Reviews

This profile includes reviews for Zoho's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Zoho

  6800 Burleson Rd Ste 200 Bldg 310 Austin, TX 78744-2326

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  Zoho

  4141 Hacienda Dr Pleasanton, CA 94588-8566

Review Details

• Review fromCory C

  Date: 02/05/2026

  1 star
  This service will charge you. Then turn around, not give you any help or information to start the process. You gotta go at it all alone. Turn around, they start charging you more just to Access your emails. I spent 6 hours on the phone with chat GP. T just to get me where I needed to be, and then for them to try to charge me extra just to collect emails. And when I tried to unsubscribe , I had to go through so many hoops, and I still cannot delete my information off that site. It also says it is free , but then It will still charge you!

• Review fromRajesh K

  Date: 06/15/2025

  1 star
  Tried to cancel my account several times. They keep on charging me. I have called them, talked to them, and sent them emails. Despite that, they charged me again today.

• Review fromJulie B

  Date: 06/07/2024

  1 star
  I never used my account because both the website builder and email were terrible. There's no way to cancel online, so I sent a cancellation request via email. No response. I sent a second cancellation email that received a response, but they still didn't cancel my account like I asked. Now I'm about to get charged again. Hopefully my proof of cancellation will be enough to get PayPal to reverse the charges. Horrible corrupt company. Avoid them like the plague.

• Review fromRachel P

  Date: 03/06/2024

  1 star
  Was promised a pro-rated refund after I closed my account. Well, I closed my account but they refused to give me a refund anyways! Really disappointed with their customer service after being a loyal customer with them.

• Review fromJohn W

  Date: 02/02/2024

  1 star
  Do Not Use this Co. Ive used Soho for a few years now as my small business CRM service. I was on an auto renew program. I canceled the service prior to this years renewal. In addition, the credit card that was on file with ZOHO expired. I received a email from ZOHO that my card had expired and they were unable to renew service. I did not provide my new card expiration date or the security code. Without authorization, ZOHO somehow charged my expired credit card. They somehow got around the old credit card expiration date and still managed to charge my card. I contacted Zoho via email to request the refund. They sent an email back thanking me for renewing and attached the same invoice without any refund.

• Review fromGary R

  Date: 11/30/2023

  1 star
  We reached out to Zoho for support with our services and they kept promising to provide support/training and they did not follow through. We escalated our concerns and there was supposed to be a senior executive contact us to address those concerns. That person did not show.We were supposed to have a training session, however Zoho provided a link that required a password, and no password so there was no training. Then Zoho blamed us and cancelled the training.I would not recommend Zoho as a CRM as there is no support provided, however they take your money right away.

• Review fromMichael W

  Date: 10/15/2023

  1 star
  We have been with Zoho for 3-4 years and invested about $30K for it all to be wasted for the most part since we will need to leave soon as we do not believe in working with these types of companies.Very misleading and untrustworthy company. We used them for some time and then started to build out and customize and then they offered the phone service, and we thought it would be heaven, it was hREMOVEDthey barely understood the service to support it and provide honest feedback vs made-up answers and timelines for solutions.Also, Zoho is based on INDIA, also known as the largest phone scammer per nation, and the worst part is, that ZOHO VOICE has this mentality, they lie to get you signed up because they know once they have your business phone number they have leverage.So I just got the REMOVEDInvolved, and I hope they will support us because ZOHO is in INDIA, and they are stealing AMERICAN DOLLARS.At this time I was told I could get a refund, then they asked me to just keep working with them to resolve all issues and I needed to put in credits, I explained I was just trying the system, and they started to use you must upload and I asked but what if it does not work out," Dont worry about it, we will give you a refund" and this was after our 30 days so we thought we were safe, now they are lying again.also, we used the service for about 3 months, we have about REMOVEDcall recordings and there is no way to get these without clicking REMOVED+ times and waiting for each one to download.