Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

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  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a bored game (****************) from CareshaPlease.com on 8/10/2023. It was shipped the following day (11th) and set to arrive Monday the 14th. However, it has been lost in ******* ** since. *** tried reaching out to FedEx but have not been able to get to representative. *** tried submitting a complaint through the FedEx website and app, but was unsuccessful. I kept getting a message that I was unable to submit the complaint due to the fact that it was sent as a ********** shipment. Basically Im unable to get any assistance with the product I purchased. Help please. Order info:FedEx tracking ************

  

  Business Response

  Date: 08/21/2023

  Dear ******************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 782376203956. 

  The local Ground facility has advised that package was damaged during transit

  and is undeliverable.

  We suggest you contact the shipper to advise so a claim can be opened.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  

  Business Response

  Date: 08/22/2023

  Dear ******************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  Our records indicate a proof of delivery on August 22, 2023, at 11:58 a.m.,

  and we called you, and you confirmed delivery.
   
  Please accept our sincere apologies for any inconvenience you have

  encountered. We value the trust our customers place in us, and we

  look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention a recent incident involving the delivery of packages that were incorrectly delivered to an address different from the one provided. I am deeply disappointed by this mistake and would like an immediate assistance in resolving this matter. I have filed numerous claims and have not gotten a call back from anyone. The only correspondence I have received is an email asking me questions regarding the delivery address. I emailed the information and sent a photo of my son's residence and I still have not received a call back or response. The claim I filed had a 48-hour turnaround and now that's expired. I still haven't heard back from Fedex call or email unless I call them, and they give me the same excuse "they are working on it'.On August 15th I filed a claim for two packages delivered to the wrong address. Inquiry Tracking # ************ and Inquiry Tracking # ************ These packages were delivered to a different address entirely, which does not belong to me or anyone I know.My son's personal belongings are in those packages, it's crucial to rectify this situation promptly. I think we have been extremely patient with Fedex. The wait and lack of communication has taken a toll on me and my son.I would like an explanation as to how this error occurred and what measures are being implemented to prevent such incidents from happening in the future. I would appreciate a call regarding the progress of the investigation and steps that are being taken to retrieve my son's packages. Respectfully, ***********************

  Customer Answer

  Date: 08/21/2023

  What steps are being taken to retrieve my son's packages?  Clearly, Fedex dropped them off at the wrong address according to the picture you sent.  Has anyone called the Durham location to speak with a manager?  Has the driver been questioned to where he left the packages.  Why is it so hard to go back to the location he left them and pick them up?  This entire process has been frustrating!  
  
  As for filling out a claim, I want my son's personal items returned!  Money can't replace his personal belongings.  My son has over ****** followers on TikTok he should let all his followers know how horrendous this experience has been.  There seems to be no accountability, and no one seems to care about my son's missing packages!
  
  I would like a more thorough explanation on the investigation before I fill out any claims!
  
  Respectfully,
  
  
  ***********************
  
  

  

  Business Response

  Date: 08/25/2023

  Dear Mr. ***************** is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number ************ and 782398836330.  We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 11, 2023 being charged $1436.00 on Discover charge card for kitchen chairs that were purchased from Caster Chair *********************** #**********, FedEx claims they were delivered but no delivery was received. FedEx replied with a tracking delivery #************ that was allegedly signed by me using ************ Those are not my initials and I did not sign for the delivery. I do not want to pay for chairs that were not delivered to my address. After Discover investigated, the charges were reinstated on my charge card alleging that they have proof of delivery. No signature was obtained, they accepted the FedEx tracking with typed initials. This is not the first time we had trouble with FedEx delivering our packages at neighbors miles away...I have copies of delivery ticket, proof of purchase from ******************** but I don't have the ability to upload the documents on my computer but can have them sent via email by another person if needed.Can you please help me with this matter?

  

  Business Response

  Date: 08/30/2023

   Dear *******************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx

• Initial Complaint

  Date:08/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement phone on Wednesday 8/16/2016 that was guaranteed shipping through FEDEX. I received a tracking number that stated I would receive the phone the following day 8/17/2023 between 9:20AM- 1:20PM, then it changed to delayed, before 5PM, then it changed again to before 8PM. Then at 5:55PM the driver marked as "attempted to delivery" which was absolutely false. Fast forward to day 8/18/2023, tracking information updates and shows out for delivery again delivery timeframe 9:20-1:20PM, gets delayed again, so I can the customer service line and they state it should show up no later than 3PM. That time comes and goes. I called back then they state I should now get it before 8PM. At 7:30M it's marked as "attempted to deliver again" but shows back at the FEDEX facility at 7:42. This is completely ridiculous! I have been purposely home bound for the past 2 days so that I don't miss this package and the delivery drivers keep lying! There is not even a signature required so that even further more shows there was no attempt, plus no note on the door they're supposed to leave. I have been home. Now it shows they'll make another attempt on Monday 8/21/2023 between 9:20-1:20. This is a cell phone, that has been is sitting in over 100 degree weather for the past 2 days and now will sit over the weekend because you delivery drivers have dropped the ball. I am requesting a refund of $139 i paid. Tracking Number: ************

  

  Business Response

  Date: 08/24/2023

  Dear: *********************:
  
  Your report to the Better Business Bureau regarding tracking ************ number was received.
  
