Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

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  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

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  Federal Express

  2056 Muddy Creek Rd Blountville, TN 37617

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a very high amount to have an item shipped and DELIVERED to me from *******. The item was supposed to be delivered on Monday, July 22, 2024. I noticed on Fedex that the item was scheduled for delivery instead on Friday, July 19, 2024. I made sure to have someone at home waiting for the delivery starting at 7am. Apparently Fedex came on Friday the 19th and did not knock or let anyone know they were there. The driver took it upon himself to write ********* on the doortag and to deliver our package to ********* instead of redelivering on Monday, July 22, 2024. NO ONE asked him to send the expensive package to *********. Why pay for delivery if I wanted to go pick up the item myself? Not only that, the date the Fedex man put on the doortag was 07/20/2024. That was a lie. He did not try to deliver that date. I called Fedex 4 times for assistance. I asked for redelivery on Monday, July 22, 2024. I was told once that it would be redelivered and 3 times that I had to go pick the item up. I explained that I paid extra for delivery. I had no way to go all the way to *********. I asked why this happened? Who's decision was this to not deliver my item. I received zero help but was given 2 fake claim numbers. C156455727 and C156421466. 1) I want the delivery person who decided to deliver my package to ********* instead of to me formally officially reprimanded 2) I want my **** charges to and from ********* reimbursed 3) I want my shipping charges reimbursed since Fedex NEVER delivered my package 4) I want an apology for all of the lies and all of this happening. I was also told to contact the company the I bought the item from. How would that help? They did their job. They had the correct address. Fedex was the company that did not delivery to the correct address. Fedex basically stole my item and delivered it somewhere else and I had to go fight to get it back.

  

  Business Response

  Date: 07/24/2024

  Dear : *********************************
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. Management has advised they have reached out to you and also sent an email in regards to this issue.
  
  Our redirect to hold option was utilized and this is why this package was not attempted a second time. ARTH is an option that is given to the couriers and it allows the courier the option to place the package on hold at a authorize hold location close to the customers delivery address, which was the ********** and the delivery point is the closest continent hold location to her address. The redirect to hold is a way our customers can continently get their package same day and close to their delivery address instead of having to wait or come down to the station.
  
  We certainly regret any inconvenience you have encountered. After further research, our records indicate this package was picked up on 7-21-2024 at 9:36 AM.
  
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22024232
  
  I am rejecting this response because this does not address my issues. I paid for delivery to my address. I paid extra for this service. FedEx did not deliver. I am disabled and I am unable to drive therefore I depend on delivery. It is absolutely HORRENDOUS that FedEx forces customers to drive and pick up their own packages AND it is HORRENDOUS that a driver can make that unilateral decision when they did not even knock on the door when they "attempted" the first delivery. Someone was home and waiting for the FedEx delivery on July 19th. ALSO the driver put on his door tag that he attempted delivery on July 20th. This ALSO was a complete lie. I paid for DELIVERY. I didn't pay for myself to go and pick up the item myself. If I wanted to do that, I would have originally went out shopping instead of paying a ton for delivery to my residence.

  I want to file a formal complaint about this delivery person. 
  

  There is also, in this country, the Americans with Disability Act. I am going to contact Americans with Disabilities Act , Disability Rights ********** (DRC), Civil ***************** (CRD), and the ************************ (DRB). I had to pay for **** to the ********* location and back from the location. I had to get help going up and down my stairs. I was told by the FedEx "assistance" that I was the only person that could pick up the package and had to show ID with correct address.

  I will go to the news as well. I'm sure they will love a good news story about a huge corporation taking advantage of the disabled.

  Sincerely,

  
  *********************************

  

  Business Response

  Date: 08/12/2024

  Dear : *********************************
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. Management has advised they have reached out to you and also sent an email in regards to this issue.
  
  Our redirect to hold option was utilized and this is why this package was not attempted a second time. ARTH is an option that is given to the couriers and it allows the courier the option to place the package on hold at a authorize hold location close to the customers delivery address, which was the ********** and the delivery point is the closest continent hold location to her address. The redirect to hold is a way our customers can continently get their package same day and close to their delivery address instead of having to wait or come down to the station. I have requested proof of what you paid to the shipper to review, as well as proof of what you were charged for transportation to retrieve your package.  
  
