Important information
- Customer Complaint:Our customer experience record for FedEx Corporation includes complaints from all of its locations.
If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.
Complaints
This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,588 total complaints in the last 3 years.
- 5,192 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an order that is shipped through Fedex. It was 2-day shipping, so it was supposed to arrive at my address in 2 days and was shipped 10/19/2022. My package required a direct signature so he was required to contact me to inform me of his arrival so I could sign for it. The carrier arrived on 10/21/2022, but did not attempt to contact me and left with my package.I contacted Fedex Customer Service, and realizing that the carrier might do this again I asked Customer Service to change the delivery to pickup from a local store supporting Fedex pick-up (a ********* close to me). I was assured I would be able to pick up the package at this location on 10/22/2022, a Saturday. It was supposed to arrive by 8pm CST, but by 7pm CST I had seen no movement on tracking, so I went to ********* to confirm. When I got there I was told: Fedex does not deliver packages for pick up on the weekends, by one of the employees. I contacted Fedex whose representative claimed the package arrived, but the tracking number indicated the packaged was delayed. So now I have a conflict between Fedex, the tracking number, and the ********* in question; and my package is nowhere to be found and is 2 days late.I filed a complaint with Fedex directly after this, and was not given any guidance on recourse, compensation or solutioning to resolve the issue, and I find it highly unlikely they will contact me during the weekend so I am filing another complaint here.As of now, the tracking number indicates the package is delayed, but is "In Transit".
Business Response
Date: 10/26/2022
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received
Our records indicate the shipment was picked up on October 24, 2022, at 3:26 p.m., to which you have confirmed receipt.
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally. Because your financial arrangements are with the shipper, you should contact them for further assistance regarding compensation.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully,
FedExCustomer Answer
Date: 10/26/2022
Complaint: 18300544
I am rejecting this response because:Ultimately the fault of this issue lies with Fedex, and I find it unacceptable they are not willing to provide compensation of their own accord, and instead send me running around to other parties to file more claims instead. Unless Fedex agrees to provide monetary compensation to me for their incompetence, I will not accept any response they provide otherwise. If they continue to refuse my demands, I ask that my complaint be a permanent demerit to their companys reputation.
Sincerely,
*********************************Business Response
Date: 11/04/2022
Dear *********************************:
Your report to the Better Business Bureau regarding tracking number ************ was received.
Tracking data reflects that the shipment was delivered at 3:26 p.m., on October 24, 2022, to which you have confirmed receipt.
Regarding your request for compensation, a claim should be filed for review and consideration.
Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
Respectfully,
FedExInitial Complaint
Date:10/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a $185 order from a seller on **** to be shipped via Fedex to my home address. Tracking number ************. The tacking is showing delivered but the proof of delivery picture shows that the package was not left at my house it was clearly delivered to a different house at an address other than the one provided. Now I can't get **** to force the seller to refund me for the package being mis delivered without Fedex admitting in writing that they delivered the item to the wrong address. They keep telling me to get the shipper to file a claim and refuse to understand that the shipper won't perform labour that will make the shipper lose money when they have to refund me.Business Response
Date: 10/25/2022
October 22, 2022
********************************************************************************************* 37040
Dear ****************;
FedEx Ground Shipment #************
Your BBB Case #******** has been forwarded to my desk for response.
I did review your claim on behalf of FedEx Management and assure you that your concerns have been taken seriously.
Per the contractual agreement we have with the account holder ****** that this shipment was shipped thru they would need to file/dispute all claims on their customers behalf. Please contact the account holder regarding your concerns and if they still want to dispute the claim on your behalf, they may contact me directly.
Thank you,
Hope I / ******************** / FedEx Ground Claims
Initial Complaint
Date:10/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It seems that every time someone I have business uses fed ex the shipment is lost. This time, it was *********** My tracking number is ************. It says deliver today Saturday oct 22 at **** am . The problem is, it wasnt. I have a camera on the door and my wife was home. This is not the first fed ex has failed me.Business Response
Date: 11/02/2022
Dear *********************:
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number 605993066861 was delivered at 11:23 a.m. local time on October 22, 2022.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? Per our conversation you have reached out to the shipper and acquired a refund. The shipper can contact FedEx regarding a claim.?
Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
Respectfully,
FedExInitial Complaint
Date:10/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FedEx delivered a package late and to the wrong address. We paid for expedited shipping (to arrive second day before 10:30AM). Package was delivered to the wrong address and showed up 20 minutes late. Called customer service. Spoke to 4 reps before being told that FedEx met their commitment . Was denied speaking to a supervisor. We request full refund due to FedEx not fulfilling their commitment. Late and wrong address. Tracking number: ************Business Response
Date: 11/09/2022
Dear ***********************,
This is in response to your recent inquiry addressed to the Better Business Bureau.
A credit of $105.87 was processed on 10/21/22 to the billed credit card for FedEx tracking number number ************ .
For any additional information, please contact your credit card financial institution.
On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.
Respectfully
FedEx
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