Complaints

This profile includes complaints for Zoho's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Zoho

  6800 Burleson Rd Ste 200 Bldg 310 Austin, TX 78744-2326

• 

  Zoho

  4141 Hacienda Dr Pleasanton, CA 94588-8566

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are making it ridiculously difficult to cancel my subscription.

  Business Response

  Date: 03/17/2026

  Hello REMOVED!
  
  Im sorry you felt let down by the cancellation process, and I want to clarify what happened so theres no confusion going forward.
  
  Your initial cancellation request reached us from an email address that was not the super admin of the subscription. For security reasons, cancellations for any Zoho subscription must be authorized by the super admin. Since you informed us that the super admin account was no longer accessible, we proceeded with the cancellation on our end after verification.
  
  Your subscription was cancelled on March 13th, and we sent you an email confirming the following:
  
  As requested, we have scheduled an auto-cancellation for your Zoho Workplace subscription. This will take effect at the end of your next renewal date, December 14, 2026. Your account will automatically downgrade to the free plan at that time. No further charges will be made once the cancellation is complete.
  
  For your reference, the full details are in Ticket #REMOVED. If you need any additional clarification, please feel free to email me directly at REMOVEDand Ill be glad to assist.
  
  Regards
  REMOVED
  Customer Relations Evangelist

  Customer Answer

  Date: 03/17/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:03/04/2026

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding my compromised Zoho Mail account: REMOVEDDespite multiple attempts to resolve this issue with Zoho support, my requests have been repeatedly ignored or closed without resolution.Federal filings:- FTC Identity Theft Report #REMOVED- IC3 Complaint #REMOVEDThe account contains critical data needed to recover REMOVEDCloud, and TextNow accounts. Automated recovery options are unavailable due to the compromise.I am requesting formal intervention and review.

  Business Response

  Date: 03/16/2026

  Hello REMOVED!
  
  Thank you for bringing this concern to our attention. We understand how important it is to regain access to your email account. Our support team has reviewed your requests regarding the Zoho Mail account REMOVEDand we have been in constant touch with you regarding the available recovery options.
  
  Based on the account setup, the account has a recovery email address and phone number associated with it. However, you had informed our team that you no longer have access to either of these recovery methods and also do not remember the password currently set for the account.
  
  For security and privacy reasons, we must complete the required account ownership validations before restoring access to any account. Unfortunately, the information provided during the recovery attempts did not meet the validation requirements necessary for us to confirm ownership.
  
  To help you regain access, our team suggested attempting to restore access to the configured recovery email address or phone number through the respective email or mobile service provider. Once access to either of these recovery options is restored, the account can be recovered easily through the standard recovery process.
  
  We understand this situation can be frustrating, but these safeguards are in place to protect users from unauthorized access.
  
  Our support team has been responding to your requests and guiding you through the available recovery steps. If you are able to regain access to the recovery email address or phone number linked to the account, please reach out to us again and we will be glad to assist you further with completing the recovery process.
  
  Thanks & Regards
  REMOVED
  Customer Relations Evangelist

  Customer Answer

  Date: 03/16/2026

  Complaint: 24596864
  
  I am rejecting Zohos response because it suggests a recovery method that is fundamentally impossible due to the nature of the security breach.

  
  Zoho states that I should 'restore access to the configured recovery email address or phone number.' As I have previously explained to their support team, those recovery methods were part of a coordinated identity theft and have been compromised by the hackers. By insisting I use those specific recovery channels, Zoho is effectively requiring me to ask the hackers for permission to regain my account. This is a 'security loop' that penalizes the victim of a crime while protecting the unauthorized user.
  

  Please note the following facts:
  Proof of Identity: I have already submitted my Government-issued Photo ID and Official FTC Identity Theft Reports (ID numbers provided in the original complaint) to Zoho.
  Manual Intervention Required: Standard automated recovery is no longer an option. 

  I am requesting that this case be escalated to a Senior Security Analyst or a Privacy Officer who has the authority to verify my legal identity documents against the account history.

  
  Account Safety: These safeguards are intended to protect users, but in this case, they are being used as a shield by the hackers.

