Business Profile

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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,592 total complaints in the last 3 years.
5,198 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complaint about tracking #************, which was a canister of refrigerant ordered and sent to me by a company (**) for repair of my refrigerator. On 10/20/22, the ** rep I spoke to told me that he ordered the refrigerant and overnighted it to me, to ensure I would have it prior to my repair (8 am - 12 pm 10/25/22). I tracked the package and saw that the delivery moved from afternoon of 10/24 to afternoon of 10/25, I spoke to FedEx about it on 10/24 (~11:40 am) and was told that the shipment was processed ground not over night and that I should contact the shipper. I then spoke to ** and they stated that they had rushed the shipment, but that it must be FedEx's policy to not overnight the refrigerant due to its hazardous material classification. The package arrived ~3:30 pm, several hours after my repair appointment. It is ridiculous that I should have to incur additional cost (time off work for repair, cost of food since the refrigerator does not work without refrigerant) because of FedEx's inability to deliver the package as scheduled, or at the very least communicate to the shipper prior to them placing a shipment that was known not to arrive on time (they could have found an alternate supplier to rush the much needed component to me in a timely fashion).
Business Response
Date: 10/26/2022
Dear *****,

Your report to the Better Business Bureau regarding tracking number ************ was received.

After further research, our records indicate your package was delivered on October 25th, 2022 at 3:28 p.m.. The delivery was completed as scheduled based on the type of service requested for the shipment.

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
Fedex

Customer Answer
Date: 10/26/2022

Better Business Bureau:

I was contacted by the business in reference to complaint ID ********, and they explained that the shipment was processed as a ground shipment and that the fault lies with the shipper for not selecting a faster service.
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received an invoice from FedEx for the freight shipping, Freight Bill ****** **********, in the amount of $163.00, for the shipping of tile from ********. Obviously an error as I did NOT order the tile and should not be billed for such. The tile was ordered through and by the ********** Seeds program where I receive products and then write reviews. I am never billed for shipping. According to the Seeds terms, I am not supposed to be billed for shipping. This is obviously an error and needs to be be corrected ASAP. The bill/invoice should have been sent to the shipper / tile seller directly, ******** 351, Store 351 463, *******************************************************************. I have emailed the FedEx Customer Service but received no response. Tried to call and was put on hold. Emailed Dal Tile as well with no response. Meanwhile this bill is going to ruin my credit. Please have it sent to the tile shipper, Dal Tile in ********. Thank you
Business Response
Date: 10/28/2022
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

The charges for Pro ********** was shipped with prepaid terms and shipping charges were billed to the shipper. However, a liftgate service was required at time of delivery at the request of the consignee. The $163.00 fee is a valid charge, but as a gesture of goodwill a one-time credit will be applied.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of these shipments.

Respectfully,

FedEx
Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 11/29/2022

Complaint: ********

I am rejecting this response because: In October 2022, I have filed a BBB complaint against FedEx who billed me for the $163 for Prepaid Shipment. Case number ********. In response to my complaint, FedEx stated that a one-time credit in $163 will be applied. Along with the sincere apologies. However FedEx didn't stand up to their words and didn't apply the promised credit. As a result, I continue receiving Overdue Statement by mail in the amount of said $163. This can negatively affect my credit history.

Sincerely,

*********************
Business Response
Date: 12/02/2022
Dear *********************:

Your report to the Better Business Bureau was received.?

Multiple attempts were made to contact you, unfortunately, we were unsuccessful with our efforts. We regret any inconvenience you experienced because of this situation.

Please call me at ************************ for assistance.

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,

FedEx
Customer Answer
Date: 12/03/2022

Complaint: 18312875

I am rejecting this response because:
I am still being billed by FedEx for the disputed amount $163 for the ***************** the last one dated November 25. Even though FedEx representative apologized for the inconveneince, I keep receiving bills from FedEx. I am very disappointed by the way my complaint was handled by FedEx.

*********************
Customer Answer
Date: 12/09/2022

Complaint: 18312875

I am rejecting this response because:Complaint: 18312875

I am rejecting this response because:

I am still being billed by FedEx for the disputed amount $163 for the ***************** the last one dated November 25. Even though FedEx representative apologized for the inconveneince, I keep receiving bills from FedEx. I am very disappointed by the way my complaint was handled by FedEx.

