Complaints

This profile includes complaints for Zoho's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Zoho

  6800 Burleson Rd Ste 200 Bldg 310 Austin, TX 78744-2326

• 

  Zoho

  4141 Hacienda Dr Pleasanton, CA 94588-8566

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched to Zoho accounting and Inventory software in Sept 2024, with an understanding that all records from our previous system will be migrated to Zoho system. For over six months, we attempted to implement Zoho Inventory in good faith. Despite countless hours spent with their support team, the system never became functional due to repeated errors, contradictory instructions, and failed migration attempts entirely on Zohos side. At no point were we able to use the software for our operations.What makes situation even more unacceptable is :1. Zoho acknowledged that our account was inactive and would be deleted.Their own communication stated that our unused account would be removed due to inactivity. This alone confirms that Zoho was fully aware we were not using the system.2. Despite this, Zoho still processed a renewal charge without authorization.Charging us againknowing the system was never operational and after we had already requested a refundis not only unethical but borders on deceptive billing practices.3. Their claim that they were waiting for our response is factually incorrect.We repeatedly engaged with their team, followed every instruction, and participated in multiple failed attempts to get the system running. The delays and failures were entirely due to Zohos internal inconsistencies, not a lack of communication from us.4. Offering help now does not erase six months of failed implementation.We did not receive the service we paid for. The product was never usable. Their team had more than enough time to resolve the issues, and they did not. Given these facts, we are demanding the following: Immediate full refund of $1,595.02 We have documented every communication, every failed migration attempt, and every contradictory instruction provided by their support team. The evidence clearly demonstrates that Zoho did not deliver the service promised and continued to bill us despite knowing the system was never functional.

  Business Response

  Date: 07/09/2026

  Hello REMOVED,
  
  After a thorough review of your case, we can confirm that a refund of $1,567.80 has already been processed to your original payment method (credit card ending with 1005) for REMOVED on November 26, 2025.
  
  The transaction was successfully completed from our end. We kindly request you to check with your bank or payment provider for confirmation, if needed.
  
  Please refer to the attached proof for details of the processed refund. This case was resolved from our end long ago regarding the refund. Could you please let us know the reason for revisiting this case now, so we can better understand your concern?
  
  If you have any additional questions or need further clarification, please feel free to email me directly at REMOVEDand I'll be more than happy to assist you.
  
  Best regards,
  REMOVED
  Zoho Customer Relations

  Customer Answer

  Date: 07/09/2026

  Complaint: 24955562
  
  I am rejecting this response because:

  I have attached the full correspondence. The charge which they are claiming falsely as refund was a dispute initiated by us. They charged us again in 2025 when they new very well that the account was not working. They have acknowledged in the email also the same thing.

  I feel they are a REMOVEDcompany and they do not do ethical business. They charged us in 2024 and the account never worked. In the non working account, they charged us again in 2025. We disputed this charge. There was never an attempt from them to initiate a refund, and they are lying here.

  If we can, we would never recommend anyone to use Zoho ever.
  
  Regards,
  
  REMOVED

  Business Response

  Date: 07/28/2026

  Hello REMOVED,
  
  Thank you for your response and for sharing your concerns.
  
  We understand your frustration and have carefully re-reviewed your account history, including all correspondence, subscription records, and usage data over the past two years. Based on this detailed review, we would like to clarify the following:
  
  The subscription associated with your organization, REMOVED, was active during the period in question.
  Our records indicate that the account had valid user activity and data usage during this time.
  The charge referenced in your complaint corresponds to a valid renewal of the subscription as per the agreed billing cycle.
  Chargeback Claim: The amount of $1,567.80 was successfully processed back to your original payment method on November 26, 2025. From our records, this transaction was completed from our end.
  We also would like to highlight our refund policy for clarity: REMOVED
  
  Refund requests are eligible only within a limited window (5 days for monthly renewals and 15 days for annual renewals).
  Refunds are not applicable beyond this period or on a prorated basis once the service has been utilized.
  
  As per our records, the subscription was active and utilized, and the refund transaction has already been completed for Chargeback claim from your end. Hence, there are no pending dues or additional refunds applicable for this case.
  For full transparency, we have shared a detailed document outlining Subscription timeline and Billing history, Account activity and Usage logs, Relevant communication history to your registered email for your review.
  
  Given the confirmed usage of the service, adherence to the refund policy, there are no pending dues to refund.
  
