Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,513 total complaints in the last 3 years.
- 5,093 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was due to receive 2 packages delivered via FedEX on September 20, 2023 for a repair that is scheduled for September 22, 2023. On September 20, 2023 I received not 1 package, the delivery was changed to September 21, 2023. I received a text message that 1 of the packages was delivered, the second text was we weren't able to deliver today 9/22. We'll reattempt delivery on next business day. The reason given was customer not available or business closed. First of all I have cameras on my property, I have reviewed my footage and I only have footage of the 1st delivery guy and not the 2nd delivery guy, which is very strange and makes me wonder. 2nd of all this package doesn't require a signature which is also strange. FedEX drivers are the worst with no telling the truth. I contacted their customer service department and was advised a complaint will be filed. I don't believe FedEX does anything about these ongoing issues because this has happened to me before where my kids furniture was delivered by FedEX to a neighbors house. This furniture was very heavy so I could not move it my self I had to flag down another FedEX driver the next day to place my items at my door. Something needs to be done, this is unacceptable and is not fair to the consumers. I have a repairman coming to my home on September 22, 2023 between the hours of 1pm and 5pm and I don't have the required parts as of yet. This causes a huge inconvenience if this part is not delivered before my appointment time. Please assist me with the delivery of my needed package.
Business Response
Date: 09/22/2023
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with shipments that have been delivered to your property. This will be addressed internally with the drivers serving your area.Our records indicate your package was delivered at 1:54 p.m. on September 22, 2023.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 09/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************, ** 30331Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Federal Express delivered a LARGE package to me today (9/21/23) at about 12:30 p.m. My apartment number (****) was clearly marked on the package, and the apartment number is clearly marked on my door. I got a notification on my phone that the package was delivered, and I heard the driver deliver it. When I opened my door, I saw that the package was pressed up against the door of the guy who lives across the hall from me. He is disabled and uses a ****** to get around, and would not have been able to get out of his apartment. This was a cruel, and DANGEROUS thing to do.Business Response
Date: 09/26/2023
Dear **************:
This is in response to your recent inquiry addressed to the Better Business Bureau.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 09/26/2023
Complaint: 20637674
I am rejecting this response because: it was obvious that the driver was told to set MY package in front of the door across the hall from me. The man who lives there uses a ****** to get around, and he probably wouldn't have been able to leave his apartment with MY package sitting there. I want to know who told your driver to place MY package in front of his door.
Sincerely,
*********************Business Response
Date: 09/29/2023
Dear **************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction and the unprofessional with the service you received regarding the shipment tracking number ************. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 09/29/2023
Complaint: 20637674
I am rejecting this response because: the FedEx driver left my package in front of my neighbor's door. It's obvious that someone told him to do that. I want to know who told him to do that.
Sincerely,
*********************Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The nature of the dispute: the order / the parcel was never delivered to me, but FedEx denied my claim.For more information, please see the attached documents.Tracking number: ************ Case Number: C-********* The amount: CAD 800 The item was shipped under warranty and because the current became broken.Business Response
Date: 09/25/2023
Hello, as per FedEx terms and conditions the Claimant ***** does not have claiming rights to the package. As advised, ************************ needs to reach out to the shipper for any Claim issue on the package. He needs to get claiming rights to the package. As it stands now, he does not have claiming rights to the package therefore his Claim is denied.Customer Answer
Date: 09/28/2023
Complaint: 20634445
I am rejecting this response because:FedEx's letter dated September 14, 2023, stated that :
"After carefully reviewing your claim, we are unable to approve your claim based on the information provided. FedEx tracking information indicates the package was delivered to the correct address.
FedEx Cargo Claims."Please see two attached letter sent by FedEx to me.
The FedEx poor customer service, poor care of the customer's parcel, unacceptable delivery, and their denial have made tremendous problems to me as the sender claims that they have sent and I received the parcel according to the FALSE claim issued by FedEx.
Initial Complaint
Date:09/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My FedEx packages keep getting delivered to my old address even though the delivery instructions list my new address. For some reason the FedEx system keeps retagging deliveries after shipment to an old address I havent lived at for over a decade.Business Response
Date: 09/27/2023
Dear Mr. *********,
This is in response to your inquiry addressed to the Better Business Bureau.
