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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,588 total complaints in the last 3 years.
5,192 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with a company called Thred Up who used Fedex to deliver my package. I received a message that said "Delivered" and a picture of the package in the building. However, Fedex did not deliver my package to my building. It is a different building, just not mine. I checked all the building lobbies on my block and across the street and the package is not there and the lobbies do not match the picture. I have reached out at least 4 times to Fedex. None of it was helpful. The automated system would just repeat that the package was delivered and then would just hang up. I was finally able to speak to an operator but she just kept repeating that the package was delivered and that they are partnered with a 3rd party for delivery. It's been very frustrating to deal with them. I think at this point the package is stolen. I want to hold Fedex liable for this and they need to refund me $75 that I spent. I have attached a few screenshots - one is proof of my payment of $75, and the other 2 is from Fedex. Please let me know if there are questions. Thank you and I hope this can be resolved in a timely manner.
Business Response
Date: 08/05/2024
Dear *********************,

Your report to the Better Business Bureau regarding tracking number 277030933050 was received. We regret any inconvenience you experienced as a result of this situation.

After exhausting all our search options, we regret that we are unable to locate a package based on the information that you have provided. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to: *************************************************************************************;

Thank you for your patience in this matter and for shipping with FedEx.
FedEx
Initial Complaint
Date:07/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 3, 2024 a seller shipped my item. It was scheduled to be delivered on July 10, 2024. I got an email update saying it would arrive July 7, 2024. Then the package just stopped moving. I called on the original scheduled delivery date and was fed a lie that the package was delayed because of hurricane *****. I looked the city that is currently showing the package in ******, ** and it was not in the path of the hurricane at all. I called again and the rep at least filed a ticket C-********* Ref-*****. I get a response that FedEx has no idea where my package is and that they will not help me anymore. The email said to contact the shipper. I called customer service and a rude white woman hung up in my face. The item that I bought is from a company that is going out of business so the item will never be replaced. This is a completely unacceptable way to do business. How do you lose a package when thats what your whole business is? Why cant the receiver file a claim? FedEx needs to find my package and deliver it.
Business Response
Date: 07/31/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 777203216179.
The package was lost in transit and we are unable to locate based on the description provided.
All Claims are settled with shipper unless shipper authorization is provided. We understand you have been unable to reach shipper, so as a courtesy we attempted to call numerous times,
and left voice messages, however no response. We have requested you email a copy of the invoice to ************************************ for review.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/20/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This FedEx shipping and distribution center has no way to file a complaint, no way to call them, and no way for the manager to face accountability for YEARS of horrible management. They were 3 days late delivering CHEESE in over 90 degree weather (its now spoiled), they claimed that my wedding ring was undeliverable for multiple days when we were home, they constantly leave packages outside in a high-crime ********* neighborhood...All of this would be manageable if the business didnt practice anti-consumer insulation against all complaints! The manager hides behind replaceable front-desk employees and ignores any complaints. There is ZERO accountability and NO way to contact whoever is in charge of the ********* region. HORRIBLE stonewalling anti-consumer practices. Close to a 1 rating on both BBB and Yelp. PLEASE do something. Please do ANYTHING! This has been a nightmare going on for YEARS.
Business Response
Date: 07/31/2024
Dear *********************** ,

This is in response to your inquiry addressed to the Better Business Bureau.

Please accept our regrets that shipment tracking number ************ did not arrive on time and failed to meet your expectations. We understand your concerns regarding the delay in receipt of this perishable package. Our records indicate three subsequent delivery attempts were made, but access to the apartment was limited and delivery release was deemed not safe. After three tries, the delivery was left as instructed on July 19 at 3:02. We regret for any inconvenience through this standard operating process. Appropriate local feedback has been provided concerning doorbell and door-tag notification to better assist in future deliveries.

FedEx values your feedback, and has honored the prior safety restrictions requested for this address. To best support safety and prompt access to your shipments. You may consider registering for FedEx Delivery Manager at ************************************************************************************************************ Manager helps you to keep track of package delivery times and   get delivery notifications when shipment may be available. Newly enhanced delivery features have been added.

