Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,444 total complaints in the last 3 years.
- 5,060 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday, June 28, 2024 I sent a package with Fed Ex via Priority Overnight. Guaranteed delivery was Monday, July 1 by 5:00pm. At approximately4:30 pm July 1, I called Fed Ex to ask about the delivery as theirtracking showed the package still in *******. Speaking with a Fed Exrepresentative, I was told that the package would be delayed and not arrive for another few days. I was also told by the Fed Ex representative that since it was a Priority Overnight package, it would be an AUTOMATIC FULL REFUND. I said I wanted the refund. I was given NO other instructions on how toproceed with the refund. I patiently waited (NEVER AGAIN). Finally on July 16 I called to inquire about the status of my refund. I was told that I never requested/submitted for a refund. I was also told that since 15 days had elapsed that any refund request would be denied! I explained what I was told via phone conversation with Fed Ex on July 1, to noavail. I then said that July 16 was 15 days from the scheduled delivery date and I was still within the window. I was told the timing begins from when the package was sent. I asked how was I supposed to know that the package would be late on June 28? No answer. Getting nowhere, I asked to speak to a supervisor/manager. I was placed on a brief hold. The Fed Ex representative returned and told me that a manager wouldn't be able to do anything differently and HUNG UP! Not sure what I am more upset about: 1) being told on the phone that Priority Overnight is an AUTOMATIC full refund, 2) request for a refund from Fed Exis hidden and buried deeply within their website, 3) there is NO mention, that I could find, of a ************************************* 4) being ********************* up on by Fed Ex. I feel that I was flat out LIED to by Fed Ex.
Business Response
Date: 07/31/2024
Dear ***************************
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit of $55.05 was processed on July 31, 2024 to the billed credit card for FedEx tracking number 777125709632.
For any additional information, please contact your credit card financial institution.
On behalf of FedEx, we regret any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. I thank both you and FedEx for bringing this to a resolution and closure.
Sincerely,
***************************, IN 46825Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx was suppose to deliver my package on 7/11/2024. 2 packages were suppose to be delivered, which were True Religion and Lacoste. I paid for these items with 2 different cards. I spent almost $173 on the True Religion Package and almost $42 on the Lacoste package. FedEx said they would investigate, but I do not believe they did. I have yet to get my money returned for the true religion package. Also, the driver provided a picture, but that was not my door. I have a burgundy door, the driver took a picture of a green door. I have attached photos.Business Response
Date: 07/23/2024
Dear ****************:
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.
Your concerns regarding a recent delivery have been brought to the attention of senior management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.We have confirmed with you verbally that the package was received at your address.
Thank you for your patience in this matter and for shipping with FedEx.
Respectfully,FedEx
Customer Answer
Date: 07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
*************************, GA 30032Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package with ***** on June 29 2024. ***** used FedEx as the shipping company. Fedex sent out an email stating that the package was successfully delivered but FedEx actually delivered the package to a different address. I submitted a claim for my package not being delivering the correct address. They submitted an investigation stating that the driver tried to retrieve the package but they were not able to find it, But they never changed the status of the delivery. The status on the website still states package successfully delivered. ***** will not refund me since FedEx websites still states that the package was successfully delivered. The two companies keep telling me to contact the other company instead of them contacting each other. I am just one person trying to go back and forth between 2 large corporations. I feel like I exhausted all my options and there is not much else that I can do.Business Response
Date: 07/22/2024
Dear *******,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at 1:20 p.m. on July 6th, 2024. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/22/2024
Complaint: 22007375
I am rejecting this response because:this does not resolve the problem at hand. FedEx did an internal investigation and admitted that the deliverer dropped the package off at the wrong house and was unable to retrieve the package. On the official website, it still says the package has been delivered successful even though it has not been. I contacted the original shipper (*****) who is telling me that they cannot send a refund because fedex website says that the package was delivered and ***** is telling me to contact FedEx. There is nothing I can do as a customer of both parties since they keep telling me to go back to the other party. I would like FedEx to change the status of the delivery to correctly reflect the package as undelivered or delivered to the wrong address
Sincerely,
***************************Business Response
Date: 07/23/2024
Dear *******,
Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement. The shipper can then contact FedEx for any assistance that they require with a claim.
