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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,643 total complaints in the last 3 years.
5,248 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally contacted ********************* SVP of Customer Experience at Fedex and was ignored by his team. I am attaching the letter I sent today as additional evidence. The short version of the story is, Fedex Ground refuses to deliver to our location because of an alleged incident with the park owner that happened before we arrived in town. During the discussions to try and fix the situation, an employee of Fedex Ground physically assaulted my husband, and then the local manager lied to the police and told them the employee was fired. The employee is still working there and we are afraid to pick up packages because of this experience. The assault has a police case number in the attached document. I only want my packages delivered to the drop box on the property because beyond the inconvenience of Fedex not delivering the packages we are afraid for our safety. Fedex has ignored this issue since July. I want a resolution and action to be taken.
Business Response
Date: 11/15/2022
We certainly regret the continued concern with this issue. As communicated to *********************, all shipments that are addressed to the ** park will be held for pick-up at the Dollar General store down the street after Peak season. We hope this information will be helpful.
Customer Answer
Date: 11/15/2022

Complaint: 18360319

I am rejecting this response because:
The central issue of the complaint is that the an employee assaulted my husband, the company lied to us and the police, and this one location continues to put our safety in jeopardy. Where is our protection? Why did our safety not matter? We were forced to pick up packages at a location that the person laid her hands on my husband and broke into our car still works at because the manager lied about the outcome of the assault.

Second, I've been told that the Dollar General is not secure, so now I have to worry about my packages being stolen from that location. The proposed solution doesn't work. And if Fedex doesn't deliver my packages, the shouldn't be paid for the service. Give my packages to Fedex Express out of the same location who WILL deliver to our address and have the money go to them. That's the outcome that works.

*****************************
Initial Complaint
Date:11/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $115 to have a package express delivered on Friday, Oct 14th for a delivery by Saturday Oct 15th by 10:30am (tracking #************). We received an update stating that the package was delayed and would arrive by end of day Saturday. I contacted FedEx to find out what happened and to see if we could pick the package up at the local station, as time was of the essence. They informed me that the package was lost and never made it to the ***************. I was later notified via voice message that the package wouldn't arrive until Monday (3 days later). I called into 800-GO-FEDEX to try to speak with management or an escalation team (someone to provide more than the basic, low level customer service). Their customer service was poor, nobody cared about correcting their mistake, having any empathy or providing good customer service. I was hung up on twice! I tried to follow up at the local ********** branch where I made the transaction. The rep there tried to assist as best she could but was unable to provide resolution. She said that I would have to contact THEIR revenue services department to REQUEST a refund for their error.I have made over 20 calls to Fed Ex each time the customer service got worse and worse. On Oct 25th, after being bounced around to several different departments, I spoke with someone named ******* in Revenue Services who assured me that a check in the amount $115.82 would be processed and mailed to me within 2 business days. He gave me the transaction number for the request #TR1918465. To date, I have not received the check nor a refund to my debit card (original method of payment).On Friday, November 4th, I called in to follow up on my refund request. I was transferred t0 3 different departments (with no warm introduction, or even a heads up that I was being transferred). I finally was connected to someone in Revenue Accounting Services. She stated that a claim was never filed. This is going on a month, no refund of funds!
Business Response
Date: 11/08/2022
Dear *********************:

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate that your shipment was delayed while being processed at our sorting facility. ************* reflects that the shipment was delivered at 9:18 a.m. local time on October 20, 2022.

We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
A credit of $ ****** was processed on October 24, 2022 to the billed credit card for this shipment. Per our conversation you have received your credit.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx

Customer Answer
Date: 11/09/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Receiving items damaged. Repeatedly being delivered products damaged by FedEx! This is the second delivery in the last week that has been damaged in transport by FedEx. First order was also late.
Business Response
Date: 11/18/2022
Dear ***********************,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 581223595990.

We regret to learn that the contents of your shipment were damaged. Because your financial arrangements were with your shipper, we ask that you contact them for further assistance regarding reimbursement or replacement. The shipper can contact FedEx for assistance with filing the claim if necessary.
We understand your concerns and will continue in our internal efforts to ensure future shipments are handled to your satisfaction.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 11/21/2022

Complaint: 18359902

I am rejecting this response because: there is no resolution. They have made no mention off fixing their mistakes. The fact that I've recieved 3 out of 4 shipments in one week damaged is unacceptable. A 75% damaged delivery rate! Everything coming from independence ** is always damaged, lost, or a late delivery! How do you plan to address this? What are you doing to insure this stops!

Sincerely,

***********************
Business Response
Date: 12/07/2022
Dear ***********************,

Your report to the Better Business Bureau regarding tracking number *************** was received.