*********************

Sincerely,

*********************
Business Response
Date: 12/13/2022
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

The charges on Pro ********** for $163.00 fee is a valid charge, but as a gesture of goodwill a one-time credit was applied on October 28, 2022. Please contact the number listed on the invoice if additional assistance is required.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of these shipments.

Respectfully,

FedEx
Customer Answer
Date: 12/14/2022

Complaint: 18312875

I am rejecting this response because: I am still receiving bills from FedEx for the $163, indicating it is past due.

Sincerely,

*********************
Business Response
Date: 12/22/2022
Dear *********************:

This is in response to your inquiry addressed to the Better Business Bureau.

The charges on Pro number ********** for $163.00 fee is a valid charge and a one-time gesture of goodwill was applied on October 28, 2022.
A second bill is open for a liftgate fee on Pro number ********** and it's why statements are being continuously sent for $163.00. A delivery receipt confirms a liftgate was used so the charge is valid. Please contact your FedEx Account Sales Representative or the shipper to accept responsibility for the liftgate fee. They can email **************************************..
On behalf of FedEx, please accept our sincere apologies for any inconvenience you have encountered while inquiring about the status of these shipments.

Respectfully,

FedEx
Customer Answer
Date: 12/25/2022

Complaint: 18312875

I am rejecting this response because: FedEx shouldn't be reissuing a new bill when the first one was had a one-time credit applied, as a gesture of goodwill, whatever that means for FedEx. One-time credit should cover all subsequent bills that shouldn't be issued in the first place. I AM DEEPLY DISSATISFIED WITH THIS RESPONSE.

Sincerely,

*********************
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/11/22, a package of mine was delivered to an incorrect address (a photo of the incorrect address was included). The FedEx tracking number was ************. I opened a claim for a lost item. This claim was closed and I was told to contact **********. I did this. ********** contacted FedEx and there has been nothing to come of it, despite the fact I am now out over $350 for that package. On 10/22/22, a package of mine was again delivered to an incorrect address (this time with no photo, however, the driver apparently signed my name). The FedEx tracking number was ************. I again opened a claim and again have been run in the same circle only this time I'm out $420. On FedEx's website, I have had, for years now, specific directions/instructions for where my door is. My door is a 2nd-floor, side entrance, yet they leave packages on neighbors' porches, across the street, and down the road, with frequency.
Business Response
Date: 11/03/2022
Dear *********************,
This is in response to your inquiry addressed to the Better Business Bureau.?
?
We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.?
?
We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,?
FedEx?
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the evening of Wed October 19 2022 I arrived into the Kinkos Fed ex to have two envelopes shipped to two women that I have relationship and or association with. I was serviced at the counter after 645pm by an hefty fair complected African American woman fed ex employee with glasses and curly hair. I had to wait in line for a while in a uncomfortable temperature store because there were only three fed ex employees there and they seem to be having problems with helping the customers there. I explained to the African American female fed ex employee to her in great detail to whom and what I was shipping and why. I also explained the second individual I was mailing an envelope to was a distant relative that I lost touch with and was trying to connect with by mailing the package. The fed ex employee informed me I could receive direct signature for both shipments for the women I was mailing packages to & I could receive email notifications of the process of the mailed shipments and confirmed deliveries with the details of whom it was delivered to and the addresses in the email notifications I also was informed I had to purchase twoGolden color mailing envelopes ( **** x15)at the store and could not utilize their free fed ex white envelopes. The total that I paid on my MasterCard was ***** for very light weight envelopes. I was put into a tail spin of stress worry & concern over my envelope shipments because I was not sent detailed emails that I paid for about the delivery of my packages and I kept being misinformed and given inconsistent information of the delivery and non delivery of my two. Envelopes from the *********** fed ex staff Sunday evening on October ************************************************************************************************************************************************************************************ to contact the ************* number where Quisean gave me bad info & stated I needed to answer my phone b/c I would be contacted....
Business Response
Date: 11/02/2022
Dear *************************:

This is in response to your inquiry addressed to the Better Business Bureau.

