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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,589 total complaints in the last 3 years.
5,192 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our business had incorrectly entered a FedEx invoice amount into our payment system. Inv. *********** was for $74.16 but the data entry person entered the New account Balance figure of $1,040.03 by mistake. Inv. *********** was paid 6-21-24 on ck#***** for $1,040.03 resulting in an overpayment of $965.87. FedEx Revenue Services was contacted as soon as the error was discovered on 6-25-24. They instructed us to email ********************************************* which we did but we only received back at automated response. On 7-23-24 FedEx Revenue Services were contacted again and both *********** in Cash ****************** told me that I would have to resend another email and request a refund. Email was sent and another automated response came back that I should see options below as your issues may be resolved by other resources. Since this is getting us no resolution we decided to file a complaint to help us get this resolved.What can be done to get our overpayment sent back to Machined Products Acct. #*********.
Business Response
Date: 08/13/2024
Dear ***************************

This is in response to your recent inquiry addressed to the Better Business Bureau.

A refund of $965.87 will be processed and placed in the mail via **** on August 13, 2024. It will mail to 6960 ***** CROSSING, ***********************

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,

FedEx
Customer Answer
Date: 08/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************
6960 ***** Crossing Ln
*********, TN 37931
Initial Complaint
Date:07/24/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Mishandling and Misleading Communication by FedEx I am writing to formally lodge a complaint against FedEx regarding the mishandling of my shipment and the misleading information provided. On June 20th, my bag, which contains my wedding dress, and other ceremonial clothes were shipped via FedEx. It departed the FedEx facility but further tracking was not available until 25th of June. Subsequent tracking updates indicated a "shipment exception" due to multiple shipping labels, which supposedly prevented delivery.Since then, despite multiple attempts to seek clarification and resolution through customer service representatives, we have received inconsistent and uncoordinated responses. Most concerning is the latest update that my bag is now considered missing, with FedEx suggested that I file a claim, but the claim was closed with below reason-"After review, we are unable to approve your claim based on our shipping records and the information provided. Our research indicates that your package was tendered with multiple active barcodes. FedEx is not liable for shipments when there are multiple barcodes on a package."This sudden shift from a "shipment exception" due to multiple labels to a missing bag raises serious concerns about FedEx's handling procedures and the accuracy of their tracking and communication systems. The lack of transparency and the conflicting information provided have only added to our distress, especially considering the importance of the contentsa wedding dress & ceremonial clothesfor an upcoming event.I kindly request your intervention to expedite a resolution to this matter and ensure that FedEx addresses the mishandling of my shipment and provides accurate and timely information regarding its whereabouts.PFA documents for tracking reference.
Business Response
Date: 08/09/2024
Dear *********************************,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate that your shipment was delayed while being processed at our sorting facility. Tracking data reflects that tracking number 275969744102 was delivered on 8/5/24.

We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx

Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*******
Initial Complaint
Date:07/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My package was lost, want to file a claim for compensation. Neither FedEx nor Lugless which I used to ship with FedEx would do my claim. I need to have the package delivered or compensated.
Business Response
Date: 07/26/2024
Dear ***********************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.

Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call us at ************************ for assistance.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:07/23/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package was out for delivery and it was on their truck so why did they advertise that it would be delivered today when it wasn't?
Customer Answer
Date: 07/31/2024
Tracking number is on this picture which I gave them before
Business Response
Date: 08/13/2024
Dear *****************************

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 2:26 p.m. on July 24, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/13/2024

Complaint: 22034438

I am rejecting this response because:

Sincerely,

*****************************

This does not explain why there was a delay. If an item was loaded on to the truck that supposedly happened in the middle of the night that why did it not get delivered that day?
Business Response
Date: 08/21/2024
Dear *************************;