Respectfully,
FedExCustomer Answer
Date: 07/24/2024
Complaint: 22007375
I am rejecting this response because:
I already contacted the shipper and they said that because your website is saying that the package was successfully delivered they will not send a refund. You were also in business with the company ***** and you as a company are lying with the claim that the package was successfully delivered to my address when after investigation said it was not and that the delivery driver was unable to retrieve the package. Why wasnt the status changed to reflect the truth? Both businesses know what youre doing. You guys are sending me back and forth when you can directly contact them or change the status on your site to correctly reflect the truth so I can get a refund.Sincerely,
***************************Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The first time I decided to use **** as my platform to sell and I quickly sold a vintage cameo ring with filagree that flips to reveal an onyx. It was from 1930/40's and worth anywhere from ********* bucks and maybe more. Well FedEx lost my package. It was picked up on June 24th at 618 pm and arrived in *******, ********* at the hub on 6/25 at 722am. I filed a claim for 1210$ case #c-154167005. They have only contacted me to advise me my claim is delayed. When I was able to get someone in the claims department, he was condescending and when I asked him politely not to do that, he said not to disrespect him (by asking him not to speak to me on that manner), I the requested him to escalate my call to which he declined then I asked for his name and he hung up on me. Now I've had to refund the buyer on **** so I'm in the negative 80 after the fees **** charged and the shipping. My reputation is tarnished as a reliable seller and my integrity is in question. And I either want my ring back or the money it's worth.Customer Answer
Date: 07/26/2024
They contacted me today and I am not satisfied with their "solution" to having lost an inherited vintage ring with over 2000. Please advise. Thank you.Business Response
Date: 09/04/2024
Dear ******* *******,
Please see the attached letter regarding your claim for tracking number 276219440730.
Best regards,
FedEx
Customer Answer
Date: 09/06/2024
Complaint: 22007073
I am rejecting this response because: as a multimillion dollar business, the forced settlement of $300 for an heirloom with a value 6x more than that is offensive. Leaning on the "declared value" policy when 1- it was my first shipment with fedex, 2- I wasn't properly informed Abt it through ANY parties involved with the shipment and 3 - the loss of the package and subsequent slow speed of the "investigation" led to my insurance lapsing then the suspension of my license and registration which will cost me nearly $600 to rectify and that's not including the time I've spent having to contact FedEx (and was even hung up on by a member of FedEx claims) to correct the situation. And to top it all off, I had to still pay shipping fees out of the payout received. Horrible business ethics, claims process and customer service. To say Ive cried over the actions from FedEx is an understatement. I am NOT satisfied with fedex and I share my experience DAILY in hopes of tarnishing the reputation as is deserved.
Sincerely,
******* *******Business Response
Date: 09/24/2024
Dear Valued Customer,
On behalf of FedEx, please accept my apology for your experience. Our record indicate when this shipment was tender to FedEx there was not a declared value. Declared value is coverage for loss or damages. Under the terms and conditions governing this shipment FedEx liability on any shipment is limited to $100 if declared value is not requested and paid for that the time of shipment regardless of value. The shipper did not request or pay for coverage, therefore our liability is limited to $100.
A claim was paid on 06/03/2024 for $100 and second payment the amount of $300 was issued gesture of goodwill on 07/30/2024. Both checks has cleared our bank. This makes a total settlement of $400. This settlement was an exception to our terms of carriage for declared value. Although, we understand your desire for additional compensation the request is denied. FedEx will not consider any additional compensation. We hope you understand our position in this matter.
Sincerely,
FedEx
Initial Complaint
Date:07/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FEDEX Package delivered to wrong address. Website would not process issue. Website would not allow to rate delivery. Chat option referred me to non-working website.Customer Answer
Date: 07/17/2024
Tracking number sent previously
403392513805
Business Response
Date: 07/24/2024
Dear *************************,
This is in response to your inquiry addressed to the Better Business Bureau.