  We certainly regret any inconvenience you have encountered.
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22024232
  
  I am rejecting this response because: I think FedEx's policy on not attempting delivery (the delivery person didn't even knock), letting the delivery driver decide whether or not there will be a redelivery attempt, forcing a customer that has paid for delivery (not paid for the customer to drive to get their own item that they paid DELIVERY for), forcing only the person the package is addressed to pick up the package, and discriminating against disabled customers and customers that are not able to track down their own package or drive to find whatever store has their package. At the very very least, someone else should be able to be authorized to go get the package and the delivery fee should be refunded. I was told 4 times when contacting FedEx that I was the only person that could pick up the package with photo id and if I did not pick it up within 5 days, the package would be sent back to the shipper. 

  This is completely, absolutely, ridiculous and an extremely bad way to treat customers, Especially those that are unable to physically get around or drive and depend (and pay for) delivery.

  Besides the disability lawyer (class action lawsuit) and advocacy groups, I am going to contact the news stations in *************. They always love a great human interest story. Huge company against the disabled.

  By the way, the "delivery" driver put the incorrect date on the doortag when he "attempted" delivery. 

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/15/2024

  Dear *******************************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  We are concerned to learn of your recent experience. As noted in our email communication, additional information is required. Our attempts to obtain the receipt for your trip via **** to ********* to pick up your package along with the transportation charges for the shipment have been unsuccessful. Both local management and I have been unsuccessful in speaking with you. Please provide the requested documentation for your request to be reviewed.
   
  On behalf of FedEx, we regret any inconvenience you have encountered.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22024232
  
  I am rejecting this response because: This response does not address the much larger issue of discriminatory practices against the disabled or a customer with an inability to move around, walk, or drive.

  I contacted a huge San Francisco news company to investigate this issue.

  These are the issues I see:
  1. I paid a huge amount to have the package delivered to me at my address. If I wanted to go to a store and shop, I would have.
  2. The seller did their part. They packaged up the item and they shipped it to the correct address. That's all they needed to do.
  3. What if a customer was disabled and could not easily drive to find the store FedEx chose? What if a customer was blind or didn't drive or was sick and had to stay in the house? What if COVID or tuberculosis is so high a customer does not want to go to a store with tons of other people coughing and touching everything? What if a customer had mobility issues that prevented them from going down and up the stairs to leave and return home? What if it's a new mother with a brand new baby that cannot leave home but depended on that delivery? What if they didnt drive or even have a car? What if a customer just moved to a new place and needed items delivered but didn't receive a new ID card yet with the new address on it?

  
  It is not ok that its totally up to the delivery driver if they want to deliver or force a customer to go pick up their item. It is not ok that FedEx does not have to deliver at all. They can drop off the package at some store and it's totally up to the customer if they want the item before it's sent back.
  I really think these FedEx policies should be investigated.Fedex makes customers pay a ton for shipping and delivery and to force a customer to get their own item regardless of their inability or disability is beyond unbelievable.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 08/16/2024

   
  

  From the CONSUMER:

  Sent 8/15/2024 12:15:53 PM

   
  Complaint: 22024232
  
  I am rejecting this response because: This response does not address the much larger issue of discriminatory practices against the disabled or a customer with an inability to move around, walk, or drive.

  I contacted a huge San Francisco news company to investigate this issue.

  These are the issues I see:
  1. I paid a huge amount to have the package delivered to me at my address. If I wanted to go to a store and shop, I would have.
  2. The seller did their part. They packaged up the item and they shipped it to the correct address. That's all they needed to do.
  3. What if a customer was disabled and could not easily drive to find the store FedEx chose? What if a customer was blind or didn't drive or was sick and had to stay in the house? What if COVID or tuberculosis is so high a customer does not want to go to a store with tons of other people coughing and touching everything? What if a customer had mobility issues that prevented them from going down and up the stairs to leave and return home? What if it's a new mother with a brand new baby that cannot leave home but depended on that delivery? What if they didnt drive or even have a car? What if a customer just moved to a new place and needed items delivered but didn't receive a new ID card yet with the new address on it?