On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is important to us, and we appreciate the opportunity to continue efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 07/31/2024

Complaint: 22018310

I am rejecting this response because: Fed Ex drivers in our area have routinely skipped our address while claiming "delivery attempted". The last time a driver made this claim for an important package was for my wedding ring, which I stood on watch for all day to receive, with no sign of a truck. In short, your drivers have been -and still are- lying to you. We have been so disappointed in Fed Ex over the last four years that we recently bought a security camera pointed at the street specifically to capture future time-stamped events where we "were unavailable" while literally waiting at the window. Respectfully, I can only trust your company as far as I can throw one of your trucks.

Unsatisfied,

Mark
Business Response
Date: 08/12/2024
Dear ***********************,

Thank you for your reply. Our apologies that we may not have answered to your satisfaction.

We are very concerned and understand your dissatisfaction with the handling of the shipments traveling to your address in *******************.

Please accept our assurances that local management has addressed this service issue with drivers serving your area. The instructions to ring the bell on arrival to your secured apartment building are part of the escalated corrective process.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully.

FedEx
Business Response
Date: 08/13/2024
Dear ***********************,

Thank you for your reply. Our apologies that we may not have answered to your satisfaction.

We are very concerned and understand your dissatisfaction with the handling of the shipments traveling to your address in ********************

Please accept our assurances that local management has addressed this service issue with drivers serving your area. The instructions to ring the bell on arrival to your secured apartment building are part of the escalated corrective process.

On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Respectfully.

FedEx
Initial Complaint
Date:07/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been waiting for a package that is extremely overdue already. Mind you, this is not the first issue I've had with FedEx; the issues abound with them as testified by many other people. Frankly I don't know how they are allowed to remain in business and haven't been investigated as their practices are blatant fraud.My latest issue with them is the straw that broke the camel's back, and so I'm filing this complaint. The problem I have right now is that my package got to their ************************************** facility OVER TWO WEEKS AGO, and it's still sitting there; at least that's what they claimed to the shipper. You see, the package was supposed to be loaded onto a delivery truck from the Bloomington hub and delivered to me on July 5th, but obviously that never happened. Tracking kept on showing it at the hub but it never showed as out for delivery.I called FedEx on July 10th to see what was going on with my package, and they gave me a case number claiming they were going to investigate. Then this past weekend I got an email back from them basically stating they had no idea where my package was, and to contact the shipper for a resolution lol. So I contacted the shipper, and after a few days on the 16th shipper got back to me saying the issue was taken care of that supposedly there was a shipping exception which was an unreadable label which was replaced by FedEx. So here we are, July 2Oth and I still have no package; it's been 4 days since the issue causing the hold up was "fixed" and I still have no package. I tried to reopen a new case again for the pacakage on the FedEx website this time, and I was issued the SAME case number, the status of which, you guessed it, is CLOSED.They seriously need to get their act together, their business model is just absurd.
Business Response
Date: 08/01/2024
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of your shipment tracking number 743499638156.
After exhausting all our search options, we regret that we are unable to locate your package.
Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment, if they have not already.
Respectfully,
FedEx
Initial Complaint
Date:07/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ongoing problem with Fedex now for 7 months getting any parcels I order from companies to my address. They constantly are sending my parcels to another city. My husband and I, ******* and ***********************, live at **************************************** and Fedex consistently changes our address on the parcels to ******, MA, don't know why they do that. I even had the homeowners son deliver a parcel to me from his parents home at ******************************************************** because it was very large and his parents at in their 80s. This is unacceptable and the constant messages to them is extensive on more than 20 parcels over the last 7 months - You can not get through to Customer Service (automated) and the only way to get in touch with them is through fb. There are two parcels at the moment that have been bouncing back and forth to their office out for delivery for the past 6 days and they still have the destination city at ******, **. Again we live in ****, MA *****. The numbers are as follows ************ and ************. They blame it on their maps system. I want their map system updated or something to reflect that we live in ****, MA *****. And I want my parcels today.
Customer Answer
Date: 07/20/2024
tracking number 277060076842 and 276979603986 and like I said a continual problem with fed ex