  
  I am asking Zoho to provide a path for Manual Identity Verification that does not rely on recovery emails or phone numbers that are currently under the control of the attackers."
  

  Regards,
  REMOVED

• Initial Complaint

  Date:02/25/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am filing this complaint regarding prolonged and unresolved product failures within Zoho Campaigns, which was included in my Zoho One subscription.Over a period of approximately 5 years, Zoho Campaigns repeatedly marked email campaigns as delivered when they were not received by recipients not in inboxes and not in spam folders. This caused direct client confusion, reputational harm, and loss of trust in my business communications.During this period, I:- Submitted dozens of support tickets - Participated in multiple extended support calls (some exceeding two hours)- Repeatedly authenticated and reconfigured my domain per Zohos guidance - Provided screenshots and documentation Despite these efforts, the issue was never resolved. The problem ceased only after I migrated to another email marketing REMOVEDMay 2025, I formally requested partial compensation. Zoho offered a 15-day service extension, which did not reasonably reflect the time, disruption, and documented business impact incurred. I emailed back multiple times, and they did not respond. In January 2026, I renewed my request for a modest $200 credit or refund. Over the past several weeks, Zoho has delayed providing a definitive response despite multiple follow-ups. I have not been given a clear approval or denial only statements that the matter is under internal review, without timeframe. They have now ignored my emails for over 28 days. I am attaching a screenshot of my original email to resolve this in May 2025 in which I provided them much evidence that will coincide with many support tickets, as well as the most recent email I sent them in February. The prolonged silence and repeated deferrals give the impression that Zoho is relying on customer fatigue rather than providing a timely, good-faith resolution.

• Initial Complaint

  Date:02/12/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paid Zoho Workspace customer REMOVED/ WAG). On February 4, 2026, I paid $72.00 for a Zoho Workplace Professional Plan (Invoice #REMOVED, credit card ending 5878).Despite repeated requests, Zoho has completely failed to provide the current support I paid for. Multiple support tickets (#REMOVED, #REMOVED) were closed without any human contact, and all responses were automated or generic. My urgent migration and data-capacity concerns (81% REMOVEDWorkspace usage) were ignored, and I was redirected to irrelevant REMOVEDvideos instead of receiving actual assistance.This is unacceptable for a paid service. Zoho took my payment but provided no current assistance, forcing me to spend time and resources trying to get help that was never delivered.I am therefore demanding a full refund of $72.00 immediately. I no longer want service from Zoho, nor any migration assistance I only want my money returned. Zoho has refused to resolve the current problem despite repeated attempts on my part, constituting a clear failure to deliver contracted services.

• Initial Complaint

  Date:02/08/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoho Payroll is my payroll processor. They successfully debited my payroll account for employee wages and taxes in connection with a scheduled payroll run. Despite having already taken the payroll funds, They froze payroll and did not release employee paychecks. They attempted to debit an additional, unexpected amount ($90) outside of the payroll funding, which was declined because the payroll account is a zero-balance account. They claimed this amount was for a past due tax liability, but has not provided any documentation, explanation, tax agency details, tax period, or proof of nonpayment to support this charge. They also did not provide any method to remit the disputed REMOVEDa result of this unexplained charge, they withheld already-funded payroll and refused to pay employees unless and until the additional amount was received. This placed my business at risk of wage-payment violations under Indiana and federal law.I have emailed them 4x over the course of the past week, requesting clarification, documentation, release of payroll, or refund of the payroll funds so employees could be paid directly. No response. They dont provide phone/chat support, leaving no way to resolve an urgent payroll issue in real time.They previously blocked approval of payroll runs due to tax-related charges that were attempted outside of scheduled payroll runs without advance notice or explanation. These prior incidents prevented REMOVEDapproval but did not involve Zoho withholding funds already taken. This recurring lack of advance notice for off-cycle tax debits creates an unreasonable risk of payroll disruption and employee nonpayment.Zoho Payroll is currently holding payroll funds that were already debited, has failed to provide justification or documentation for the alleged tax liability, has not provided advance notice of off-cycle tax debits, and has not responded to repeated escalation attempts, resulting in employees not being paid on time.

