Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
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  Federal Express

  2200 TriCities Crossing Kingsport, TN 37664

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  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2010 Cumberland Ave 4 Knoxville, TN 37916

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  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several items from 2 different retailers, the retailers chose FedEx as the transport service. So on Friday July 12th, 2024 these packages (3 boxes) were supposedly delivered to my son's apartment in **********, **. They were supposedly put on the delivery truck at the ************************************* facility. Very limited info on that although FedEX should have all that information. My son was sent a confirmation that the 2 boxes were delivered along with a picture that actually shows 3 boxes. The picture is horrible and doesn't really confirm at all where these packages were left. It is clearly NOT my son's apartment as he is on the 2nd floor of a building within this very large complex. At first I thought the driver was so lazy that he had left an additional package which belonged to someone else with my son's items. I remembered I had ordered another (fairly heavy/larger) item from another retailer who did not not send a delivery conformation but "delivered" was noted on my account info. My son looked all around his building including adjacent buildings, the complex sent out some of their people to look for the boxes and I contacted FedEx and 2 retailers immediately. All I can say is that FedEx was NOT helpful at all and actually put all the work on me, the "customer". Now with a confirmation of delivery, including a horrible, blurry picture of a nondescript place, taking care of this through the retailers is very hard and a lot of extra work. The drivers are not held responsible to deliver items accurately nor properly and so it seems like why make the effort. A picture that doesn't show a house/apartment number or some type of identifiable marking is useless and should NEVER be accepted as proof of delivery. FedEx's statement on their website, "Throughout the world, the FedEx name is synonymous with integrity and reliability." Here is how I feel when I know that my item is being shipped FedEx, either it won't arrive or it will arrive damaged. left in rain

  

  Business Response

  Date: 07/30/2024

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed,the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers 276732817790, 276763385446,

  and 276763386567.  The local Ground facility management determined that the packages were delivered to the wrong building and the driver was unable to retrieve the packages.  We understand

  you have contacted the shippers and Letter of Explanations were emailed to you confirming packages were misdelivered.  

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21987524
  
  I am rejecting this response because: thats all this company is about apology with no action nor change what so ever. They never accept actual responsibility in regard to the consumer who depends upon their efforts to deliver items accurately. I get that FedEx is paid by the retailer/seller who has a contract with them but in the end their job is to deliver items to the correct location to the consumer who has made the purchase. It is getting worse and these situations are occurring more often as there isnt any recourse for the careless performance of duties related to delivering items. Also it takes day to get a hold of someone at the company when the consumer needs to notify the company that an item wasnt delivered as noted by the driver. Items could be found, retrieved and errors in delivery could be corrected if it didnt take over 6 days and numerous attempts to reach someone. They stated several times that they need notification from the seller/retailer to start a case. When the seller believes the delivery has been made correctly, based on inaccurate information (including shoddy delivery confirmation photos), why would they question or report delivery issues. To the contrary, the consumer is left to refute the the claim of delivery in order to recovery money paid for items. FedEx process and procedures makes this virtually impossible. Nothing was addressed just lots of talk and plenty of excuses.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/09/2024

  Dear ****************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking numbers 276732817790, 276763385446,
  and 276763386567.  The local Ground facility management determined that the packages were delivered to the wrong building and the driver was unable to retrieve the packages. 

  Management has address this issue with the drivers to alleviate future mis deliveries.

  All Claims are settled with the shipper per FedEx policy, unless they provide a letter of authorization to settle with the recipient, so they must be contacted to initiate the claim.  

  We emailed you letters of explanation for the tracking numbers to provide to shipper if applicable and you confirmed receiving them.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fedex Failed to deliver my package on July 14 *************************************************************************************************************** hallway where it was stolen theres a history of packages left in hallway where theft occurs daily at ************* apts not able to reach anyone today

  

  Business Response

  Date: 07/16/2024

  Dear ***********************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
  
  Our records indicate the shipment on tracking number ************, was delivered July 14, 2024, at 2:31 p.m., to the address on the shipping label.?We are concerned to learn of your report that the shipment was not located.?

  We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.? 

  On behalf of FedEx, we regret any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
  
  Respectfully, 
  
  FedEx 

• Initial Complaint

  Date:07/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suppose to receive a package last week from Amazon they delivered it to the wrong address. I was suppose to receive 2 deliveries today and now they are missing also! I filed a complaint thru the bbb last year because everything I attempted to do to get this resolved and yet they still cannot get it right!

