Complaints

This profile includes complaints for Zoho's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Zoho

  6800 Burleson Rd Ste 200 Bldg 310 Austin, TX 78744-2326

• 

  Zoho

  4141 Hacienda Dr Pleasanton, CA 94588-8566

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Zoho Corporation regarding a serious account-access problem involving Zoho OneAuth. Since June 2026, I have been locked out of the Zoho account associated with REMOVEDbecause OneAuth authentication is not working properly. This problem extends beyond Zoho. I used OneAuth to authenticate other third-party accounts, and I am now unable to access those accounts as well. I have repeatedly attempted to obtain help through Zohos available support and recovery channels but have been unable to reach anyone who can resolve the problem. I am caught in a circular process: I cannot access my account because authentication is not working, yet many options to manage, recover, or upgrade the account require me to authenticate and log in. This is not a forgotten-password issue. I need Zoho to provide an alternative method of verifying my identity and restoring or resetting access without requiring the OneAuth authentication method that is preventing access.I am requesting:Immediate escalation to a senior Zoho Accounts/OneAuth security or account-recovery specialist.Manual identity verification through an alternative method.Restoration of access to my existing Zoho account and OneAuth configuration.Assistance recovering third-party authentication credentials stored in REMOVED, if REMOVEDof my existing account and data from deletion, alteration, or loss during recovery.An explanation of what caused the problem and how to prevent another lockout.

• Initial Complaint

  Date:09/24/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Zohos refusal to provide a prorated refund after I determined that its software no longer provided the inventory functionality I needed without requiring a significantly more expensive plan.I used Zoho Books together with Zoho Inventory and fully understand that they are separate products. Zohos response suggesting that I am confusing the two does not address my actual complaint.The core issue is that Zoho does not allow manual journal entries to inventory accounts under my current setup. If an inventory balance becomes incorrect due to an adjustment, transaction error, integration issue, or other discrepancy, I cannot simply make a correcting entry to bring the account back into balance. I would need to upgrade to the Professional plan to gain some of the functionality needed to properly manage these REMOVEDthat point, Zoho stopped being a cost-effective solution for my small business. One reason I chose Zoho was that it was a more affordable alternative to QuickBooks. If I wanted QuickBooks-level pricing, I would have chosen QuickBooks.Instead, I am moving to a more cost-effective manual accounting setup with a spreadsheet-based inventory system, which gives me greater control over my records and corrections.I discontinued use of Zoho and requested a prorated refund for the unused portion of my subscription. Zoho denied the request without meaningfully addressing these limitations and instead characterized the issue as customer confusion.I am requesting a prorated refund for the unused portion of my subscription.

• Initial Complaint

  Date:09/04/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .I have been trying to cancel my account for nearly a YEAR.This isnt simply bad customer service. Its a consumer-protection issue.Zohos OWN published instructions say customers can cancel by email. I did exactly that. Yet I continued dealing with billing for a service I repeatedly said I wanted cancelled.I cancelled all accounts.Send the screenshot. Repeatedly emailed to closed the REMOVEDtheyre acknowledging refunds involving transactions more than a year old.California has laws specifically designed to protect consumers from companies making subscriptions difficult to cancel. I am filing formal complaints and providing my cancellation emails, billing records and Zohos own published cancellation policy.And regulators should determine whether this is happening to other customers too.If a customer says CANCEL, a company should not be able to turn that into months of additional charges.I want my money back.Thank you REMOVED