  We remain committed to fair and ethical business practices and take such concerns seriously. If you notice any specific discrepancies in the attached details, please feel free to highlight them, and we will be happy to review further. You may also reach out to us directly at REMOVEDfor any additional clarification.
  
  Thank you for your understanding.
  
  Sincerely,
  REMOVED
  Zoho Customer Relations

• Initial Complaint

  Date:06/06/2026

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary, PDF REMOVEDComplaint is about several different REMOVEDoverall customer service & how they always waste my time, so I had to write it up in a PDF. SMH 1. Communication issues.2. Coding issues. TONS of bugs, no user friendly interface for REMOVEDrenewals hence this ongoing ticket they can't handle. This has been going on since 05-11-26. Almost a month.3. Ongoing Issues with Notebook for almost 2 years I think, maybe 3.4. I have spent over 1 1/2 years emailing them about all of their bugs to multiple departments FOR FREE!5. They don't understand English (usually only Zoho REMOVEDare good, & now the manager I was dealing with there is gone.). They can't provide simple step by step instructions not once, but over & over again. 6. They call me at the wrong time I told them to call me every time, & often wake me up.7. I've asked for a manager at least 5 times now & I've been ignored.8. Renewal date wasn't in the renewal email. Who sends out an automated email without a due date???9. Terrible GUI/US both with Notebook and sometimes with Cliq. Again, I commend REMOVED. At least they try.10. They have banned me AS A CUSTOMER in their REMOVEDgroup on reddit for my post about their customer service. WOW 11. They blocked me AS A CUSTOMER from signing up for their list software because they spy on your REMOVEDTHE REMOVEDwhich I speak about in detail on one of my sites. People sign up to my list to hear the Truth & get emergency information, but Zoho doesn't want people to find out what's really going on in the world or to be prepared. Hmm, now why is that that zoho is censoring?.12. They have no top management or executive team to handle ongoing complaints.Anyway, the rest is in the detailed PDF.I hope they do the right thing.

  Business Response

  Date: 07/14/2026

  Hello,
  Please find attached, PDF that provides a detailed timeline of our interactions with the customer, including the actions taken, updates shared, and the assistance provided throughout the engagement.
  Zoho have always maintained regular contact and made diligent effort to address all concerns, provide timely updates, and support throughout the process.
  If you have any additional questions or need further clarification, please feel free to email me directly at REMOVEDand I'll be more than happy to assist you.
  Best Regards,  
  REMOVED
  Zoho Customer Relations 

  Customer Answer

  Date: 07/14/2026

  Complaint: 24917345
  
  I am rejecting this response because while Zoho addressed some of what I said, they then proceeded to blame me, the customer, for a lot of the other issues. They claimed they fixed things with Zoho Notebook and gave me special treatment. By the way, this was way back in early 2025. 

  All they did was listen to my TONS of bug & UX complaints & fixed some of them (certainly not all) & somehow that means (according to them) that they gave me special software they never gave any of their other customers which I find very hard to believe. 
  
  Never once did they say they would solve the numerous bugs with Notebook and they literally deflected several things I said to blame me the customer instead of taking responsibility for their coding & UX issues with NB. 
  
  They also didn't address the fact that most of their staff doesn't understand English &, in my opinion can't think logically even though they are supposed to be techies.
  
  They also spy on all of their customers emails that go out using REMOVEDcampaigns & they think that's ok to spy on people & what they say to their own subscribers.
  
  They say that because everyone else does it, it's normal in the industry. I can tell you 100% that I've used list software for years, & they NEVER EVER spied on my emails. 
  
  If a customer gets several complaints, then yes, I would say that would be the only time to see what they are sending out, but that's not what they said.
  
  And so the fact that the government spies on all of us, I guess Zoho also thinks it's ok for them to also spy on us. Again, these are subs who signed up to our lists. These are not random people who are being spammed.
  
  And they didn't address how they censor complaints on the Zoho group on Reddit. They said that has nothing to do with them. I guess it must be a different Zoho. There must be 2 zohos with the same company name & products. 
  
  Please see my detailed attacked PDF that took me at least 3-4 hours to write up & edit once again proving how much time I waste with Zoho & they get paid to deal with me, I don't get a dime for helping them with their bugs, UX, now this complaint, etc.
  