Our office has been unable to reach you by phone or by email. Any exception to our normal, quality service is important to us.

On behalf of FedEx, please accept our sincere apologies for the inconvenience you were caused.? We value your business and look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Customer Answer
Date: 11/09/2022

Complaint: 18312064

I am rejecting this response because I have not received any correspondences from Kinkos Fed Ex through email. I did see a few unexpected calls I received within the last week and a half in the morning and the afternoon were I was preoccupied and unavailable because I was at work and at scheduled appointment. I just need to be credited back on my form of payment for services not rendered by the Fed Ex Kinkos location on ***************** in *********** ****. I still as of today Wednesday November 9 don't even know if my first envelope that was delivered on Friday October 21 ********************************************************************* ********************* and I paid extra for direct signature and email updates for when the package was delivered to the address and I never received that I had to do my own research and investigation online and I was still did not receive confirmation from speaking with the *********** fed ex Kinkos staff on the evening or Sunday October ******************************************************** ********************** I was also made to believe by ************; the my second envelope package was purposely not being delivered within the two day delivery to ********************************** because Kinkos Fed ex was just backed up and weren't delivering my packages within the delivery dates despite me paying more money and associated fees for two day delivery and I made it clear to Quisean I was not satisfied with the service I received from all Kinkos Fed ex staff that I interacted with and the lack of services in connection with my total payment for those envelope packages on Wednesday October 19 2022. Then I was later told by ******* during our Sunday October 23 conversation ( after 621pm) that I needed to stay home Sunday evening on October 23 2022 after 6pm because the second envelope package would be delivered to me and the fed ex delivery man would deliver it to my home address because it was undeliverable and I would be called on my cellphone when the fed ex delivery man was in transit to bring it to my home residence. That ultimately didn't happen ruining my plans for Sunday October 23 2022.
Next on Monday morning October 24 2022 after 1015am I spoke to a Caucasian female fed ex Kinkos at the downtown fed ex Kinkos location on 180 ************* (in ******** ****) who was more forthright with information of Fed ex Kinkos two day mailing process that was contradictory to what I was intially informed of at the *********** Kinkos on ************************** but the female fed ex employee admitted once any package leaves a fed ex office they don't know what happens to it or no longer have control over it and I explained to her in detail all the misinformation I was given about my envelope packages and she was helpful in transferring me to a Latino woman named ***** at the fed ex Kinkos national domestic relations department to locate my second package.
***** revealed to me that the package was refused by a man at the address on 10/21/22 but she could not give me details of why it was refused but she did state she would send me all the detailed email notifications of both my envelope packages that I did not receive from 10/21/2022 and on and ***** ultimately didn't send those details in email and she informed me that the second undeliverable package would be mailed to my home address between 8am-4pm on Monday October 24 2022 and that was not done either. I received my second package on Tues morning October 25 2022 and the envelope package was very dirty damaged and as though someone tried to see what was inside on the envelope because there is still a big hole at the opening of the package.
Ultimately, I need to be refunded ***** back on my form of payment, please because I paid for services and duties that fed ex Kinkos employee and it's national employees should have been performing and I should not have had to be put through stress and my time wasted worrying if my packages were lost stolen and one of them were damaged due to bad customer service from the representatives and employees.
I will check my email again to see if there was any possible slight oversight of any email correspondence directly from fed ex regarding this complaint because I always respond to emails regarding my personal and business affairs.

Sincerely,

*************************
Business Response
Date: 12/02/2022
Dear *************************:

This is in response to your inquiry addressed to the Better Business Bureau.

We understand your dissatisfaction with the handling of the shipments traveling on tracking numbers ************ and 279357697267.

Attempts to contact you via the telephone resulted in being unable to leave a message because the voicemail was not set up. Emails were forwarded to you asking you to contact us. Any exception to our normal, quality service is important to us.

Unfortunately, we are unable to address the specifics regarding your concerns without speaking with you. Please call me at ************************ for assistance.