• Initial Complaint

  Date:08/20/2026

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paid Zoho Forms customer. On June 18, 2026, REMOVEDForms Anti Spam notified me that my Credit Card form had been temporarily blocked because Zoho believed I was attempting to collect CVV information. The notice instructed me to remove the offending fields and contact REMOVEDto have the form reactivated.The problem was that once Zoho blocked the form, I could no longer access the form builder to see or remove the fields they were objecting to. I also found that submission data associated with the form had become inaccessible, and important form-builder fields, including the Payment field and other standard fields such as name, address, and signature, appeared to be missing from my paid account.I first contacted Zoho Forms support on June 21, 2026 and explained the issue in detail. I asked Zoho to restore access to the blocked form so I could correct it, identify exactly what fields or wording violated policy, explain what happened to the existing submission data, restore any missing fields in my account, and provide clear instructions for creating a compliant replacement payment form.After receiving no response, I followed up again on June 26, 2026 and specifically requested escalation, a ticket number, and a resolution timeline. As of August 20, 2026, nearly two months later, I have still received no response from Zoho Forms support.This has directly affected my business because the blocked form was used for client billing and payment information, and I cannot simply recreate or recover the prior client data on my own. I am asking Zoho to provide a substantive response, restore access to the form or provide a read-only/exportable copy, clarify whether any submission data can be recovered, restore the missing form-builder fields, identify exactly what caused the anti-spam violation, and provide a documented, compliant way to collect payments through Zoho Forms going forward.

  Business Response

  Date: 09/11/2026

  Hello REMOVED,
  
  Thank you for bringing your concerns to our notice. I will be happy to help. Let me break down your complaint into the below sections from your complaint and follow it with answers.
  
  Section1 : I am requesting that Zoho restore access to my blocked Credit Card form or provide a read-only/exportable copy; determine and explain the status of the submission data that became inaccessible and restore it if recoverable; restore the missing Payment and standard form-builder fields; identify specifically what triggered the policy violation; and provide written instructions for a compliant payment-form configuration.
  
  Response 1: We have received your email on Aug 21, 2026 at 5:03 pm IST and our Support team has responded to you in a one hour of the complaint. Our Antispam team found that you were collecting payment information like credit card information which contravenes our Terms of Service. Please refer the section for Phishing in our Zoho Forms TOS link REMOVED- "You are prohibited from using Zoho Forms to collect credit card information and/or login credentials ("Prohibited Sensitive Information")."
  
  Access to your Zoho account and the form builder were never restricted. No data was removed from our end. The form which was deactivated. However, we noticed you have made modifications to the form and the concerned fields were removed. Hence our Support team had reactivated the form. They also suggested to connect to Payment Gateways in order to safely process credit card information. Refer REMOVED
  
  Please find Section 1 in attached document which confirms our response and the your email address from which we received the complaint. Thus confirming that the our Support team has been active and quite responsive in responding to your email. This was well within our general SLA of 24 hrs.
  
  Section 2: I am also requesting a substantive response from Zoho regarding the support requests I sent on June 21 and June 26, 2026, which have remained unanswered for nearly two months.
  
  Response 2: Due to your email addresses' low domain reputation your previous emails have been caught in our Spam section. Consequently, they were not responded to. Please find the Section 2 on the attached file for your reference.
  
  Refer: REMOVED
  
  I hope this comprehensively and successfully addresses all your concerns.
  
  Regards,
  REMOVED
  Zoho Customer Relations

  Customer Answer

  Date: 09/14/2026

  Complaint: 25184998
  
  I am rejecting this response because: No response received
  
  Regards,
  
  REMOVED

  Business Response

  Date: 09/15/2026

  Dear BBB, 
  
  Please check the rejection reason. REMOVEDclaims she has not received our previous response. We have copied you to ensure you can forward the response to her. 
  
  Regards, 
  REMOVED
  Zoho Customer Relations

  Customer Answer

  Date: 09/22/2026

  Complaint: 25184998
  
  I am rejecting this response because:

   

