Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  FEDEX

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  7240 Kingston Pike Knoxville, TN 37919

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 29, 2022, Fedex Express claimed they delivered my package to my house. They also obtained a signature for the package. The problem being, they did not deliver the package to my address and the signature obtained wasn't anyone I know.This package was worth approximately $800. I have called 1-800-GOFEDEX three times since December 29. Each time I have called, I have been lied to. Each time I am told someone from Fedex will call me. I have yet to receive a call from anyone at Fedex. It is *************************************************************************************** my money for the missing package. The last time I called, I was told the claim had been escalated to the trace department and that someone from Fedex would call me no later than today January 16) with a resolution. No one has called. I want the reimbursement for the package as these were *********** clothing for my business and I have no use for them now. Attached you will see some screenshots of conversations with the shipper stating Fedex admitted to losing my package as well as me reporting the package missing one hour after said delivery time. The package was signed for by ****************. I do not know anyone by this name. All I want is my money back.

  

  Business Response

  Date: 01/20/2023

  Dear ***************************************:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  Our records indicate this package was tendered to FedEx on December 19,2022 and delivered on December 29, 2022. Per our conversation, you advised this package was never received. Local management were notified about the issues regarding this delivery and have completed an investigation. After retrieving the package and delivering it correctly you have advised you no longer live at that location, we regret that we are unable to locate the package.
  
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. We value the trust our customers place in us, and this was certainly not representative of the service on which we have built our reputation. We look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

  Customer Answer

  Date: 01/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRACKING # ************ CASE#C96005234 This package which is medication for an 8 yr old was shipped out FedEx standard overnight due to the fact that express scripts screwed up and didnt send the medicaiton on time. It was purposly sent to be recieved on Monday 1/16/23 since that was the last day we had medication for. Tracking said that the package which was a signature required was delivered and it was not. The carrier delivered it to the wrong house and gave me someone elses pacakge that wasnt even on my block. I callled Fed Ex numerous times and emphasized this was not merchandise it was medication needed for an 8 yr old. I was told they were going to retrieve the package and redeliver it today 1/16/23 After numerous calls because no one has the decency to call I was told that they in fact had my package and it would be delivered the next day in which I told them that would be too late and the fact that no one would be home to sign for it. No other help or concern was used even though it was a huge negligence on their part. Had to drive out all the way to ********* with 2 small children to retrieve a package in the middle of the night. I get there and no one as usual knows what they are doing had another argument because they were telling me that my package wasn't there. Close to an hour later the package was handed to me. TOTAL lack of respect to the fact it was medication for an 8 year old. On top of all this I had not only to keep calling for a status but had to go out and get it myself

  

  Business Response

  Date: 02/28/2023

  Dear *************************************,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number 609920902751.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx tracking # ************ I made an order through ******************* on 12/27/22. The order was shipped through FedEx on 1/2/23. On 1/4/23, the package made it's way to the FedEx facility in West Chesterfield, **. On each and every business day since January 4th, FedEx has marked my package "Out for Delivery" in the morning, only for it to magically reappear at their facility in the evening. No delivery was attempted. I have spent countless minutes on the phone with FedEx customer service, who only reassure me that the package will be delivered. On 1/11, the rep I spoke to told me they opened a claim for me. A woman from the claims department called me to tell me my package was out for delivery. It was not delivered. She never followed back up. No one sent me a case number for my "claim".I've attached screenshots of ****** Reviews about the West Chesterfield, ** FedEx facility. These are just some of countless one star reviews for lost and mishandled packages.

  

  Business Response

  Date: 01/19/2023

  Dear *******,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.
  
  The appropriate management has been notified of your delivery concerns for an internal review with the drivers responsible for serving your area. We certainly regret any inconvenience you have encountered.
  
  After further research, our records indicate this package was delivered on January 18th, 2022 at 4:13 p.m..
  
  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing because of an issue with FedEx not taking accountability for a package one of its drivers mishandled in December.On December 11, 2022, FedEx delivered a package that was marked Direct Signature Required (1) without even ringing my doorbell, (2) without obtaining my signature, and (3) by leaving it on the sidewalk (not behind my gate) on a very busy street in *************. Naturally, the package was stolen. I registered a complaint with FedEx and provided them with proof, via Ring video. They suggested I file a claim with the shipper, which I immediately did.Today, the shipper has informed me that FedEx is denying the claim. The shipper will now turn the matter over to insurance and I suppose I will get refunded for the value of the package, but I cannot believe that FedEx wont take responsibility for the error, which is documented!So I am writing to you in the hope that you bring the matter to light and, at least, get FedEx to take responsibility for the action of its driver.