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,


FedEx
Customer Answer
Date: 12/11/2022

Complaint: 18312064

I am rejecting this response because it's not accurate nor truthful. I received no direct email correspondence from any representatives or managers from Kinkos Fed Ex EXCEPT for indirect no reply emails that I was unable to send email to those generated no reply emails. Fed Ex Kinkos has proven in no way shape or form that their was delivery of my first envelope packages to Mrs *********************** on Friday October 21 2022. Someone named ***** signed for the packaging I do not know whom that individual is and that is not what I paid extra money for in regards to direct signature. The other envelope package was not delivered do to poorly trained fed ex employees at the *********** Kinkos on ************************** in ******** **** intially given me bad guidance and directions along with others fed ex Kinkos employees that sent me in a tailspin of worry with misinformation and poor guidance after Saturday October 22 2022. My second envelope package that I was made to believe was going to be delivered to ********************************** on Sunday October 23 2022 was not and it was ultimately sent back to my legal residence to me damaged and filthy as I already provided evidence of. If any Kinkos Fed ex Representative was serious in resolving this complaint I would have received direct email correspondence with a set up appointment ************* to fit my schedule to speak with me and an apology would have been given and the refund would have been processed and returned to my bank card by the first week of November 2022 at the latest. I am done with this complaint and I refuse to spend a fourth holiday and or special occasion dealing with a easily resolved matter. Return my ***** on my bank card. Thank You

Sincerely,

*************************
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I lost my wallet at the ******************* and there vendor shipped the wallet and its contents to me on September 23rd. I live in ******* and was on a mini-vacation. We stayed at the ****** Hotel and the trip consisted of gambling and eating out and drinking. The wallet was shipped on September 23rd and was initially scheduled to arrive on Wednesday, September 28th. On this date, I was notified that the package should arrive no later than 8 p.m. Thursday morning, I called to find out why the package did not arrive and was told that it was loaded onto a truck at the ******* center which about 20 minutes from my house. The package never arrived. The vendor opened a claim on my behalf and Fedex refused to speak to me about the claim, even though it was my wallet. I got a waiver from the vendor and Fedex stated that they are denying my claim because I don't have proof of the contents of my wallet. The wallet had 30 dollars in cash, which I intended to use to pay for parking at the *************** upon arrival. In addition I had 4 **** gift cards, 3 unused and that I spent approximately $40 on for dinner in ***********. In addition, I had a license, several credit cards, a social security card, business cards etc. The value of the wallet itself is about $15.00. Fedex has not responded to my claim request and has been very unhelpful throughout this process. One representative left me on silent for almost 2 hours. I am asking that they return the $40.05 that I spent on the shipping as well as $400.00 for my wallet and its contents. My original tracking number is ************ and my claim number is C8462452. I have spent numerous days and significant hours at 800-GO-FEDEX and again their support is not helpful. It is unreasonable to ask someone to prove they had cash and cards; if they had not lost my package on the truck, I would have no reason to be filing this claim.
Business Response
Date: 10/31/2022
October 31, 2022
*****************
5696 ***************
*******, ** 30349
Dear ************;
FedEx Ground Shipment #************
Your BBB Case #******** has been forwarded to my desk for response.
I have reviewed the claim and based off our Terms and Conditions any dispute/concerns you have with this claim will need to speak with the shipper.
On behalf of FedEx Management, I apologize for any inconvenience you encountered and assure you that your concerns have been noted. If the shipper wishes to dispute this on your behalf, they may contact me directly.
Hope I / Executive Managment / FedEx Ground Claims Department

Customer Answer
Date: 10/31/2022

Complaint: 18312408

I am rejecting this response because:
The shipper suffered no loss. The shipper has provided a waiver for Fedex to deal directly with me. I am the only party who has suffered a loss and it should not take over 30 days for Fedex to resolve this.

Sincerely,

*****************
Business Response
Date: 11/09/2022
November 9, 2022
*****************
5696 ***************
*******, ** 30349
Dear ************;
FedEx Ground Shipment #************
We have received the waiver letter from the shipper and have reopened your claim and will process it for payment.
Unfortunately, the payment will only be for our Limit of Liability of $100 due to the shipper not putting a declared value on the shipment when they were sending the wallet to you. Our Terms and Conditions state, "if the shipper does not place a declared value on a shipment at the time of shipping FedEx's Limit of Liability will be limited to $100 per shipment".
I am apologizing again on behalf of FedEx Management for the inconvenience you have encountered.
Thank you
Hope I / ******************** / FedEx Ground Claims Department

Customer Answer
Date: 11/10/2022

Complaint: 18312408

I am rejecting this response because: In addition to the lost item I also paid $40.05 for the shipping.
Invoice is attached. Also, it seems that I should receive some additional funds for having to wait 6 weeks to get any portion of my issue resolved.