  If you can't read the REMOVEDthey actually blamed me for missing a couple of meetings because I was sick or lost my internet. Can you believe that? WOW Talk about how they treat a customer when the customer has legitimate complaints, they attack the customer because they can't make it to a meeting once or twice. And by the way, they've missed meetings with me & I never even put that in my complaint. 
  
  Regards,
  
  REMOVEDNa

  Business Response

  Date: 07/16/2026

  Hello REMOVED,
  
  We have sent you an email to arrange a discussion and work towards a feasible resolution. This conversation will also include your Account Manager - REMOVED, and REMOVED- Lead from the Notebook team, so that we can collectively address your concerns.

  We'd appreciate it if you could reply to the email with your availability and time zone so that we can schedule a call and work towards resolving this as soon as possible.

  We look forward to hearing from you.
  
  Best regards,  
  REMOVED
  Zoho Customer Relations 

  
  

  Customer Answer

  Date: 07/16/2026

  Complaint: 24917345
  
  I am rejecting this response because: 

  That's fine, but no one has written to me yet. 

  
  Regards,
  
  REMOVEDNa

• Initial Complaint

  Date:04/27/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoho is refusing to stop sending me invites to payments for their clients. I have found these invites have been bypassing firewalls and accessing my devices through the calendar app. On 4/20/2026 I requested them to stop emailing me as they have the ability to limit who they contact. REMOVEDR Replied thanking me for bringing it to their attention. I am still being contacted more than 3 times a day, sometimes 15.

  Business Response

  Date: 06/11/2026

  Hello REMOVED,
  
  We understand that you are concerned about the emails you received. We want to assure you that we are a legitimate business email service provider, among other services, and we do not tolerate the abuse of our platform. As a result, we have taken immediate action on the accounts you reported. Additionally, we continuously monitor for patterns of fraudulent signups and proactively deactivate them.
  
  While we take these measures seriously, we also rely on information from users like you to help identify potential spammers or abusers of our services. It is important to note that you, as an end user, have not subscribed to our services, but we value your input and have acted on the information you provided.
  
  Please be aware that malicious actors may use multiple sources or create new accounts to continue their activities, which is beyond our control. However, if you report these issues to our Abuse Team at REMOVEDwe will take stringent action against them. Alternatively, we can block all emails that come from Zoho. Please be warned that this will include valid emails from your contact or someone using our services as well. 
  
  We appreciate your concerns and encourage you to consider closing this case. Please continue to report any further issues to our Abuse Team.
  
  Thank you for your understanding.
  
  Best regards,
  REMOVED
  Customer Relations Evangelist

• Initial Complaint

  Date:04/25/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone sent me this Zoho Assistant remote desktop software as a phishing email and the company refuses to help me figure out how to delete it from my laptop. They created this irresponsible and horrible software and then they allow people to just prey upon others and ruin their lives.

• Initial Complaint

  Date:03/12/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are making it ridiculously difficult to cancel my subscription.

  Business Response

  Date: 03/17/2026

  Hello REMOVED!
  
  Im sorry you felt let down by the cancellation process, and I want to clarify what happened so theres no confusion going forward.
  
  Your initial cancellation request reached us from an email address that was not the super admin of the subscription. For security reasons, cancellations for any Zoho subscription must be authorized by the super admin. Since you informed us that the super admin account was no longer accessible, we proceeded with the cancellation on our end after verification.
  
  Your subscription was cancelled on March 13th, and we sent you an email confirming the following:
  
  As requested, we have scheduled an auto-cancellation for your Zoho Workplace subscription. This will take effect at the end of your next renewal date, December 14, 2026. Your account will automatically downgrade to the free plan at that time. No further charges will be made once the cancellation is complete.
  
  For your reference, the full details are in Ticket #REMOVED. If you need any additional clarification, please feel free to email me directly at REMOVEDand Ill be glad to assist.
  
  Regards
  REMOVED
  Customer Relations Evangelist

  Customer Answer

  Date: 03/17/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:03/04/2026

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a formal complaint regarding my compromised Zoho Mail account: REMOVEDDespite multiple attempts to resolve this issue with Zoho support, my requests have been repeatedly ignored or closed without resolution.Federal filings:- FTC Identity Theft Report #REMOVED- IC3 Complaint #REMOVEDThe account contains critical data needed to recover REMOVEDCloud, and TextNow accounts. Automated recovery options are unavailable due to the compromise.I am requesting formal intervention and review.

  Business Response

  Date: 03/16/2026

  Hello REMOVED!
  