  Zohos response because it does not resolve the complaint or address several material issues raised in my June 21 and June 26 emails.
  Zoho focuses on the REMOVEDprohibition and states that no data was removed, but that was only part of the complaint. The affected form was deactivated in a way that prevented me from opening it to review or remove the fields Zoho told me to remove. This caused major disruption to my billing and client workflow. Zoho now states that access to your Zoho account and the form builder were never restricted, while also acknowledging that the form itself was deactivated. That does not address the actual problem reported: I could not access the affected form to make the requested correction.
  Zoho also has not answered why the Payment field and standard fields including name, address, and signature were missing from my paid account; whether they had been disabled for my plan or account; when or why that occurred; or how they were to be restored. Those issues affected ordinary intake and consent forms as well as payment forms.
  There is also a specific unresolved Square integration issue. Zohos own materials identify Square as one of the payment gateways that can be used through Zoho Forms. I specifically raised that I was trying to use Zohos supported payment workflow rather than improperly store raw card information. However, the Payment field needed to set up that type of gateway integration was not available in my account. REMOVEDresponse now tells me that I can use the Payment field and links to its payment-gateway documentation, but it still does not explain why that field was unavailable to me, whether Square was actually available to my account and plan, or how I was supposed to connect and use Square when the required payment functionality was missing. Simply directing me to a feature that I had already reported was unavailable does not resolve the issue.
  I also requested a point-by-point explanation of which exact field(s), labels, wording, or configuration triggered the anti-spam action and a clear, documented compliant configuration for collecting payments going forward. A general Terms of Service quotation and generic payment-gateway link do not answer those questions.
  The business impact also remains largely unaddressed. This was not simply a technical inconvenience. The form was being used as part of my client billing workflow, and the inability to access or properly replace it interfered with my ability to bill existing clients. At the same time, missing standard fields interfered with creating ordinary client intake and consent forms.
  Finally, stating that Zoho responded within one hour on August 21 does not address the original support failure. My substantive support requests were sent June 21 and June 26 and went unanswered for nearly two months. Saying those emails were caught in spam because of my domains low reputation explains an internal support failure; it does not resolve it or explain why a paid customers repeated support requests were allowed to disappear without review or escalation.
  I am requesting a complete written response to each outstanding issue above, including the missing Square/payment integration functionality, and an explanation of what corrective action Zoho will take so this does not recur.
  

• Initial Complaint

  Date:07/30/2026

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made the decision to purchase Zoho with the expectation it would become the core CRM platform for our business, and MA our marketing platform. Nearly four months into subscription, we STILL do not have a reliably functioning system despite significant time and effort on our part to implement the platform and would through the issues we have encountered. We have made REMOVEDeated attempts to resolve these issues through Zoho support. Unfortunately, the level of support and responsiveness has not resulted in a workable solution. Additionally, through countless intake calls prior to purchase, we met extensively explaining our usage requirements, and our Account REMOVEDassured us that the Enterprise model and MA would accomplish what we needed with no explanation of the limitations. We shared upon intake how we would be using and our usage requirements. This was horrifically oversold and misREMOVEDresented. We were also advised that support for US companies would be supported domestically to our IT partner, after expressing his concern over security. At this point, continuing to invest staff time into troubleshooting the platform is no longer a reasonable business decision. This is not a case of changing our minds about the product or deciding we no longer need a CRM. We need a CRM and intended to use Zoho for that purpose. After nearly four MONTHS of working to make this platform operational, we are now faced with time time and expense of moving to a new provider so that we can reliably run our business. We entered into this relationship in food faith and have made a meaningful effort to make the implementation successful. I believe given the circumstances, a 7-month prorated refund is a fair resolution when a customer has spent MONTHS attempting to get a business-critical platform operational without success.