Customer Answer
Date: 07/20/2024
tracking ************ and 276979603986
Customer Answer
Date: 07/21/2024
two tracking numbers ************ and 276979603986, I keep sending this to you, but do not get an acknowledgement that you received it. I also want fed ex to put our address **************************************; ***** on their mapping system, so we don't constantly have this problem.
Business Response
Date: 07/26/2024
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipments traveling to your address of:

22 ***** Dr.
****, MA 01904

The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 07/26/2024

Complaint: 22017880

I am rejecting this response because: Fed ex has caused me undue stress over the last 7 months with parcels headed to my home - you constantly change my address or my husband's address to *******************************, when we live at ************************************ We have addressed this issue MULTIPLE TIMES with you and nothing is ever rectified. The son of the 80 year old residents of ********************************************* had to deliver a parcel your inept company delivered to his parents home, to my home, that was very heavy. You have made my shopping experience terrible and have disrupted the 80 year residents in ******, MA many times. If I want to order something from a company I have to email or call them first to see if they use Fed ex to deliver and if they do I cannot order it. Unfortunately sometimes they end up using you and when I see it's a fed ex tracking number, I know I am in trouble, and have to go on ******** to try to get my parcels, because you don't have any live person to talk to your customers when you call the 800 number all you get is tracking info for your parcel and it hangs up on you. To this day, even if my parcel takes over 10 days to get to me, after many "operational delays" the tracking still doesn't say it was delivered to ****, **, it's like ****, ************* doesn't even exist to you. Until you fix your system I am out, this has gone on too long and every time I ******** message with you, you give me the same "we are sorry and/or some excuse" not acceptable.

Sincerely,

***********************
Business Response
Date: 07/31/2024
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are aware that you have experienced repeated delivery issues. Please know we are working to address all operational issues across our network.

Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.

On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any inconvenience caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Initial Complaint
Date:07/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx grossly abused expectations in delivering my package on time. They sent it from ** to ** to now **. It was supposed to be delivered by the 13th and still remains in ** for at least two days. No, the crowdstrike issue was not a factor to deliver the package on time. One or two days late is understood but its going onto a whole week and wrong side of the county. I request full payment of entire product purchase. FedEx makes it difficult, even potentially charging me by making their phone system useless to refuse delivery or communicate to refuse delivery. I will not miss work hours because of a delinquent service just to refuse delivery.
Business Response
Date: 07/22/2024
Dear ***********************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate that tracking number ************ was misrouted. The shipper requested a return and this shipment was returned back to the shipper at 10:34 a.m. on July 22, 2024.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Initial Complaint
Date:07/20/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a package to be delivered on 07/16/24. Due to a delivery exception, my package was not delivered. The next day, the delivery driver told me the package was not on his truck, and it would be tomorrow. By this point I called customer service to have them track the package down. They told me they would call me when the trucks came in so they could let me know where to pick up the package. Approx 1 hour later, the package was marked delivered. I had been sitting on my porch the whole time and no other truck ever came by. In turn, i called customer service again and spoke to the station also again. The filed a dispute ticket and spoke to the driver of the truck, who stated he did not know where my package was. Now on the 19th, 3 days later, they closed out my ticket stating they still cannot find my package. So basically, fedex does not take accountability for a package they were responsible for delivering. They have made minimal effort to ensure customer satisfaction, and they have proven that they are untrustworthy and shady as a company. I am sickened as I watch ads on tv talking about how great it is to use fedex as a delivery service, as they show no real concern that my package is missing. I will never again order something that is shipped thru fedex. I also suspect that it was the driver who stole my package because other people who had a package delivery the same day had the same exact issue, and I have documentation and screenshots to prove it. I will be calling the retailer that I ordered from to report this as fraud. I hope to never do business with fedex again because they have proven themselves to be untrustworthy.
Business Response
Date: 08/08/2024
Dear *********************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 2:09 p.m. on July 17, 2024.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?