Your concerns regarding your deliveries have been brought to the attention of management responsible for operations in your area and this will be investigated and handled internally accordingly. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction. Our local office also reached out to you on Tuesday, December 6, 2022 and left a voicemail. Please be sure to call back so your issues can be addressed.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedEx
Customer Answer
Date: 12/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:11/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a futon online and received a message from them stating my order had been delivered to my address by FedEx. I did not receive the delivery, so I called FedEx, they confirmed they delivered it, but would not give me the address they delivered it to. I explained to them that I had not received the delivery, but they would not listen or offer any help to find my missing parcel.
Business Response
Date: 11/07/2022
Dear ***********************:

This is in response to your request for information pertaining to a shipment with FedEx tracking number ************.

According to our records, this tracking number was not addressed to you, and it was not delivered to your address. Because you are not listed as the named shipper or recipient of this tracking number, I trust you understand I am unable to provide any additional information to you. However, I trust this information is sufficient in confirming FedEx did not deliver a shipment to you that traveled on FedEx tracking number ************.

I hope this information is helpful.

Respectfully,

FedEx
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fedex Office *********** I sent a fedex envelope Oct. 28 2022 to RGF Attention ********************* **************************************************************************** paid $65.00 Was to be delivered by noon Oct.31, 2022 The envelope arrived at the ******* hub, scanned 10/29/2022 12:36 AM and then nothing more!tracking # ************ investigation case # C-******** I have phoned every day and getting nowhere. Yesterday one guy said it was in Customs at ******** **** Later I found out that info was incorrect, ******** was inquiring to them wanting to know where this envelope was.Today I was told the claim was closed!!!! It is not closed. My envelope was and has not arrived at its destination nor from what I can see it still has not left the hub in *******!Hoping you can help me. I just keep being put on hold or transfer to another put on hold.Thank you,**************
Business Response
Date: 11/08/2022
Dear Ms. ************* style="font-size: 0.875rem;">
This is in response to your inquiry addressed to the Better Business Bureau.
The appropriate management has been notified of your concerns regarding the
tracking number 279721457084. The package has cleared customs at *******
Hub, and has arrived at destination station for delivery on November 8, 2022.
We certainly regret any inconvenience you have encountered.

We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 11/08/2022

Complaint: 18359355

I am rejecting this response because: I believe they did not complete the task as contracted, I would ask that I be refunded the full amount of $65.90
This envelope was time sensitive and was not delivered when promised. The non delivery caused a large amount of stress and other alternatives had to be found to manage the completion of the closing of the home which is still in the process and hopefully can be completed on time. The check that was in that envelope had to be cancelled when FedEx lost the envelope and then a waiting period before funds can then be sent again!
The communication between myself and FedEx was not acceptable. I had to phone every day and sometimes more than once a day. No one was able to give me proper answers just promises of someone was to phone me back. They didn't!

Sincerely,

************************
Business Response
Date: 11/10/2022
Dear Ms. ********************** is in response to your inquiry addressed to the Better Business Bureau.

The appropriate management has been notified of your concerns regarding the
tracking number 279721457084.
Our records indicate a proof of delivery on November 8, 2022, at 10:11 a.m.
A refund has been requested under Money Back Guarantee policy. Please
allow 7 to 10 business days for credit.
We value the trust our customers place in us, and we look forward to serving you
more satisfactorily in the future.

Respectfully,
FedEx
Customer Answer
Date: 11/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Although, I have attached an email I received from FedEx which the statements made are untrue. It also contradicts what you have shared with me.
I would like this complaint to remain open until FedEx has completed the return of funds.

Sincerely,

************************
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ******************************* and I am the *** of MAS Global Corporation and we have had a FedEx account for the past seven years with little to no claims or issues. Unfortunately, I am writing to you regarding FedEx tracking number ************ and Claim Number C-******** which was denied on November 4th, 2022. For reference, my FedEx account number is *********. I am writing to you regarding Federal Express Tracking Number ************ because my claim in the amount of $1,299.99 was denied. I am asking that you look into this claim further as it was denied because the FedEx ***************** stated that I did not pay for direct signature, which indeed I did (please see supporting documents to support this). To give you some additional context, we had shipped a brand new iPhone 13 Pro 512GB on **** to a customer residing in **************, **********, in an area that is known for high crime, so I made sure that not only did I have direct signature only on this package, but I also have no re-directs, no holds, and no indirect signatures, only a direct signature is allowed on my account. We had our FedEx Representative add this to our account with the highest security in mind. With that in mind, the package was just left at the mailbox unsecured (please see supporting evidence) and the package was stolen. It was just left there at the community mailboxes without the direct signature that I had clearly paid for. My company lost $1,299.99 in revenue for a mistake that was not ours. Our claim was denied on the basis of not having a direct signature option, but as you can see from the supporting evidence, this was not the case. We clearly paid for the Direct Signature Option and we urge you to reconsider our claim in the amount of $1,299.99. We have attached all the supporting documents and hope you will reconsider our claim since this was no fault of our own.
Business Response
Date: 11/15/2022
Dear *******************************,
Your report to the Better Business Bureau was received for review.

