Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two packages just sitting at the FedEx location in *******, theyve been sitting there for two days and they have not moved. One is supposed to be delivered on 921. The other one is supposed to be delivered on 926 the one that was supposed to be delivered on 921 has no delivery date and site and the one thats supposed to be delivered on 926 now says it will be delivered on October 2. Again these packages are just sitting and ******* an hour from my house, I could pick them up myself, I tried to call twice the FedEx customer care line the first time they gave me a spam ******** phone number to call and the second time they hung up on me. Is this the type of customer service that fed ex is known for? Or should I say no customer service? I even asked if I could pick them up myself but they didnt know the address of where they were located and apparently it was too difficult to look it up. Its too difficult to just throw them on the truck so that theyre not collecting dust. I can even load it for you. I will not nor can I ever recommend fed ex to anyone for their EXTREMELY slow service and even worse customer service. Do yall steal customers packages? Is that what yall are doing? Stealing our packages?

  

  Business Response

  Date: 10/02/2023

  Dear *************************, 
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number **********************.  FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments.  This is a cost-effective service and is not a time-definite delivery service.  Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.  Our records indicate that tracking number ********************** was delivered on September 29, 2023, at 1:08 p.m. by the ************* Postal Service.  Please continue to reach out to your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered.
  
  Respectfully, 
  
  FedEx
  
  

• Initial Complaint

  Date:09/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a refurbished computer on **** with a one year warranty. FedEx refused to deliver to my Post Ofc., said that street wasn't correct but it could have been that they weren't open this morning. When I contacted my Post Office, they said that they hadn't had a FedEx delivery today and they are still open. The PO clerk stated that their drop off time was 5:30pm, pretty sure.It was 3:30 when I found the info on **** that they couldn't deliver the package from West Chesterfield, **. Although I called the *****# several times for complaints/other, I wasn't able to speak to a customer service rep.Now I have to pick up my package at ****** supermarket instead of my Post Ofc because it's a FedEx drop off.The phone number online for the Chesterfield office had been disconnected or was no longer in service. **************.At least someone answered the phone at my Post Ofc. which is open 12:30-4:30pm M-F and mornings on Saturday.

  

  Business Response

  Date: 09/28/2023

  Dear *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.

  ************* reflects that tracking number 783891615869 was picked up at 7:03 p.m. on September 22, 2023.  
  
  We understand your concerns regarding the difficulties you encountered while calling our toll-free number.  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop from **** which was delivered on 9/13 at 11:12 am, according to my tracking number. I walked out my door before 11:30 am and there was no package there. The picture taken by the FedEx driver was not of my front door. I checked my landlord's house, which is right in front of my apartment, and there was nothing there, but the porch was the one shown in the picture. My landlord and I have the same street number, but mine ends in "Rear." I called my landlord, but she didn't answer. Thinking she had picked it up, I ran to run an errand and when I returned home, I knocked on her door to ask for the package. She said she didn't see anything and that no one had rang her doorbell or knocked on her door, like they usually do, when they deliver a package. She even let me in her house so I could see there was no package in there. She is an elderly lady with mobility issues. I dont see her stealing a laptop from me. I tried to submit a claim with FedEx, but when I went online, it said to contact the seller first. I contacted **** and they asked me to file a police report. I sent them the report and their response was that the package was delivered to the correct address, so they couldn't reimburse me or send a replacement. I then contacted FedEx to see if they could help and received the same response from them. My dispute is that they delivered to the wrong door, so they should be held accountable. The *** I spoke to asked me that how is the driver supposed to know the difference between both houses. Mine ends in "rear," and it's not the same house. The driver should know the difference. I've had packages delivered to my door without issues before. The house it was delivered to is on a very busy street with high foot traffic. Anyone could have picked the package up, especially because it had the **** logo clearly visible on it. As of right now, neither **** or FedEx have taken responsibility and have denied my claim.

  

  Business Response

  Date: 09/29/2023

  Dear *****************************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 11:12 a.m. on September 13, 2023.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx 

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is worthless. They demand a signature with a 12 hour delivery window as if no one has a job. Then I redirect to ********** which is an hour away because I have to work on the Friday theyre delivering. And they cant be bothered to be on time so now its Monday, and I can sign for it so I ask them to deliver to me after all. Now they cant and I cant get to ********* next week as my husband is having surgery. What kind of joke company is this? And your customer service is worthless. Oh well. Thats their response. We can return the item. No, youre not going to return my item. Either pay for the thousands of dollars you are stealing or fix your company.

  Customer Answer

  Date: 09/25/2023

  Resolved - they explained why and part of this was my fault so I take responsibility for that.

  

  Business Response

  Date: 09/27/2023

  Dear **************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  This will be addressed internally with the drivers serving your location.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. This was my fault.

  
  Sincerely,
  
  *******************

  , ** 01106

  
  

• Initial Complaint

  Date:09/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get packages delivered to my apartment building. And then when I call FedEx they can't seem to help me find my packages. I have had packages re-shipped out for the second time and they still are getting delivered to the wrong building. FedEx acts like they do not care whether I get my packages or not and I am always to contact the shipper. They do not want to help me resolve this issue because I feel like they don't care. He's packages are clothing items worth a lot of money. Pretty soon the shipper is not going to resend these items again. FedEx needs to be on their delivery drivers a little better and when a package is missing that driver should go back out and look for the package that same day. But that does not happen. I am expected to travel across my city to find my package. This still has not been resolved and something needs to be done.