Your concerns that the shipments were rerouted to a previous address have been brought to the attention of management responsible for our FedEx Ground operations in your area. Research was completed and operations adjusted to route shipments to your current address. To further help the situation, a direct phone number has been made available to you to assist with your future shipments.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered.Respectfully,
FedEx
Customer Answer
Date: 09/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*******************************7 *************, ** 08820Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered clothes from ***** and FedEx lost my package. They wont let me log into my account to disput it and wont even put a real person on the phone everything is automatedBusiness Response
Date: 09/25/2023
Dear *************:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:09/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have FedEx deliver to my address,*********************************************************************. Problem is that REPEATEDLY FedEx (not ********* or Amazon) deliver to the wrong place. Have reported this multiple times and some packages have been stolen in the past. Today I (at 70 years old) had to run down the person who I saw carrying away the package. Have never had stolen when delivered to proper place, which is at my mailbox that has signs posted to deliver there and also have sign saying NO deliveries where package was left.Business Response
Date: 09/27/2023
Dear ************,
Your report to the Better Business Bureau regarding tracking number 783975588651 was received for review.
We are concerned to learn of your dissatisfaction where shipments were being released in an undesired or inappropriate location at your property. The appropriate level of management has been notified of the situation for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 09/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
************************************************************, ** 37341Initial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since June 2023 Amazon is directing their merchandise return to my home. I am not an Amazon seller, I only have a customer account .Amazon is using my home address fraudulently to dump their garbage in ****** FEDEX drivers should also read the sign on my door that says packages from the US sent to AncaNitu are fraudulent and are refused instead of dumping packages without authorization at my home I went public with this issue ****************************************************************************** More references: **************************,file 23-23869 if you need confirmation Fedex is currently dumping fraudulent packages at my home without my permission and is sending me bills for brokerage and customs for shipments I never ordered I am currently disputing bill ********* for the reasons described above I'm not sure how many bills are issued in my name or will be issued in my name by Fedex, but no bill issued since June 8 2023 is a valid bill Fedex has been non responsive in the matter of bill adjustmentCustomer Answer
Date: 09/22/2023
I don't have an account number with **********************
I do not have a tracking number as this invoice doesn't pertain to any valid order for me, and I have no information on the packages aside the invoices Fedex keeps sending me
Amazon.com is fraudulently using my home address to dump unwanted merchandise at my home without my prior knowledge and consent. Amazon has received numerous complaints from my part but refuses to do anything about it
More information : ******************************************************************************
******************* RCMP police file number 23-19386, Fedex can call them
Absolutely all invoices issued to my nameby Fedex starting with June8 2023 are pertaining to fraudulent shipments and I demand they be cancelled
I never hired Fedex to ship this garbage to my home, Fedex may well charge the shipper(s) who hired them to do so
Business Response
Date: 10/11/2023
FedEx is working with the customer and Amazon to figure out why this has happened. No response from Amazon to date and customer advised.Customer Answer
Date: 10/11/2023
Complaint: 20636220
I am rejecting this response because: no resolution provided by FedEx regarding outstanding invoices for fraudulent packages they issued in my nameI got a call today from a person at FedEx, did not provide a name or direct contact information said she would email, didn't receive any email
Every time i receive an invoice i have to deal with poorly trained customer service people which results in multiple calls taking up lot of my time untili finally get someone who is willing to do their job on the phone
Fedex is welcome to work with Amazon if they think they can get a result
I was unable to, and the **** got nowhere with them as well and neither did the ******** media
I demand all invoices FedEx has issued in my name to be cancelled. I have no valid shipments coming out of *** in g namethis year or ever
They can charge them back to the person or persons who hired them to ship these packages.
Sincerely,
*****************Customer Answer
Date: 10/11/2023
In addition to my communication this morning I have received another call which seems to have originated in a different department within Fedex
"****" was asking me to email the Fedex fraud department
which is in contradiction to the phone call received earlier today
I have asked her to email me so I have some sort of confirmation this second call is originating at Fedex ,given the information received earlier today
She hung up on me
Not sure if this is your usual standard of conducting business
*****************
Business Response
Date: 11/04/2023
Issue was resolved with customer
Advised that any further invoices to send directly to me
All the invoices that the customer provided to us have been credited and as per Legal, this technically is not a FedEx issue as we do not control the Amazon returns. However, if the customer receives more shipments or invoices, I have requested that she contact me directly. As you know duty and Tax invoices are generated automatically based on the recipient information and usually on a Station account. I have no way to stop the invoices or packages being sent to her.