• Initial Complaint

  Date:01/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been having issues with Zoho People beginning in December 2025 when we upgraded to Zoho People PLUS. Our paid version lapsed and we were on a trial until the middle of January 2026. Unfortunately, even after confirming with my account representative and support that the trial will continue as expected we have now paid for December 30th and January 30th of PLUS.The calculation comes to 13+ days lost of a trial, and over 30 days of unresolved licensing issues and functionality issues due to an incompetent support team. The licensing issue is most concerning as phantom accounts were consuming licensing that were not actually in user; therefore forcing higher billing. Account management promised 6 days extension until issues were resolved which were never issued. There was never a resolution. Im seeking compensation of $68 charged on January 30th as Zoho People knowingly charged me for services it knows its not rendering after being made aware a month ago. Even after it promised not to do so. Also asking for an extension of December 2025 as we have not had a working platform since our upgrade even with several working sessions, support tickets and development escalations.Due to the poor support and challenges receiving compensation even when its warranted and justification is undisputed - we are now in the process of leaving the Zoho ecosystem entirely. We currently use Zoho Sign, People PLUS, Voice and Workspace - all of which are on the line as a result of this.

  Business Response

  Date: 02/13/2026

  Hello REMOVED!
  
  Thank you for outlining your concerns. We understand your frustration, and we want to address each point clearly and transparently.
  
  After reviewing the full history of your case, including all interactions with our teams, here is where things stand:
  
  The licensing issue was fully resolved on January 29th. During our call, we revalidated this together and confirmed that no phantom users are consuming licenses at this time.
  There is an anomaly in the Admin Panel where the member count displays incorrectly on your side. This does not affect billing or your actual license usage, but weve already escalated it to our Product team to correct.
  
  You confirmed that the timer-related issue you were facing earlier has now been resolved.
  
  Leave Application Configuration issue was initially interpreted as a product issue when reported in December, but during our discussion we identified that it stemmed from a configuration mismatch. We walked through and fixed the setup based on your requirements, and this should now work without any further problems.
  
  To make up for the delays and confusion you experienced, a 20-day extension has been approved for your Zoho People Plus subscription. Your renewal date has now been updated from February 28th, 2026 ? March 20th, 2026. Additionally, the refund for the January 30th charge has already been processed from our side.
  
  If theres anything still unclear, Im here to support you directly. Please reach me at REMOVED.
  
  Regards
  REMOVED
  Customer Relations Evangelist

• Initial Complaint

  Date:01/27/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDRelationship Manager | Zoho Corp T US: REMOVEDEmail: REMOVEDI contact Vinay to ask with assistance to close my Zoho One account used for my business, Recruit2Work. I was only using an email address because I could not get any real support to help with setting up the apps. To close my account I had to first end my subscription. I was able to end my subscription but in order to close my account I have to disconnect the email from my domain. There is no option for me to delete my domain from Zoho Mail. Also if I click on the "go to mail settings" it takes me to blank page. I am using my domain with another business email account and my domain was never with Zoho and still remains with the hosting company that I pay to use it. I need for Zoho to DELETE my account and all information associated with my account.

  Business Response

  Date: 01/30/2026

  Hello REMOVED!
  
  Thank you for bringing this to our attention, and Im sorry for the inconvenience you faced while trying to close your Zoho One account.
  
  Id like to confirm that your Zoho account, along with all associated data, was fully closed on Tue, Jan 27, 2026 at 18:13:15 PST. You will no longer be able to access Zoho One or any Zoho services unless you decide to sign up with us again.
  
  Since the account is now permanently deleted, no further action is required from your end.
  
  If you have any follow-up questions, please email me at REMOVEDand Ill be happy to assist.
  
  Regards
  REMOVED
  Customer Relations Evangelist

  Customer Answer

  Date: 01/31/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

  I ask that it remains on file as a complaint for public viewing.
  