  Customer Answer

  Date: 09/24/2023

  This is a picture of my front door and back door. They claim these packages have been delivered because the driver took pictures. When you look at the pictures you can tell that the packages were delivered to the wrong buildings. All they have to do is zoom in to see that. 

  This is how I know Fedex doesn't care wether you get your packages. If they did they would be able to say yes they were delivered to the wrong buildings and we need to find them. 

  Now I can't get the companies to send out my items I ordered AGAIN because it is the 2nd and 3rd time it has gone MISSING. 

  Other people in this building have had soooo many issues with FEDEX also. *** and the post office have no problems delivering packages. Just FEDEX. 

  

  Business Response

  Date: 10/13/2023

  Dear *********************, 

  We are concerned to learn of your dissatisfaction where shipments were being released in an undesired or inappropriate location at your apartment complex .

  
  The appropriate level of management has been notified of the situation for an internal review with the drivers responsible for serving your area. Notice has been given regarding delivery instructions for your location.  We certainly regret any inconvenience you have encountered. 

  FedEx may release a package with no signature at a residential address if none of the FedEx Delivery Signature Options are selected. As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at:

  ***********************************************************************;

  FedEx Delivery Manager allows you to update delivery instructions, helps you to keep track of packages,arrange to pick them up at a nearby location, and get delivery notifications when available.  You may also consider requesting signature service on future orders.   

  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 

   

  Respectfully, 

   

  FedEx 
  

  Customer Answer

  Date: 10/17/2023

   
  Complaint: 20641933
  
  I am rejecting this response because now the company is trying to charge my bank account for items I have not received. The total comes to $250.00. I was told they would communicate with the company and obviously they haven't. I have 2 more packages being delivered this week and we will see if I receive them. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/25/2023

  Dear ****************, 

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  
  As a courtesy per our prior discussion, we did post an update call to your merchant for shipments ************ and ************ on your behalf. The shipper may contact you regarding this situation. The financial arrangements for any claims filed, are  with the FedEx account holder in this transaction. The shipper may contact FedEx for any assistance that they require with a claim.
  
  The appropriate level of management has been notified of the situation for an internal review with the drivers responsible for serving your area. Notice has been given regarding delivery instructions for your location for service improvements.  We certainly regret any inconvenience you have encountered. 

   

  Respectfully, 

   

  FedEx

• Initial Complaint

  Date:09/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx driver fails to deliver my frozen food and other packages to my house. I live in gated community and he has access in. He informed me that his kid has to be picked up by a certain time, therefore, he leaves the entire community packages at the community mailbox area. I have unsuccessfully been able to get the driver's name. When trying to file a complaint, I am bounced from 1 person to another until the phone conversations ends with a survey. Driver has delivered rotten frozen food, packages weighing 70 lbs or more in which I have been injured (bruised) by trying to move the packages. I am disabled and cannot get any results from FedEx. The ONLY solution they have given me is to contact the Shipper and have THEM CHANGE CARRIERS!!! That's not my job!! I cringe every time I see FedEx is delivering a package. Their Corporate Office in ******* ** phone number is ************. Good luck with that though!! I'm still waiting on a returned call. It's no wonder they have only a 1 star rating. Just horrible!!!

  

  Business Response

  Date: 09/28/2023

  Dear : *********************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with shipment tracking number 648882097738  that has been delivered to your property on 8-9-2023. This is being addressed internally with the drivers serving your area.
  Also, your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped my PC from the ************************************************* location to ************************************. I used their box and filled the package with bubble wrap, corners, everything under the sun and told them to insure *****. When the box arrived, it was completely destroyed inside and out. I filed a claim with FedEx (case # C-*********) and they told me theyll investigate over 14 days and reach out. No word back from them and my computer and screens are completely broken! I need my items replaced or repaired. I have evidence of the damage and evidence of my PC properly working and with proper packaging. Please help!

  

  Business Response

  Date: 10/06/2023

  Good morning,

  Your claim has been escalated to the ******************** Office for review. I previously asked that you send photos of how this was packed for shipping and never received those photos. Our records show that this was packed by you and that an inspection was refused at the time of drop off. In order to continue with a review of the claim decision, I will need photos of how this was oacked for shipping.

  Thanks,

  **************** | ******************** | FedEx

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20639466
  
  I am rejecting this response because:
  The packaging pictures were provided. The inspection was NOT rejected! The manager was informed of weight and accepted liability. Please review the video recording from the store at the time!
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/09/2023

  Dear ****** Arabadi,

  This is in response to your rejection. FedEx does value your business.

  We have received and processed your claim request on tracking number 783200303638. 

  Unfortunately, upon completing our investigation, we must respectfully maintain our denial decision, until we receive photos showing how the item was packed inside. We did not receive any photos showing the inner packaging.

