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Business Profile

Baseball Cards

Beckett Media LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 129 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a Priority order to Beckett Grading Services that was received on August 17th, 2025. The submission included a card valued at approximately $3,000. An invoice was created in the system (Invoice #******, submission #*******), but since then, the order has not moved forward in the process.I paid for **************** (23 business day turnaround), which is Becketts most expensive grading tier. It has now been well beyond that timeframe, and there has been no update to my order.I have sent over 15 emails to Beckett through multiple addresses *************************************************** ******************************************* etc.) and attempted to contact them through phone and social media, but I have received no response whatsoever. Beckett has effectively shut off phone support, which leaves customers like me with no way to get in contact regarding a valuable submission.This lack of communication and service is extremely concerning given the high value of the card.

  • Initial Complaint

    Date:08/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** Authentication Submission # ****** Invoice # ****** Date 4/30/2025 Customer Name: ********* ****** My one of a kind fully signed SOAD Album Cover was sent in for authentication, I received it back with a crushed cardboard box , upon opening the box there was zero packaging protection, nothing at all for protection . The album is ripped and torn all the way through the album artwork. Contacted ***, spoke to ******* *. from Customer Service,She reached out to ***** and confirmed they excepted the responsibility for the damage. And that shell get back to me.4 times in the course of 3 months I had to reach out to her because, she was too busy and forgot about my case. Then I was told to resend the photos of the damages a 2nd time, only to be met with an email, apologizing yet again, and that they did in fact received the photos from the first time around and dont know why she sent the email to upload the photos again, then I was told to wait for an update email yet again , now there is no response from ******* *. or Beckett.Enough is enough.I would like a full refund for the authentication services and shipping which I paid $150 for and $200 for my torn system of it down signed album artwork from 1998.

  • Initial Complaint

    Date:07/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent two autographed postcards to Beckett to be authenticated. They were returned damaged, which effectively makes them worthless. I contacted Beckett about this problem and they replied requesting photographs. I sent two emails with photographs. I never received a reply. I sent a follow-up email and again did not receive a reply. Additionally, I was required to pay insurance as part of my order, with a declared value of $200 each. The invoice from Beckett is dated June 30, 2025 and is # ********* The order # is ****** I received my order approximately 7-7-25 and the damage was obvious. They made no attempt to secure my items in the protective sleeves I shipped them in. They were in the sleeves but they did not use any method to make sure they stayed in the sleeves, such as the tape I used. I emailed them immediately. I received a reply on 7-8-25 from "******* *." asking for photographs before and after the damage.I replied with two emails including photographs on 7-10-25.I replied again on 7-18-25 asking for a follow-up and have received no contact of any kind.Beckett charged me $99.50 for authentication, shipping, and insurance. Again, I valued the postcards at $200 each. This is a net loss of $499.50.

  • Initial Complaint

    Date:07/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 15/01/2025 I purchased my submission ($91.95) and a few days later I sent my card in a protected box. And on 02/07/2025 they had received my card. On 12/02/2025 (Invoice # ******) my order was Invoiced and in the queue for verification. On 10/04/2025 my card was graded. Later on 04/06/2025 I messaged them saying it had been two months since it had been graded and it should of been sent weeks ago. Then on 18/06/2025 I messaged again and they reinsured me it would be sent very soon, and its now 13/07/2025. And Ive sent about five messages now that have all been ignored which is unusual as they responded promptly before, about a day after I messaged there was always a response. I just need my card back, as now its become even more valuable it used to be worth ******* when I sent it its now worth *********. The customer service at ********************** is abysmal.

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent out 3 ***/*** Ticket stubs to be graded via trade show. They were personally dropped off and I photographed the receipt and ticket stubs at the show in front of the Beckett employee. This drop off was April 12th, ***************************************** ********** Ma. I never received a receipt confirmation after the show. I followed up several times via email. Responses were that they could not find the tickets and possible mix up with email address on file.I would like either the (3) tickets sent back as purchased. Or, refund the $133.00 plus compensation for the lost ticket stubs. The market value is currently $2,000 for the Superbowl ticket, and $450 each for the ******* *** Final ticket stubs. This value is determined by looking at recent sales on *****I've attached photos which show the tickets, receipt, and detail form filled out during submission. I've also attached a PDF which shows the email back and forth starting May 13 just trying to get a confirmation.