On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:07/19/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
yes i ordered a modem from Xfinity on 07/15/2024 it was picked up from them on 07/15/24 for 2 day shipping arriving 07/18/24. I was home all day and actually waited downstairs for the Fedex delivery person left a sign of to call me if they had any problems. Well I never saw the Fedex delivery person and i have security camereas. I checked the fedex website and the status had changed to sttempted delivery. I immediatley called fedex told the csr the situation he then called the fedex hub it was coming from and the supervisor ***** said yes delivery was not attempted like i said and that they would deliver it today 0718/24. well of course i didnt get my package. So i then went on social media instagram and i DM the fedex account and of course on 07/19/24 another deliery attempted but no one knocked at my door. I literally was texting the fedex instagram account when i saw the status change to no delivery. Fedex is one of the worst companies to deliver packages and everytime i have a problem with them Im tired of paying for fast shipping when i could have just gotten regular shipping. Ged ex owes me a package and some money. I work from home and need that modem to get online and thus havent been able to work all week
Business Response
Date: 08/06/2024
Good morning,

I am with the FedEx Service Recovery Team located at the Corporate Office in ********

This is in response to your inquiry addressed to the Better Business Bureau.

Thank you for bringing your concerns to our attention regarding tracking number #************.
Your concerns have been escalated for review by management. Local station management has been trying to reach you concerning this delivery, messages have been left and emails have been sent. They have taken this package out again on today 8-6-2024 if we are unable to deliver the package it will be returned to the shipper. Please reach out to the station at the number left on the voicemail.

Respectfully,

FedEx
Initial Complaint
Date:07/19/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a hydraulic unit from **** for $500. On the ad the seller stated seller will pay Freight for anything over $150. So I sent $650 to the seller to buy the hydraulic unit. After the unit shipped it was held up at ************ FedEx for a re-weight issue. FedEx customer service told me to call Indianapolis cuz I had contacted them to see what the issue was. When I get a hold of ************ they tell me that it was an incorrect weight on the item from the seller and that it would be $1,500 for Freight that I had to pay because the seller had filled the paperwork out Freight fees collected upon delivery from buyer. I sent them the ad or the listing on **** a screenshot of it that said anything over $150 Freight the seller would pay for. They pretty much tell me that I have to pay the money no matter what because they have to go by the paper. So I contacted **** they said there's nothing they can do. Contacted FedEx again they say that the unit had sat there for 10 days and collected $50 every day that it was there they auctioned It Off and I still owe $883 which is the difference from the 1500 and what they got out of it. I no way shape or form agreed to paying this money I never agreed to the seller nothing now they're turning me into collections saying that I still have to pay it even though I've told them that I never said I would pay I never agree to it nothing to sell or fill out the paperwork different than what he was supposed to he committed fraud and I'm the one having to pay for it but they know that he did it. I guess I'm going to have to go to court and get a lawyer or something but I feel that it's not legal to force somebody to pay money that they knew nothing about. I talked to numerous FedEx customer service Representatives I've asked for their bosses telephone numbers ask them to escalate the issue they told me every time the same they can't they don't have to give me their boss's number they don't have to give me corporate number
Business Response
Date: 08/07/2024
Dear **************:
Your report to the Better Business Bureau regarding your account was received.?
The invoice was generated correctly under the regulations.   As a gesture of goodwill, a one-time credit has been applied. We regret any inconvenience and have sent a request to have the freight charges credited.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,

FedEx
Customer Answer
Date: 08/08/2024
I am happy that they credited the account my account before it got turned in collections if it hasn't already. But the response said a one-time credit for ******** to cover the charges. I completely disagree with that because the ad that I bought on **** said the seller would cover the freight and because the seller filled out the paperwork as I would pay and kept the portion that he was asking for that I paid $150 that bill was stuck on me. I don't feel like this is good business because if I was to buy a car or if you was to buy a car that cost $1,000 and said free shipping but when the car gets to your house you owe $100,000 for shipping and you're like never mind I don't want the car they would put the $100,000 on you like you are supposed to pay that even though you never agreed to it never knew anything about it I feel like this is bad business fraud I mean I don't I don't know I don't agree with that at all this should not be a one-time credit on my part like they're doing me a favor because it never should have been on me anyways. I have spent I don't even know how many hours on the phone with them trying to get this resolved I would say upward of 24 complete hours of my time that's really valuable on the phone with them. So before I accept this I want to get that straightened out that this never should have been on me I didn't agree to this I never knew anything about it just because somebody else lied and committed fraud saying that I would pay the shipping which was three times more than I paid for the item I didn't know anything about it it arrives at my door and $1,500 and I already paid $250 the seller was asking for and he kept that so that's theft and fraud by filling out the paperwork the opposite what he stated and then I weighs 24 hours of my time trying to figure it out and it's a Goodwill credit to me that that does not seem logical at all to me I just disagree with it
Customer Answer
Date: 08/08/2024