  

  Business Response

  Date: 07/19/2024

  Dear **********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with the service you received regarding the shipment tracking number ************ and ************. We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. 

  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/19/2024

  I was contacted by a manager. He gave me his email if I had more concerns which was ****************************************************************** this email was even read back to him to make sure it was accurate.  The next day I sent an email to him with an issue in regards to another issue and the email was rejected so I am back to square one.

  Customer Answer

  Date: 07/19/2024

   
  I was contacted by a manager. He gave me his email if I had more concerns which was ****************************************************************** this email was even read back to him to make sure it was accurate.  The next day I sent an email to him with an issue in regards to another issue and the email was rejected so I am back to square one.

  

  Business Response

  Date: 07/22/2024

  Dear ******:

  This is in response to your inquiry addressed to the Better Business Bureau. We regret any inconvenience you experienced as a result of this situation.

  Your concerns have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  FedEx

  

  Business Response

  Date: 07/22/2024

  Dear Customer:
  
  This is in response to your inquiry addressed to the Better Business Bureau. We regret any inconvenience you experienced as a result of this situation.
  
  Your concerns have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in two packages with a QR code according to the directions I just had to make sure the labels previously on the package we're not showing. Furthermore from my understanding the only time you have to use FedEx's packaging is when you don't have any or you're doing a flat rate. You also must contain leaks and notify them if there are Hazard materials in the Box.Would that said I've never had a problem at the postal office or **** Typically when I want to do a refund it's never been an issue where I use the packaging that it got sent into as long as those labels were removed. Which I did this time and I've done it a couple other times at FedEx with no issues. Today it was an issue the guy basically said that the package was not pretty enough and I had to pay for packaging so I'm looking for a refund because I don't feel like that's right I had packaging it was tape it was sealed all you had to do is put a sticker on it it looked like there was plenty of room on the top of it to attach a label to. Contacted their corporate office I so far have not gotten anywhere with them. So I'm just looking for solution

  

  Business Response

  Date: 07/23/2024

  Dear *******************************,
  
  Your report to the Better Business Bureau regarding FedEx Office Package Repacking Issue.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted. Should you wish to speak to a me, please contact me at ************  ext ******, and refer to your tracking number when calling.
  
  We appreciate your patience while we work to resolve this.
  
  FedEx
  
  

• Initial Complaint

  Date:07/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, July 6, 2024 at 10:43AM, sent small Fed Ex small envelope package PRIORITY OVERNIGHT Tracking #************ from Fed Ex office in ********* to *************, ** at cost of $41.20, a 2 1/2 hr drive away from delivery address, which I was not able to do until Weds. Enclosed was emergency medicine required on Monday AM as promised by Fed Ex service paid for. However, Fed Ex in ******* sent the package out of state to *******, **, failing to deliver it until Weds, which caused another emergency & the day I was able to make the 2 1/2 drive to the delivery address. Claim filed for refund of all charges. However, please note that falsified tracking information was posted on main tracking page to cover up error w/ the real tracking information only available by clicking "tracking history," which should be a fireable offense for whoever posted it. Fed Ex label/envelope, Real tracking ************ tracking info attached.

  

  Business Response

  Date: 07/24/2024

  Dear ***********************,
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  A credit of $41.20 was processed on 7-24-2024 to the billed credit card for FedEx tracking number number 777245020297.
  
  For any additional information, please contact your credit card financial institution. Please allow up to 72 business hours for the adjustment.
  
  On behalf of FedEx, we regret any inconvenience you were caused.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  ***************

  Belvedere, CA 94920

  
  

• Initial Complaint

  Date:07/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a tire. It was shipped by the business. FedEx was supposed to deliver on 7/11. 7/11- Said was on truck for delivery. It was not delivered. Said delivery restriction. That was a lie.7/12- Said it was on truck for delivery. It was not delivered. 7/13- Said it was no truck for delivery. Then it said delivery attempted but customer wasn't available. This a lie!I was home the entire day on the 13th. There was someone here all day on the other days. NO FedEx vehicle came onto my property. There is no obstruction for vehicles coming onto my property. There are no animals to interfere. Further, the package does not require signature. Laziness and incompetence does not constitute a reasonable delivery exception. This is unsatisfactory.

  

  Business Response

  Date: 07/31/2024

  Dear: ***************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ has been delivered at 1:56 PM on July 15,2024.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. Management has addressed this issue and advised they have reached out to you and left their contact information for a call back. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx for any assistance that they require with a claim.
  
