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Business Profile

Baseball Cards

Beckett Media LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 131 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. On May 23rd, 2025, I submitted through **** Registered Mail in ******************************** a 1999 Base Set Shadowless Charizard #**/102 Holographic Rare Pokmon card to Beckett Grading Services, located at **********************************************, for grading.I purchased their **************** Tier for $343.45 USD on May 22nd, 2025, as shown in my debit card transaction history: Transaction Date: May 22, 2025 8:01 PM (Local Time) Posted Date: June 4, 2025 2:15 AM The package arrived in *****, *********** on May 29, 2025, at 11:27 AM (Local Time) and was signed for, according to **** Tracking #: RF733300024US.This completed the **** delivery process. As of that moment, Beckett Grading Services assumed full responsibility for the item.According to their online tracking, intake began on or around May 29, 2025, and was completed by approximately June 3, 2025. On or about June 4, 2025, the grading process was marked complete and the order status moved to ********* complaint is that I have not received my graded Pokmon card within the timeframe guaranteed by the service tier I paid for including return shipping. It has now been approximately one full month since the service was initiated.Becketts official description of the **************** Tier indicates that, once grading is complete, the order is guaranteed to leave their facility within 23 business days. Based on this, the contractually expected ship-out date would have been June 9, 2025 (not including weekends or holidays).As of June 22, 2025, the order remains in the Labels phase. This clearly violates the guaranteed turnaround time offered by Beckett and constitutes what I believe to be a breach of contract. Specifically, I request: A full refund of $343.45, which includes: Priority Tier Service Fee: $124.95 Insurance Premium: $148.50 (declared value $9,900) Expedited Return Shipping: $70.00

    Customer Answer

    Date: 07/24/2025

    I got my card back - overnight a few weeks ago. 

    This case is closed and not the norm for beckett. 

    Thank you for the follow up, it is what it is. 

    I got my stuff back. 

  • Initial Complaint

    Date:06/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I actually started this process in 2023 and was told at the time it had been resolved. I started this process again in 2025 because I was looking to sell an autograph that I own but the authentication links to an inscription that is incorrect. I have sent numerous pictures of the item and the authentication information and have once again been told it has been fixed however to this day on the website it displays the incorrect inscription for the authentication sticker I have for my item. I would just like the inscription for my item to match the authentication with Beckett so when I sell this there are no questions or concerns from the buyer. This will absolutely impact my ability to sell this item and I cant until this is resolved. I have included screenshots of my emails to Beckett with information on the issues and responses I have received.

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a formal complaint against Beckett Grading Services regarding their failure to provide a full or partial refund for services that were not rendered, despite prior communication stating that such a refund would be *********** are the details of the incident:I submitted an item for authentication with Beckett Grading Services.After reviewing their findings, I opted not to receive the Letter of Authenticity (***), which according to their stated policy and direct communication, would make me eligible for a full or partial refund.Beckett has now returned my item without the *** and is refusing to issue any refund, citing that services were rendered, despite the fact that I never received the primary service (the ***) and only proceeded based on the refund policy they themselves communicated.This conduct feels deceptive and unprofessional. Their failure to follow through on their stated policy has caused both financial loss and frustration. I am requesting that Beckett honor their original commitment and issue the appropriate refund as promised.Thank you for your time and assistance in addressing this matter. I am happy to provide supporting documentation (emails, receipts, communication history) upon request.

  • Initial Complaint

    Date:06/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to a card convention February 16 of 2025. I took 13 cards to Beckett for a in person submission in ******* ca. I paid ************************************************************************ I purchased the economy grade which takes about 45 days to get back. Im going on 120 days since submitting and I havent gotten any update other than they recieved my cards. They also couldnt grade 3 of my cards of which they havent refunded me on the cards that couldnt be graded as well. Ive sent them multiple emails and contacted them on x with no response other than they recieved my message. I cant call them either since their phone tells you to email them. Also my friend who got the same turnaround time for submissions in march got his back already so they skipped me in the wait for grading. I sent in 5k worth of cards so Im worried they were damaged or lost.

  • Initial Complaint

    Date:06/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Services provided, I sent an autograph basketball to Beckett for authentication, they came back stating the signature was inauthentic. I stood in front of the basketball player watching him autograph the basketball

  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two submissions delivered to and received by Beckett Authentication Services. Have inquired via their inquiry form many times and attempted to call directly dozens of occasions over the past few months. No response to inquires. Every time I call, automatically disconnected due to high call volume. I have attempted calling 28 times over the past 60 days during their stated business hours. These submissions were received months ago. I have received back other orders submitted at the same time and even after so I am not sure what is going on with these two submissions/orders:Sub ****** Invoice ****** Items: 7 Service: BAS Authentication Received: 10/10/2024 Service Term: 45 day *** Charged/Paid: $Sub ****** Invoice ****** Items 1 Service: BAS Authentication Received: 02/14/2025 Service Term: 45 day *** Charged/Paid: $I simply want the items completed as ordered and expected and returned to me immediately.

  • Initial Complaint

    Date:05/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Beckett to authenticate two items for autographs. I paid an extra $100 for ***** day expedited service.When I received the items back, on one item the paperwork certification shows on your website, but the sticker on the item is incorrect.I need to know how something like this happened. This a complete lack of quality control and embarrassing for both your organization and myself.I paid a lot for expedited certification for two items and shipping back and then I had to wait for them to basically "re-certify" as I had a buyer and now I do not. This "correction" process took over 30 days, which is the normal processing time.I want some sort of compensation (the expedited charge I paid) for this issue they caused.This is really disappointing given the status Beckett has in the industry for not just authentications, but being the most informative company out there for multiple industries.Again, I want a refund, for the expedited fee I paid, as I started to be ghosted by their main point of contact because of a huge error someone there made and I have been made to feel completely unimportant and not worth their time.This is something that they can, and should, do at the very least since was an error on their end. Perhaps they shouldn't offer expedited service if they can't keep up with demand.

  • Initial Complaint

    Date:05/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 4/2/2025 Transaction Amount: $76.90 Business commited to provide: 2 marvel cards signed by *** de la **** to be graded and slabbed.Nature of dispute: Price of online services increased to $133.00 on 4/22. ****** to change on 4/22 and requested new invoice and payment portal. It has been 4 weeks and Beckett LLC still has not completed this task, nor will they respond to cancellation request and return of items.Whether or not the business tried to resolve the problem: One response received on 5/7/2025 from Chance ******* in **************** stating they will provide new invoice by close of business on 5/7/2025. This was never accomplished. No further communication has been received.Issue involved advertising: No

  • Initial Complaint

    Date:05/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7 March 2025, I paid Beckett for eleven ***lacement Letters of Authenticity. After I received no news for weeks, I followed up on 22 April and the customer service *** stated they no longer issue ***lacement LOAs due to fraud potential. I requested a refund and they stated they (customer service) would need to contact another department. That was approximately four weeks ago and I have contacted Beckett customer service three times since 22 April to ask for a refund and still have not received a refund.Approximately one year ago I encountered the same issue. In this instance they sent me the wrong Letter of Authenticity. I contacted customer service approximately 10 times to get the proper item. They refused to assist. It was only $20 so I just ignored it. This time its $220 and I am disputing it. This company use to provide great products but lately the customer service has resorted to stealing from customers and it needs to be addressed.

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 12/23/2024, paid the business $0 thus far, the business was to authenticate my vinyl record of Ava *** and another of RAYE within 45 days, I have not received any updates on what is going on. It should have been here by April at the latest.

Beckett Media LLC is NOT a BBB Accredited Business.

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