Sincerely,

*****************
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a package shipping from ********************** company, **. The package contained a very expensive graded *** trading card, 2021-22 National Treasure Basketball *********************** Rookie Patch Autograph card, which has roughly ****** USD market value. The package was direct signature required. I was home at 11:00 am to 12:13 pm. I was outside of the building at 12:13 pm. However, based on the tracking information provided by FedEx, I was told that the package was delivered at 12:14 pm, and it was signed by ******, and I do not know this individual. I called FedEx immediately on the second day and said they could research the package's location. After three days, I was told that FedEx delivery staff had left the package behind the glass door on the first floor of my apartment! I questioned them about whether the package was signed by someone I do not know and why it was left behind the door if its signature was required. I was outside of the building waiting for the truck at 12:13 without seeing any FedEx truck or delivery staff in the past hour, and I was told the package was delivered. It was just weird and unacceptable. They refused to provide any information about the driver. It was 100% of their fault for asking a random individual to sign such a valuable package, and the package could have been left carelessly behind the door or taken by others. I had the insurance on that package for about 2k, and the market value of the card is now approaching to ****** USD. I need their help from them to either find the lost package or pay me the corresponding loss.
Business Response
Date: 11/28/2022
Dear Mr ***************** report to the Better Business Bureau regarding tracking number 601544119853 was received.

Our research is currently in progress, and once additional information becomes available, you will be contacted.
We appreciate your patience while we work to resolve this.

FedEx
Business Response
Date: 12/07/2022
Dear Mr ******** style="color: rgb(24, 24, 24); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px;">
Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.

After exhausting all our search options, we regret that we are unable to locate a package based on the information that we have. Because your financial arrangements are with the shipper, please contact your shipper to advise them of the situation as they need to initiate a claim for this shipment. For more information, please refer to our website https://www.fedex.com/en-us/customer-support/claims.html.

Thank you for your patience in this matter and for shipping with FedEx.

FedEx
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx refuses to deliver my packages to my address. Instead the continuously send my packages to an elder neighbor who can barely even walk. I have a new born & 2 year old & dont have time to go search for my packages every time I am expecting a shipment. I have spoken with 7 agents who all have assured my issues would be resolved. I have very specific instructions on my account stating my house is big & bright red. It is NOT hard to miss considering its the only red building around. However they continue delivering to the neighbor right next to his packages with his ********** address on them. No one wants to send me to someone higher up, I just called to speak with an 8th person & the agent ignored me as soon as I explained my frustration she disconnected my call. I have expensive *************** being delivered to someone else.
Business Response
Date: 10/27/2022
Dear *********************,

This is in response to your inquiry addressed to the Better Business Bureau.

We are very concerned to learn of your dissatisfaction with the handling of your shipment. As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipments for an internal review with the drivers responsible for serving your area. After further research, our records indicate tracking number ************ was delivered on October 22, 2022 at 3:05 p.m. Please notify your shipper for further assistance regarding reimbursement or replacement, as financial arrangements are with the shipper.

Your concerns regarding the poor customer service experience have been brought to the attention of upper management and will be addressed internally.

Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx

Customer Answer
Date: 10/29/2022

Complaint: 18312371

I am rejecting this response because:
As stated above it was delivered but it was delivered to the WRONG ADDRESS. It doesnt matter if it was delivered, if it wasnt delivered to the correct person/house. Every package is sent to the wrong address and your drivers refuse to fix this issue. A very nice lady from corporate called and reassured issue woudl be fixed. However, today, once again my package was delivered to someone else, NOT me.

Sincerely,

*********************
Business Response
Date: 11/07/2022

Dear *********************,

This is in response to your inquiry addressed to the Better Business Bureau.

We regret any problems you encountered while inquiring about the status of your shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.

