Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  2116 N Roan St Ste 1A Johnson City, TN 37601

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package shipped 2nd day. The package has been stuck in ******* for 3 days. The package contains medication. There has been no update as to when the package will be delivered. It was supposed to be delivered on Wednesday 31 January 2023. All day the package on the website said it was on time. Never did the update say there was a delay until the next day. Today when I checked the status I was told to contact a customer service ********** I called I got no more information than what the website said. Then she informed me the package would at the earliest be delivered Monday as I did not have Saturday delivery. I paid for 2nd day service and now it will turn into well over 7 days. This medication required to be kept cool.

  

  Business Response

  Date: 02/06/2023

  Dear ****************,

  This is in response to your inquiry addressed to the Better Business Bureau. 

  As we discussed,the appropriate management has been notified of your

  concerns regarding the handling of the shipment traveling on package

  tracking number 394007479273.  Our records indicate a proof of delivery

  on February 6, 2023, at 12:27 p.m.  Your package was delayed due to a

  National Weather Disruption at our ******* Hub.  Our Money Back 

  Guarantee policy does not cover weather.

  Please accept our sincere apologies for any inconvenience you have

  encountered while seeking assistance on FedEx.com and our 1/800

  customer service.

  We value the trust our customers place in us, and we look forward to

  serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx 

   

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $360 dollars for overnight shipping for a package worth $1,800 dollars on 1/31/23. We were understanding at first when it was said to be a weather delay and would be delayed a day or two. After days of this now, our package is extremely late and the agents continue to lie and out our status and continue to put it in pending. As of 2/2/23, it was finally in our same state in *******. At 8:13am, it was in ************** which is 15 minutes from our house. Our package was scheduled to be here today now by 12pm. It is now 12:28 and the agents are now saying by end of day again and its due to a weather delay. At this point, it is not a weather delay. This was a very important package for a medical procedure. The agent continue to refuse to let us speak to someone higher and say we cant have our money reimbursed because its a weather delay issue and not a FedEx responsibility. As of yesterday, it was in atlanta and there is nothing but sun here. We want to be fully reimbursed for our product and shipping costs. The product is completely ruined because it was temperature regulated for only a short period of time. We have all of the phone recordings and screenshots of messages and updates for proof that we have been lied to and not helped in the least bit. All we want is our money back.

  

  Business Response

  Date: 02/16/2023

  Dear *************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate that your shipment returned back to the shipper and delivered at 9:05 AM on February 6th, 2023.
  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered while calling our toll-free number. Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.

  In regards to your request for compensation, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement. 
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19327793
  
  I am rejecting this response because: It did not solve my problem at all and the shipper has informed us that FedEx has told them to not file complaints for these issues until further notice. FedEx fails to take responsibility once again. What makes it even worse is the fact that not one representative from FedEx knew what was going on with this package the entire time. At one point, the FedEx rep on the phone was telling me that my package was still at the warehouse when the truck with it actually pulled into my driveway. I kept the lady on the phone and refused the package due to it being way out of time frame and it was a temperature regulated package. I am glad it was finally returned to the shipper but FedEx in no way is helping me at all for the money and medical procedure appointment they have caused me to lose. I do not accept this response. FedEx is a horrible company and I will never recommend anyone ship with them.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx is refusing to deliver my packages. Their employee claims to have attempted to deliver my packages 3 days in a row (January 31, February 1 and February 2). After the second "attempted" delivery, I called FedEX customer service to let them know their employee in fact did not attempt to deliver my packages or leave a door tag. I let them know that there is a call box with a sign that says "Hello. Please use this call box for deliveries." I live in an apartment building and call boxes are very common. I also let them know I would file a complaint with the BBB if my packages were not delivered today. This is an ongoing issue. My husband has previously filed a complaint with the BBB regarding packages not being delivered.

  

  Business Response

  Date: 02/09/2023

  Dear *********************
  
  We are very concerned to learn of your dissatisfaction with the handling of the shipment traveling to your address of ***************************************************************** 94115
  
  Per our conversation local management has contacted you and addressed this issue. Names and contact information for local management have been provided to you should you have a need to contact management in the future. 
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction. 
  