I am happy that they credited the account my account before it got turned in collections if it hasn't already. But the response said a one-time credit for ******** to cover the charges. I completely disagree with that because the ad that I bought on **** said the seller would cover the freight and because the seller filled out the paperwork as I would pay and kept the portion that he was asking for that I paid $150 that bill was stuck on me. I don't feel like this is good business because if I was to buy a car or if you was to buy a car that cost $1,000 and said free shipping but when the car gets to your house you owe $100,000 for shipping and you're like never mind I don't want the car they would put the $100,000 on you like you are supposed to pay that even though you never agreed to it never knew anything about it I feel like this is bad business fraud I mean I don't I don't know I don't agree with that at all this should not be a one-time credit on my part like they're doing me a favor because it never should have been on me anyways. I have spent I don't even know how many hours on the phone with them trying to get this resolved I would say upward of 24 complete hours of my time that's really valuable on the phone with them. So before I accept this I want to get that straightened out that this never should have been on me I didn't agree to this I never knew anything about it just because somebody else lied and committed fraud saying that I would pay the shipping which was three times more than I paid for the item I didn't know anything about it it arrives at my door and $1,500 and I already paid $250 the seller was asking for and he kept that so that's theft and fraud by filling out the paperwork the opposite what he stated and then I weighs 24 hours of my time trying to figure it out and it's a Goodwill credit to me that that does not seem logical at all to me I just disagree with it
Customer Answer
Date: 08/11/2024
I apologize but I did not want to reject what FedEx had offered but I was just trying to figure out why this was my problem to begin. them crediting my account was the expected outcome but considering I spent probably a total of 24 hours or more on the phone trying to get this solved when I felt like it wasn't my problem anyways. I bought something on the **** that said seller would pay for shipping when it got to me he filled the paperwork out saying buyer would pay and it was $1,500 for a $500 item. So I'm sorry if I caused a problem or anything with sending my last message but I thought I could send the message to you at the Better Business Bureau and still have the chance to accept it
Business Response
Date: 08/12/2024
Dear **************:
Your report to the Better Business Bureau regarding your account was received.
The invoice was generated correctly under the regulations.   As a gesture of goodwill, a one-time credit has been applied. We regret any inconvenience and have sent a request to have the freight charges credited.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,

FedEx
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and although I disagree with the whole situation but I accept their proposed resolution.

Sincerely,

*******************
************************
**********, IN 47240
Initial Complaint
Date:07/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
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My son ordered a pkg from apple. It was supposed to be here July 16th, 2024. Contacted FedEx was informed Apple provided an invalid address. Got that straightened out. Package was back out for delivery today driver was on my street around 4:50pm CST today July 19, 2024 and went to the wrong house. Tried flagging him down he drove off I drove after him and couldnt find him. Came home called FedEx was told the driver reported it as an undeliverable address. But that they have the correct address and they will have the driver come back by within the hour. Two hours later still no package so I called FedEx back and they said I either had to go and get it or wait till Monday July 22, 2024 for my package. Even though I already paid for shipping and that isnt refundable to me. I understand I live on a governed street and the houses are not in chronological order but the numbers to my house are on my house if the driver would have taken the time to pay attention he would have seen them. FedEx does nothing but lie and cheat! They went as far as to tell me that they are a big corporation and I am not the only one complaining about them. So go ahead and do what I felt I had to do. FedEx has delivered packages of ours to our neighbors house over and over even once in their backyard! And they are never to blame and never accept responsibility for their actions!
Business Response
Date: 07/24/2024
Dear ***************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate the shipment traveling on package tracking number ************ was tendered to us on July 15, 2024. Unfortunately, an incorrect address was listed on the shipping label. The package was returned to the shipper on FedEx tracking number ************. Please contact your shipper for a refund or replacement.

Thank you for your patience in this matter and for shipping with FedEx.

Regards,
FedEx

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