Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  10205 Kingston Pike Knoxville, TN 37922

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this same problem with FedEx for 2 years. The problem is with their truck routing software. All my packages are routed to the truck that delivers to ****** Dr. I live on ******* St. The driver cannot find my house number. Duh I dont live on ****** Dr. **** just deliver it to the next house they come to. Not any of the delivers have been made to an address on ****** DR or ******* St. As a result, the packages are lost in the FedEx ****************. Never to be seen again. Thia problem needs to be corrected or legal action will be taken. I have all the evidence of the bad deliveries and correspondence with FedEx to correct the problem. Currently there is an issue with 2 packages. Tracking numbers: ************ and ************.

  

  Business Response

  Date: 08/05/2024

  Dear *************************,

  This is in response to your report to the Better Business Bureau regarding tracking numbers ************ and 777432722320,    

  We are very concerned to learn of your dissatisfaction with the handling of the shipments to your address and this has been brought to the attention of local management responsible for our operations in your area, for an internal review to be conducted.

  On behalf of FedEx, please accept our sincere regrets for this situation.

  Respectfully,

  FedEx

   

   

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to file a complaint against FedEx *******FedEx ****** is responsible for my online order delivery. I received call from them two times confirming the address of mine and saying the carrier could not deliver my address because the address was wrong. I confirmed with them my address is correct. And Ive told them that the carrier always said my address is wrongs even for my past delivery from FedEx. It causes me receiving my parcel late because they cannot deliver and waste my time to communicate with them all the time. The agency ***************** who called me two times to confirm my address said he will inform the situation to his senior staff.5 mins later I received call from FedEx ******, the lady on the phone spoke with me rudely accusing me that my address is wrong. I told them my address is correct, Ive been using this address for 10 years with all my delivery and billing. FedEx is the only company saying my address is wrong so they are actually the one whos wrong. The lady on the phone yelled at me saying Im wrong and they will update my address and hung up on me. I am upset about FedExs attitude and their extremely terrible delivering service. Im extremely angry about that ladya attitude.That lady is terrible and being racist to me because my English is my second language and I cannot speak faster and more fluent than she is. I would like FedEx to investigate in this and give me a solution.

  

  Business Response

  Date: 07/23/2024

  Dear *****,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 9:55 a.m. on July 22nd, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. The appropriate management has been notified of your delivery concerns for an internal review.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/18/24 at 12:43 PM, The fed ex truck pulls up and the driver gets out carrying a package containing 2 solar panels. Instead of walking up my driveway 10 feet away, he chooses to walk up hill on the freshly laid sod that I just paid thousands of dollars to get installed. I ran to the door and opened it and said , "Hey man, that is fresh sod! Can you walk on the driveway?" He just keeps coming up the lawn grinning. I went back inside and shut the door. He then rings my bell because he needs a signature. I again say "that is fresh sod man, it just poured rain. Why are you walking on it?" He says "You should put a sign up." I say "oh. like that one right there you just walked past to get on the lawn?" I immediately called Fedex to file a driver complaint but was unsuccessful because the rep would not allow me to. After my 2 packages that were on the truck today for delivery did not get delivered, I called to file a driver complaint and again was not allowed to do so. Where are my packages? The same driver today delivered a package across the street and walked down the middle of their lawn as well instead of using the drive/walk way. Is this how you train your drivers to act? I have all this on video as well as this driver throwing packages on my porch instead of setting them down. I also have him tossing a $2000 bike out of his van and letting it crash to the ground that i had to send back because it was damaged. I want to speak to this drivers supervisor and I want my packages. Please train you drivers to not walk on lawns if avoidable and especially Newly sodded lawns. This is just common sense.

  Customer Answer

  Date: 07/20/2024

  Having a very hard time trying to file a complaint on this driver. He has now caused my packages not to be delivered. 

  

  Business Response

  Date: 07/25/2024

  Dear *********************,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *********************************************************************************************
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 277046674290.  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 
  
  

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I've been waiting for a package that was supposed to be delivered by the 16th they keep changing the day I'm supposed to get it Wednesday Thursday Friday no now they say Monday I've contacted them I've talked on the phone with them I was guaranteed it would be here by Friday it wasn't I'm just tired of dealing with them I want my package you know sent to me it's something I paid for I should be able to get my package I don't know what their problem is it's not that hard first day said I wasn't available which I was then they said there wasn't a building number on label which there is because I've gotten everything else just fed up something needs to be done with FedEx

  

  Business Response

  Date: 07/24/2024

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 234015928680. 