  
  It is not ok that its totally up to the delivery driver if they want to deliver or force a customer to go pick up their item. It is not ok that FedEx does not have to deliver at all. They can drop off the package at some store and it's totally up to the customer if they want the item before it's sent back.
  I really think these FedEx policies should be investigated. Fedex makes customers pay a ton for shipping and delivery and to force a customer to get their own item regardless of their inability or disability is beyond unbelievable.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/21/2024

  Our attempts to speak to ********************** were unsuccessful voicemail full.  On numerous emails, we requested a receipt for her costs ***** ride and shipping charges) to review for possible reimbursement.  However, ********************** has yet to provide the required documentation.

  Unfortunately, FedEx is unable to accommodate her request for reimbursement without the request documents/receipt.

   

  Respectfully

• Initial Complaint

  Date:07/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has been claiming to deliver packages at my apartment but I never ended up receiving them. 1. Moroccanoil.Tracking: ************ FedEx said it was delivered Sunday 7/21/2024 but I never received it. Additionally, every single item that goes through this ************************************ location gives me issues with delivery. I have called fedex and filed a complaint there but the issue still occurs. FedEx also says they attempted delivery but that is false. I can guarantee someone was home at the apartment and there was never a buzz for our apartment.2. *********** and Fitch Tracking: ************ Again. I never received this package and fedex claims to have attempted delivery and that it was delivered on Thursday 7/18/2024. Again I can guarantee someone was working from home and also never heard a buzz for our apartment all week leading up to delivery. This is also not the first time Ive had issues with *********** deliveries coming from **************There is a pattern where the tracking says they attempt to deliver three times and then somehow it gets delivered after. This is an incredibly frustrating situation and fedex seems to not have taken the previous complaints seriously.

  Customer Answer

  Date: 07/22/2024

  I want FedEx to fix whatever the issue is with these missing deliveries whether it is the location, drivers, or anything else. I have already filed a complaint with FedEx and it still continues to happen. The Fedex case numbers I received were: C138841562 from February 13, 2024 and C156603976 from July 22, 2024. This is a frustrating process because I can't even trust that my future packages will be safely delivered and I will be losing time and money.

  

  Business Response

  Date: 07/24/2024

  Dear ************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking tracking number 406480080071,
  and tracking number 277164020436.  The Ground facility manager called you on July 23, 2024, to review further.

  You requested that your packages are left at your apartment door only and not in the lobby delivery area, and this information was noted.  Also, you confirmed that that you did receive a 

  package to your apartment door the same day.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22023931
  
  I am half satisfied with how FedEx handled this.
  
  First, this is correct, someone called to ensure I received my delivery on July 23, 2024. I did successfully received this package after I notified FedEx I will be going in late to work to personally wait for this package. This should never ever have to be the case, but I wanted to ensure this was the end of lost packages. I am glad **** called me from a number she said I can call any time I have an issue. I have saved this phone number. I approve and appreciate this resolution.
  
  
  I want to make this second point clear in every way possible: as long as my name is associated with this apartment, FedEx WILL NOT leave packages in my building unattended (both lobby and outside my door) no matter how big or small if no one is there at my apartment to personally receive it. **** said this was noted for deliveries to my address and apartment number, so I want to reiterate this point. Additionally, **** mentioned if no person is there to receive packages I can redirect it to a secure FedEx holding locationwhich I believe is ************************************************************************. I will gladly sign for it and pick it up at this location if that is the only way I can know my package is secure.
  
  Between the United ********************* and FedEx mishandling my packages, the monetary value and time I need to invest is the root of my frustration. I understand we cannot know for certain who stole my packages, but moving forward, I want to do everything I can to ensure I will have peace of mind that I will actually successfully receive my packages.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/25/2024

  Dear ************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking tracking number 406480080071,
  and tracking number 277164020436.  The Ground facility manager called you on July 23, 2024, to review further, and you confirmed this on July 24, 2024.

  Your request for deliveries was noted as **** from local facility advised you, so if you experience any delivery issues going forward, you should contact her at the phone number she provided.

  Also, you have the option to request a reroute to hold for nearest location to your address, as long as, there are no restrictions from the shipper.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22023931
  
  I am rejecting this response because:
  To be honest, the case with these specific tracking numbers is done. FedEx failed to delivery them successfully and they are lost. Theres not much we can do.
  
  
  Moving forward, I called that number **** gave me but apparently its a line for multiple people. The call was on Tuesday July 30 and no one answered. I wanted to redirect my package to a FedEx hold center or have it scheduled for a later delivery time. The call was within business hours and before 7pm. I left a voicemail regarding this shipment and I never got a return call to this day. How convenient for FedEx to only invest maximum effort for a certain period of time. This is inconsistent and poor client service.
  
