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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,776 total complaints in the last 3 years.
3,860 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a package shipped to me with electronics valued at $4500. FedEx delivered the package to a completely different street and block despite having delivery instructions describing the color of my house. They made no effort to find the package once this was immediately reported. I had to use the photo of the delivery to **** down the house the package was delivered to and by the time I got there the package was gone. I filed a claim with FedEx and they quickly denied the claim saying the package was delivered to the correct address. This was after I spoke to two customer service reps and provided the incorrect address where the package was delivered and the contact information for the person who lives at the house.
Business Response
Date: 08/22/2023
Good morning ******************,
Your claim has been resolved with the shipper. Please reach out to them regarding that resolution. I cannot provide any information beyond that as I canonly provide information to the shipper since they filed the claim.
Thank you,
**************** | ******************** | FedEx

Customer Answer
Date: 08/23/2023

Complaint: 20499495

I am rejecting this response because: I am the shipper and just got the notification that the claim was settled for $100 for the $4500 in equipment that FedEx delivered to the wrong address. There was nothing I could do to prevent this, yet FedEx refuses to take responsibility for their mistake. FedEx has the purchase orders for the equipment purchased and they have clear evidence that the package was not delivered to the correct address. I offered to provide the contact information for the home that it was delivered to and they refused to accept it, so they do not care to investigate the issue and they do not want to accept financial responsibility for the mistake. $4500 in equipment is a significant loss for us. This is appalling and unacceptable. I must receive the full value of my claim.

Sincerely,

*********************
Business Response
Date: 09/06/2023
Good morning ******************,
Our records show that ******** is the shipper and the party paying for the shipping charges. Please reach out to them regarding the resolution.
Thank you,
**************** | ******************** | FedEx
Initial Complaint
Date:08/21/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Re: Tracking/Shipment #************ and #************ To Whom It May ********* am beyond disgusted with the level of service I received from FEDEX regarding this HIGH PRIORITY shipment. This shipment was originally dropped off in *********** on August 2nd for a guaranteed delivery on Friday August 4th. I paid $875.00 for this to happen since I would be starting a new *** on August 7th and needed the computer, screen, and monitor to be there before my first day of business. Standsted Airport held my package in customs for almost 3 weeks time. The response I kept receiving from ****** at ******** was that they were backlogged. I lost 2 weeks of work due to this incompetence and laziness at **************** Fedex. The ***** office made through on their promise to send it out immediately but I am raising concern and asking for retribution form ******** and will not rest until I receive what is owed to me.Ultimately I emailed ******************* the assistant to the head of customer experience and after a week the laptop was sent back to Miami Beach (which I requested) on August 18th 2023. Best Regards,
Customer Answer
Date: 08/22/2023
#************ and #************
Business Response
Date: 09/14/2023
The Refund has been issued and all matters concerning this case has been resolved.
Initial Complaint
Date:08/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FEDEX DELIVERY MY PACKAGE TO SOMEONE ESLE ADDRESS I PRICE $500.00 FOR THIS ITEM TRACKING NUMBER ************
Business Response
Date: 08/24/2023
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number 782656125406 was delivered at 3:42 p.m. on August 20, 2023. We are concerned to learn of your report that the shipment was not received. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
This issue has been brought to the attention of local management responsible for our FedEx Ground operations and will be addressed internally with the drivers serving your area.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/27/2023

Complaint: 20497940

I am rejecting this response because: i will like my money for my item asap im the shiper

Sincerely,

*************************
Business Response
Date: 08/29/2023
Dear *************************:

This is in response to your inquiry addressed to the Better Business Bureau.

You can initiate a claim for this shipment. For more information, please refer to: *******************************************************************************.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused. We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Special food needed for my pet was not received or delivered on time. This was supposed to be delivered on Saturday, it said delayed, so I called and I apologize I was angry, and I told them that I needed that food Saturday. So he said I've assigned it to be delivered on Monday. I said no that is not acceptable to me, so then he stated they are open and it will be delivered on Sunday. Imagine my dismay when I received and email saying it was back to tomorrow. Now I need to run to Rome **, 35 minutes out of my way to pick up the limited ingredient food. Why didn't fed ex contact me to say that we can drop this off at a local **********
Business Response
Date: 08/30/2023
Dear *************************,
Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.

We appreciate your patience while we work to resolve this.

FedEx
Customer Answer
Date: 08/31/2023

Complaint: 20496823

I am rejecting this response because:

It doesnt address the issue it puts it on hold

Sincerely,

*************************
Business Response
Date: 09/05/2023
Dear *************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 5:25 p.m., on August 21, 2023, to which you have confirmed receipt. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 09/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************
12476 State Route 47
*********, ** 13309
Initial Complaint
Date:08/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is about FedEx delivery/driver!! I order my boys dog food specially made once a month & have it delivered, I ordered it last week ****, for it to come in at the same time they'd be getting low, it was on the FedEx truck to be delivered Fri ****, the driver didn't even attempt to deliver it, so it was on the truck again Sat **** to be delivered, the driver said it was the wrong address on the package & didn't deliver it, AGAIN!!! I was on the phone forever with FedEx, ****, they said it was the correct address & must be a new driver, so it'll be out for delivery again Mon ****.. I said it's FedEx's fault it wasn't delivered the 2 days it was supposed to be delivered, why can't it be delivered Sunday, they said only specific orders are delivered on Sundays, so my dogs have to be without food until Mon due to an incompetent driver??? I can't just go out & buy dog food because they're on a special diet!!! This is the second delivery s**** up...3 weeks ago the driver done the same thing with my other dogs heart medication, thank God I could run up to the vets & grab that, it just costed me an ********** but at least he had it, no thanks to FedEx!!! If a driver doesn't want to do the job, they need to find a different job because they are playing around with lives & putting my babies lives in danger not getting the supplies!! This is very unprofessional & unacceptable, it should have been put in a special delivery for Sun **** since the driver didn't attempt to deliver it Fri & then flat out LIED about the address being incorrect just so he wouldn't have to deliver it!!!
Business Response
Date: 08/21/2023
Dear ***,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 2:52 p.m. on August 21st, 2023. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 08/21/2023

H3337**36**34**313639H:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution & I certainly hope this doesn't happen again, lives depend on these packages!!