  Our records indicate your package was returned to the shipper per their request on tracking number ************ and delivered back to the shipper on 8-24-2023 AT 9:21 AM.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of W Bondi SR shoes from Hoka that was shipped to my apartment in ******. FedEx is the ones who were delivering my package. The address was missing my apartment number however they delivered it to a random door anyways. Since there was no unit number provided they should have left it at the office or not deliver it at all and contact the shipper (me) for the full address. I have contacted them multiple times in hopes of locating where the FedEx driver dropped off my package but they will not help me at all and have not provided kind customer experience including one time where they talked over me and then hung up while I was still talking. These shoes are $200 that I bought for the start of my nursing program, I am not sure where they dropped off my package because the picture of proof of delivery shows a doormat that is not owned by me, my complex is has multiple units so I have no clue where my shoes could be.

  Customer Answer

  Date: 08/19/2023

  FedEx tracking number: 685725293034

  Customer Answer

  Date: 08/19/2023

  FedEx tracking number: 685725293034

  

  Business Response

  Date: 08/28/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We understand your dissatisfaction with the handling of the shipment traveling on package tracking number 685725293034.
  
  Your concerns that delivery information was recorded for the shipment at your old address instead of your new address and or apartment number has been brought to the attention of local management responsible for your your FedEx Ground operations in ******, **.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx for any assistance that they require with a claim.
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
  
  Respectfully,
  FedEx

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20493314
  
  I am rejecting this response because:

  I contacted **** and they said they cannot do anything because the address was invalid since there was no apt number listed. They said I needed to contact FedEx. FedEx is responsible for my lost package because they shouldnt have delievered the package to an apartment complex without knowing the apartment number to deliver it to. They picked a random door and dropped it  

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/01/2023

  good morning ******************,

  Your claim has been escalated to the ******************** Office for review. Our records show that you are the recipinet of this package.  As a result of contractual agreements between FedEx and the shipper, you will need to reach out to the shipper and request a waiver releasing their rights to file the claim to you.  While anyone can file a claim, we either need the release giving you their rights to the claim or the shipper will need to file the claim, because we can only handle a claim with the party that paid the shipping costs. Please reach out to them and return the waiver to us.

  Thank you,

  **************** | ******************** | FedEx

  Customer Answer

  Date: 09/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. What do I do after if they accept or refuse to waiver their right?

  
  Sincerely,
  
  ***********************

  , WA 98902

  
  

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My $135 package was sent to wrong address and I had thebcorrec t address on my account with ****, ********************** screwed up

  

  Business Response

  Date: 08/28/2023

  Dear **********,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the

  handling of the shipment traveling on package tracking number 649782408064.

  A pickup was scheduled to retrieve package from address on August 24, 2023,

  however there was no response, so the driver will make several more attempts.

  The shipper will have to file a claim if we are unable to retrieve the package.

  
  Please accept our sincere apologies for any inconvenience you have encountered.

  We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 09/01/2023

   
  Date Sent: 9/5/2023 11:51:20 AM
  I never received the package, however I will be filing a complaint against **** as they are the reason why I didnt get the package. thanks Fedex

  Customer Answer

  Date: 09/05/2023

  I never received the package, however I will be filing a complaint against **** as they are the reason why I didnt get the package. thanks Fedex

• Initial Complaint

  Date:08/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for dog food through Chewy.com. it was shipped out via FedEx with a delivery date of August 16th, tracking number ************. I received notification from FedEx at 6:37 am on Aug 16 that my order was "out for delivery" and would arrive that day. It never arrived. I called, and after a major hassle getting ahold of a human, I was lied to multiple times. So I called chewy. They could tell via their system that FedEx lost it. When I called FedEx I was GUARANTEED a follow up call, and that the order would arrive the next day. It has not arrived. It is still lost. They are doing absolutely nothing to find it, nor have they provided me with any updates. This has happened to me multiple times with FedEx. They are an unreliable, disgrace of a company that feels no obligation to live up to the contract I formed with them for delivery, nor do they make it right, nor do they follow up like they say they will. All they do is lie and get away with it. I want a follow up from FedEx, I want my delivery to be found and delivered immediately, and I want an apology for the lies and for the amount of my time they have wasted since Aug 16th. They frankly should have a class action lawsuit filed against them for breach of contract, as I'm sure I'm not the only one this has happened to.

  

  Business Response

  Date: 08/24/2023

  Dear *******************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau for tracking number 644838393783.
  
  We regret that your shipment has not been received.  Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment.  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.  The shipper can contact FedEx regarding a claim.
  