Customer Answer
Date: 11/20/2023
I have received yet another bill f4om Fedex, after being assured they have all been adjusted
Reminder to pay bill ***********
Looks that Fedex was not entirely honest
Can the complaint be reopened please
Thank you
Customer Answer
Date: 11/20/2023
Date Sent: 11/20/2023 4:29:00 PMI have received yet another bill f4om Fedex, after being assured they have all been adjusted
Reminder to pay bill ***********
Looks that Fedex was not entirely honest
Can the complaint be reopened please
Thank you
Business Response
Date: 11/22/2023
Customer received reminder letter - invoice already credited and customer re-advisedBusiness Response
Date: 11/22/2023
Customer received reminder letter - invoice already credited and customer re-advisedInitial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My packages continue to be delivered to my garage despite countless requests to have them delivered to my front door. I have updated delivery manager and called customer service numerous times. I filed a BBB complaint (#********) in July and was assured that this would no longer be an issue. A package was delivered to my garage again today. I called customer service and was told the package was marked as delivered to my front door. It was not and the attached picture of the delivery shows the garage door. The amount of time and effort I've put into this issue is absurd. Something needs to be done once and for all to correct this issue.Business Response
Date: 09/29/2023
Dear : Mrs. ********************************* style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 16.25px;">
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment ************ traveling to your address of *****************************************************************
Per our conversation today I advised you that local management has addressed this issue. Delivery instructions are in the system.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExInitial Complaint
Date:09/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx collected $32.20 on a returned merchandise package. This is a return item that originally left from ******, I should not have to pay any fees.Business Response
Date: 10/10/2023
Dear *********************************,
Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************ ext ******, and refer to your tracking number when calling.
We appreciate your patience while we work to resolve this.
FedEx****************
Customer Answer
Date: 10/10/2023
Complaint: 20635153
I am rejecting this response because:An agent contact me informing that a refund would apply. Until now I have not received my refund.
Please confirm when I will receive a refund?
Sincerely,
*********************************Business Response
Date: 10/20/2023
Dear *********************************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit of $32.20 was processed on 10/20/23 to the billed account number ******************************** tracking number 399233837055 .
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 10/24/2023
Complaint: 20635153
I am rejecting this response because:I did not receive a credit of $32.20 that was charged on my Master Card **************** that was charged on June 8, 2023.
Please provide credit.
Sincerely,
*********************************Customer Answer
Date: 10/24/2023
Date Sent: 10/24/2023 9:33:47 AM
Complaint: 20635153
I am rejecting this response because:I did not receive a credit of $32.20 that was charged on my Master Card **************** that was charged on June 8, 2023.
Please provide credit.
Sincerely,
*********************************Business Response
Date: 10/25/2023
Dear *********************************,
This is in response to your rejection addressed to the Better Business Bureau.
Please be advised that we processed the credit on October 20, 2023, and the refund will reflect on your credit card within **** business days, from that date. The credit should be applied no later than November 3, 2023.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
Initial Complaint
Date:09/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They won't deliver my packages to my 3rd floor condo door. No matter the weight or size of my packages. I can not lift and have back issues. I order from chewy and purchase litter and they won't deliver them to my door and they know I live on a 3rd floor condo building. They also do it to my neighbors as well. They sit them down stairs at the front of the building . I've had my packages stolen and or never received them. With them leaving them down in front of our building. Had happened many times. I've had one fed ex driver tell me to carry them myself and drove off.Customer Answer
Date: 09/21/2023
This package before This wasn't delivered to my door and apparently was stolen. This second one we got and it was down by the feont stairs where the other package was stolen. Fed ex delivery people need to do their jobs and deliver to all doors no matter what floor. This has happened multiple times with the fed ex delivery people.Business Response
Date: 09/22/2023
Dear ***********************
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered on September 20, 2023 at 9:31 a.m.. The local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future. If the shipment has not been located, please contact the shipper for a refund/replacement.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExBusiness Response
Date: 09/25/2023
Date Sent: 9/22/2023 5:20:42 PM
Dear ***********************
Your report to the Better Business Bureau regarding tracking number ************ was received.
After further research, our records indicate your package was delivered on September 20, 2023 at 9:31 a.m.. The local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future. If the shipment has not been located, please contact the shipper for a refund/replacement.
On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 09/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************************************************************, ** 08075
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