  

  Business Response

  Date: 02/08/2023

  February 8, 2023

  Dear Customer;

  FedEx Ground Shipping #************

  Your BBB Case #******** has been forwarded to my desk for review and response.

  Our records do not indicate the required claim form and paperwork have been received in order for a full claims investigation to be completed on the referenced shipment #.  

  Please either forward a copy of the paperwork that was previously submitted or file out the attached claim form and submit it with the required documents. 

  Once everything is received the claim will be entered and processed accordingly. 

  Thank you 

  Hope I / FedEx ******************** / ************************************************* 

   

   

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was stolen

  

  Business Response

  Date: 02/02/2023

  Dear *********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  Voicemails were left, and emails forwarded to you asking you to contact us. Unfortunately, we are unable to address the specifics regarding your concerns without a valid package tracking number for the shipment in question. Once you can provide this information, we will gladly research this further. Please call us at ************ ext.  ****** for assistance.

  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was charged $75.95 for a transaction regarding FEDEX ******* **. I did not authorize the charge, was not notified of any charges by FedEx and there were no invoices in my FedEx delivery manager. So, I contacted my bank and initiated a dispute. As a result, my bank card had to be closed and a new card issued. Now, today (several days later), I have a paid invoice in FedEx delivery manager. This has been a huge inconvenience to me because this bank card that was reissued was used for many recurring transactions that I've had to revise. Furthermore, FedEx provides no telephone or email support for this type of complaint. I was informed by their representative that my only option was to write a letter and mail it to *******. This is terrible customer service that should be corrected.

  

  Business Response

  Date: 01/20/2023

  Dear *****************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 770957777639.
  
  Any shipment that crosses an international border is subject to the assessment of Duty and Taxes as imposed by the destination country.  In some instances, FedEx pays duties/taxes on international shipments on behalf of a customer to speed up the customs clearance process. The Duty/Tax invoice is usually a separate invoice sent to customers to recover any duties or taxes paid to the destination country by FedEx on behalf of the customer.  However, as a gesture of goodwill, a one-time credit of $75.95 has been applied.  Any future shipments will be eligible for the assessment of duty and taxes.

  We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,

  
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/2022 I shipped a package to my son in ***********. I listed the value at $350.00 as I retained all teceipts for enclosed items. The tracking said it should arrive on 12/15/2022. It was alledged that it arrived on 12/16/2022 because of weather. I notified my son that the package had arrived and was placed inside a locker on premises. My son had told me when packages arrove at his apartment complex and items are placed into a locker, once closed a combination is sent to the resident. My son stated when he got off work he went to check on the package. There was no package and he never received a combination notice. He went back the next 3 days and he told me he never received the package. He also went to the other two apartment complexes next to his and there was no package there either? I filed a claim for the package on 8th of January with all item receipts attached with claim. On Jan. 11th I received a denial notice stating since I did not do a "signature required" with the package, Fed Ex denied and would not cover any value of the package. I was never told by the repersentative at the Fed Ex store located at **********************************. in my hometown. All I was asked was what was the "declared value" and was ground shipping okay, that was it. With items valued at $350.00 if told if you do not do "signature required" who would not pay to do that or authorize them to do this. Because "if" they said we assume zero responsibility if you don't do this they can deny the claim, which is what they did. When I received the email denying the claim they claim they dida through investigation, but neither the complex mananger, his staff or my son were contacted in the process. I spoke the manager and he stated there is a sign in the office directing the delivery people to try to deliver to the residents address first prior to dropping packages at the office. The bottom line is the driver said it was "in locker" but no combination was sent ever. I have email denial if needed?

  

  Business Response

  Date: 01/27/2023

  Good morning,

  This claim has been paid in the amount of $350.00 based on maximum liability established by the declared value plus the shipping costs for a total of $377.86. The check is being sent via US Mail. We apologize for the issues with this shipment and hope that you continue to utilize our services. 