  Our records are indicating a proof of delivery on July 23, 2024, at 4:35 p.m., in the mailroom.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a notification that our air filter had been delivered via FedEx to our front door. We have cameras and have no footage showing the item was delivered and we also did not receive it. I reached out to FedEx to file a missing package to have a replacement sent and offered to provide that video footage, I was advised by FedEx that the order was sent via **** with smart post and I needed to contact them directly. I asked for the tracking number to provide to smart post and was given FedEx tracking number ************. I then contacted **** Smart post with the number provided by FedEx and the tracking information provided by FedEx the phone number given to me by FedEx was **************. I reached out and was advised that that was not a smart post number, and there was no tracking that could be be provided using it and to contact FedEx again Again reached out to FedEx and was advised that it was a smart post number and I had to contact **** but that FedEx didnt have an actual smart post tracking number to provide them with and I would need to ask them for it. I contacted **** again and was advised that the tracking details actually show the package was handled by FedEx only. Tracking shows the package was never given to the post office, and was only on a FedEx truck for delivery. I again reached out to FedEx to make them aware of this, and was advised that, although the tracking shows the item was never in the hands of anyone aside from FedEx that I would still need to contact ****, I asked to speak to a supervisor regarding the time and aggravation spent, and the customer service received, and was advised that due to FedEx ground being the delivery method, I was not able to make a complaint about the service received, and we need to contact the company that ships, the air filters to have them complain on my behalf.

  

  Business Response

  Date: 07/24/2024

  Dear *********************,

   

  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of the issue regarding a shipment being released in an inappropriate manner.  Your concerns that delivery information was recorded for the shipment with tracking number ************, although the package was not received at your location, have been brought to the attention of local management responsible for our FedEx Ground operations. Management performed an internal investigation and addressed the issue with the drivers serving your area. FedEx has noted the delivery location, and verified the shipment was returned to your correct location. Thank you for all your patience during the resolution process.
  
  On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  

   

  Respectfully, 

   

  FedEx 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22016974
  
  I am rejecting this response because: the filter was brought to me by my neighbor because it wasnt delivered to my home. Also my complaint isnt with the package being delivered to the incorrect location. My issue is the treatment received via phone and lack of being able to make a formal complaint. 
  

  For clarification individuals receiving packages cannot complain if the package is shipped via FedEx ground?
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/26/2024

  Dear *********************, 

   

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction.    
  

  
  We regret any difficulties you encountered while calling our toll-free number  while inquiring about the status of the shipment traveling on package tracking number ************. The service chosen by the shipper was  FedEx Ground ************************** specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Packages may not be scanned everyday and tracer options are limited.

  
  Management performed an internal investigation and addressed the delivery issue with the drivers serving your area. FedEx has noted the neighbors delivery location, and verified the shipment was returned to your correct location. 

  
  We truly regret any difficulties which may have been caused in this instance.  We thank you for bringing this issue to our attention and hope that we will have future opportunities to serve you more favorably.

   

  Respectfully, 

   

  FedEx 
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 7/19/24 is should of delivered tracking number ************ and I said on the tracking u tryed to deliver it but my wife was hole all day and I was home from 12 pm eastern standard time today and no one rang my bell or nothing and there was no door take on my door so my wife called ur call center some where around 1230 1 and we asked for a manager which said they talk to a distribution center manager and my package would be redelivered today seeing they left no door tag or any proof of them actually trying to deliver it today and then at 6:30 7 oclock tonight on that same tracking number. It said it would be delayed until Monday. I dont know after was guaranteed it would be delivered today and then I called around 7 oclock and you guys said nothing and your supervisor told the escalation team treated me like trash so I thought swearing when I should not have I am sorry for that but this is the 17th Package that you say, you delivered to me, but never left the door tag or nothing and either had to redeliver or never delivered at all and until I following delivery day after telling me you were deliver it again If you dont take care of it and make me hole again I am suing you guys and filing charges against you for Mail Fraud charges because saying delivered my package and not the living it is or showing any proof of trying to deliver it with a dog tag or anything in against the law from my lawyer tell me I dont wanna have to file with my lawyer and file charges and I will just keep happening and you dont fix it because Im not playing games because Im not playing games this happened 17 times this happened 17 times to my packages and Im not saying it happened 17 times in a row. It just happened 17 times and Im not playing games no more u will deal with the law if this keeps happening

  Customer Answer

  Date: 07/20/2024

  Here is the tracking number TRACKING ID
  ************

  and I sent u the tracking number with first or original complaint if you read it, you would see that and hear a copy of the original complaint. You can see. I sent the tracking number to the original complaint. 