  
  Im tired of investing energy into this. Im unsatisfied with FedEx. I dont want to open another case because this is truly a waste of my time.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/02/2024

   
  
  Complaint: 22023931
  
  I am rejecting this response because:
  To be honest, the case with these specific tracking numbers is done. FedEx failed to delivery them successfully and they are lost. Theres not much we can do.
  
  
  Moving forward, I called that number **** gave me but apparently its a line for multiple people. The call was on Tuesday July 30 and no one answered. I wanted to redirect my package to a FedEx hold center or have it scheduled for a later delivery time. The call was within business hours and before 7pm. I left a voicemail regarding this shipment and I never got a return call to this day. How convenient for FedEx to only invest maximum effort for a certain period of time. This is inconsistent and poor client service.
  
  
  Im tired of investing energy into this. Im unsatisfied with FedEx. I dont want to open another case because this is truly a waste of my time.
  
  
  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/05/2024

  Dear ************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking tracking number 406480080071,
  and tracking number 277164020436.  The Ground facility manager called you on July 23, 2024, to review further, and you confirmed this on July 24, 2024.

  The phone number provided by ****, is the direct phone number to FedEx facility, and it was provided only if you incur additional delivery issues with driver.  It is a very busy facility, so

  they may be unable to answer at the point you call, and we regret that you voice message was not responded to.

  Also, for redirect to hold or future delivery requests you must open a case instead of calling the facility.  We suggest you sign up for FedEx Delivery Manager on FedEx.com, of which allows you

  to manage your deliveries, as long as, there are no restrictions by the shipper.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  

  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The FedEx drivers keep delivering to the wrong address. Our 3131 address is a lead-free zone. They keep delivering to our 3125 address which is a lead facility. The addresses are clearly marked on the building, yet they won't deliver to the correct address. I have even had other companies across from our company bring over our packages because FedEx drivers delivered our packages to their buildings. According to ****, if a package is supposed to be delivered to a lead-free zone (which is our 3131 address), then this package should NOT be delivered to a place that has lead! FedEx drivers keep violating OSHA's protocol. This time FedEx also illegally signed one of our staff's names for this package. This staff said that FedEx just dropped off the package and left. He never signed for it. FedEx delivering to the incorrect address (instead of ****************) has been an ongoing problem for awhile, but I have kept track of the following tracking numbers that FedEx has delivered to the wrong address: ************, ************, ************, ************, ************, ************, ************, ************. Since our company deals with lead, this is a health issue (bringing in packages from a lead facility to a non-lead facility).

  

  Business Response

  Date: 07/30/2024

  Dear *********************************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  FedEx takes your complaints very seriously. We understand and are concerned to learn of the issue regarding  shipments being released in an inappropriate manner. Please be assured that this has been forwarded to senior management for review and any necessary corrective action with drivers serving your area. As per our discussion, a direct phone number has been made available to you to assist with any future shipments and to monitor this resolution.     

  On behalf of FedEx, we regret any inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

   

  Respectfully, 

   

  FedEx 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has consistently marked packages as attempted to be delivered while not delivering them, only to be eventually sent back to the sender. I have taken extra measures to be at home for these deliveries, only for them not to show up. It is a huge inconvenience. Talking to customer support does not help. Waiting at home does not help. They have consistently failed to deliver when they have marked the package as out for delivery, which is essentially lying about the status of the package. Honestly, it feels like a coin flip if I will ever even get my packages or not these days.

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had always used fed ex through Mercari to ship my items never been too crazy or happy with their delivery times but this issue takes the cake. I purchased a label with fed ex on march15th,2024 for a plant that weighed less than *********************************************************************************************** fact my customer paid me for the shipping of the plant to go from ******* to *****. Fed ex had all of my information my email my phone number and then all of a sudden just one mo th ago I receive a bill for almost $500!!!! Are they insane that is robbery! I do t understand why I can never reach anyone at their ****************************************************************** for what lies Im beyond g livid I want to sue these assholes! Not to mention now they sent a collection notice to me today I will never ever use them again ! Ever I do t want to hear no s*** on dim weight yeah right ! Than something g should have been said than not ruin my credit and be slimy in the process ! I want this handled now! Im not giving them a ***** over my dead body!