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate that your shipment was delayed while being processed at our local facility.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*****************************
**************************************************
******, IN 46580
Initial Complaint
Date:07/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed when ordering new phones from ***** I called FedEx to and was able to catch the phones before they were delivered to the scammer and asked they be returned to me. After many calls, and being told various different things. It turns out they phones were returned to FedEx's "overgoods" "security department".I did everything I was asked of them to do. I've been dealing with this since June 5th. On July 2nd, after being strung along I was assigned a security agent. She told me I needed to prove they phones belonged to me since the scammers paid for the shipping label, by sending the proof to intercept ******************************************** Which I did with ample amount of proof.None of my calls are being returned. I have not received anything by mail, or email. Today I checked my support ticket and that the support ticket has been closed.I am starting to feel like FedEx is part of the scam, because of the fact that the person assigned my case said that on August 17th, cannot remember her exact words, but basically they would be "thrown out". I asked, "destroyed" and I did not feel I got a straight answer.Original Tracking Label: 7766 2972 4955 The tracking label used to send to "overgoods": 7766 9085 2854 My Support Ticket: ********* My Security Team Case#: ****** My Security Team Member LaTeresa************************** Her Security Team ************** ************************** FedEx Department in Charge ************** Intercept Team email: *****************************************
Business Response
Date: 07/31/2024
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 7766 9085 2854, Case number 388073.
The shipment was sent to our critical package recovery facility for security reasons.
As you are aware, we have requested specific documentation to show proof of ownership of the contents and the shipment cannot be returned until that is provided and approved.
If you have any further questions, please contact FedEx Fraud and Security at *************************.
On behalf of FedEx, we regret any inconvenience.? Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,??

FedEx??

Customer Answer
Date: 08/16/2024
Has not been resolved. I am still working with FedEx.
Customer Answer
Date: 08/19/2024

Complaint: 22033861

I have attached a copy of the email I sent to the intercept desk along with the attachments from the email.

Attachment 1 is the order summary of when I purchased the phones in Costco.

Attachment 2 is the email I received from AT&T when the order was shipped to me.

Attachment 3 is the FedEx Tracking information of the delivery of the shipped package in Attachment 2.

Attachment 4 is the original email I sent

Attachment 5 on, are just for your information.

Within the email (attachment 4) are the **** numbers that I was given by the person I was dealing with at AT&T. I wanted them to email them to me, but evidently AT&T Customer Service representatives do not have access to email. Only text. Until the phones come, are activated, and an ATT account wireless account made, there is no documentation for me to provide to you with my account information and the **** numbers. The phones came and were never activated, because I attached the scam label and dropped them off at the ********* in *********, **. I never even opened the box.

As far as I am concerned this should have been all the proof that the intercept office needed. You should see my notes in the pdf documents.

I have said time and time again, (if only someone would listen to me). That if someone just peeled off the taped-on label that I applied to the box, the original mailing label from ATT, with the tracking number: ************, would have been seen and that alone should have been all the proof needed to prove that the phones belonged to me. There is no way for anyone at FedEx to know the **** numbers without opening the box anyways.

If a person only has 60-days to prove the phones belong to them before they are discarded, and it is made very difficult for a person to prove something belongs to them, then I would say FedEx needs to review their policy and if nothing else do an internal audit of this system. When researching the web on the intercept and overgoods of FedEx, I found there are a lot of people out there that have gone through the very nightmare I have, trying to get their own packages back, oftentimes failing as I have. I am VERY curious to know what happened to these items that are discarded after 60-days. I suspect someone in the process is getting a kick back from all the merchandise that is discarded, the reason your customers are having such a hard time getting their items back or even getting any response from these employees.

At this point I have done what I set out to do by filing a complaint with the Better Business Bureau, and that is to bring it to someones attention outside of who I have been dealing with in the hopes that FedEx will fix their system for their customers. I am very disappointed with all the time it took from my life sitting on the phone and writing/sending emails but none-the-less it was a learning experience, and eye-opener. Please, consider me done now, and this whole experience has been washed under the bridge. I am back with T-Mobile because ATT didnt work for my family, and other than the headache, stress and time this whole ordeal took from me, in the long run that is all it cost me.

Thank you,

***********;

Sincerely,

***********************
Customer Answer
Date: 08/19/2024
I have attached a copy of the email I sent to the intercept desk along with the attachments from the email.

Attachment 1 is the order summary of when I purchased the phones in Costco.

Attachment 2 is the email I received from AT&T when the order was shipped to me.

Attachment 3 is the FedEx Tracking information of the delivery of the shipped package in Attachment 2.

Attachment 4 is the original email I sent

Attachment 5 on, are just for your information.
Business Response
Date: 08/20/2024
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau regarding 776629724955.
Our records note that delivery could not be completed due to FedEx account issues. The shipment was sent to our critical package recovery facility for our Fraud and Security team to do the research necessary to clear the shipment for return.
Your concerns regarding this process has been forwarded to that team for an internal review, because of your dissatisfaction with the handling of your case.
On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx

Customer Answer
Date: 08/27/2024

Complaint: 22033861

I may not need the phones any longer but I am rejecting this response because: This is not the accurate reason. I want honesty, this whole indecent was mishandled by FedEx, when I see that true response then I will be ready to close this complaint.