  Please accept our sincere apologies for any inconvenience you have encountered.  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
   
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15,2023 my company, *************** received an invoice from FedEx in the amount of $248.34.I knew the invoice was incorrect and the overcharge was almost $150.I called FedEx for a bill adjustment and finally on June 28, 2023, I spoke with a ***** at 10:03 AM.I explained the situation and ***** confirmed that my company was overcharged. He stated that a corrected invoice would be mailed with a total amount due of $102, instead of the $248.34.***** also provided me with a reference number - **** ***** for future potential issues with this overcharge.I never received a corrected invoice but instead received threatening letters from FedEx, the first on June 18, 2023, threatening collection procedures. I then received a second letter on August 6,2023 stating that if I did not pay the $248 in full my FedEx. account privileges would be terminated by August 21, 2023.I then called FedEx again on August 15 and was told that the full invoice of $248 was still due.My FedEx account number is *************** original invoice number is ***********

  

  Business Response

  Date: 08/24/2023

  Dear *********************************:   
  
  This is in response to your inquiry addressed to the Better Business Bureau.   
  
  We apologize for this inconvenience and the charges were credited in the amount of $146.34 for original invoice number ***********.  The balance is $102.00, and a new invoice will be mailed via USPS.  If invoices adjustments are required in the future, please contact Revenue Services at **************. 
  
  On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of these shipments.   
  
  
  Respectfully, 
  
  FedEx  

  Customer Answer

  Date: 08/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution as long as FedEx sends me a corrected revised invoice for $102 instead of the $248 that was incorrectly billed to my company 

  
  Sincerely,
  
  *********************************

  ****************** 1125

  ********, ** 10017

  
  

• Initial Complaint

  Date:08/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx package deliveries never show on time. Packages show out for delivery for days. FedEx drivers leaving packages in the yard away from the home at 10pm. You can not get a human on the phone for any reason. The fact that shipping is so expensive and this happens almost every time fedex is bringing a package. A lot of times the packages never even make it to you. They constantly deliver to wrong addresss. Impossible to get help with FedEx issues.

  

  Business Response

  Date: 08/24/2023

  Dear ****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate that both tracking numbers ******************** and ************ were delivered. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 11th 2023 I ordered a package of triple bunk beds for ****** off of Walmart.com. FedEx is the delivery service it was shipped with. Aug- 16th it was marked delivered with a proof of photo. Not only was there no package in the proof of photo, but it was delivered to a house after my instructions with them stated I lived in an apartment dwelling. That same day, not even five minute later, I called FedEx and informed them it was not delivered to me but to a home I have never seen. They put in a ticket and said theyd get back to me. They did not. I called again that evening to check in. Was given the same answer. No one called back. I called the next morning to receive the same answer. No one called again. Than that afternoon. So Aug, 17th 2023, I still had heard nothing. I called back. A woman assured me she personally took over my ticket and would personally see it was resolved and call me with every update. I never heard back. So that evening Aug 17th 2023 around 545pm I called FedEx again. To be informed there was no info on someone taking over and that there was a ticket and it was being looked into and Id get a call back with an update. At which that point I gave an attitude and ended up hanging up. It is now august 18th 2:10pm and I have had zero updates on my package unless I called and asked for one. I just want them to either get the package to me, or get me the money I spent on the beds that I wasted.

  

  Business Response

  Date: 08/24/2023

  Dear *************************, 

  Your report to the Better Business Bureau regarding tracking number ************ was received. ? FedEx is concerned that we failed to meet your expectations.
  
  Your concerns regarding your poor customer service experience,while trying to track your shipment to *************, were noted and researched. They have been brought to the attention of appropriate management to be addressed internally. 
  
  After further research, the package was verified delivered correctly. Regrettably the shipper appears to have put two labels on one box,and the alternate label was verified as correct to the delivery location recorded.   Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. Please follow-up with them directly, regarding any remaining available services for your shipping transaction. 
  
  We extend our apologies for any inconvenience you experienced because of this situation. Your business is very important to us, and we hope you will allow us other opportunities to serve you.  

   

  Respectfully, 

   

  FedEx 

   

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20491307
  
  I am rejecting this response because: the issue may have been resolved on their end, however not one time was I updated about any of this unless I contacted them first. When each and every person stated I would hear back within 48 hours. And they decided that wasnt necessary. The customer service guidelines apparently arent made to be followed which caused issues on this end. Regardless of the place of delivery being correct the delivery on my end stated it was in fact delivered in ******* **. when I stated that to the FedEx employee upon their call today, August 24th 2023 (the first time they have contacted me since the ordeal on the 16th) I was told I was incorrect seeing as they dont list addresses. I informed her she was incorrect. She stated that ******* mustve been where I received my information of delivery from. Again I informed her it was their website. Again I was told that wasnt possible. She looked into it and stated finally that o was in fact correct. And that it was considered corrected upon their end. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/28/2023

  Dear *************************, 

  
  Thank you for your reply. Our apologies that we may not have answered to your satisfaction. 
  
  FedEx is concerned that we failed to meet your expectations. The complexities of a double labeled shipment are not necessarily apparent, until in depth research is complete.We sincerely regret any discrepancies caused, as noted in your service interactions or online tracking experience.   
  
  The shipper has been made aware of this issue, so that you may follow-up with them directly,regarding any remaining available services for your shipping transaction. We are certainly aware that our customers expect only the best possible service and will continue in our efforts to ensure future shipments are handled to your satisfaction.

  Respectfully, 

   

  FedEx