  

  Business Response

  Date: 09/09/2024

  Dear ******************************
  
  Thank you for bringing your concerns to our attention. Unable to reach you, we regret your disappointment, and I would like to personally speak with you to address this matter. Please contact me at *************************.
  
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Best Regards,
  
  ****
  Service Recovery Team

• Initial Complaint

  Date:07/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent three packages from FedEx in ************* to ********* on July 1st. The service I chose was FedEx Ground, which showed that the arrival time should be July 3rd. On July 3rd, I only received two of them and the last one has not been received yet. The three packages were sent at the same time. Because July 3rd still showed normal and I considered that July 4th was a public holiday and there was a weekend. I planned to wait until July 8th to see if there was any update on the logistics. But unfortunately, I didn't wait for any update. The logistics showed delayed. I called the FedEx customer service center, and they said that because it had been a week, I needed to file a claim online. I told the customer service that I didn't want compensation because the things in the box were very important to me. This is not a problem that money can solve! The value of the things in the package cannot be measured by money! This matter sounds ridiculous, only two of the three packages can arrive safely. The customer service said that they would give me a reply within 48 hours. But after waiting for 48 hours, no FedEx staff gave me a reply, so I could only call FedEx to inquire about the result. The staff said they couldn't find my package and asked me to submit a claim. I suspect they didn't look for my package seriously. They just asked me what was inside. They didn't ask some details, such as what my package box looked like (because I didn't use a FedEx box, I used a ********** box). They just wanted to solve it as soon as possible, and they wanted me to submit an application to solve the problem quickly, and the rest was for me to wait for the results. There is only a 2/3 probability that the package can be delivered?! My current request is that they can continue to help me find it, and look carefully. If the package is lost, why aren't all three lost? Is there something wrong with the FedEx employees? I am very dissatisfied with FedEx's attitude and handling method!

  

  Business Response

  Date: 07/29/2024

  Dear ******,
  
  Our records for tracking number ************ note that delivery could not be completed because of a missing label. The shipment was sent to our critical package recovery facility. As you are aware arrangements were made to return the shipment to you under tracking number ************ and held for pickup at the station for you.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:07/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex has taken to intentionally sending any and all of my regular medical devices shipments regardless of the company sending them to ************* in retaliation for the numerous complaints files with their corporate office about drivers blasting loud music on my street, breaking into my back yard fencing, and placing every package at the wrong door when my account with them gives specific instructions to leave at the side door due to severe disability, and my use of a power wheelchair. Several supervisors came to my house after ancient where the driver jammed a pancake through my decking and claimed he couldn't fund the side door to the property! The side door is off the driveway infront of the garage which is attached to my brick home! They began retaliation the immediate medical.order following the complaints to corporate about the deck damage. Today, I received in my fedex tracking app that the package went from a few cities over in ********* **** to Ocala *******. Which is the same stunt they pulled with the last one that caused the medical supply company to reship with another courier. The contents are diabetic supplies that atr temperature sensitive and part of my closed loop insulin pump system. Therefore, affecting my health and diabetes management. This is truly intentional as I have been receiving these deliveries without issue from fedex since 2019 beitall from multiple medical supply companies. I also receive dressing materials for a partial amputation so I'm not always sure which one they are supposed to be delivering, and like the pump supplies, can land me in the emergency room, if they continue to play with people's lives.

  

  Business Response

  Date: 07/24/2024

  Dear ************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 728568995485, 

  and other packages.  Our records indicate a delay at the FedEx Hub in **********, ****, on July 22, 2024,  The routing of the Ground trailers is determined by

  the Logistics team, and it is possible for a package to be delayed if it is missorted to the wrong trailer, however scans are not indicating a mis sort. 

  We understand your packages contain critical medical supplies that you need asap, so we would recommend that these packages are shipped Express instead

  of Ground, because Express is time specific and provides quicker deliveries.