  Respectfully,

  FedEx

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipment was sent via FedEx ground, tracking #************, on 8/29 and still has not been delivered as of 9/21. FedEx tracking shows that the package was damaged, which is difficult to believe as it was in a padded plastic mail envelope. The FedEx tracking history shows that it went out for delivery but that a delivery was never attempted. No one from FedEx has contacted us or our friend that shipped the package. We would still like the package to be delivered and dont know how to contact FedEx and actually speak to someone that can help us.

  

  Business Response

  Date: 09/27/2023

  Dear *****************:
  
  Our records indicate damage was noted on package tracking number ************, and delivery was not completed.
  
  In accordance with FedEx Ground Tariffs:
  
  Undeliverable shipments
  An undeliverable shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following:
  
  The shipments contents or packaging are damaged to the point that rewrapping is not possible.
  The shipment would likely cause damage or delay to other shipments or property or injury to personnel.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a very heavy package deliveried to me but placed aginst on my garage door. I opened the garage door and it fell on me. I didn't get much hurt but just some pains on my bac. More is for scared and shock. I dont feel this is an approparite and safe delivery so I filed a complaint to Fedex through phone. ******************************* as P&D Operations Coordinator contacted me and asked for more details. His feedback is that he will provide info to the correct department to correct the delivery. Today, Sept 21, the same thing happens again. A heavy delivery is lean against my garage door. the Tracking number is ************. To be safe, the delivery package I believe should be placed on the ground in a stable postion, instead of aginst the garage door which can obviously open at anytime. Since I can tell the delivery guy is the same as last time. Here are many possibilities here I can think of. Some are:1. Can I tell if this guy tries to revenge on me. because I filed the complaint. 2. How can I make sure my personal safe. The delivery guy have address and name. 3. How can I trust Fedex again. I lost all the trust already. I am shocked by the management and discipline for Fedex driver. and also I am more worried about myself. I don't know what to expect from this complaint and maybe I am just wasting my time because this same thing will keep happening. I would need someone who can make the call to contact me directly with some solutions.

  

  Business Response

  Date: 09/28/2023

  Dear ********,  
       
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We are very concerned to learn of your comments describing the drivers serving your area.  The appropriate management teams have been notified of your concerns for an internal review with the drivers responsible for serving your area.  ************* reflects tracking number ************ was received on September 21, 2023 at **** p.m.  As we discussed, this package was received.  As you advised, you are confident that after providing this information to the local management team, moving forward the handling of your packages will be to your expectations in the future.  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package that was supposed to be delivered last Thursday. I was at home all day last Thursday. They said they tried to deliver it. There was no knock at the door the next day I sat out on the front porch, waiting for it to be delivered and he slow down didnt even get out of his car And drove off and said that I didnt answer the door even though I was sitting on the front porch waiting for the package and then the second package from the same order they did the same thing with and are refusing to give me my package and if I drive an hour and a half to go pick it up even though theyre saying that they wont deliver it, because its been tried to be delivered to many times when it was never actually tried to be delivered

  

  Business Response

  Date: 09/27/2023

  Dear *********************************,         
  
  This is in response to your inquiry addressed to the Better Business Bureau in reference to tracking number ************.  
  
  We are very concerned to learn of your dissatisfaction with the handling of your shipment.  As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments for an internal review with the drivers responsible for serving your area.  Our records indicate package tracking number ************ was received on September 26, 2023 at 1:34 p.m.  Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.  
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx
    

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20638300
  
  I am rejecting this response because:

  I have yet to be able to speak to the supervisor of the driver, even though I was promised multiple times over the phone that she/he would give me a call. I have video evidence of the lack of the three attempts, not only this package, but the one before it, that were claimed. I set out in my front yard for nine hours one day to make sure I did not miss the so-called third attempt and he or she literally drove right by and never stopped. I have been given the run around on the phone by everybody I talk to you, including the better bureau representative that you had call me I ended up having to make two 2 hour trips up to ****** to get my package because I was lied to about it being there the first time and then the second time I had to go when I had someone up there who was willing to pick it up for me and they turned them down, even though they had the same address and the same last name and lived in the same household. 
  I have been getting nothing but the runaround from FedEx because you guys cannot do your jobs I have lost $800 because of the Renter that was supposed to stay there for the week because I couldnt have ** because your driver decided to be lazy and just drive past my house versus drop off the ** and then Ive lost more money in traveling back-and-forth to ****** because of FedExs mistakes. And when I brought this up with the representative that you had called me, they pretty much just said sorry, too bad, and I have had no resolution other than the fact that I finally got the second part, even though both boxes were extremely beat up, which I have photos of and damaged
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 10/09/2023

  Dear *********************************,  
  
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We certainly regret any inconvenience you have encountered.  As we discussed, your concerns regarding your experience have been brought to the attention of upper management and will be addressed internally. 
  
  Please continue to notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper. 
  
  On behalf of FedEx, we regret any inconvenience you have encountered.  
  
  Respectfully,
  
  FedEx
  
  

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20638300
  
  I am rejecting this response because:

  The shipper was not in the wrong here, and should not be financially responsible for your mistake as the shipping agent. 
  
  Sincerely,
  
  ***********************************