• Initial Complaint

  Date:06/17/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We switched to Zoho accounting and Inventory software in Sept 2024, with an understanding that all records from our previous system will be migrated to Zoho system. For over six months, we attempted to implement Zoho Inventory in good faith. Despite countless hours spent with their support team, the system never became functional due to repeated errors, contradictory instructions, and failed migration attempts entirely on Zohos side. At no point were we able to use the software for our operations.What makes situation even more unacceptable is :1. Zoho acknowledged that our account was inactive and would be deleted.Their own communication stated that our unused account would be removed due to inactivity. This alone confirms that Zoho was fully aware we were not using the system.2. Despite this, Zoho still processed a renewal charge without authorization.Charging us againknowing the system was never operational and after we had already requested a refundis not only unethical but borders on deceptive billing practices.3. Their claim that they were waiting for our response is factually incorrect.We repeatedly engaged with their team, followed every instruction, and participated in multiple failed attempts to get the system running. The delays and failures were entirely due to Zohos internal inconsistencies, not a lack of communication from us.4. Offering help now does not erase six months of failed implementation.We did not receive the service we paid for. The product was never usable. Their team had more than enough time to resolve the issues, and they did not. Given these facts, we are demanding the following: Immediate full refund of $1,595.02 We have documented every communication, every failed migration attempt, and every contradictory instruction provided by their support team. The evidence clearly demonstrates that Zoho did not deliver the service promised and continued to bill us despite knowing the system was never functional.

  Business Response

  Date: 07/09/2026

  Hello REMOVED,
  
  After a thorough review of your case, we can confirm that a refund of $1,567.80 has already been processed to your original payment method (credit card ending with 1005) for REMOVED on November 26, 2025.
  
  The transaction was successfully completed from our end. We kindly request you to check with your bank or payment provider for confirmation, if needed.
  
  Please refer to the attached proof for details of the processed refund. This case was resolved from our end long ago regarding the refund. Could you please let us know the reason for revisiting this case now, so we can better understand your concern?
  
  If you have any additional questions or need further clarification, please feel free to email me directly at REMOVEDand I'll be more than happy to assist you.
  
  Best regards,
  REMOVED
  Zoho Customer Relations

  Customer Answer

  Date: 07/09/2026

  Complaint: 24955562
  
  I am rejecting this response because:

  I have attached the full correspondence. The charge which they are claiming falsely as refund was a dispute initiated by us. They charged us again in 2025 when they new very well that the account was not working. They have acknowledged in the email also the same thing.

  I feel they are a REMOVEDcompany and they do not do ethical business. They charged us in 2024 and the account never worked. In the non working account, they charged us again in 2025. We disputed this charge. There was never an attempt from them to initiate a refund, and they are lying here.

  If we can, we would never recommend anyone to use Zoho ever.
  
  Regards,
  
  REMOVED

  Business Response

  Date: 07/28/2026

  Hello REMOVED,
  
  Thank you for your response and for sharing your concerns.
  
  We understand your frustration and have carefully re-reviewed your account history, including all correspondence, subscription records, and usage data over the past two years. Based on this detailed review, we would like to clarify the following:
  
  The subscription associated with your organization, REMOVED, was active during the period in question.
  Our records indicate that the account had valid user activity and data usage during this time.
  The charge referenced in your complaint corresponds to a valid renewal of the subscription as per the agreed billing cycle.
  Chargeback Claim: The amount of $1,567.80 was successfully processed back to your original payment method on November 26, 2025. From our records, this transaction was completed from our end.
  We also would like to highlight our refund policy for clarity: REMOVED
  
  Refund requests are eligible only within a limited window (5 days for monthly renewals and 15 days for annual renewals).
  Refunds are not applicable beyond this period or on a prorated basis once the service has been utilized.
  
  As per our records, the subscription was active and utilized, and the refund transaction has already been completed for Chargeback claim from your end. Hence, there are no pending dues or additional refunds applicable for this case.
  For full transparency, we have shared a detailed document outlining Subscription timeline and Billing history, Account activity and Usage logs, Relevant communication history to your registered email for your review.
  
  Given the confirmed usage of the service, adherence to the refund policy, there are no pending dues to refund.
  
  We remain committed to fair and ethical business practices and take such concerns seriously. If you notice any specific discrepancies in the attached details, please feel free to highlight them, and we will be happy to review further. You may also reach out to us directly at REMOVEDfor any additional clarification.
  
  Thank you for your understanding.
  