  Sincerely,

  FedEx

   

   
  

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15/2023 My package was on fedex truck at approx 6am for delivery. I received a text message at 5:19PM stating my package had been delivered. At approx 5:30PM I went to my front porch to retrieve the package and nothing was there. I then went to my garage and nothing was there. I called Fedex and was told the delivery notification was false and my package had been rerouted back to fedex and would be delivered on 1/17/2023. I told the representative that was unacceptable. It was no excuse as to why my package was not delivered on time as there was not weather conditions in the area to delay my package. So my package stayed on the truck all day with NO attempt for delivery. This is unacceptable on all levels. Tracking number ************

  

  Business Response

  Date: 02/10/2023

  Dear *****************************,
  
  Your report to the Better Business Bureau regarding tracking number ************ was received. Our research has not confirmed the location of your package.
  
  We regret any inconvenience you experienced as a result of this situation.
  
  Because your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.
  
  Thank you for your patience in this matter and for shipping with FedEx.
  
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an order with Scentsy that was placed on 1/8/2023. The label was created in *********, ** on 1/9/2023. It has gone down to ******* and back up to ************** since then. It has currently been sitting in *******, ** since 1/14/2023. When my husband called this morning (1/16/2023) regarding the status due to myself not having a voice they stated that the package is currently sitting in a trailer and wont even leave until possibly 1/17/2023 or 1/18/2023. They also stated that if the package is damaged or melted (the package has wax melts inside) it will not be their fault it will be the shippers fault. My husband spoke with a female by the name of *** and her employee number is ****.

  

  Business Response

  Date: 01/20/2023

  Dear : ***************************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We regret any problems you encountered while inquiring about the status of the shipment traveling on package tracking number ******************** now showing delivered on 1-19-2023 at 12:17 PM.
  
  
  FedEx Ground Economy specializes in the delivery of low-weight, less time-sensitive shipments
  This is a cost-effective service and is not a time-definite delivery service. Most shipments are delivered within five to seven business days. Also, scans may not be recorded each day for this service since it is not a time-definite delivery service.
  Your concerns regarding issues with Customer Service have been brought to the attention of management.
  
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you were caused.
  
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FedEx has declined to fix a bug with FedEx Delivery Manager, which has caused numerous problems for me. When I add my new address (117 ******) to FedEx Delivery Manager, I get a message saying "Your registration is complete." But when I go back to my list of delivery addresses, it's not there. I first notified FedEx about this problem on 12/16/22 when I sent screenshots via ******* direct message to @FedExHelp. I was told to contact FedEx technical support instead. I did so and was assigned transaction/case number TR2034803 and was told someone would get back to me soon. On 12/27, I reported to @FedExHelp that no one ever got back to me and asked for assistance. They declined to assist, telling me to call technical support. I called technical support again and was assigned transaction number TR2055186 and case ********. Tech support told me someone would call me back within 24 -48 hours. No one ever did. Instead on 1/3, I got an email from isellcases-****************************************** that said, "Case Number ******** has been resolved." Except nothing had been done, and my new address still couldn't be added to my profile. I contacted FedEx service recovery at ******************** and spoke to *****. I told her everything I wrote above and that I needed to be able to set vacation holds with FedEx, as is possible with Fedex Delivery Manager. As I am disabled and often ill, I am often unable to make/take phone calls during business hours, so on Thursday 1/12, my boyfriend spoke to ***** about the ongoing delivery issues. He requested that the delivery of FedEx Shipment ************ be delayed until 1/18. She indicated she would attend to that. On 1/13, I double-checked with @FedExHelp that the vacation hold had been set so I would not receive deliveries until 1/18. @FedExHelp assigned case number C-******** for my vacation hold request. Yet ************ was delivered on 1/14. I also asked for a disability accommodation, but it was declined. I am running out of characters.

  

  Business Response

  Date: 02/06/2023

  Dear ***********************:
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We certainly regret any inconvenience you have encountered while inquiring about the status of your shipments. Your concerns regarding the delivery have been brought to the attention of management responsible for operations in your area. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Respectfully,
  
  FedEx
  
  

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18818050
  
  I am rejecting this response because FedEx has not fixed the bug in FedEx Delivery Manager. I still have been unable to enroll in Delivery Manager - it's been 2 months since I first complained about this.

  I also requested a disability accommodation. I am disabled and cannot lift heavy and/or large packages. I requested that FedEx deliver such packages inside my garage 
  (I gave FedEx my garage keypad code) because I have to hire contractors to move the packages, and leaving the packages outside for days leaves them susceptible to theft. FedEx refuses to put my packages in my garage, while *** has agreed to do so. I need to be transferred to the FedEx team that handles disability accommodations for customers.

  Sincerely,
  
  ***********************