  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:07/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A 12' awning purchased from Temu was delivered on May 31, 2024. I received notification with a photo taken by the delivery driver of the home/location of said product. I immediately notified FedEx that the photo shown as my home of 48 years was NOT **********************************************. I received 3 responses stating that it had been delivered to the correct address and where to look on MY property with their final response stating they could assist me no further and I was to contact the supplier. I contacted **** and was told that their records (from FedEx) stated that the delivery had been made correctly. I then contacted the supplier and was given the same response. I then filed a dispute with PayPal and included pictures of the CORRECT home/address, but FedEx submitted their photo and my claim was denied because of that photo. I contacted Temu customer service with proof that my dispute was denied as well as photos of the FedEx photo and pictures of my home. The home pictured is a brick one story home with a ramp where the package was left. My home is a tri-level home in brown wood siding with 8" numbers (4304) on the front of the home. They have responded with the same photo from FedEx of the address/home and they could assist me no further even though I sent photos of the CORRECT address 12 times. FedEx must acknowledge their mistake and refund me for the package that was delivered to the WRONG address that I never received. If they are allowed to take a picture of any house and use it as proof of delivery, what is an unsuspecting consumer to do? I will FIGHT to have this miscarriage of justice righted. I was unable to upload my photos due to their size, but will provide any/all things requested.

  

  Business Response

  Date: 07/23/2024

  Dear  ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 275163684412. 

  Our records indicate a proof of delivery on May 31, 2024, at 8:49 a.m., however we understand you did not receive package, and Ground facility has confirmed

  that package was misdelivered.  The driver has been unsuccessful in retrieving package after several attempts.

  We suggest the shipper is contacted to begin a Claim. 
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving

  you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 07/23/2024

  FedEx has finally acknowledged that the package was not delivered to the correct address. They also acknowledge that they were unable to recover the package. Their response now states that I "must contact the supplier" to begin the claim process. My question is WHY DO I HAVE TO CONTACT the supplier and NOT FedEx? I have spent 1 1/2 months attempting to resolve this situation since I immediately contacted them on May 31, 2024 on this being delivered to the wrong address. Why should I have to spend one more second on this issue? They also have the info on the supplier or who shipped the package do they not? This is NOT acceptable that I am having to take more time and energy on THEIR mistake.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 21984975
  
  I am rejecting this response because: FedEx has finally acknowledged that the package was not delivered to the correct address. They also acknowledge that they were unable to recover the package. Their response now states that I "must contact the supplier" to begin the claim process. My question is WHY DO I HAVE TO CONTACT the supplier and NOT FedEx? I have spent 1 1/2 months attempting to resolve this situation since I immediately contacted them on May 31, 2024 on this being delivered to the wrong address. Why should I have to spend one more second on this issue? They also have the info on the supplier or who shipped the package do they not? This is NOT acceptable that I am having to take more time and energy on THEIR mistake.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/25/2024

  Dear  ****************,
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 275163684412. 

  The package was misdelivered and is unretrievable.  We called you on July 23, 2024, provided this information, however you advised the shipper would not

  resolve because a proof of delivery was noted.  We agreed to call the shipper to advise, however the number provided on label is invalid, and you don't have a 

  direct number, because the item was ordered through a 3rd party.  You advised you would provide the 3rd party with the case number and our email address to

  verify with us that package was misdelivered.

  All Claims are settled with the shipper unless they provide a signed letter of authorization on their letterhead to settle with the recipient.
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving
  you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21984975
  
  I am rejecting this response because:

  I have chosen not to once again reiterate the details of the  ordeal that I have been experiencing the past 7 weeks. I have over 50 replies/inquiries/responses Ive made with FedEx, the shipper, Temu, PayPal, BBB, Call 4 Action, and the **AG.  In ALL of the previous communication, it has been FedExs failure to investigate my claim for a misdelivery and the continuation to perpetrate the same falsehood that delivery was made and logistics showed it was made to the address on the label that I am having to reply again to FedExs last response.
  The only reason I was able to receive acknowledgement that a misdelivery had been made by FedEx was because I filed a complaint with BBB and the ** Attorney Generals office. Being unable to retrieve the package where it was misdelivered and phone calls informing me that FedEx was unable to contact the shipper because a digit on their phone # was missing does NOT resolve the issue because I still do NOT have the package. The address on the label from the shipper was correct. There was absolutely NOTHING I did wrong, nor the shipper. Had I been the one to make an error or the shipper, the fault and responsibility for the misdelivery would be mine/theirs. FedEx would have been blameless. FedEx misdelivered the package, but is not accountable for this mistake and not required to rectify the situation unless I jump through another hoop and obtain information/contact when theyve been unable to do so. How is this right or possible?
  I did exactly what I told **************** would do and sent the information to the last contact I had with a CS Rep at ****. I did so reluctantly as it IS FedExs responsibility due to  their misdelivery and sending falsified information to all inquiries to obtain this information, NOT MINE.  All Claims are settled with the shipper unless they provide a signed letter of authorization on their letterhead to settle with the recipient. Youre not able to contact the shipper, but in order to file a claim on the misdelivery by FedEx, I am? Just another stall method to wear down a defenseless customer and take NO responsibility or liability for the misdelivery. 
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. These are the same empty words at the end of each communication from FedEx. I will allow my complaint to expire, but I will NEVER accept that it was resolved satisfactorily because it has NOT. I should have realized on May 31, 2024, that even when a large company such as FedEx is wrong, I could NEVER win. Its been a living h*** throughout this ordeal and Im DONE.
  