Sincerely,

***********************
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have asked for ALL forever boxes to be delivered to my FRONT DOOR. It is not a far walk, yet still after 100 times asked and years still not being done as asked.Fedex Number277233919680 was dumped right on the road and I am sick of happening and how all I get are copy and paste say anything to shut me up answers. Anyone can steal boxes left at unsafe locations, like in the road! Why does no one answers?
Business Response
Date: 07/31/2024
Dear *********************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are aware that you have experienced repeated service issues. Please know we are working to address all operational issues across our network.

Customer satisfaction remains our highest priority, and we take your comments very seriously regarding the service you received.

On behalf of FedEx, we offer our sincerest regrets to you and all involved parties for any inconvenience caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Customer Answer
Date: 07/31/2024

Complaint: 22033329

I am rejecting this response because: I have seen this copy and paste reply before and it is not solving what is asked. It still happens and no matter how many of these I file or complain nothing changes.

Sincerely,

*********************************
Business Response
Date: 08/02/2024
Dear *********************************:

Your report to the Better Business Bureau regarding tracking numbers ************ was received.

Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 08/02/2024

Complaint: 22033329

I am rejecting this response because: I want to have the email for the boss of local management responsible for my area and speak to them direcly.

Sincerely,

*********************************
Customer Answer
Date: 08/06/2024

From the CONSUMER:
Sent 8/2/2024 6:44:38 PM

Complaint: 22033329

I am rejecting this response because: I want to have the email for the boss of local management responsible for my area and speak to them direcly.

Sincerely,

*******************************
Business Response
Date: 08/14/2024
Dear *********************************:

This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of:

*********************************************

Local Management has been advised of your concerns and they have reached out to you directly by email.

On behalf of FedEx, we regret any inconvenience you have encountered. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.

Best regards,

FedEx
Customer Answer
Date: 08/14/2024

Complaint: 22033329

I am rejecting this response because: You say you will fix, yet just yesterday box was dumped by the garage and nothing is changing or being fixed and person bringing is doing this on purpose each time because they are getting in trouble by me complaining.

Sincerely,

*********************************
Customer Answer
Date: 08/16/2024

Date Sent: 8/14/2024 7:47:21 PM

Complaint: 22033329

I am rejecting this response because: You say you will fix, yet just yesterday box was dumped by the garage and nothing is changing or being fixed and person bringing is doing this on purpose each time because they are getting in trouble by me complaining.

Sincerely,

*********************************
Business Response
Date: 08/22/2024
Dear *********************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Local Management has been advised of your concerns and has made attempts to contact you by phone, email and in person. We were unable to recover the shipment you noted as received in error.

We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 08/27/2024

Complaint: 22033329

I am rejecting this response because: 7780 7657 2037 was left at garage by bald white fedex driver and so your answers are not solving anything since
the reason for this complaint is still happening and not stopping.

Sincerely,

*********************************
Customer Answer
Date: 08/28/2024

From the CONSUMER:
Sent 8/27/2024 5:37:20 PM

Complaint: 22033329

I am rejecting this response because: 7780 7657 2037 was left at garage by bald white fedex driver and so your answers are not solving anything since
the reason for this complaint is still happening and not stopping.

Sincerely,

*********************************
Business Response
Date: 09/06/2024
Dear *********************************:

Your report to the Better Business Bureau was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.

We appreciate your patience while we work to resolve this.

Respectfully,

FedEx
Customer Answer
Date: 09/06/2024

Complaint: 22033329

I am rejecting this response because: Tracking provided was for ******************* address where boxes are not being deliveried to the front door as asked.

Sincerely,

*********************************
Business Response
Date: 09/10/2024
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Business Response
Date: 09/10/2024
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Business Response
Date: 09/10/2024
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 09/10/2024

Complaint: 22033329

I am rejecting this response because: How does this answer solve anything I have been asking?

Sincerely,

*********************************
Business Response
Date: 09/19/2024
Dear *********************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of:

**************************************************************************

The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
Respectfully,

FedEx
Customer Answer
Date: 09/19/2024

Complaint: 22033329

I am rejecting this response because: How does this answer solve anything?
The driver is the problem and you do not deal with them or fire them.