  Sincerely,
  REMOVED
  Zoho Customer Relations

• Initial Complaint

  Date:06/06/2026

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary, PDF REMOVEDComplaint is about several different REMOVEDoverall customer service & how they always waste my time, so I had to write it up in a PDF. SMH 1. Communication issues.2. Coding issues. TONS of bugs, no user friendly interface for REMOVEDrenewals hence this ongoing ticket they can't handle. This has been going on since 05-11-26. Almost a month.3. Ongoing Issues with Notebook for almost 2 years I think, maybe 3.4. I have spent over 1 1/2 years emailing them about all of their bugs to multiple departments FOR FREE!5. They don't understand English (usually only Zoho REMOVEDare good, & now the manager I was dealing with there is gone.). They can't provide simple step by step instructions not once, but over & over again. 6. They call me at the wrong time I told them to call me every time, & often wake me up.7. I've asked for a manager at least 5 times now & I've been ignored.8. Renewal date wasn't in the renewal email. Who sends out an automated email without a due date???9. Terrible GUI/US both with Notebook and sometimes with Cliq. Again, I commend REMOVED. At least they try.10. They have banned me AS A CUSTOMER in their REMOVEDgroup on reddit for my post about their customer service. WOW 11. They blocked me AS A CUSTOMER from signing up for their list software because they spy on your REMOVEDTHE REMOVEDwhich I speak about in detail on one of my sites. People sign up to my list to hear the Truth & get emergency information, but Zoho doesn't want people to find out what's really going on in the world or to be prepared. Hmm, now why is that that zoho is censoring?.12. They have no top management or executive team to handle ongoing complaints.Anyway, the rest is in the detailed PDF.I hope they do the right thing.

  Business Response

  Date: 07/14/2026

  Hello,
  Please find attached, PDF that provides a detailed timeline of our interactions with the customer, including the actions taken, updates shared, and the assistance provided throughout the engagement.
  Zoho have always maintained regular contact and made diligent effort to address all concerns, provide timely updates, and support throughout the process.
  If you have any additional questions or need further clarification, please feel free to email me directly at REMOVEDand I'll be more than happy to assist you.
  Best Regards,  
  REMOVED
  Zoho Customer Relations 

  Customer Answer

  Date: 07/14/2026

  Complaint: 24917345
  
  I am rejecting this response because while Zoho addressed some of what I said, they then proceeded to blame me, the customer, for a lot of the other issues. They claimed they fixed things with Zoho Notebook and gave me special treatment. By the way, this was way back in early 2025. 

  All they did was listen to my TONS of bug & UX complaints & fixed some of them (certainly not all) & somehow that means (according to them) that they gave me special software they never gave any of their other customers which I find very hard to believe. 
  
  Never once did they say they would solve the numerous bugs with Notebook and they literally deflected several things I said to blame me the customer instead of taking responsibility for their coding & UX issues with NB. 
  
  They also didn't address the fact that most of their staff doesn't understand English &, in my opinion can't think logically even though they are supposed to be techies.
  
  They also spy on all of their customers emails that go out using REMOVEDcampaigns & they think that's ok to spy on people & what they say to their own subscribers.
  
  They say that because everyone else does it, it's normal in the industry. I can tell you 100% that I've used list software for years, & they NEVER EVER spied on my emails. 
  
  If a customer gets several complaints, then yes, I would say that would be the only time to see what they are sending out, but that's not what they said.
  
  And so the fact that the government spies on all of us, I guess Zoho also thinks it's ok for them to also spy on us. Again, these are subs who signed up to our lists. These are not random people who are being spammed.
  
  And they didn't address how they censor complaints on the Zoho group on Reddit. They said that has nothing to do with them. I guess it must be a different Zoho. There must be 2 zohos with the same company name & products. 
  
  Please see my detailed attacked PDF that took me at least 3-4 hours to write up & edit once again proving how much time I waste with Zoho & they get paid to deal with me, I don't get a dime for helping them with their bugs, UX, now this complaint, etc.
  