  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had oder my diabetes medicine to be delivered to my apartment cause I didn't have a ride to go get them. In the process title was delivered, no knock, not being informed that the package was outside my door. He took a picture that I t was delivered. Still no knock. The diabetes medicine was stolen, filed a police report because of my medicine. Detective *. ********* is on the case. The point I'm making u owe me cause I went without my medicine **** than a week. I didn't have what I needed. U need to refund me the meds being stolen anf the hardship I endure. Don't make me get a lawyer because ur business socks and have bad employees that don't want to do their job. U need to do better

  

  Business Response

  Date: 07/30/2024

  Dear ***** *****, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  FedEx is concerned that we failed to meet your expectations which resulted in a poor customer service experience. Tracking number ************, last shows released at the door June 29, 2024 at 10:44a.m.  After researching the area, no alternate information was available regarding the package location. We have escalated your concerns regarding a knock on the door to your local service stations,  for future delivery support.
  
  FedEx may release a package with no signature at a residential address if none of the FedEx Delivery Signature Options are selected. As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at
  
  ******************************************************************
  
  FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, and get delivery notifications when packages are ************* may also consider requesting signature service or redirect to hold on future orders.
  
  Because your financial arrangements are with the shipper, please contact them directly for any additional support regarding claims, product reimbursement, or replacement policies.

   

  On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

  Respectfully, 

   

  FedEx 

   

  

  Business Response

  Date: 08/05/2024

  Date Sent: 7/30/2024 3:23:13 PM
  

  Dear ***** *****, 

   

  This is in response to your inquiry addressed to the Better Business Bureau.
  

  FedEx is concerned that we failed to meet your expectations which resulted in a poor customer service experience.  Tracking number ************, last shows released at the door June 29, 2024 at 10:44a.m.  After researching the area, no alternate information was available regarding the package location. We have escalated your concerns regarding a knock on the door to your local service stations,  for future delivery support.
  
  FedEx may release a package with no signature at a residential address if none of the FedEx Delivery Signature Options are selected. As safety of your shipments is a concern, you may consider registering for FedEx Delivery Manager at
  
  ******************************************************************
  
  FedEx Delivery Manager helps you to keep track of packages, arrange to pick them up at a nearby location, and get delivery notifications when packages are available. You may also consider requesting signature service or redirect to hold on future orders.
  
  Because your financial arrangements are with the shipper, please contact them directly for any additional support regarding claims, product reimbursement, or replacement policies.

   

  On behalf of FedEx, we extend our sincere regrets for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

  Respectfully, 

   

  FedEx 

  Customer Answer

  Date: 08/15/2024

   
  Good day, this is in regards to ur answer. Take it and stick it where the sun Dont shine. The guy lied about knocking.  The cameras do work and the have sound to it too. The management went back over the cameras and they heard no knock on the door.  He drop it off and took a picture and walk away. **** the detective didn't hear it. But the point is the lady that's a supervisor was very pissy with ne. U claim u care but to don't show efforts at all for the little people.   She brushed me off and then she hung up in my face. Now that's rude!!!!  She has no people skills at all.  In a since she sounded racist, inconsiderate, rude,and disrespectful towards me. When I told her that I'm on a fixed income, that's what I mean!!! I don't have the money to pay for medicine.  But point is that I asked if FedEx to pay for me to do that she laughing and said no. I wouldn't recommend FedEx for anything.  ************ has really **** me off.  If ur company caught on fire, I wouldn't recommend a dog to **** on u. That's MAD AT U FOR WANTING TO DISREGARD THE LITTLE PEOPLE. I WILL MAKE SURE AND LET PEOPLE KNOW HOW U TREATED ME!!!!! Don't for get that u work for the company,  but MY GOD can close u down!!!!! Have a good day. Come back with a better response!!!!!

