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FedEx Corporation

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Our customer experience record for FedEx Corporation includes complaints from all of its locations.

If you would like to ask for BBB's assistance in resolving a dispute, please include the tracking number or FedEx account number involved when submitting your complaint to avoid delays.

Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12,411 total complaints in the last 3 years.
5,050 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So my JOB sent over equipment that I needed for work. Saturday morning I got a call from the FedEx delivery driver telling me he needed my gate code I gave him the code after a few mints I never heard a knock on my door so I open it and no package was there so I read my email and seen I show delivered after checking with my neighbors at my apartment complex and the saying they didnt receive it but its the fact that the driver didnt attempt to get my apartment number (I seen my job left it off) but the driver that works for FedEx forged my signature and marked my delivery as completed and if you look at my signatures with FedEx in the past you will see that it does not match this one I can guarantee it even though I cant see the actual signature which tells me thats fraud ive never had a problem before. And hes going to be real disappointing when he opens the package and sees nothing but a bunch of wires that he cant do anything with.
Business Response
Date: 02/13/2023
Dear *****************************,
This is in response to your inquiry addressed to the Better Business Bureau.
Our records indicate the shipment on tracking number ************ was delivered at . We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.
We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************.
Respectfully,
FedEx?
Initial Complaint
Date:02/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It started on January 26, 2023 I placed an order from Walmart.com and I received the delivery dates for 5 items, when my first order was to be delivered it was delivered to the wrong address and I received someone else package that didn't even have this address, so I had to call them and let them know what happened they begin to tell me that they show it was delivered I once again told them that I didn't get my package that I received someone else's package so they opened a case on it, finely got my package really late that night, then my other item was to be delivered on the next day witch I did receive it but the box was ripped opened and the hardware for my item was missing so once again I called FedEx to let them know what happened and also sent pictures of the box they told me that it was not their fault that I had to contact the sender about the issue, I also have one item that I have yet it said it was supposed to be delivered on Feb, 6 and still have not received it, then I had to reorder one of my items on Jan, 31 it was supposed to be delivered Feb 3 they sent me confirmation that it was delivered but yet the pictures showed that it not my house, I called they told me that it will be settled soon. I'm tired of not getting my packages and the deliver drivers not paying attention to their job and scanning packages then dropping them off at wrong addresses someone needs to look into this fast.
Business Response
Date: 02/07/2023
Dear ******************,
This is in response to your inquiry addressed to the Better Business Bureau.

As we discussed, the appropriate management has been notified of your concerns regarding
the handling of the shipment traveling on package tracking number ************, and other
packages. The local Ground Senior Manager called you on February 6, 2023, to follow-up,
and the information has been reviewed with the drivers.

Please accept our sincere apologies for any inconvenience you have encountered. We
value the trust our customers place in us, and we look forward to serving you more
satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:02/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx is backlogged on getting orders to customers....by weeks. Yet they are continuing to allow customers (like myself) to pay for overnight shipping knowing that they will never receive their package overnight. Mine has been over a week since I paid for overnight shipping and it's stuck in ******* with no delivery date in sight. They do not refund money for weather delays and that's the excuse they are using for the delays although there has been no bad weather....and knowing they are so backlogged they are intentionally stealing money from customers when they allow the purchase of overnight shipping knowing they can't deliver and they wont return the money.
Business Response
Date: 02/10/2023
Dear *********************,

Your report to the Better Business Bureau regarding tracking number ************ was received.

Our records indicate that your shipment was delayed due to repeated inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered on February 7th, 2023, at 5:59 p.m.

FedEx provides updates regarding current service disruptions at www.fedex.com/en-us/service-alerts.html You can also sign up to receive notifications for service alerts and shipping updates via www.fedex.com/en-us/email.html, We understand your concerns, and as a gesture of goodwill, the transportation charges associated with FedEx tracking number ************ have been credited to the billed account. As your financial arrangements are with the shipper, please contact them for further assistance regarding claims, reimbursement,or refunds.