  I Today 7/19/24 is should of delivered tracking number ************ and I said on the tracking u tryed to deliver it but my wife was hole all day and I was home from 12 pm eastern standard time today and no one rang my bell or nothing and there was no door take on my door so my wife called ur call center some where around 1230 1 and we asked for a manager which said they talk to a distribution center manager and my package would be redelivered today seeing they left no door tag or any proof of them actually trying to deliver it today and then at 6:30 7 oclock tonight on that same tracking number. It said it would be delayed until Monday. I dont know after was guaranteed it would be delivered today and then I called around 7 oclock and you guys said nothing and your supervisor told the escalation team treated me like trash so I thought swearing when I should not have I am sorry for that  but this is the 17th Package that you say, you delivered to me, but never left the door tag or nothing and either had to redeliver or never delivered at all and until I following delivery day after telling me you were deliver it again If you dont take care of it and make me hole again I am suing you guys and filing charges against you for Mail Fraud charges because saying delivered my package and not the living it is or showing any proof of trying to deliver it with a dog tag or anything in against the law from my lawyer tell me I dont wanna have to file with my lawyer and file charges and I will just keep happening and you dont fix it because Im not playing games because Im not playing games this happened 17 times this happened 17 times to my packages and Im not saying it happened 17 times in a row. It just happened 17 times and Im not playing games no more u will deal with the law if this keeps happening
  

  Customer Answer

  Date: 07/20/2024

  Today 7/19/24 is should of delivered tracking number ************ and I said on the tracking u tryed to deliver it but my wife was hole all day and I was home from 12 pm eastern standard time today and no one rang my bell or nothing and there was no door take on my door so my wife called ur call center some where around 1230 1 and we asked for a manager which said they talk to a distribution center manager and my package would be redelivered today seeing they left no door tag or any proof of them actually trying to deliver it today and then at 6:30 7 oclock tonight on that same tracking number. It said it would be delayed until Monday. I dont know after was guaranteed it would be delivered today and then I called around 7 oclock and you guys said nothing and your supervisor told the escalation team treated me like trash so I thought swearing when I should not have I am sorry for that  but this is the 17th Package that you say, you delivered to me, but never left the door tag or nothing and either had to redeliver or never delivered at all and until I following delivery day after telling me you were deliver it again If you dont take care of it and make me hole again I am suing you guys and filing charges against you for Mail Fraud charges because saying delivered my package and not the living it is or showing any proof of trying to deliver it with a dog tag or anything in against the law from my lawyer tell me I dont wanna have to file with my lawyer and file charges and I will just keep happening and you dont fix it because Im not playing games because Im not playing games this happened 17 times this happened 17 times to my packages and Im not saying it happened 17 times in a row. It just happened 17 times and Im not playing games no more u will deal with the law if this keeps happening

  Customer Answer

  Date: 07/20/2024

  So

  

  Business Response

  Date: 08/01/2024

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:
  
  ***********************************************************
  
  On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx
  

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22016766
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* I feel like telling the District manager of my District location To investigate like you did and do nothing dont make me have to get my lawyer Involved

  

  Business Response

  Date: 08/02/2024

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/02/2024

   
  Complaint: 22016766
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* if u care about me as a customer y has this happened 17 time befor then not saying in a row seems lived at apt b26

• Initial Complaint

  Date:07/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped some perishable food items to my sister in ********, which was supposed to be delivered within 3 days. I paid all the required fees to have my package delivered. FedEx did not deliver my package within the standard delivery period. Unfortunately, the perishable items went bad and fedex discarded my package. I am spent a total of $438 to purchase the food items excluding delivery fees. FedEx has refused to compensate me for my loss and I am out $438 and my package destroyed. All efforts to have FedEx compensate me for my loss has become unsuccessful.

  

  Business Response

  Date: 08/05/2024

  Dear *****************************,

  This is in response to your inquiry addressed to the Better Business Bureau.? 

  We are concerned to learn of your dissatisfaction with the handling of your shipment traveling on package tracking number ************.?

  We have received and processed your claim and as a one-time goodwill gesture, we paid a claim for the maximum limit of liability of $100, plus the shipping costs, although the nature of the loss or damage for your package is something that FedEx does not accept liability for. Please see attachment.? 
   
  Unfortunately, upon completing our investigation, we must respectfully maintain our payment amount decision, made by Claims. 
  

  On behalf of FedEx, we regret any inconvenience this situation may have caused.

  Respectfully,

  FedEx

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22016606
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/06/2024

  Dear *****************************,

  This is in response to your rejection.

  Due to our Terms and Conditions/Liabilities not assumed, we maintain our denial decision. 
  

  The nature of the loss or damage is something that FedEx does not accept liability for.?We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.? 
   
  Respectfully,?

  FedEx? 