As we discussed, the appropriate management team has been notified of your concerns regarding the handling of your shipment and an internal review with the driver responsible for serving your area will be conducted.

Please accept our sincere apologies for any inconvenience you have encountered.

Respectfully,

FedEx
Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am filing a complaint against Fed Ex Corporation. My FedEx account number is ********* and the tracking number I am writing to you about is ************ and the Claim Number is C-********. So, the issue is that on October 10th, 2022, FedEx claims that they delivered the package to the address of ********************* ************., Biology ****, *************************, who is our customer. They also claimed someone named "BRichards" signed for this package, however there isn't even a BRichards or anyone by that name that even works there at this facility. For two weeks, FedEx tracking just shows pending for delivery, then, magically, after I made my claim online, they claim someone named ******************* signed for the package who doesn't even exist. I put in a claim online, which of course, FedEx denied, because they said they didn't have a receipt for the value. This is complete nonsense, as I have provided them with multiple receipts for this item, including an invoice. I gave them everything and more that they wanted, and they still find some way to deny a claim for their mistake! It was their fault that this didn't get delivered and I paid extra for insurance as always, and they find ways to sneak around paying any of their claims. Again, I provided FedEx everything and more that they needed to process the claim, an they keep making excuses as to why they can't pay. I have been a long time customer with FedEx and use them exclusively.I am hoping that BBB can remedy this awful situation as we are a small business here that sells only on **** and can't absorb $2,299.99 for an issue that was not our mistake.Thanks.
Business Response
Date: 11/10/2022
Dear ************************

This is in response to your recent inquiry addressed to the Better Business Bureau.

I attempted to contact you and was unable to reach you. After further research, our records indicate your package was delivered on October 10, 2022 at 8:44 a.m. If you would like to speak with us, please call me at ************ ext. ****** for assistance.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,

FedEx
Customer Answer
Date: 11/11/2022

Complaint: 18311215

I am rejecting this response because: They have not offered a refund or any compensation for the package not being delivered.

Sincerely,

************************
Business Response
Date: 11/28/2022
The address in question is a general receiving warehouse on the university campus. There were 82 packages with the ***************** address and different building assignments. None of the other packages had claims against them. There is a signature on image for the delivery. The claimant will need to have the university track the package through their system. The package has been confirmed as delivered to its intended address.
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I shipped a package On sept 6. for the 3rd time my products were stolen. There was a $1900 custom cuban necklace token from the package. Fed ex denied my claim saying they needed an original invoice which was provided but denied. But it is the original invoice I cast precious metals, I made the cuban necklace. they have promise to reach out to fix the issue on sept. 21 2022. no one ever reached out. I called again to hung up on multiple times. I also called on the sept. 26 to get the same run around leaving me on hold 3hours just to hang up the phone. its been over 30 days and still no results only lies. case# c-******** tracking# ************ ship/received date 09/06/2022
Business Response
Date: 11/07/2022
On behalf of FedEx, please accept my apology for the experience. We received and processed your claim request. Unfortunately, upon completing our investigation, we must respectfully decline your claim request. Our records indicate the recipient picked the shipment up from the local station. There was no indication that the shipment was open or tampered with while in FedEx's possession. The recipient signed for the shipment intact with not mention of damage or tampering. FedEx obtained a clear delivery and there is no evidence of mishandling on part of FedEx. After carefully reviewing the claim a second time FedEx will be respectfully maintaining the denial decision.
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed an on line order for some custom cards/envelopes on 9/6/22 and we received an email saying the order was completed and shipped by fedex ground us. 2 business days. Order # **************** paid $152.64 we have NEVER received this order. I have called at least 3 times and asked for a full refund and have been hung up on twice and we have have not received a refund of $152.64. We are not happy with the lack of communication and the professionalism of how this order was handled.
Business Response
Date: 11/11/2022
Dear *****************,

This is in response to your inquiry addressed to the Better Business Bureau regarding order number 2010398211666568.

Your concerns regarding not receiving the FedEx Office print order that you paid for, have been brought to the attention of management. We understand your concerns and have verified that you did not receive the print order and the charges associated with your order have been credited back to the method of payment used.

On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx

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