  Respectfully,  
  
  FedEx 

  Customer Answer

  Date: 02/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/2/23 a Fedex driver delivering package with tracking # ************ drove over my lawn repeatedly tearing up the grass and causing ruts. There is ample space to turn around any length of straight/box trucks using simple 3 point turn on the far side of my retaining wall where the driveway splits in three directions. It was daytime and this was easily visible. Instead he chose to make a multiple point turn in a very tight area of my driveway requiring him to repeatedly pull onto my front lawn and turn the front tires across their full range of motion while the vehicle wasnt moving causing the damage. This is all caught on video surveillance.

  

  Business Response

  Date: 02/20/2023

  Dear ****************:

  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you in the near future.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has been messing up with my packages and they have either miss delivered or not delivered my packages. Package with tracking number ************ was never delivered to me but their website states that it was delivered. Made several calls to customer care but no help at all and all the time false promises. They said they have opened a ticket and case manager will call me but no one has bothered to contact me.Travel history of the package says it was on truck for delivery at 4:51am and then it was updated to "At local FedEx facility. Package not delivered/Not attempted" at 10:12am and then all of sudden at 4:22pm status updated to delivered.My question is if it was back to facility at 10:12am, when did it get back to the truck again for delivery at 4:22pm and if that happened why this information was not updated on travel history?I have checked my outdoor video recordings and do not see any motion detection at the time FedEx is claiming as Delivered.They have zero customer support when you call them. Their website does not have anything for customer support. Need my package to be delivered as soon as possible.

  

  Business Response

  Date: 02/10/2023

  Dear ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are concerned to learn of your dissatisfaction with shipments that have been delivered to your property. This is being addressed internally with the drivers serving your area.

  Local management has been contacted and addressed this issue with the drivers serving your area. 
  
  If the shipments have not been located, because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx 

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - FedEx was supposed to deliver a small business cargo to a client on 16 January. - The cargo never showed up on 16th. - I received a call from FedEx to reschedule on the 18th. Redelivery was scheduled for the 20th. - Yet again, no one showed up to deliver to our client on the 20th. - I called FedEx on 23rd to inquire. - I was told the cargo will not be delivered until I paid a redelivery fee of $160 but, Im my case the fee had increased to $380 without an explanation. - I called FedEx customer service multiple times without a single person helping - I finally spoke with **** who works in FedEx freight dispute resolution customer service - **** wouldnt or couldnt solve the extra fee issues and refused to allow me to escalate the issue with his supervisor. - I called the local service provider (**********) who cursed at me and hung up on me - I filled an email dispute with FedEx. I was told it takes 24 hours for a response, it has been 7 days. - As it stands, my cargo is determined by FedEx who refuses to deliver, refuse to explain the extra charges to me and customer representatives who have cursed at me, hung up the phone and called me names. - I am a small who depends on services from larger businesses. I have been a client of FedEx small business account for three years and this experience is my last. - I need my cargo delivered to my client.

  

  Business Response

  Date: 02/20/2023

  Dear *****************************: 

  This is in response to your recent inquiry.  Your request has been referred to our Executive Office.  A representative will contact you to address your concerns.
  
  Respectfully,

  
  FedEx

   

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package 0n January 21 For 2 taill lights off **** at 170 dollars It was shipped the 21 and on light was delivered the 24 And they other got delayed due to weather which is weird because they were shipped together it was supposed to be delivered the 25 and wasnt Ive called Fedex every day since and they keep saying they dont know what happened and will call me back with information which they never have or a need to wait 48 hour for updates Im going on a week with no help or information from them **** wont refund because it was shipped same from the seller And fedex is taking no responsibility for my package they lost I would like them to actually do what they say they are and deliver my item that is beyond late or give me my money back for ******* my goods.But im not getting anywhere with them on the phone.

  

  Business Response

  Date: 02/08/2023

  Dear ******,

  Per our conversation and both tracking numbers being on the package for tracking number ************ and the only package shipped because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  Respectfully,
  FedEx

   

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some posters online from FedEx (January 22) to be printed and delivered. The package was delivered on January 28th (Saturday), but the top of the package was sliced open and I was missing some of the posters. I had ordered card stock posters and posters on waterproof paper. The card stock posters were there, but the waterproof paper posters were missing. I waited a few days (until Wednesday 2/1) in hopes that they were just in another shipment, but nothing came. So I made a call to the customer service of FedEx and the woman on the other end of the phone told me she could not help with a damaged/missing situation and that I would need to file a claim on the website. I did so, but there is nowhere to type an explanation of what happened and what I found. There were only boxes to click and a photo to submit. I did all of this, but was denied. There was no explanation for the denial or email to reply to dispute this. I have tried every avenue that I can with FedEx to try to resolve this, but they are currently making me pay for a product that I have not recieved.