  If you can't read the REMOVEDthey actually blamed me for missing a couple of meetings because I was sick or lost my internet. Can you believe that? WOW Talk about how they treat a customer when the customer has legitimate complaints, they attack the customer because they can't make it to a meeting once or twice. And by the way, they've missed meetings with me & I never even put that in my complaint. 
  
  Regards,
  
  REMOVEDNa

  Business Response

  Date: 07/16/2026

  Hello REMOVED,
  
  We have sent you an email to arrange a discussion and work towards a feasible resolution. This conversation will also include your Account Manager - REMOVED, and REMOVED- Lead from the Notebook team, so that we can collectively address your concerns.

  We'd appreciate it if you could reply to the email with your availability and time zone so that we can schedule a call and work towards resolving this as soon as possible.

  We look forward to hearing from you.
  
  Best regards,  
  REMOVED
  Zoho Customer Relations 

  
  

  Customer Answer

  Date: 07/16/2026

  Complaint: 24917345
  
  I am rejecting this response because: 

  That's fine, but no one has written to me yet. 

  
  Regards,
  
  REMOVEDNa

• Initial Complaint

  Date:04/27/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zoho is refusing to stop sending me invites to payments for their clients. I have found these invites have been bypassing firewalls and accessing my devices through the calendar app. On 4/20/2026 I requested them to stop emailing me as they have the ability to limit who they contact. REMOVEDR Replied thanking me for bringing it to their attention. I am still being contacted more than 3 times a day, sometimes 15.

  Business Response

  Date: 06/11/2026

  Hello REMOVED,
  
  We understand that you are concerned about the emails you received. We want to assure you that we are a legitimate business email service provider, among other services, and we do not tolerate the abuse of our platform. As a result, we have taken immediate action on the accounts you reported. Additionally, we continuously monitor for patterns of fraudulent signups and proactively deactivate them.
  
  While we take these measures seriously, we also rely on information from users like you to help identify potential spammers or abusers of our services. It is important to note that you, as an end user, have not subscribed to our services, but we value your input and have acted on the information you provided.
  
  Please be aware that malicious actors may use multiple sources or create new accounts to continue their activities, which is beyond our control. However, if you report these issues to our Abuse Team at REMOVEDwe will take stringent action against them. Alternatively, we can block all emails that come from Zoho. Please be warned that this will include valid emails from your contact or someone using our services as well. 
  
  We appreciate your concerns and encourage you to consider closing this case. Please continue to report any further issues to our Abuse Team.
  
  Thank you for your understanding.
  
  Best regards,
  REMOVED
  Customer Relations Evangelist

• Initial Complaint

  Date:04/25/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone sent me this Zoho Assistant remote desktop software as a phishing email and the company refuses to help me figure out how to delete it from my laptop. They created this irresponsible and horrible software and then they allow people to just prey upon others and ruin their lives.

• Initial Complaint

  Date:03/12/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are making it ridiculously difficult to cancel my subscription.

  Business Response

  Date: 03/17/2026

  Hello REMOVED!
  
  Im sorry you felt let down by the cancellation process, and I want to clarify what happened so theres no confusion going forward.
  
  Your initial cancellation request reached us from an email address that was not the super admin of the subscription. For security reasons, cancellations for any Zoho subscription must be authorized by the super admin. Since you informed us that the super admin account was no longer accessible, we proceeded with the cancellation on our end after verification.
  
  Your subscription was cancelled on March 13th, and we sent you an email confirming the following:
  
  As requested, we have scheduled an auto-cancellation for your Zoho Workplace subscription. This will take effect at the end of your next renewal date, December 14, 2026. Your account will automatically downgrade to the free plan at that time. No further charges will be made once the cancellation is complete.
  
  For your reference, the full details are in Ticket #REMOVED. If you need any additional clarification, please feel free to email me directly at REMOVEDand Ill be glad to assist.
  
  Regards
  REMOVED
  Customer Relations Evangelist

  Customer Answer

  Date: 03/17/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Regards,
  
  REMOVED