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. On May 23rd, 2025, I submitted through **** Registered Mail in ******************************** a 1999 Base Set Shadowless Charizard #**/102 Holographic Rare Pokmon card to Beckett Grading Services, located at **********************************************, for grading.I purchased their **************** Tier for $343.45 USD on May 22nd, 2025, as shown in my debit card transaction history: Transaction Date: May 22, 2025 8:01 PM (Local Time) Posted Date: June 4, 2025 2:15 AM The package arrived in *****, *********** on May 29, 2025, at 11:27 AM (Local Time) and was signed for, according to **** Tracking #: RF733300024US.This completed the **** delivery process. As of that moment, Beckett Grading Services assumed full responsibility for the item.According to their online tracking, intake began on or around May 29, 2025, and was completed by approximately June 3, 2025. On or about June 4, 2025, the grading process was marked complete and the order status moved to ********* complaint is that I have not received my graded Pokmon card within the timeframe guaranteed by the service tier I paid for including return shipping. It has now been approximately one full month since the service was initiated.Becketts official description of the **************** Tier indicates that, once grading is complete, the order is guaranteed to leave their facility within 23 business days. Based on this, the contractually expected ship-out date would have been June 9, 2025 (not including weekends or holidays).As of June 22, 2025, the order remains in the Labels phase. This clearly violates the guaranteed turnaround time offered by Beckett and constitutes what I believe to be a breach of contract. Specifically, I request: A full refund of $343.45, which includes: Priority Tier Service Fee: $124.95 Insurance Premium: $148.50 (declared value $9,900) Expedited Return Shipping: $70.00

    Customer Answer

    Date: 07/24/2025

    I got my card back - overnight a few weeks ago. 

    This case is closed and not the norm for beckett. 

    Thank you for the follow up, it is what it is. 

    I got my stuff back. 

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I actually started this process in 2023 and was told at the time it had been resolved. I started this process again in 2025 because I was looking to sell an autograph that I own but the authentication links to an inscription that is incorrect. I have sent numerous pictures of the item and the authentication information and have once again been told it has been fixed however to this day on the website it displays the incorrect inscription for the authentication sticker I have for my item. I would just like the inscription for my item to match the authentication with Beckett so when I sell this there are no questions or concerns from the buyer. This will absolutely impact my ability to sell this item and I cant until this is resolved. I have included screenshots of my emails to Beckett with information on the issues and responses I have received.

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a formal complaint against Beckett Grading Services regarding their failure to provide a full or partial refund for services that were not rendered, despite prior communication stating that such a refund would be *********** are the details of the incident:I submitted an item for authentication with Beckett Grading Services.After reviewing their findings, I opted not to receive the Letter of Authenticity (***), which according to their stated policy and direct communication, would make me eligible for a full or partial refund.Beckett has now returned my item without the *** and is refusing to issue any refund, citing that services were rendered, despite the fact that I never received the primary service (the ***) and only proceeded based on the refund policy they themselves communicated.This conduct feels deceptive and unprofessional. Their failure to follow through on their stated policy has caused both financial loss and frustration. I am requesting that Beckett honor their original commitment and issue the appropriate refund as promised.Thank you for your time and assistance in addressing this matter. I am happy to provide supporting documentation (emails, receipts, communication history) upon request.

  • Initial Complaint

    Date:06/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a card convention February 16 of 2025. I took 13 cards to Beckett for a in person submission in ******* ca. I paid ************************************************************************ I purchased the economy grade which takes about 45 days to get back. Im going on 120 days since submitting and I havent gotten any update other than they recieved my cards. They also couldnt grade 3 of my cards of which they havent refunded me on the cards that couldnt be graded as well. Ive sent them multiple emails and contacted them on x with no response other than they recieved my message. I cant call them either since their phone tells you to email them. Also my friend who got the same turnaround time for submissions in march got his back already so they skipped me in the wait for grading. I sent in 5k worth of cards so Im worried they were damaged or lost.

  • Initial Complaint

    Date:06/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Services provided, I sent an autograph basketball to Beckett for authentication, they came back stating the signature was inauthentic. I stood in front of the basketball player watching him autograph the basketball

Beckett Media LLC is NOT a BBB Accredited Business.

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