We understand your dissatisfaction with the handling of the shipment tendered with tracking number ************. After exhausting all our search options, we regret that we are unable to provide additional information regarding the location of the shipment. Your concerns have been escalated to the appropriate level of management for package handling improvement.

As part of the research resolution, the issue was escalated to claims. Please accept our sincere apologies for any inconvenience you have encountered. As you are the shipper, a reimbursement for shipping fees was refunded. Additionally, the FedEx claims limit of liability, with prior declared value service, was honored for total payment of $1100.00.Please allow **** business days for receipt.

We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/17/2022

Better Business Bureau:

FedEX did a great job at resolving my issue and complaint. I can confirm that I have received the funds for the settlement as promised and it's in good order. I appreciate the BBB getting involved in this as it never would have been solved otherwise. FedEx did come through with their promises to you and refunded me the $1100 exactly as they said they would (thanks to the BBB, of course).

Great job.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/28 I was suppose to have a computer monitor delivered to my home. The tracking number stated that it was delivered but when I went outside to look I couldn't find anything. I went and check my doorbell camera and never saw the fedex employee drop off the item. I went online to track the item and saw the FedEx employee took a picture of where they left the package and a picture of the front door. I immediately notice the package is not at my front door because I have a purple door. See upload pictures. I reached out to Fedex and open a case. The case was closed after 2 days stating they couldn't find the package and to reach out to the merchant. The merchant said they shipped the package and to deal with fedex. I tried to reach out to fedex again but they not willing to assist in this issue. I truly believe either the employee delivered the package to the wrong address which I doubt because I would love to think there's enough good people in my neighborhood to deliver it to the correct address or they simply stole the package and took a picture of a random front door. I'm looking to track this item because it was a surprised birthday gift and very expensive. Thank you
Business Response
Date: 11/29/2022
See attached document
Customer Answer
Date: 11/30/2022

Complaint: 18359408

I am rejecting this response because: I don't believe the due diligence was done on the recovery attempt of this package. FedEX will constantly claim the item was delivered but won't acknowledge the item wasn't delivered to the correct address by the FedEx employee.
The picture submitted by the FedEx employee vs the actual delivery house address indicate one of two things:
1. The employee mistakenly delivered it to the wrong address. A conversation with the employee can reveal or backtrack where the employee actually delivered the item.
2. The employee stole the item and took a picture of a random house front door. Thus Fedex is not holding employee's accountable for stolen packages or tracking the counts of packages missing from their route.
Fedex will say they have no reason to disclose any information into how this internal investigation was conducted but they can't answer one simple question.
Did anyone actually drive to the delivery address and look at the front door of that address vs the picture submitted by the FedEx employee?
To simply put it back on the customer to deal with this problem is not the right response. The right response is a full detail investigation with the findings and the corrections being made to make this wrong right.
Sending a customer back to the sender is not the right thing to do when clearly, the investigation would easily conclude item was not delivered to the right address.
Next steps is ************ for more assistance to see how many more people are running into similar issues.
Sincerely,

*********************
Business Response
Date: 12/13/2022
See attached document
Customer Answer
Date: 12/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx is aware of and endorsing its drivers lying about delivery attempts in order to profit off of expedited deliveries that it does not have the means to deliver. Multiple times in the last year, after waiting for a signature required overnight delivery, FedEx has falsely claimed that a delivery attempt to my address was made when it was not. This has caused packages to be delivered well outside the guaranteed window whilst falsely documenting delivery attempts to protect the profit on the extra charge for that guaranteed delivery.FedEx has also effectively removed any ability to notify them of the issue. Their phone costumer service will not allow for a customer to speak with a representative regarding their delivery,and they do not provide a customer service email or physical address on their web page.When all of these factors are taken together, it is obvious that FedEx is knowingly defrauding its expedited shipping customers. It is one thing for a package to be delayed and marked as such honestly. It is another for FedEx to encourage false reporting to defraud consumers.
Business Response
Date: 11/15/2022
Dear ***********************

This is in response to your recent inquiry addressed to the Better Business Bureau.