  Regards,
  
  REMOVEDRosella REMOVED

• Initial Complaint

  Date:12/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use Zoho People and have recently started a Zoho People PLUS trial. Well, we continue to see billing attempts for Zoho People although we are under a new trial. We've included our account manager several times, and asked support for assistance but its clear that Zoho support cannot even be bothered with trying to understand the issue, basic details, or even reply in most cases; hence why our issues have gone unresolved for weeks.Another issue is we want LEAVE to automatically be applied to cover absences. This is set up, and Zoho has validated and asked for a time for a call on today and they miss it with no communication.

  Business Response

  Date: 02/13/2026

  Hello REMOVED!
  
  Thank you for outlining your concerns. We understand your frustration, and we want to address each point clearly and transparently. I've just responded to your other review on BBB. 
  
  After reviewing the full history of your case, including all interactions with our teams, here is where things stand:
  
  The licensing issue was fully resolved on January 29th. During our call, we revalidated this together and confirmed that no phantom users are consuming licenses at this time.
  There is an anomaly in the Admin Panel where the member count displays incorrectly on your side. This does not affect billing or your actual license usage, but weve already escalated it to our Product team to correct.
  
  You confirmed that the timer-related issue you were facing earlier has now been resolved.
  
  Leave Application Configuration issue was initially interpreted as a product issue when reported in December, but during our discussion we identified that it stemmed from a configuration mismatch. We walked through and fixed the setup based on your requirements, and this should now work without any further problems.
  
  To make up for the delays and confusion you experienced, a 20-day extension has been approved for your Zoho People Plus subscription.Your renewal date has now been updated from February 28th, 2026 ? March 20th, 2026. Additionally, the refund for the January 30th charge has already been processed from our side.
  
  If theres anything still unclear, Im here to support you directly. Please reach me at REMOVED.
  
  Regards
  REMOVED
  Customer Relations Evangelist

• Initial Complaint

  Date:11/29/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Zoho Recruit due to repeated incorrect information, mishandled support, and unnecessary restrictions placed on my account that do not reflect Zohos actual verification process.I have been a Zoho customer for some time and decided to use REMOVEDRecruit. My experience with Zoho has generally been positive, but this recent situation has been extremely frustrating.Zoho Recruit placed my account under manual verification, which is a normal process for new accounts. I submitted all required documents immediately. Instead of reviewing them properly, the support team repeatedly misunderstood the process and instructed me to contact job boards for verification. Something that is not part of Zoho Recruits manual verification at REMOVEDaccount was working perfectly until Zoho requested the manual verification. I can clearly prove that there were no issues on my account before that request, and nothing involving job boards required intervention. Despite this, support continued giving the same incorrect instructions, creating delays and preventing me from using the service Im paying for.After days of back-and-forth and inconsistent guidance, I escalated the issue on my own. Only then did the internal team complete the manual verification. Even after being verified, parts of my account remain restricted, and I still cannot fully use the service. Support including a supervisor has stopped responding REMOVEDthis point, the situation is the result of misinformation, mishandling, and refusal to properly review my case.I am requesting the following:1.Full restoration of all features and full functionality of my Zoho Recruit account;OR 2.A refund for the period during which my account was restricted and mishandled.I am seeking resolution from someone who understands Zoho Recruits verification process and can correct the issues created by the support team.Thank you.

  Business Response

  Date: 12/05/2025

  Hi there!
  
  Thank you for sharing your concerns with us, and Im sorry for the frustration caused.
  
  Zoho Recruit has a standard verification process for all new companies to ensure compliance with job-board requirements and platform policies. During the review of your account, we required additional information from your side, and we checked your job-posting details multiple times to ensure everything aligned with the guidelines.
  
  Your company profile has since been approved, and your Zoho Recruit account is active. Some job-board integrations are still restricted because they require confirmation directly from the respective job-board provider before we can enable access. Once their approval is provided, we will be able to activate those integrations for you in accordance with their policies.
  
  Our team stayed in touch with you to help clarify these steps and ensure you have everything you need to proceed smoothly. If you prefer not to complete the external verification required by certain job boards or decide you no longer wish to continue with Zoho Recruit, we can also assist you with canceling your subscription and arranging a refund for any unused period as per our policy.
  