On behalf of FedEx, I offer our sincerest regrets to you and all involved parties for any consequences caused by this incident. We hope that we will have future opportunities to serve you more favorably.

Respectfully,

FedEx
Initial Complaint
Date:02/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a package that was never delivered tracking #************. They said they can't deliver it but I can pick it up then said I can't pick it up because I don't have an ID with that address on it. I am visiting this area in an RV park, not living here so my IDs will not have the same address. This was supposed to be a 2 Day delivery and it's been 5 days as it is. I paid full price. Now I can't get it at all. I have important items in there that will takes weeks to replace (insurance cards, tax stuff, car registration for example). At minimum I expect a refund for what I paid $13.50. And any fees for car registrations/RV registrations and insurance card replacements. I will have to spend hours contacting insurance so don't know the cost on those but registration stickers are $30 each for replacement (I have 2- one for car and one for RV for a total of $60 for replacement stickers). I don't know if I can get duplicate tax items for free, but again I'll now need to take time off work to make calls all day and figure the rest out.
Business Response
Date: 02/08/2023
Dear *********************************:

Your report to the Better Business Bureau regarding tracking number 394066194219 was received.

Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered at 11:02 AM on February 7,2023.

We are certainly aware that our customers expect only the best possible service.

On behalf of FedEx please accept our sincere apologies for any inconvenience you were caused and the customer service you received.

Respectfully,

FedEx

Customer Answer
Date: 02/08/2023

Complaint: 19331792

I am rejecting this response because: They had no idea where my package was or what was going on even as late as yesterday (Tuesday the 7th). I had to call everyone and replace everything from the package because you would continuously send random updates saying it was on it's way and then it still wouldn't show. For another 4 days. After the 3rd day of saying it would be here and still no one knew where it was, I didn't believe anything you had to say. I know they won't do anything else to resolve this based on their responses so far. I didn't say a word during the weather issues so please don't use that. I waited til 5 days before I said a word. (on a 2 day delivery) You lost control of things and you know you did. Giving canned responses and taking no responsibility for anything (after the weather issues) is a lot of what is wrong with our society these days and you are just adding to it.
Again, I know you will do nothing else to genuinely resolve the issue but I don't accept your canned response and not at minimum offering compensation for the 2 day paid for vs. 8 day delivery. I will just not ever use FedEx again which I know you won't care about but if enough of us do it, you might hear.

Sincerely,

*****************************
Business Response
Date: 02/21/2023
Dear *********************************:

Your report to the Better Business Bureau regarding tracking number ************ was received. We regret any inconvenience you experienced as a result of this situation.

Our records indicate that your shipment was delayed due to inclement weather conditions that impacted our operation during the time in which your shipment was transported. Tracking data reflects that the shipment was delivered on 2-7-2023 @ 11:02 AM.

Also our records indicate that the address on your shipment was incorrect. Our local station corrected the address and delivered the shipment.

On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.

Thank you for your patience in this matter and for shipping with FedEx.