  

  Business Response

  Date: 09/18/2024

  Dear ** *****, 

   

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction

  
  FedEx understands your concerns that we failed to meet your expectations which resulted in a poor customer service experience.  We have escalated your concerns regarding knocking on the door for delivery notification. For future delivery support, managers at your local service stations have addressed the issue with the drivers serving your area.  

  
  We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

   

  Respectfully,

  FedEx 

   

  

  Business Response

  Date: 09/24/2024

  Date Sent: 9/18/2024 12:01:37 PM
  

  Dear ** *****, 

   

  Thank you for your reply. Our apologies that we may not have answered to your satisfaction

  
  FedEx understands your concerns that we failed to meet your expectations which resulted in a poor customer service experience.  We have escalated your concerns regarding knocking on the door for delivery notification. For future delivery support, managers at your local service stations have addressed the issue with the drivers serving your area.  

  
  We regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

   

  Respectfully,

  FedEx 

• Initial Complaint

  Date:07/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received email of delivery on 11 July 2024. Website listed item as out for delivery, before close of business. At 6 pm called the call center and was informed they had until 8 pm for residential delivery. Called call center at 9 pm asking where item was as we had not received it yet. Response was " we will look into it, your delivery was actually supposed to be on 12 July 2024". Representative stated they would guarantee delivery on actual date of 12 July 2024. At 9 pm, 12 July 2024 called call center and asked where item was. She stated yes she could see where item was listed on vehicle and out for delivery 2 days in a row but couldn't explain why I didn't have it. She said she opened a case on the issue. I then asked for a supervisor and voiced my concerns to him. He also could see " out for delivery " both days and he would investigate. Meanwhile I now have to wait 7-14 for them to complete their b/s investigation before a resolution can be made. The item has been loaded twice and out for delivery...what is the issue? This item does not require a signature, and cannot be outside in the weather. I have been in the front yard for 2 days and no attempt has been made. I am 1 mile from local high school, very easy to find. Only 2 ways to get to my residence and both are visible from my living room.This is not the first time as well. Wife received notice of item being returned because driver could not find residence. Once again, I can see both entrance to my place. I am disabled and home 24/7. No attempt made.When is this b/s going to end. Enough is enough.

  

  Business Response

  Date: 07/16/2024

  Dear ***************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate that your shipment was delayed while being processed at our sorting/ local facility.
  Tracking data reflects that the shipment was delivered at 11:18 a.m., on July 16, 2024, to which you have confirmed receipt.
  
  Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx
  

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disgusted, outraged and absolutely disappointed with this facility! After 10 calls to 10 different agents/supervisors, in 10 different countries, with 10 different conflicting updates.... I reached the most asinine, obnoxious, arrogant, insensitive, cocky, unhelpful, smart mouthed agent named ***** (agent id #*******. After waiting for 7 hrs for a package that driver did "not" attempt to deliver properly, that he noted wrong in system, that some agents said will be reattempted, that other agents said the facility is waiting for me to pick ip, and that other agents said was going to be returned to shipper........NOTHING and I mean not an ounce of this mayhem, misinformation, misguidance and foolery unnerved me like the call with this agent *****. Her attitude was basically she did not want to talk about the errors made. She didn't care who I talked to before her and was not interested in helping me gain clarity on why there were so many fumbles up to the very last one where she told a supervisor/***** to tell me my package was sitting at the Post Rd facility awaiting my pickup when it had actually just been delivered (FINALLY!!!) to the address (with absolutely no indicator in online tracking). All I wanted at the point of my call was the name and number for a Regional and/or District Manager to report every ************* of FedEx staff I spoke to today in hopes of an apology and some course correction. I previously worked as Ops Manager for DHL. I trained my agents to be empathetic, to render superior service at ALL TIMES, refrain from letting their personal matters bleed into their work and always stay mindful that something is in that packaging to change the life of its receiver in some way so deal with kindness, urgency and empathy, always. This dreadful agent missed every **** in the most egregious way up to and including hanging up in my face. I want ***** severely reprimanded and I want CEO/Management level contact info to assure outcome.

  

  Business Response

  Date: 07/22/2024

  Dear ***********************:
  
  This is in response to your recent inquiry addressed to the Better Business Bureau.
  
  Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. This will be addressed internally with the drivers serving your location. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx