Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,507 total complaints in the last 3 years.
- 5,099 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/14/24 package was incorrectly routed to a pickup location I never requested. Stayed at pickup location 8days put on a truck and delivered back to pick up location. Called FedEx customer service who insured me this would be returned back to shipper. Stayed at pick up location for 5 days put back on a truck and delivered once again to the pick up location. FedEx policy is to hold package for 5 days at pickup location then reach out to shipper for further instructions. They never reached out to shipper for further instructions. None of your customers service agents can tell me why or give me any information. One agent told me they were just going to keep my package and hung up on me 7/11/24 @11pm est. Called to file a complaint on this agent but the agent taking the complaint wouldnt give me a reference number and still havent received one. Im honestly disappointed at this level of non existent customer service. Would not use fedex for any of my shipping services again. But I would like to know whats going on with this package and why it is not being returned to sender per fedex policy and proceduresCustomer Answer
Date: 07/19/2024
Tracking number 275860227996
Business Response
Date: 07/25/2024
Dear ****************,
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 275860227996.The Ground facility manager called you on July 23, 2024, and provided information. The package was returned to the shipper and out for delivery on July 24, 2024.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received my package today with box being damaged, even fragile sign displayed on box, as well as the inside. I have contacted with ******* - FedEx representative and was promised someone from FedEx will come pick up the damaged package since it's heavy weight. I have waited all day today and contacted FedEx again and spoke with *** - FedEx representative only to be informed that they are unable to get pick up my package even though I informed otherwise. This is not the first time that FedEx keeps damaging all my packages and no one is responsible for this. I am disgusted with how FedEx workers do not care about their jobs and not being careful with products customers order. I am also upset with miscommunication among representatives. I feel I have been ripped off and no one wants to help. I am afraid to buy something that could possibly be delivered by FedEx since they are known for not caring about and damaging products. Can there be something that a customer can decline the damaged product and return to sender? Customers are always left out with no help from them. Thank you and hope to hear from you soon.Business Response
Date: 07/22/2024
Dear **********************:
This is in response to your inquiry addressed to the Better Business Bureau.
We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number ************. We regret any inconvenience you experienced as a result of this situation. Unfortunately, we are unable to retrieve your package.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExCustomer Answer
Date: 07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. Thank you once again for helping me with this as well as I am thankful for FedExs response.Sincerely,
*************************************, AZ 85374Initial Complaint
Date:07/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the afternoon of July 11, 2024, I returned to my office to find a FedEx door tag bearing the number DT7064 4537 4986. I searched the fedex site for this shipment with negative results. I called the number on the doortag, **************, I provided my door tag number to the auto-attendant, and the auto-attendant not only failed to retrieve any information about this shipment but also refused to connect me with a customer service representative. How am I supposed to find out any information about this package when I cannot get it online, I cannot get it from the telephone auto-attendant, and the auto-attendant refuses to connect me with a customer service representative? I was not in my office because I was working. I have court appearances in different counties across **********. I want to know who is shipping this to me because I am not expecting any Fedex shipments. I always have problems with Fedex. This is patently obnoxious!Business Response
Date: 07/16/2024
Dear *********************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ******************************************************
Your concerns regarding your poor customer service experience while inquiring about the status of your door tag have been brought to the attention of management and will be addressed internally.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*********************************101 Route 130 South Suite 1***********, NJ 08077Initial Complaint
Date:07/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Once again this week they failed to deliver my order. This is the 3rd time this has happened recently. Each day their tracking says out for delivery but I never received it. The tracking number for this package is ************. We are old and handicapped and need to order online but it seems fedex is not concerned about their customersBusiness Response
Date: 07/16/2024
Dear *************************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 5:08 p.m. on July 11, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************98 Poorhouse Ln*********, ** 38351Initial Complaint
Date:07/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a gift card from ******* to be sent to my granddaughter. Showed it was being delivered by FedEx but it never arrived and just started showing delayed.. filled claim with FedEx but have given no response to claim.Customer Answer
Date: 07/14/2024
I have a claim with FedEx C-********* but when I check the stats its says closed yet the item has never been received and tracking still shows delayed. I now want them to pay me for the lost card $50 since the apparently cant deliver it!Business Response