Respectfully,
FedEx
Initial Complaint
Date:02/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 1/25/2023 I submitted my request for Fed Ex delivery directly from my bank. I paid additional money to have the item delivered by 1/27/2023. The tracking number is ************, I was able to confirm that the item was attempted to be delivered however no one was available to sign for the package. I then requested that the package be held for pick up on 1/27/2023. The item has not been delivered as of 2/3/2023. I have spoken with several representatives only to be told by each that they had no further explanations for me pertaining to when the package would be released and all that they could do is collect my name and phone number to give me a call when they had additional information. I asked the representative when I should anticipate a call back with an update, the response that I received was they had no idea and could only say that they would give me a call when they knew more themselves. The explanation I received was not the level of customer service that I believe FEDEX to deliver. I am asking that FEDEX release the package to the intended Wednesday, 1/25/20235:07 PM Shipment information sent to FedEx 6:36 PM Picked up ***********, ** 6:37 PM Shipment arriving On-Time ***********, ** 7:15 PM Left FedEx origin facility ***********, ** Thursday, 1/26/202312:21 AM Arrived at FedEx hub *******, TN 3:31 AM Departed FedEx hub *******, ** 5:33 AM At destination sort facility ***********, ** 7:41 AM At local FedEx facility ***********, ** 12:35 PM Delay Customer not available or business closed.***********, ** 7:24 PM Delivery option requested Hold at FedEx OnSite request received - Check back later for shipment status 9:35 PM At local FedEx facility ***********, ** 11:19 PM Hold at location request accepted Shipment is being redirected as requested to FedEx OnSite ***********, ** 11:45 PM At local FedEx facility ***********, ** Friday, 1/27/20237:36 AM At local FedEx facility ***********, ** 10:30 AM At local FedEx facility Tendered at FedEx OnSite
Business Response
Date: 02/15/2023
Dear ***************************, :

This is in response to your inquiry addressed to the Better Business Bureau.

Our records indicate the shipment traveling on package tracking number ************, was transported to the Dollar General in ***********, *******, on January 27, 2023, as you requested. We apologize for any inconvenience you encountered while trying to confirm the package status.
We have been able to confirm the package is still at the Dollar General location and will be held for there for pick up on Saturday, February 18, 2023. You have been advised to make sure the recipient has the tracking number and a government issued photo id so we can confirm the address matches the one on the shipping label.

On behalf of FedEx, we apologize to you because you, and your business with FedEx is greatly appreciated, and every effort will be made to ensure future shipments are handled to your satisfaction.

Respectfully,
FedEx
Customer Answer
Date: 02/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An overnight package (#************, which contained a large check) sent by a title company on January 31, was to arrive February 1. I received an email the package was delayed, due to weather, and would be delivered February 3 by 8pm. I waited til then and then placed a phone call to customer service notifying them the package was still not received. After a 45 minute hold and conversation, I was notified the package was still delayed and to expect and email with further information. The email came and they let me know the package was now expected to be delivered February 6. This is unacceptable. As a side note, I had a package sent out via **** (not overnighted I might add) January 31 from IL to MA and it arrived on February 3. The fact FedEx has not delivered this package in the same timeframe is not acceptable without some financial recourse on their end. A blanket apology is not acceptable. Further, FedEx has not guaranteed delivery at this time. I can only hope I do receive it. But, even if I do I will never do business with them again.
Business Response
Date: 02/15/2023
Hello FedEx Customer,

We have received and processed your claim request on the shipment referenced above. Unfortunately, upon completing our investigation, we must respectfully decline your claim.

FedEx strives to meet all our delivery commitments. Unfortunately, your shipment was delayed due to severe weather condition. Under the terms and conditions governing this shipment, FedEx does not accept liability for delays or damage due to events beyond our control.

We regret any inconvenience this issue has caused and hope to be given the opportunity to better serve your future shipping needs.

Sincerely,
FedEx
Customer Answer
Date: 02/16/2023

Complaint: 19331587

I am rejecting this response because:
Just an apology is unacceptable. As I stated in my original complaint a package was shipped from ** to MA the same day as this package was. The difference was the **** found a way to deliver it and did not use the weather as an excuse. I firmly believe FedEx did not go above and beyond to find a way to overnight the package to me. Instead they have used weather as an excuse to deliver my package three days late. The package contained a large check which was not able to be cashed until Monday because it was delivered late and on the weekend after the bank was closed. Until FedEx faces financial penalties for not meeting their obligations to deliver packages when they need to, and for taking steps to insure a package gets delivered when its supposed to be delivered, there really is not any reason for them to do so. I refer to the Southwest airline situation where they paid their customers because Southwest could not fulfill its obligations. My request of $500.00 represents less than **** percent of the amount of the check FedEx did not deliver on time. For these reasons, their response in how to remedy the matter is not acceptable.
Sincerely,