We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of *********************************************
The appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 403392513805.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
***************************************************************Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello! :-)FedEx Stole my cell phone and claimed that they tried to deliver it when they never did. I have been home all day and never once saw a FedEx truck. The driver is a fraud and a liar. It is 3:23 PM on Wednesday, July 17, 2024 and there has been absolutely no FedEx trucks. FedEx stole my ******* S24+ phone. This is the second time I have had to file a complaint in a month for the same reason. I cannot stay home all day for these con artists and liars and thiefs.TRACKING# ************Business Response
Date: 07/24/2024
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number 735638733440 was delivered on 7/18/2024 at 11:46 am.? We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone is using my name and email for a FedEx account and ********************** does not have any customer service representatives to answer or help fix this problem unless I have an account number I dont have the account number because someone is fraudulently using it and FedEx has no phone numberthat will allow me to report it or change it or because I dont have this account number that someone else has created in my name. I would like FedEx to contact me so I can close this account and then change my email address.Business Response
Date: 07/22/2024
Dear **************,
This is in response to your inquiry addressed to the Better Business Bureau.
The Revenue Services department can be reached at ************** and/or their email address is **********************************.Also, any information you have received that is related to fraud should be forwarded to ******************************** for review.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customersplace in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
have complained 12 different times, you're customer support people in ***** hang up on you, and lie to you and do not have supervisors contact customers, my orders even state on the delivery notes to not illegally enter my mailbox and to deliver all my packages to my house porch, it's the same thing over and over, it's getting to the point I am being targeted by your delivery drivers, my mailbox is 1/2 to 1/4 of a mile from my home and I have to track down my packages 85 percent of the time, sometimes I don't even get them,I have complained to the post master and to fed ex numerous times all you have to do is look up address ****************************** and nothing gets done,the only thing I have left to do is to file a legal complaint with the attorney generals office of WV , I need a supervisor contact me asap, I'm tired of being ignored, wither your supervisors don't do anything about it or your driver's just so whatever they feel like doing, how can you company be paid to deliver a package to someones home and the. Leave it 1/2 a mile from their home and still get paid for the delivery ,seems to be you are breeching your contracts and shouldn't get paid,if I don't here from someone with 24 hours, i am going to the Capitol in ********** wv and file a complaint with the attorney general of the state of WV, and possibly contact the United states post office in ************* ,the local post master had done told me it was illegal for drivers to use mailboxes because they dont pay taxes on the packages, she had also made a complaint with the local office on my behalf but ahe did warn me she had done this before and the customers quit receiving their deliveries so your driver's targeting me us illegal also, I need someone to contact me asap.I have filed multiple complaints about this issue before to no avail....Business Response
Date: 07/29/2024
Dear *************************:
This is in response to your inquiry addressed to the Better Business Bureau.
As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipments to your address of:****************
Amma, WV 25005
On behalf of FedEx, we regret any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExCustomer Answer
Date: 07/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. This is the last chance I will give fed ex to stop using my mailbox and start delivering my packages to my home as the directions on the packages state, this is has happened several times with multiple complaints and next time I'm going straight to the federal postal service in ************* and the roane county state police.
Sincerely,
*************************150 country laneAmma Wv, WV 25005Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Fedex Station has a history of not delivering large or heavy packages. This is the third time in as many years that I've had a large package go to this station and then dissappear for 2 or 3 weeks before I'm able to raise enough of a fuss to force delivery. This time I literally caught the driver at the end of my driver and he told me he "didn't want to unload my package because it was too much work"Business Response
Date: 07/26/2024
Dear *********************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
The appropriate management has been notified of your concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package has been in delay for two weeks and showing no movement. I called and was told they would call me back nobody ever did. I need an update for my package or it to be delivered The lack of customer service is ridiculous nobody is following through this is ridiculousBusiness Response
Date: 07/19/2024
Dear *****,
This is in response to your inquiry addressed to the Better Business Bureau.
It appears that the shipment traveling on package tracking number ************ was delayed to our *****, FL station. The delivery was completed at 5:08 p.m. on July, 18 2024.
We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedEx
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