Date: 07/18/2024
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
We regret that your shipment has not been received. Although additional research has been conducted, unfortunately, we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/18/2024
Complaint has been resolved can be closed thank youCustomer Answer
Date: 07/19/2024
Date Sent: 7/18/2024 6:57:49 PM
Complaint has been resolved can be closed thank youInitial Complaint
Date:07/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 Packages shipped FedEx International Priority with Money Back Guarantee (MBG) scheme / service. Packages delivered late due to Operational issues - Volume, Space/Service disruptions.Billing denies claim due to Weather.Executive Team denies claim due to "additional day added for customs"The "additional day added" criteria has not been used before. If applicable it should apply to all packages & factored into commitment date when selling the service.On accepting packages a commitment date is given. We purchase service on this basis. Commitment date is identified on FedEx tracking. After late delivery, FedEx is adding a day to not honor guarantee.1. Additional day added without notification is a breach of contract.2. This is a new reason without precedence. Claims are honored with original commitment date.4. To circumvent the guarantee, FedEx is ignoring service/operational delays by deflecting to an invalid reason - a case of "bait and switch" and "unfair trade practices".AWB - ************ Tracking clearly shows OPERATIONAL Volume delay in ***** - April 4. Departed India April 5 Commitment Date - April 5 - still in transit - at International Location on commitment date.Arrived *** - April 6 - after commitment date A different AWB ************ - with IDENTICAL tracking was approved for MBG without additional day added. So reason for denial provided does not apply.Package delay was at hub due to Volume / Space.MBG applies / refund is due AWB ************ Tracking clearly shows OPERATIONAL delay due to Volume in ***** - April 8. Departed ***** April 9 Commitment Date - April 10 - still in transit - at International Location on April 10 Arrived *** - late on April 10 - after commitment date A different AWB ************ - with IDENTICAL tracking was approved for MBG without additional day added. So reason for denial provided does not apply.Package delay was at hub due to Volume / Space.MBG applies / refund is due.Conflicting denial responses attached.Customer Answer
Date: 07/17/2024
Attached is communication from the shipper in ***** confirming the delay in packages due to Volume / backlog at origin station. Any such delay qualifies for a refund of shipping charges under the *** scheme provided by FedEx. Failure to do so is a breach of contract by FedEx.Business Response
Date: 07/17/2024
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate that you are currently engaged with specialist, Corneshia, in Executive Services,regarding your inquiries about tracking numbers ************ and ************, so she is your
direct contact regarding this matter only, and can be reached at **********************.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trustour customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/22/2024
Complaint: 21976816
I am rejecting this response because:Corneshia (Executive Office) spoke to me on Tuesday (7/16) with a promise to investigate further and respond by Thursday (7/18) - I have not heard back.
In our conversation I negated FedEx representation that 1 extra day gets added to *** commitment date due to ***** customs. The tracking of packages clearly shows this is not the case. I provided full details of how packages move from DEL -- that customs clearance in ***** is procedural and mostly automatic.
Packages depart on the next available flight from DEL. There are no night flights and no delay due to "outbound customs clearance" scan. Any exceptional delays of Exam / Hold / Delay show separately in the Tracking Scans, which do not exist in the packages currently under review.
Attached is a letter from our Freight Forwarder in ***** clarifying and reinforcing the situation as identified by me i.e. customs scan does not delay package departure. ********* was to confirm with India about "night flights from DEL" which FedEx USA claims are missed due to customs requirements and therefore add a day to the *** commitment date.
FedEx has agreed that these packages were not delayed due to weather. FedEx is however incorrectly adding a day due to India customs, which we have proved is wrong / inaccurate. There is no evidence of such delay in tracking or mention of this feature in the FedEx *** "terms and conditions". By denying *** and adding a day to the commitment date FedEx is in Breach of Contract made at the time of accepting our packages and giving us a CONFIRMED DELIVERY COMMITMENT DATE.
We have been unsuccessful in reaching *********, so are sending this response to BBB. This matter remains unresolved.
Sincerely,
*****************************Business Response
Date: 07/23/2024
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Once your case is escalated to Executive Services that is the highest level and whatever decisionis rendered is binding. We have provided you with the assigned rep's information so you must
reach out to them going forward and/or contact you shipper because you are a 3rd party.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust
our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/29/2024
Complaint: 21976816
I am rejecting this response because:I are not disputing that Executive Services is the highest and final authority, however except for 1 phone conversation on July 16, with a promise to call back on July 18, ********* has not communicated with me. It is now almost 2 weeks.
The phone contact provided by FedEx in their previous response is an "invalid extension". I was however able to get a correct extension from another source and have left 3 messages for Corneshia, including Thursday 7/25 and Friday 7/26 with no response. I do not have a direct email for Executive Services.
