cataloging my collection but I continued paying regardless to not lose what I had recorded, There were months I might catalogue ***** or more cards, I really enjoyed the service, recently after around a year of not cataloging cards but paying the subscription I started again last week, well today I found I had maximized my searches and could no longer do any more. At most I maybe have searched ***** or so cards and now would have to wait till the next month. This is ridiculous having this change which notification didn't happen or appeared as a newsletter, it is severely limit my ability to catalogue the collection (Millions of cards.) I ask this subscription be returned to unlimited or be reimbursed all money pad for subscription and compensated for time spent cataloging cards, 45 seconds per card X 26***** at $50 dollars per hour for a total of $99,375.

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Its unfortunate that I even have to write this. Becketts customer support remains in a league of its own. They not only have the worst customer service out of all of the card *******************************************, but they may have the worst customer service out of any business Ive dealt with in recent memory, Ive emailed and messaged your company directly but your company simply does not respond at all. This is 100% disrespectful to your customers who send you their valuable items and prized possessions. Your company does NOT need to act this way, YOU are choosing to be this way.I submitted an order. I discovered your staff made an error and put the wrong label and classified 2 cards incorrectly. This was 100% your companys error. I tried messaging your company directly I sent 4-5 different messages trying to get your companys attention. This issue could have been corrected prior to grading, encapsulating, shipping. But it of course wasnt fixed, but Beckett ignores its customers. Think about how much money you would save, if you actually responded and fixed issues. Now the cards have to be shipped back and forth and corrected.Honestly, Im so frustrated with your company I just want a refund for the two cards you messed up. ****** the grades, you chose the wrong set and cards anyway. I cant imagine dealing with your company any further. I will break them out of their case and have them graded by a better company.Your company literally did nothing right throughout this whole order. From beginning to end. Lets be real you are kinda misleading your customers with this 45 day + timeline. I guess youve never heard of the marketing strategy of under promise, over deliver. The real time line is nearly double.If you dont respond I will be filing a complaint with the *************************.

  Customer Answer

  Date: 03/26/2025

  This is not a duplicate complaint.  The complaint is completely different.  Beckett made an error on the LABEL for several cards.  They have failed to respond and resolve this issue.  Im asking BBB to contact Beckett, in order to resolve this issue.

   

  The first complaint I made, was completely different.  They failed to respond to my request to ensure the cards arrived safely.

  How is this a duplicate complaint?  Beckett has atrocious customer service and will ignore customers for months.  I think ******************** helped get their attention the first time and helped resolve this issue.  Id appreciate your help for this NEW complaint.  Thank you

  Customer Answer

  Date: 04/22/2025

  Hello,

   

  Can you please reopen this complaint?  Im having a different difficult time with this company.  They are not responding at all.

   

  Secondly, I dont understand how this is considered a duplicate complaint the issues are completely different.

   

  Can you please reopen this case?  Thank you.

  
  

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I posted 5 pokemon cards to Beckett for grading. Beckett confirmed receipt on 12.19.24 and invoiced me on ********.On 01.30.24, Beckett emailed me advising they lost one of my pokemon cards and they would investigate. Beckett have not responded to my attempts to calls, social media posts, and email them since.I has asked for a return of my pokemon cards.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package to Beckett ***************** (BAS) . I wanted it shipped home but it was marked as pick up . I cant drive miles to *********. I have contacted Beckett by email and social media and each time they said ******** will get back to me this nearly 2 weeks ago and still no invoice sending me the items back via shipping payment !!!! A lot of people have complained about the service. I will be taking my business to Psa:Dna or *****

  Customer Answer

  Date: 02/27/2025

  Disallow. Sender is sending my item to *** Ex now. Thanks.

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed to get three Pokmon cards graded with this company in November of 2024. They were supposed to arrive to my apartment back in January of 2025. I not only have not gotten my cards but I have not gotten a response from any of the complaints I sent in to see what was going on and how I would be able to get the cards back.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got back my two autographs for astronauts **** ********* and **** ****** that had been submitted for authentication, both with full Letter of Authenticity (LOA).I'm writing to report a few issues:- The first one, and probably most serious, is that it looks like the invitation on which ****** autograph appears was mishandled and is now DAMAGED. There is now an apparent crease running through the autograph. I have attached two pictures in which the crease is clearly visible. I have also enclosed another picture I took the day I sent my parcel to Beckett as my reference. You'll see that there is no crease on this one. Could you please explain to me what happened here? Because of this major defect the value of the autograph has just dropped drastically. I want you to know that I'm really upset about the damage.- Then, the Letter of Authenticity for **** ******. It reads Buzz *********, not once but TWICE. Self-explanatory here I guess. From people who are supposed to be detail-oriented, cross-checking specialists, this mistake is simply unacceptable. See enclosed picture. Lack of thoroughness or cutting corners to meet deadlines?- Finally when placing my order I paid $42 for $3000 insurance for my two autographs for the return shipping. On the paperwork it reads Unit Qty: 1.00 / Unit Value: ****** / Total Commodity Value: ******. Was my package really insured for both autographs for $3000? Maybe Im missing something here. And what if it was lost? I just dont see anywhere a declared value of $3000 for two autographs. See enclosed picture.I wrote and provided Beckett with pitures on 02/04/2025 -- an hour after I got my package from them. I sent another e-mail on 02/10/2025. I called them on 02/17/2025 and was told to wait for a reply within 48 hours. I sent another e-mail on 02/17/2025. Still no reply as of 02/21/2025. **************** is non-existent. I demand a FULL REFUND.