  

  Business Response

  Date: 02/24/2023

  Dear *****************************************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is still in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 02/25/2023

   
  Complaint: 19326065
  
  I am rejecting this response because I was contacted by ***** at FedEx. She said that a refund will be mailed to me. This does not match the official replay given to the BBB.

   

  Once I receive the refund, or the response from FedEx matches, I will accept the outcome.
  
  Sincerely,
  
  *****************************************

  

  Business Response

  Date: 03/09/2023

  Dear *****************************************:
   
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret to learn of your report that some of the items from your FedEx Office print order was missing.  As a one-time gesture of goodwill, arrangements have been made to send to you a check in the amount of $19.90, which includes the cost of the merchandise and tax.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,
  
  FedEx
  

  

  Business Response

  Date: 03/17/2023

  Dear *****************************************:
   
  This is in response to your inquiry addressed to the Better Business Bureau.

  Our office has been unable to reach you by phone. Any exception to our normal, quality service is important to us.
  
  We regret to learn of your report that some of the items from your FedEx Office print order was missing.  As a one-time gesture of goodwill, arrangements have been made to send to you a check in the amount of $19.90, which includes the cost of the merchandise and tax. 
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************************

  ****************************************

  ***************, ** 48307

  
  

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get photocopy at local FedEx Office before work Went to counter told to use self service. If I was helped it would be a **** fee just for a copy and **** surcharge to shrink document by 40%Extremely higher then month before?Other customers rang up were not charged that fee?I called customer service to try to resolve this issue. I tried emailing and it seems like I kept getting transferred from one place to another because it's mostly just a packaging company and there's no real place to complain about office part and photocopy place I want it resolved with refund or someone telling me that's the official rates 2023 Because over phone FedEx customer service said that's WRONG and employee must hv been mistaken. One lady said she is going to return the ***** but I go zero email confirmation or wasn't reflected on my credit card.. I called the number again after work and they said that I'll complaints are dealt with internally and that I wouldn't receive an email?It's sad reality if this company just fakes pity and is all hot air I want to know if that's truly the price for service I received? If so inflation is ridiculous

  

  Business Response

  Date: 02/10/2023

  Dear ***********************,

  This is in response to your inquiry addressed to the Better Business Bureau.  
  As a goodwill gesture, a refund has been issued.  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

  Respectfully,

  FedEx

  Customer Answer

  Date: 02/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1 2023 I did a shipment FedEx standard overnight tracking number ************ next day arrival would be Thursday 2/2 x 8 p.m. I paid $148.91 for the service to be completed on February 2 by 8 PM. Their service was not completed by the time stated. I was told due to weather. It would not be delivered until the next day, which is two days later. I paid for one day not two day delivery. I was not offered any type of compensation., refund or even partial refund. I was told I could not get any type of refund. They did not fulfill the service that I paid for.

  

  Business Response

  Date: 02/28/2023

  Dear *********************************, 

  This is in response to your inquiry addressed to the Better Business Bureau. 

  
  To best accommodate package volume, FedEx package routing is setup as a hub and spoke processing method. A severe national weather delay was noted at the *******, **.primary hub.  Your shipment was subsequently delayed due to these inclement weather conditions that impacted routing and operations, during the time in which your shipment was being transported to the destination.Regrettably, the shipment traveling on package tracking number ************ delivered Monday, February 6th at 12:27 p.m.
  
  Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received. FedEx liability for Money-Back Guarantee and other terms and conditions related to weather are posted at FedEx.com.  In summary, we will not be liable or responsible for loss, damage or delay caused by events we cannot control. 
  
  As a one-time gesture of goodwill, we have arranged for 50% refundable transportation charges on your behalf. Please contact the FedEx *************************** Rickas *******************  location where the shipment was originally sent from.  Just as you paid them for the transportation charges on this package; the refund or claims request should be made through that location. We have spoken to them and they will assist you with this refund. 
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us,and we hope you will allow us other opportunities to serve you.

  Respectfully,

  FedEx

   

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************************

  1701 **************

  ***********, ** 33844