Please provide me with a valid phone and email for Executive Services so this issue can be resolved. I am a small business. The invoices are past due pending resolution and late fees are accruing. The invoices are billed to my account, so I am not a "3rd party". The credit for MBG claim has to be given to my account.
Sincerely,
*****************************Initial Complaint
Date:07/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx has not delivered my package although it has been on the truck for delivery for several days. The updates consistently say it will be delivered the next day; however, it is still not being delivered and when I attempt to call them, I am put into an endless phone tree. This is poor customer service and at this point, I am curious to know if my package was stolen since FedEx has it but refuses to deliver it.Business Response
Date: 07/17/2024
Dear ***************************
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 11:11 a.m. on July 12, 2024.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/17/2024
Complaint: 21976618
I am rejecting this response because:The package was never delivered to my home as expected and as paid for. I actually drove to the FedEx facility in ***************, ********* on Thursday, July 11, 2024 to pick up my package after it had been out on the truck for delivery for three days and had not been delivered. I did not want to keep waiting and being disappointed. I waited at the location from them to track it down for over 30 minutes. However, since the truck had not returned at the time I was at the *************** location, the worker stated that she could hold the package there and not send it out again on Friday. I agreed to this because I did not trust that it would actually be delivered Friday, July 12, 2024. I returned to the *************** location on Friday, July 12, 2014 and picked up and signed for my package.
This is not the first time FedEx has not delivered packages to my home address in an appropriate and timely manner. My wife and I have called to complain numerous times. We keep getting told that FedEx contracts other agencies to assist with delivery, and those individuals do not provide the same level of services as FedEx. On one occasion, after a package had not been delivered each day for over a week, someone at the FedEx warehouse location literally printed a picture of our home and the street view and taped it to the box - so the driver would not simply return the box to the warehouse without actually driving to our address.
I received a telephone call from "****" from FedEx yesterday about my complaint. I returned her call and was told that she was not available - and that she must be with another client. The receptionist took my information and call back number for **** to call me back. **** did not call me back, so I was not able to explain any of this to her. I simply received an email from the BBB stating that FedEx had responded to my complaint. That response was that the package was delivered....it was not (as explained above).
Sincerely,
***************************Business Response
Date: 07/25/2024
Dear ***************************
This is in response to your inquiry addressed to the Better Business Bureau.
We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ************ . The shipper chose the service type of FedEx Ground Economy, which specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days.
On behalf of FedEx, we regret any inconvenience you have encountered.
Respectfully,
FedEx
Initial Complaint
Date:07/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx won't deliver a package and they are saying it's due to the address being invalid. They sat on it for a week, and said it was delayed when we tried following up 7/9. 7/11 they said the driver got confused about an ATTN line related to a job number for our own internal billing purposes and tagged it invalid address(on the 3rd!). It has been sitting up the street for over a week. FedEx said they won't attempt to re-deliver since it was tagged invalid address. This is an urgent package that is holding up a large project. This is also our 10th order of the same equipment and there has never been an issue. There were 2 packages in this order, addressed the exact same and we received one. Not sure what the hold up is here. Please have them deliver the package. Pics attached. Happy to provide anything else that *** help. Thanks.Customer Answer
Date: 07/12/2024
We were able to get the package this morning finally, we can close this out. Thank you !Initial Complaint
Date:07/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This has been an ongoing issue over the last two months. FedEx consistently states that they've tried to deliver a package, but I was not home. Each time I have been sitting at home and they do not ring my doorbell or leave a doortag. Each time the carrier has claimed to try to deliver, I have called customer service to complain, but the situation does not resolve. This latest event started on 7/10/24 and has continued to 7/11/24. I have a case number with FedEx from 7/10 C-********* Ref-1819. Even with an active case number, the driver claimed on 7/11 that I was not home. I received a partial delivery from this order on 7/9/24.Business Response
Date: 07/15/2024
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 10:47 a.m. on July 13th, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedExCustomer Answer
Date: 07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
********************************************************* Apartment 2***********************Initial Complaint
Date:07/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shipment status is a complete lie. I have been here all day long awaiting this delivery. Matter of fact, I was outside near the driveway the better part of the afternoon. NO FedEx truck showed up here at all at any time. So the driver is just fabricating whatever excuse he came up with for not being able to deliver. He needs to be fired, as his apparently work ethic reflects poorly on the reputation of FedEx. If FedEx is even interested in it's reputation any longer.I am a senior citizen and being treated this way is considered as elder abuse.Business Response
Date: 07/19/2024
Dear ***************************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 6:28 p.m., on July 12, 2024. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
Respectfully,
FedEx
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.