  Thank you for bringing this concern to our attention. We understand how important it is to regain access to your email account. Our support team has reviewed your requests regarding the Zoho Mail account REMOVEDand we have been in constant touch with you regarding the available recovery options.
  
  Based on the account setup, the account has a recovery email address and phone number associated with it. However, you had informed our team that you no longer have access to either of these recovery methods and also do not remember the password currently set for the account.
  
  For security and privacy reasons, we must complete the required account ownership validations before restoring access to any account. Unfortunately, the information provided during the recovery attempts did not meet the validation requirements necessary for us to confirm ownership.
  
  To help you regain access, our team suggested attempting to restore access to the configured recovery email address or phone number through the respective email or mobile service provider. Once access to either of these recovery options is restored, the account can be recovered easily through the standard recovery process.
  
  We understand this situation can be frustrating, but these safeguards are in place to protect users from unauthorized access.
  
  Our support team has been responding to your requests and guiding you through the available recovery steps. If you are able to regain access to the recovery email address or phone number linked to the account, please reach out to us again and we will be glad to assist you further with completing the recovery process.
  
  Thanks & Regards
  REMOVED
  Customer Relations Evangelist

  Customer Answer

  Date: 03/16/2026

  Complaint: 24596864
  
  I am rejecting Zohos response because it suggests a recovery method that is fundamentally impossible due to the nature of the security breach.

  
  Zoho states that I should 'restore access to the configured recovery email address or phone number.' As I have previously explained to their support team, those recovery methods were part of a coordinated identity theft and have been compromised by the hackers. By insisting I use those specific recovery channels, Zoho is effectively requiring me to ask the hackers for permission to regain my account. This is a 'security loop' that penalizes the victim of a crime while protecting the unauthorized user.
  

  Please note the following facts:
  Proof of Identity: I have already submitted my Government-issued Photo ID and Official FTC Identity Theft Reports (ID numbers provided in the original complaint) to Zoho.
  Manual Intervention Required: Standard automated recovery is no longer an option. 

  I am requesting that this case be escalated to a Senior Security Analyst or a Privacy Officer who has the authority to verify my legal identity documents against the account history.

  
  Account Safety: These safeguards are intended to protect users, but in this case, they are being used as a shield by the hackers.

  
  I am asking Zoho to provide a path for Manual Identity Verification that does not rely on recovery emails or phone numbers that are currently under the control of the attackers."
  

  Regards,
  REMOVED

• Initial Complaint

  Date:02/25/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,I am filing this complaint regarding prolonged and unresolved product failures within Zoho Campaigns, which was included in my Zoho One subscription.Over a period of approximately 5 years, Zoho Campaigns repeatedly marked email campaigns as delivered when they were not received by recipients not in inboxes and not in spam folders. This caused direct client confusion, reputational harm, and loss of trust in my business communications.During this period, I:- Submitted dozens of support tickets - Participated in multiple extended support calls (some exceeding two hours)- Repeatedly authenticated and reconfigured my domain per Zohos guidance - Provided screenshots and documentation Despite these efforts, the issue was never resolved. The problem ceased only after I migrated to another email marketing REMOVEDMay 2025, I formally requested partial compensation. Zoho offered a 15-day service extension, which did not reasonably reflect the time, disruption, and documented business impact incurred. I emailed back multiple times, and they did not respond. In January 2026, I renewed my request for a modest $200 credit or refund. Over the past several weeks, Zoho has delayed providing a definitive response despite multiple follow-ups. I have not been given a clear approval or denial only statements that the matter is under internal review, without timeframe. They have now ignored my emails for over 28 days. I am attaching a screenshot of my original email to resolve this in May 2025 in which I provided them much evidence that will coincide with many support tickets, as well as the most recent email I sent them in February. The prolonged silence and repeated deferrals give the impression that Zoho is relying on customer fatigue rather than providing a timely, good-faith resolution.

• Initial Complaint

  Date:02/12/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paid Zoho Workspace customer REMOVED/ WAG). On February 4, 2026, I paid $72.00 for a Zoho Workplace Professional Plan (Invoice #REMOVED, credit card ending 5878).Despite repeated requests, Zoho has completely failed to provide the current support I paid for. Multiple support tickets (#REMOVED, #REMOVED) were closed without any human contact, and all responses were automated or generic. My urgent migration and data-capacity concerns (81% REMOVEDWorkspace usage) were ignored, and I was redirected to irrelevant REMOVEDvideos instead of receiving actual assistance.This is unacceptable for a paid service. Zoho took my payment but provided no current assistance, forcing me to spend time and resources trying to get help that was never delivered.I am therefore demanding a full refund of $72.00 immediately. I no longer want service from Zoho, nor any migration assistance I only want my money returned. Zoho has refused to resolve the current problem despite repeated attempts on my part, constituting a clear failure to deliver contracted services.