  Also, our records indicate you updated FedEx Delivery Manager information for deliveries to back door at 6:58 p.m., of which was  after your package had been 

  delivered at 1:58 p.m., on July 23, 2024, so the driver was not aware of this information.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you

  more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

   

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22022591
  
  I am rejecting this response because:

  Their respois riddled with blatant lies.  I have spike with several employees AND have an app showing that there has been no change to to my delivery instructions.  Furthermore,  my home DOES NOT HAVE A BACK DOOR!  The app tells the story of any changes and can be validated if necessary. As a matter of fact these delivery instruction have been there for years without change.  Upon speaking with the shipper, they have also filed a complaint, and do not consider the package delivered .  I have already received a call today from the shipper and they will be resending another package.  Lastly 2 children were recorded on my security camera investigating and ultimately stealing the package from the front door as it remained out in 2 hours of rain and left there all day after multiple employees claimed they either had no supervisor, said the driver would be sent back to move the package to the proper location etc.  In addition a so called supervisor claimed yesterday to be returning a call and no follow up call have ever been received from that individual or the location where the package with mi's routed to Ocala Florida.  This is all more retaliatory, nefarious behavior on the behalf of all staff.  I have the image of the package the driver is required to take upon delivery as part of their policy.  And I will be more than happy to verify that there is NO BACK door to my home via real estate building sketch etc.  I have 4 entry doors: a front, side (which is what my instructions are, off driveway by ATTACHED garage, a lower deck door and an upper deck door.  They lying and misinformation they are giving you is their normal response to any and all complaints in my experience with Fedex.  I am expecting another medical package tomorrow I'm sure there will be another mishap with the package and I gave alerted that sender to be prepared.  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/25/2024

  Dear ************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 728568995485, 
  and other packages.  The local Ground manager for the facility that services your address called you on July 25, 2024, to provide additional information.

  The manager attempted to explain that your shipments are actually originated from *****, **, not OH, and that our system captures the information from the

  billing account that notes Twinsburg, **, so that is why you are seeing the information in the scan history, so this is not a FedEx error.  The packages are 

  originating from *****, ***

  Also, the manager has noted their system that all packages should be delivered to the side-off driveway by attached garages and information has been 

  provided to route owner.

  Please accept our sincere regrets for any inconvenience and the misinformation you have encountered. We value the trust our customers place in us,

  and we look forward to serving you more satisfactorily in the future. 
  

   Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22022591
  
  I am rejecting response because the Conpany has not yet addressed, nor provided and expiation for telling the BBB falsely in their initial response that I as the recipient recently changed my delivery door to an alleged "back door" which does not exist WHATSOEVER.  I would be more than happy to provide thr building sketch from my last appraisal to support proof of blatant and perpetuated lies being told by this company,  and their potential tamper with my account information and future deliveries. I would like a written explanation about where and who provided the false information, an apology for creating anxiety and undue duress that has been further exacerbating bad blood, distrust,  and the belief that this company is incapable of telling the truth, let alone doing the one thing it is designed to do without engagement in retaliation against consumers who rightfully complain about their employees behavior and that of the drivers.   I ******** asked the driver ro put the package at the side door upon his arrival and he willfully snapped a photo of the package, at the front door and left. I was also told by the corporate office the drivers receive a pop up message WITH SPECIAL delivery instructions added by the consumer so there should be no issues.  Yet there has been one package delivered to the right door in 7 years.  

  
  *******************

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22022591
  
  I am rejecting response because the Conpany has not yet addressed, nor provided and expiation for telling the BBB falsely in their initial response that I as the recipient recently changed my delivery door to an alleged "back door" which does not exist WHATSOEVER.  I would be more than happy to provide thr building sketch from my last appraisal to support proof of blatant and perpetuated lies being told by this company,  and their potential tamper with my account information and future deliveries. I would like a written explanation about where and who provided the false information, an apology for creating anxiety and undue duress that has been further exacerbating bad blood, distrust,  and the belief that this company is incapable of telling the truth, let alone doing the one thing it is designed to do without engagement in retaliation against consumers who rightfully complain about their employees behavior and that of the drivers.   I ******** asked the driver ro put the package at the side door upon his arrival and he willfully snapped a photo of the package, at the front door and left. I was also told by the corporate office the drivers receive a pop up message WITH SPECIAL delivery instructions added by the consumer so there should be no issues.  Yet there has been one package delivered to the right door in 7 years.  
  