Sincerely,

*******************
******************** #**
********, ** 27205
Initial Complaint
Date:08/20/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Numerous times Im expecting important packages and they either never show up and tracking history gets stuck on one day or package gets marked as delivered and signed for (although not me) and package is nowhere to be found. Also, support is not helpful at all and I end up with no package. 2 trackings with same issue, no package or history in sight. Tracking #s: ************ and ************
Business Response
Date: 08/24/2023
Dear *********************************,

This is in response to your inquiry addressed to the Better Business Bureau.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret any inconveniences. After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of the shipment on FedEx tracking number ************. As part of the resolution, the issue was escalated internally for future service improvement processes. The shipper has contacted FedEx regarding a claim according to the FedEx Ground shipping tariff. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
We understand your concerns that delivery information was recorded for shipment number ************ at your address, on the commitment day of August 21, 2023 at 10:54 a.m., although the package was never received by you. Per our discussion this has been brought to the attention of local management responsible for our FedEx Ground operations. Updates have been provided to better address the unsecure release location, and secure access to your apartment building.

As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at
***********************************************************************;
FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, and get delivery notifications when available. You may also consider requesting signature service or redirect to hold on future orders.

Please accept our sincere apologies for any inconvenience you have encountered. We are certainly aware that our customers expect only the best possible service and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:08/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/9/23 the package by the company was sent to *************. It was sent but I have not received any updates. Its now been around 2 weeks and Im still waiting for my package. I fear it was lost or stolen.
Business Response
Date: 08/25/2023
Dear ***********************,

This is in response to your inquiry addressed to the Better Business Bureau.

Thank you for bringing your concerns to our attention. Regrettably we have not been successful in speaking with you about this matter. ************* reflects tracking number ************ was delivered on August 25, 2023 at 1:37 p.m.

If the shipment has not been located at this time, please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:08/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Let me start with my tracking number ************. According to fed ex my package was delivered on Wednesday Aug 16 at 9:47 am. As proof of delivery they uploaded a blurry picture of a package but the problem is that is it not my house. I contacted fed ex or fed ex computers. They said they would open up and investigation and the conclusion was that the package was already delivered and for me to contact the sender. It was fed ex mistake they should be able to resolve the issue themselves.
Business Response
Date: 08/28/2023
Dear *************************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 9:47 a.m. on August 16, 2023. We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:08/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted FedEx several times to tell them my package was delivered to the wrong address and they keep saying they delivered it to the address the shipper gave but I keep telling them the shipper gave the wrong address and is not helping and now FedEx is refusing to help and all they say is we will look into it and get back to me in 24 hours and it has been over 24 hours and I tired of getting the run around on a package over $300
Customer Answer
Date: 08/20/2023
FedEx told me they was going to retrieve the package from the wrong address but I never heard back from them so I assume they didn't even try
Customer Answer
Date: 08/21/2023
Here is FedEx saying they delivered it but not to my address at **************************************************************,** ***** and they want tell me the address it was delivered to and I told them the address and nothing else back from FedEx or ********** horizon hobby and I have over $300 in this package
Customer Answer
Date: 08/21/2023
Here is FedEx saying they delivered it but not to my address at **************************************************************,** ***** and they want tell me the address it was delivered to and I told them the address and nothing else back from FedEx or ********** horizon hobby and I have over $300 in this package
Customer Answer
Date: 08/21/2023
3 days ago FedEx said they would get back to me after 24 hours of research and still haven't heard back from them
Customer Answer
Date: 08/22/2023
I can't believe FedEx just said they have concluded my case and said if I haven't found the package to contact shipper, if I knew the address where it was shipped I would have went and got it myself on the day it got delivered to the wrong address so FedEx didn't do like they said and retrieve my package because they are the only ones who know where they delivered it
Business Response
Date: 08/31/2023
Dear *********************,

We are very concerned to learn of your dissatisfaction with the handling of your package shipped on tracking number ************, due to an address issue.

Local management has contacted you and addressed this issue.

On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 09/01/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*********************
***************************************
********, ** 35570
Initial Complaint
Date:08/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I purchased a bored game (****************) from CareshaPlease.com on 8/10/2023. It was shipped the following day (11th) and set to arrive Monday the 14th. However, it has been lost in ******* ** since. *** tried reaching out to FedEx but have not been able to get to representative. *** tried submitting a complaint through the FedEx website and app, but was unsuccessful. I kept getting a message that I was unable to submit the complaint due to the fact that it was sent as a ********** shipment. Basically Im unable to get any assistance with the product I purchased. Help please. Order info:FedEx tracking ************
Business Response
Date: 08/21/2023
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
handling of the shipment traveling on package tracking number 782376203956.
The local Ground facility has advised that package was damaged during transit
and is undeliverable.
We suggest you contact the shipper to advise so a claim can be opened.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Business Response
Date: 08/22/2023
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate a proof of delivery on August 22, 2023, at 11:58 a.m.,
and we called you, and you confirmed delivery.

Please accept our sincere apologies for any inconvenience you have
encountered. We value the trust our customers place in us, and we
look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

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