*****************************
Customer Answer
Date: 02/23/2023
If FedEx is going to hide behind the weather as their reason for not being able to overnight my package, but instead taking FOUR days to deliver the package, I am requesting a day by day recap of the packages location as well as detailed weather information for each day it was delayed. Somewhere there was a complete breakdown on their end and I want to know when and why that occurred.
Initial Complaint
Date:02/03/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mail a package in November that they lost and it was not delivered. They had me to file a claim and I been getting the runaround every since.
Business Response
Date: 02/14/2023
This Claim was paid to **************** on 02/03/23.
Customer Answer
Date: 02/14/2023

Complaint: 19331110

I am rejecting this response because:
I have not received a check.
Sincerely,

***********************
Business Response
Date: 02/25/2023
I spoke to **************** and the Claim Check has been received.
Customer Answer
Date: 02/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***********************
120 **************
Macon, ** 31210
Initial Complaint
Date:02/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The actual amount I paid 34.83+27.69+245.27=$307.79?eBay item number: ************ Tracking: ************ Date of transaction: Wed, Sep 29, 2022 Dear Better Business Bureau,I am writing to file a complaint against FedEx regarding a recent shipment that I had sent through their services. I was extremely disappointed and frustrated when I received my shipping bill, which was much higher than the quote that I received and much heavier than what my package actually weighed.I was quoted $34.83 (see image 1.quote)for the shipment, and also $27.69 for packaging(see image 2.Package charge at Fedex office.jpg), however, I was charged $245.27(see image 3. unexpected shipping charge) for the same shipment.This is a significant overcharge and I have all the necessary documentation, including receipts and emails, to prove that I was overcharged.Additionally, my package was supposed to weigh ****lb for $34,71, however, the FedEx scale weighed it and charger extra $245.27 . This discrepancy is unacceptable and I believe that the package was weighed inaccurately on the FedEx scale.Please see (image 4.Shipping pre-quote,5. package size,6. Shipping it with original box)I have tried to resolve this issue with FedEx customer service, but I have not been able to get a satisfactory resolution. I am now seeking your assistance in resolving this matter as soon as possible.I would appreciate your prompt attention to this matter and I look forward to hearing from you soon.Thank you for your time.Sincerely,*********************
Business Response
Date: 02/16/2023
Dear *********************:
It appears that the shipment traveling on package tracking number ************ was tendered to FedEx on September 26, 2022 and delivered on September 28, 2022 at 12:19 a.m. local time.
As **** is listed as the shipper, for the transportation charges on this package any refund request should be made thru ****.
Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.

Respectfully,

FedEx
Initial Complaint
Date:02/03/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FedEx delivery people keep leaving packages on the sidewalk unattended which become stolen within minutes. I have made several attempts to stop them from this behavior.
Business Response
Date: 02/14/2023
Dear K H:
I attempted to contact you via phone and email and was unable to reach you. Any exception to our normal quality service is a concern to us ; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question and speaking with you directly. Please call me at the number listed in your email or ************.

Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.

Respectfully,

FedEx

Customer Answer
Date: 02/20/2023

Complaint: 19330746

I am rejecting this response because: there is no "tracking number". Please do not call my mobile phone. My complaint is in regards to delivery people leaving packages for my residence in ************* on the sidewalk, and then driving away. The packages are stolen within minutes. So no, I do not have a tracking number. This is inappropriate. I need confirmation that FedEx delivery people delivering packages to my address will: 1) ring the doorbell. 2) wait for a response from a human 3) if there is no response, please leave a door tag - DO NOT LEAVE PACKAGES ON THE SIDEWALK.