  We truly want to help you get this resolved, and were here to support you with whatever next step you choose. You can reach out to me at REMOVEDfor more details.
  
  Regards
  REMOVED
  Zoho Customer Relations

  Customer Answer

  Date: 12/05/2025

  Complaint: 24207284
  
  I am rejecting this response because:

   

  My Zoho Recruit account was placed under a manual verification flag as a new account. I submitted the requested documents immediately, as required for that manual verification.
  
  After I submitted the documents, the support REMOVEDresentative REMOVEDeatedly insisted I obtain direct confirmations from third-party job boards. Requesting that a customer email third-party job boards and obtain confirmations is impractical and, in my experience, impossible. That instruction was not part of the manual verification I submitted to Zoho and was not supported by any Zoho documentation shown to me. Rather than help resolve the verification, the REMOVEDpursued unrelated steps and created new problems for my account.
  
  I escalated the case myself and the internal team completed the manual verification. Despite that, the same REMOVEDlater disabled several job-board integrations on my account. That action confirms the restrictions were caused by the way support handled my case, not by any job-board policy or any problem with my account. I can demonstrate my account was functioning normally up until Zoho flagged it for manual verification.
  
  I respectfully request:
  1.Immediate full restoration of all features and functionality for my Zoho Recruit account.
  2.A citation or public link to any Zoho policy that requires customers to obtain direct confirmations from third-party job boards as part of company verification. If no such public policy exists, the REMOVEDs instruction was incorrect and must not be used to restrict paid service.
  
  Please escalate this to someone who can review the case facts (not only the agents notes) and restore my full access promptly.
  
  
  Thank you
  

• Initial Complaint

  Date:11/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business merchant using Zoho Payments, which processes REMOVEDtransactions through REMOVED. A legitimate customer transaction was later disputed as fraud. The customer has confirmed in writing that the fraud claim was a mistake and has formally withdrawn it with their bank. Despite that, Zoho and REMOVEDhave refused to return my funds or provide REMOVEDResolve Online documentation to show how or when the decision was made.This entire issue was caused by Zoho Payments own failures. They did not display my business name REMOVEDon the customers card statement. Instead, they used Zoho Payments as the descriptor, which my customer did not recognize. When the customer called REMOVEDPayments to identify the charge, Zoho refused to provide any information or direct them to the correct department. As a result, the customer reasonably assumed the charge was fraudulent and filed a fraud report with their bank.After learning of the dispute, I provided Zoho with full proof of delivery and written communication from the customer admitting the mistake. REMOVEDignored the evidence, removed $1,022.70 from my account, and caused multiple overdraft fees. I have been unable to resolve this with Zoho because their only support phone number REMOVED) does not work on the REMOVEDnetworkthe largest carrier in the REMOVED. Zoho has repeatedly refused to acknowledge or correct the issue, leaving me unable to reach anyone by phone.I believe Zoho Payments and REMOVEDmishandled the dispute, failed to follow REMOVEDnetwork rules on merchant transparency and communication, and are now withholding funds that rightfully belong to my business. I am requesting that the REMOVEDrequire Zoho and REMOVEDto release the withheld funds, reimburse overdraft fees, and address their lack of transparency and communication failures that led to this dispute.

  Business Response

  Date: 12/18/2025

  Hello REMOVED!
  
  Thank you for bringing this matter to our attention.
  
  We reviewed the concerns raised regarding the three disputed transactions. The charges were associated with your merchant account, and the cardholder subsequently submitted a written withdrawal of all three disputes. The withdrawal was processed by REMOVEDand the full disputed amount was released back to your account.
  
  Separately, our team has already been in direct communication with you and has extended a resolution offer to address the issues you experienced and bring this matter to a complete close. We understand the importance of this to your business and appreciate your patience as we work through the final steps.
  If you need any additional assistance or would like to continue the conversation directly, please feel free to contact us at REMOVED. 
  
  
  Regards,
  REMOVED
  Zoho Customer Relations