• Initial Complaint

  Date:02/08/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoho Payroll is my payroll processor. They successfully debited my payroll account for employee wages and taxes in connection with a scheduled payroll run. Despite having already taken the payroll funds, They froze payroll and did not release employee paychecks. They attempted to debit an additional, unexpected amount ($90) outside of the payroll funding, which was declined because the payroll account is a zero-balance account. They claimed this amount was for a past due tax liability, but has not provided any documentation, explanation, tax agency details, tax period, or proof of nonpayment to support this charge. They also did not provide any method to remit the disputed REMOVEDa result of this unexplained charge, they withheld already-funded payroll and refused to pay employees unless and until the additional amount was received. This placed my business at risk of wage-payment violations under Indiana and federal law.I have emailed them 4x over the course of the past week, requesting clarification, documentation, release of payroll, or refund of the payroll funds so employees could be paid directly. No response. They dont provide phone/chat support, leaving no way to resolve an urgent payroll issue in real time.They previously blocked approval of payroll runs due to tax-related charges that were attempted outside of scheduled payroll runs without advance notice or explanation. These prior incidents prevented REMOVEDapproval but did not involve Zoho withholding funds already taken. This recurring lack of advance notice for off-cycle tax debits creates an unreasonable risk of payroll disruption and employee nonpayment.Zoho Payroll is currently holding payroll funds that were already debited, has failed to provide justification or documentation for the alleged tax liability, has not provided advance notice of off-cycle tax debits, and has not responded to repeated escalation attempts, resulting in employees not being paid on time.

• Initial Complaint

  Date:01/30/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been having issues with Zoho People beginning in December 2025 when we upgraded to Zoho People PLUS. Our paid version lapsed and we were on a trial until the middle of January 2026. Unfortunately, even after confirming with my account representative and support that the trial will continue as expected we have now paid for December 30th and January 30th of PLUS.The calculation comes to 13+ days lost of a trial, and over 30 days of unresolved licensing issues and functionality issues due to an incompetent support team. The licensing issue is most concerning as phantom accounts were consuming licensing that were not actually in user; therefore forcing higher billing. Account management promised 6 days extension until issues were resolved which were never issued. There was never a resolution. Im seeking compensation of $68 charged on January 30th as Zoho People knowingly charged me for services it knows its not rendering after being made aware a month ago. Even after it promised not to do so. Also asking for an extension of December 2025 as we have not had a working platform since our upgrade even with several working sessions, support tickets and development escalations.Due to the poor support and challenges receiving compensation even when its warranted and justification is undisputed - we are now in the process of leaving the Zoho ecosystem entirely. We currently use Zoho Sign, People PLUS, Voice and Workspace - all of which are on the line as a result of this.

  Business Response

  Date: 02/13/2026

  Hello REMOVED!
  
  Thank you for outlining your concerns. We understand your frustration, and we want to address each point clearly and transparently.
  
  After reviewing the full history of your case, including all interactions with our teams, here is where things stand:
  
  The licensing issue was fully resolved on January 29th. During our call, we revalidated this together and confirmed that no phantom users are consuming licenses at this time.
  There is an anomaly in the Admin Panel where the member count displays incorrectly on your side. This does not affect billing or your actual license usage, but weve already escalated it to our Product team to correct.
  
  You confirmed that the timer-related issue you were facing earlier has now been resolved.
  
  Leave Application Configuration issue was initially interpreted as a product issue when reported in December, but during our discussion we identified that it stemmed from a configuration mismatch. We walked through and fixed the setup based on your requirements, and this should now work without any further problems.
  
  To make up for the delays and confusion you experienced, a 20-day extension has been approved for your Zoho People Plus subscription. Your renewal date has now been updated from February 28th, 2026 ? March 20th, 2026. Additionally, the refund for the January 30th charge has already been processed from our side.
  
  If theres anything still unclear, Im here to support you directly. Please reach me at REMOVED.
  
  Regards
  REMOVED
  Customer Relations Evangelist