Sincerely,

K H
Customer Answer
Date: 02/22/2023
The phone number provided by Fed Ex does not work. Rings endlessly. Cease and desist FedEx from contacting me by phone. They are the WORST.
Initial Complaint
Date:02/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan 2nd an order was shipped out from ************** ***** to me for a case of wine. FedEx was the shipping they use. On Jan 6th the order was updated that the label was damaged and reprinted. No other information has been provided since. I call FedEx several times to see what the issue is. The first call I speak with a woman who opens a case for the package and am provided a case number. After receiving no response from FedEx for a week I call a second tome. Im put on hold and then told they lost my package in their distribution facility. I ask what my options are and am put on hold again to then be transferred without my knowledge to the shipment center. I repeat my information again. He says it's lost and they probably opened my package. I ask if this is normal protocol he says yes. I ask what my options are and he says "we can open an investigation" to which I ask him to do. He hangs up. I call back and speak with a different representative. He tells me they should not be opening packages and everything the previous representatives have done are not protocol. I ask him about opening the investigation. He tells me the seller needs to do it. I ask why when the package was lost at their facility and the seller is no longer responsible. He says "okay fine I'll see if it will let me." He then tells me they will reach out to me and that he's opened an investigation. 3 weeks pass with nothing from them. I call again and am told yes an investigation happened. I ask why I wasn't contacted. The woman starts reading the entire history aloud to me. I ask why a claim wasn't opened if the investigation was finished. "the seller has to open the claim". No contact to the seller or myself post the investigation. I ask to file a formal complaint with the company and am transferred to a manager. I want to lodge a complaint. I'm told the company has no complaint system and I can only chat about my package and not the customer service experience. Still no package.
Business Response
Date: 02/20/2023
Dear ********,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392911584383.
As previously advised, we were unable to locate your package in our system. You were also advised to contact the shipper for further assistance regarding reimbursement or replacement, which you stated you have done.
We understand your concerns and deeply regret the difficulties you encountered while calling our toll-free number to document your formal complaint. Your feedback/concerns have been documented for the appropriate management team to review and handle internally.

Customer satisfaction remains our highest priority, and we take very seriously your comments regarding the service you received.
On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.

Respectfully,

FedEx
Customer Answer
Date: 02/21/2023

Complaint: 19330592

I am rejecting this response because the apology does nothing to fix the actual issues within your system. You have no recourse in place to rectify when you lose packages. The recipient must reach out several times in order to locate the package. The recipient must then open an investigation with you all to find the package. Then there is no communication once your investigation is complete and you find yourselves to be at fault. The recipient is once again responsible for following up and speaking with the sender regarding packages your company has lost/damaged even when you are aware of this issue. That is not good business. You were alerted to the issue several times and made little to no effort to rectify the situation. Only offering me apologies and terrible customer service telling me that I need to contact the seller in order for you all to take any action. Action should be taken once there is an issue indicatedwithin your system ESPECIALLY if you offer no authority to the recipient of a package that you all acknowledge fault in losing/damaging. *** worked in logistics and shipping and that is not how most operate. As the recipient, we do not have the choice which shipping company is used by the seller and we pay for the shipping. For us to not be viewed as the customer, have no authority in the matter yet bare all responsibility for middle managing YOUR internal issues is ridiculous. I wasn't offered any solution to this and again wasn't allowed to make a formal complaint through any other channels. You state you've reported my complaints but I've no proof of that other than your statement.
Sincerely,

*******************************
Business Response
Date: 02/28/2023
Dear ********,
This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392911584383.
We understand your concerns and deeply regret the difficulties you encountered while trying to file a formal complaint. The formal complaint with your feedback/concerns were received and are being handled internally by this department. We appreciate the feedback and concerns you provided.
Please review our Claims policies as stated in our Service Guide which is available online at www.fedex.com. The link has been provided below for your review::
**************************************************************************************************************************************
Customer satisfaction remains our highest priority, and we take very seriously your concerns/feedback regarding the service you received and our claims policies. On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered.

Respectfully,

FedEx

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