  
  *******************

  Customer Answer

  Date: 07/27/2024

  The original package was intentionally put at **** door to add to their mishandling.  The shipper asked me to follow up and owt them know I'd they sent a driver or the driver back to place it at the door I can access, which never happened.  She then shipped another package that arrives today, on time, without using a hub.  The driver showed u0 and tossed it at the front door AGAIN,  despite the so called pop up they get on their phones with delivery instructions (i.e  which door), and drove off.  The package will remain out there, yet again.  I believe the first one was stolen by two kids on bikes as I have a video showing the two kids stopping, inspecting and talking about the box.  I never retrieved the first one so it's more than likely gone by now.  I would have to upload the video of those kids if you would like to see it.

  

  Business Response

  Date: 08/02/2024

  Dear ************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 728568995485, 
  and other packages and they have noted in their system that all packages should be delivered to the side-off driveway by attached garage.

  The Executive Services representative contacted you and a letter of explanation was emailed to you on July 29, 2024.
  
  Please accept our sincere regrets for any inconvenience and the misinformation you have encountered. We value the trust our customers place in us,
  and we look forward to serving you more satisfactorily in the future. 
  
   Respectfully, 
   
  FedEx

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 3 weeks Fed Ex has been dropping my packages at my neighbors barn instead of at my house. They get rained on and could be stolen setting out there beside a road. I've filed complaints with Fed EX headquarters and nothing has changed. I want them to start delivering at my house on the front porch.

  

  Business Response

  Date: 07/30/2024

  Dear Gene House,

  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number

  We are very concerned to learn of your dissatisfaction with the handling of your shipments. Local management has been notified and you will receive a follow up within 48 hours.

  Please accept our sincere regrets for this situation and we will continue in our efforts to ensure future shipments are handled to your satisfaction.  

  Respectfully,

  FedEx

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Gene House

  *********************

  **********, TN 37881

  
  

• Initial Complaint

  Date:07/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tues, May 28, 2024 in *********, ** I paid FedEx ****** to have legal papers delivered by *********, ** (neighboring state) by 9:30 am the following morning. They informed me i could save money by paying only ***** to have it delivered at any time the next day. As time was of the essence, I opted to pay the extra and again, paid ******. My package wasn't delivered until three days later on Friday, May 31, 2024. I physically went back into FedEx prior to delivery and was told they would refund the fee if i filed a complaint online. I have filed two complaints and spoke to *******, *****, ********, ****** who all claim to be in charge and would refund me. As of now I still have no refund and still have gotten the run around since May 29th and it is now July 21/2024. They did deny me once saying the claim is 15 days past the incident. However, I had been in touch with them the entire time. Also, I received an email stating the claim could take months to resolve. Only July 8, 2024 I spoke with ******* who walked me through filling out another complaint form online and assure me he would personally refund me immediately. Still nothing. I'm just totally frustrated with the situation. They caused me enormous trouble and grief with the company as, the legal papers were delivered two days too late! The services were not only rendered in a timely manner, they caused me problems you could not imagine. I am requesting a refund. It has now been 54 days and they still have not resolved my the problelm.

  

  Business Response

  Date: 07/24/2024

  Dear *************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that the shipment was delivered at 9:12 a.m., on May 31,2024, to which you have confirmed.
  
  A credit in the amount of $105.36 has been processed.  Please allow up to 7 business days for the credit to be reflected on the billed credit card.
  
  We are certainly aware that our customers expect only the best possible service, and we are concerned that we failed to meet your expectations. On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.
  

  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  5101 ******************************** NV 89142

  
  

• Initial Complaint

  Date:07/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 packages were delivered on 7/20/2024 at 1028 am. The packages were left on the porch. Fix the delivery issue, not to be left on the porch. Instructions are clear in my FedEx account, tis is not the first time and I have asked before but have been ignored with my request to ensure packages are not left in that area.

  

  Business Response

  Date: 07/31/2024

  Dear ***********************, 

   

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  FedEx is concerned that we failed to meet your expectations which resulted in a poor customer service experience. Your comments regarding issues with FedEx Delivery Manager profile and inappropriate release of shipments, have been brought to the attention of appropriate management to be addressed internally. FedEx is committed to improving the situation and will continue to work with drivers responsible for your area. Thank you for your patience as we worked to resolve this issue. As part of the resolution, you have been provided a direct contact to help support and monitor this resolution.
  
  On behalf of FedEx, please accept our sincerest regrets for the inconvenience you were caused. We will continue in the efforts to ensure future shipments are handled to your satisfaction. 

   

  Respectfully, 

   

  FedEx