I attempted to contact you and was unable to reach you. Any exception to our normal, quality service is a concern to us; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question. Please call me at ************ ext. ****** for assistance.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,

FedEx
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/3, I spent nearly five hours trying to get information about a misdirected package, why it was 'Out For Delivery' for two days straight in a city 200 miles from me and how the matter would be resolved. I was completely unable to get through the *** system on the 800 number and had to resort to calling a different number I will not disclose here. Resolutions was supposed to dig into it and call me back. When they didn't and I called again, I was directed off shore to someone I could not understand. I insisted on being transferred back to US corporate and was refused. My third call was transferred to someone else who didn't even try to resolve the issue and then disconnected. Further attempts to call the same number appeared to have been blocked.The tracking number is not relevant and will not be provided. This complaint is about abject failure of management, total disregard for customers and lack of contact phone numbers for upper management or any of the local offices/stations. One of our two stations is fully fenced off with no customer access so I can't even go there in person. The other is on the far side of town. Even here on this BBB site, only the general 800 number is shown. This is unacceptable. From the ****** complaints and ***** reviews that are mostly 1 star here resulting in a **** rating, it's clear I am not alone. I also wonder if the **Suite Executives have ever tried to call their own 800 number and deal with their own customer service reps. I will no longer allow FedEx drivers or contractors on my property and will no longer accept any package carried by FedEx from any shipper or merchant. All future packages after this date must be returned to sender. I have removed the gate code from my Delivery Manger profile. I ask that my address be blacklisted in the FedEx system so that no shipper can enter it and no packages can be delivered.. I will not discuss this further with anyone below Vice President.

As I stated in the complaint, this is not about any individual package. Also, there is no local office visit involved as my closest local office is securely fenced off and not accessible to the public. This is about the failure of ******************** to provide ways to contact people in authority that can take action out of the norm to resolve problems.

Honestly, your response is a classic example of corporations not really reading and understanding the issues at hand and offering irrelevant information in replies.

As you insist and indicate you will refuse to act without it, the tracking number that set all of this off is [ ******************** ].

But I state again as I have already stated twice,  this complaint IS NOT ABOUT THIS TRACKING NUMBER.      This complaint is about the company not providing a way to contact upper management or anyone in authority to complain about the failures of customer service and off-shore contacts that are difficult to understand, and a demand that they block my address form any and all future shipments by FedEx. I trust you will not ask me again, a fourth time to explain this.

Business Response
Date: 11/18/2022
Dear ******************:
This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ********************. FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service. Per our conversation this shipment was refused and returned to the shipper. Your request to cease FedEx deliveries to the address of 801 **************************************************************************** has been noted with your local FedEx ground and FedEx express shipping locations.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.

Respectfully,

FedEx

Customer Answer
Date: 11/28/2022

Complaint: 18358428

I am rejecting this response because it in no way addresses how difficult it is to get in touch with a live person in real time that has any decision making authority to take any real action. It leaves us with the ineffective options of multi-level automated phone and web systems. Nor does it address the lack of published telephone numbers for local offices. This 'response' shows how little the company values the people receiving packages ... the one who ultimately pay for all services. If it wasn't for us, the company would have no packages to deliver. The person on the phone was dismissive and condescending.
I stated repeatedly that this complaint was not about any single package, but rather about the systemic failures all along the way.

Sincerely,

R. Nestle
Business Response
Date: 11/29/2022
Dear ******************:
This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number 61292700850033001840.
FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments. This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days.
Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
Your request to cease FedEx deliveries to the address of 801 **************************************************************************** has been noted with your local FedEx ground and FedEx express shipping locations.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.

Respectfully,

FedEx

Business Response
Date: 12/01/2022

Business Response
Date: 12/01/2022
Dear ******************:

This is in response to your inquiry addressed to the Better Business Bureau.

Your concerns regarding your experience with Customer Service Representatives and the Interactive Voice Response technology used at ************ have been brought to the attention of management  who will complete an internal review.

We understand that customers expect the best.  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Initial Complaint
Date:11/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Twice in the past few weeks Fedex has delivered a package that my girlfriend or I ordered to the wrong apartment building. The first time occurred 2022-09-23 for tracking ID ************. In the order delivery screenshot you can clearly see that it was not delivered to Apt 406, and furthermore it wasn't even delivered to the correct apartment building. Luckily, we were able to track it down and find it. Same thing just happened on 2022-10-31 with a package from tracking ID ************ but unfortunately we weren't as lucky at tracking the package down and it is gone. I filed a lost package claim with Fedex and after 3 days their resolution was that the item was delivered and I should contact the shipper for a new one. Why should Bed Bath and Beyond be punished for Fedex's incompetence? Fedex did absolutely nothing to resolve this issue. I want Fedex to either deliver my package correctly or refund me if they can't track the package down. I also want them to ensure to me that this won't happen again in the future as this has been a reoccurring issue.
Business Response
Date: 11/10/2022
Dear ******,

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment on tracking number ************ was delivered at 5:59 p.m. on October
31st, 2022. We are concerned to learn of your report that the shipment was not located. Additional research has been conducted in an effort to locate the shipment. We regret that we are unable to provide additional information regarding the location of the shipment. We ask that you contact the shipper for further assistance regarding reimbursement or replacement. The shipper can contact FedEx regarding a claim.

The appropriate management has been notified of the situation for an internal review with the drivers responsible for serving your area.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,
FedEx

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