Sincerely,

*********************************
Initial Complaint
Date:07/23/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,More than I month ago I shipped out a package to ****** with the correct address, keep in mind I have the original airbill and customs paperwork that was required. It has come to my attention from the end customer that the package was never delivered. Upon investigation with the tracking number, the package was delivered to the WRONG country. The package has been sitting there for approximately a month and no one from FedEx has reached out to clarify why it is sitting there. FedEx agents over the phone have already admitted fault to this mistake. In addition, the provided email supplied from the agents have yielded no results or contact back. I am seeking that the package is delivered to the original address provided as fast as possible. Keep in mind this put our company, Renesas Electronics, in jeopardy of a multi-million dollar opportunity and we are investigating whether we should close out our business account and seek legal action.Respectfully,*************************
Customer Answer
Date: 07/23/2024
Hello, I am adding the tracking number again here as requested by the BBB team. Tracking # ************
Business Response
Date: 08/02/2024
Dear Chase,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted. We are working on getting this returned to the shipper per our conversation.

We appreciate your patience while we work to resolve this.

Respectfully,
FedEx
Customer Answer
Date: 08/05/2024

Complaint: 22032360

I am rejecting this response because:
The package is still not recieved.

Sincerely,

*************************
Business Response
Date: 08/15/2024
Please see attached.
Customer Answer
Date: 08/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************

, TX 76234
Initial Complaint
Date:07/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not positive on the day, FedEx is saying Jan 17th. I paid to have something(trading cards) shipped over seas, before I left the parking lot I had changed my mind and asked them to cancel the order. They told me they canceled it and gave me my order back. Some time later I noticed this $88.21 FedEx charge on my account. I brought up the dispute with my bank, on May 26th they refunded me the $88.21. I have an account with PNC, account number: ************. Now on June 15th I get a collection notice from FedEx. The invoice claim number for that is: ***********.
Business Response
Date: 07/30/2024
Dear *******************************:
This is in response to your recent inquiry addressed to the Better Business Bureau.

A credit of $88.21 was processed for invoice number ********* on July 30, 2024 to the billed credit card for FedEx tracking number 788693665954.

For any additional information, please contact your credit card financial institution.

On behalf of FedEx, we regret any inconvenience you were caused.

Respectfully,
FedEx
Customer Answer
Date: 07/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*******************************
***********************
***********************

Customer Answer
Date: 10/11/2024

Complaint: 22031225

Months ago I filed a complaint and everything I thought was resolved. I'm now again receiving debt collection from FedEx for $100.56.

Sincerely,

******* ********
Business Response
Date: 10/15/2024
Dear ******* ********:
Your report to the Better Business Bureau regarding tracking number ************ was received.

Our research indicate that you were billed twice under the invoice level for this shipment. We regret any inconvenience and the freight charges were credited in the amount of $100.56 on Invoice number 223433443 .
Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bike for my sons birthday off amazon it was being shipped through FedEx there are two cities it can come through if its sent through ****** tx then I receive my package but if it sent through Bryan ** I never receive my package and its always sent back. I have been speaking with fed ex for a week about my package and being promised my package will be delivered the next day and it never is when I spoke to FedEx on July 22, 2024 I was promised my package to be delivered before noon July 23. I never received it so I called them again I have filed a complaint but nothing has been done and was told today they will not deliver out here. Thats why they keep putting excuses down I have been told delivery was attempted, but the business was closed even though this is not a business and I was home all day. They have use the excuse of weather delay, and also the excuse of incomplete address, which none of the above are true. I feel that FedEx needs to be held accountable or the specific FedEx driver needs to be held accountable for continuing to lie and never delivering packages out to my address of ********************************* being delivered out of the warehouse in ***** *****. There is no way to speak to a person face-to-face the only way to speak to anyone is customer service which is not even in the area I am very upset my sons birthday present will not be here and I now have to cancel the order and re-order it and hope it does not get shipped to them again .
Business Response
Date: 07/24/2024
Dear *******************************,
This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered on 7/24/24 at 4:52 pm.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
?
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. ?

Respectfully,

FedEx
Initial Complaint
Date:07/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally complain about a damaged shipment that my customer received. I am attempting to file a claim but have been unsuccessful so far.I purchased a FedEx SmartPost label, which means FedEx picks up the package and then transfers it to the local **** office in the delivery city. However, when I tried to file claims with both FedEx and ****, I encountered difficulties. According to the tracking information, FedEx states that they will deliver the package themselves and not ****. This has prevented me from filing a claim with ****, as they never received the package.I am unsure why the package was not passed from FedEx to ****, but regardless, it arrived damaged. I have been going back and forth with both shipping companies and am exhausted from the process.I would like to request a full refund for the cost of the package, as well as the shipping costs, totaling $530.Thank you for your attention to this matter. I look forward to your prompt response.
Business Response
Date: 08/05/2024
Dear *************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our office has been unable to reach you by phone. Any exception to our normal, quality service is important to us.

Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call us at ************************ for assistance.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,

FedEx

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