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a suitcase to ************* and it was supposed to be delivered by July 15th. The las tracking shows that it was out for delivery in ******************* on July 14th. Then the tracking stopped being updated and it was never delivered.Then I set up a case on Fedex to open an investigation, but they just emailed me said the resolution of my case was not as expected. This situation has caused me significant inconvenience and stress. The contents of the suitcase are of great personal and financial value, and its loss is completely unacceptable. I want FedEx to either get my suitcase back as soon as possible or compensate me for all the items in it.

  

  Business Response

  Date: 07/26/2024

  Dear *********************:
  
  Our records for tracking number 276693767172 note that delivery could not be completed and the shipment was sent to our critical package recovery facility.  As you are aware arrangements were made to return the shipment to you under new tracking number 277465005831.  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. 
  
  On behalf of FedEx, we regret any inconvenience to you and all involved parties for any consequences caused by this incident.  We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,

  FedEx

• Initial Complaint

  Date:07/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of my packages, ************, has been in town since July 13. It was supposed to be delivered on July 15 per the appointment time that was set up with FEDEX. The package was not delivered and when I contacted customer support I was told that the driver attempted to deliver but couldn't because they needed an apartment number. I live in a house in a residential neighborhood. The address you have for me is 100% correct. Since then, this same facility in ****************** has received 3 more of my packages, ************ - ************ - ************, and all were supposed to have been delivered on Wednesday July 17, per the website tracking, where my wife stayed home from work to be able to sign for the packages. Packages were not delivered but FEDEX called and my wife set an appointment for today, July 19 between 1100 am and 100 pm for all 4 packages. Now I have learned that the packages were on the FEDEX truck and out for delivery, but returned to ****************** facility for operational issues. My wife once again stayed home from work today to sign for our packages and yet they are not being delivered. I contacted customer support again and was told that they have been having issues with "this" type of tracking where a signature is required. I don't understand what the issue is if an appointment has been made by FEDEX and we are at home to sign. Even if you call to set an appointment for one yet I am receiving four that require a signature, we will be home to sign for all four because we had an appointment for the one already. I have made several phone calls to customer support and it seems like anything customer support does, although they are very helpful, their help has no bearing on helping me receive my packages on time it seems because nothing has changed.

  Customer Answer

  Date: 08/05/2024

  I apologize for not responding but all the tracking numbers were located in my initial complaint that I filed online. Thank you for listening and following up. I kept calling Fed Ex until I was able to speak with someone that would actually help. I finally received my packages a week later. Thank you.

  

  Business Response

  Date: 08/08/2024

  Dear *****************************?
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking numbers ************, ************, ************, and ************ were delivered at 6:29 p.m. on July 19, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
  
  ?
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** had shipped the package ***** Monitor) with tracking # ************ and I had received a missing tag on my door on 6/10 and then it shows package delivered on 6/10 despite missing tag was still there on my door. I have not signed anything to receive the package. My claim was denied despite the package not being delivered to my address. Fedex asked me to contact **** and I contacted ***** they told me that Fedex has proof of delivery but I have not received it.

  Customer Answer

  Date: 07/25/2024

  I have filed a police case with Cobb ************* and report number is 24050361 and can be obtained from this website or by calling cobb county police ************

  **********************************************
  

  

  Business Response

  Date: 07/30/2024

  Dear *******************
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 2:27 p.m. on June 10, 2024.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.
  
  On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22015351
  
  I am rejecting this response because I have provided shipper **** with police report for missing report and they are yet to file the claim. I want this to be resolved ASAP 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 08/02/2024

  I have filed police case for missing package and provided the same info to Fedex and ***** Both  Fedex and **** are not working together to bring the claim to the closure. If the lost package is not found then I should be reimbursed the amount paid for the **** 27" Monitor.

   

  Fedex expects **** to file claim but **** is not willing file claim even after providing the police case. **** had told me that they will file claim after police report is provided. **** is acting like a cheat company to me.

  

  Business Response

  Date: 08/07/2024

  Dear *******************
  
  This is in response to your inquiry addressed to the Better Business Bureau.  
  
  We regret any problems you encountered while inquiring about the status of your shipment tracking number 275647014689.  
  
  Per our telephone conversation, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.  
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22015351
  
  I am rejecting this response because: I have contacted shipper multiple times. They keep saying that Fedex GPS tracking shows that it is delivered and they can't do much. I saw the delivery not and it was not my signature and signature says that it was signed by ************ but my name is *******************. There was nobody there on that day at my home other than me.

  Next shipper ****** asked me to file a police case and I did file the police case, provided the case details. After receiving case details, they are saying Fedex GPS tracking shows delivered and they can't process claim. This needs to be resolved between ******* ****** and Fedex. I may have to file a case to small court if my claim is not processed through this process.
  
  Sincerely,
  
  *******************