Complaints

This profile includes complaints for FedEx Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

FedEx Corporation has 987 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  FedEx Corporation

  3610 Hacks Cross Rd Memphis, TN 38125-8800

  
• 

  FEDEX

  2200 TriCities Crossing Kingsport, TN 37664

• 

  Federal Express

  5034 N Broadway St 140 Knoxville, TN 37918

• 

  Federal Express

  2200 Tri-Cities Crossing Kingsport, TN 37663

• 

  Federal Express

  10601 Murdock Drive Knoxville, TN 37932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11,2023 I ordered an iPhone 14 plus and an apple watch 7 series. The items were shipped via FedEx 2day shipping. My item was last scanned on the 12th leaving ***********, ** at 2:42 am and has still not arrived anywhere or been scanned in anywhere! The 2 items combined have a total value of around $1,500. It is now almost a week past when they were suppose to be here and yet not a single person I've spoken with at FedEx can tell me why I have not received it or tell me when I will. This is completely unacceptable!!!

  

  Business Response

  Date: 01/20/2023

  Dear Ms. ********:
  
  Your report to the Better Business Bureau regarding tracking number ************ was received.  We regret any inconvenience you experienced as a result of this situation. 
  
  Our records indicate that your shipment was delayed while being processed at our sorting facility.  ************* reflects that the shipment was delivered.  
  We understand your concerns regarding the delay in transporting the shipment, and deeply regret the difficulties you encountered.  We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  Your concerns regarding your poor customer service experience have been brought to the attention of management and will be addressed internally.
  On behalf of FedEx, we extend our sincere apologies for the inconvenience you have encountered. Your business is very important to us, and we hope you will allow us other opportunities to serve you.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,FedEx negligently delivered a package and it was stolen. FedEx delivered a package to me on December 4 and within a short period of time before I could retrieve the package it was stolen and missing from my building. I had the building superintendent. Help me look around to find the package in the building and it was nowhere to be found. A FedEx left my package where it was visible from the street, and anyone from the general public had access to it. This is not the method in which I wanted my package delivered, I wanted it to be placed inside the condominium building however, it was placed beside the enter phone of my condominium building, and not physically inside the building in the mail room or left at my door or sent you a location for pick up.I took the following steps to try to get a refund for my package. I phoned and filed a case over the phone, I filed a complaint on their website, I emailed a customer service representative in charge of these types of complaints, and I made several more calls to the call center, FedEx said it was my responsibility to try to attain a refund from the shipper and they closed my case. They said it was my responsibility to attain a refund from the shipper, when it was their negligent delivery that caused my package to be stolen.I was not able to get a hold of the shipper as they were call centre was closed and I spent many days trying to resolve this issue. I am looking for a refund from FedEx.The following his information about my package;Tracking number: ************ Case number: c-******** FedEx states on their website that they deliver packages with reliability. I am very disappointed with the lack of support from FedEx for trying to help me resolve this matter they also close my case automatically even though I stated the matter was not resolved.Thank you very much for your support in this matter and helping me to attain a refund.

  

  Business Response

  Date: 02/20/2023

  Dear *******************************,
  

  Thank you for bringing your concerns to our attention. We regret your disappointment, and I would like to personally speak with you to address this matter. I have not been able to reach you by phone. Please contact me at *************************. I am available Monday through Friday from 8 a.m. to 5 p.m., **************** Time.
  
  We appreciate your patronage, and I look forward to hearing from you soon.
  
  Regards,

  FedEx

  

  Business Response

  Date: 03/01/2023

  Dear *******************************,
  
  ?This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 4:12 p.m. on January.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations and an internal review was performed.?
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  ?
  Respectfully,
  FedEx

  

  Business Response

  Date: 03/03/2023

  From the BUSINESS:

  Sent 3/1/2023 5:28:07 PM

  Dear *******************************,
  
  ?This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 4:12 p.m. on January.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations and an internal review was performed.?
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  ?
  Respectfully,
  FedEx

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 18814637
  
  I am rejecting this response because:

  Fed Ex is the delivery company responsible for safe delivery of item. I, the consumer should be reimbursed by FedEx for the item, as photo proof and description was given on improper delivery in a public place. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/10/2023

  Dear *******************************,
  
  ?This is in response to your inquiry addressed to the Better Business Bureau.
  
  Our records indicate the shipment on tracking number ************ was delivered at 4:12 p.m. on January.? We are concerned to learn of your report that the shipment was not located.? Additional research has been conducted in an effort to locate the shipment.? We regret that we are unable to provide additional information regarding the location of the shipment.? We ask that you contact the shipper for further assistance regarding reimbursement or replacement.? The shipper can contact FedEx regarding a claim.?
  
  Your concerns have been brought to the attention of local management responsible for our FedEx Ground operations and an internal review was performed.?
  
  Please accept our sincere apologies for any inconvenience you have encountered.? We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  ?
  Respectfully,
  FedEx

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 18814637
  
  I am rejecting this response because:

   

  I keep receiving the same pre written response. This is frustrating. The only resolution is returning the money for the shipment. This is ridiculous amount of time for this to be persisting! 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fed ex delivered my package to the wrong address. They admitted the driver delivered it to **********************. They said there was No delivery signature required. (Which was not a choice I could make because this was an order from AliExpress.) I paid over $350 for this order and Fedex told me the shipper told them the value of my package was no more than $100. I have the receipts of what I paid for the order. FedEx had no interest in verifying the information from me. So, they sent me a check for $100. I am still out of over $250. I have **** to managers and supervisors who do not care to correctly take care of this case. I do not believe this is fair.

  

  Business Response

  Date: 01/18/2023

  FedEx values your business.  Our records show that we received and processed your claim request for FedEx's maximum limit of liability. The claim was paid in accordance with our contract of carriage. Under our contact of carriage declared value represents FedEx's maximum liability in connection with this shipment. The shipper declared a value for customs and carriage in the amount of $100.00.  The claim was paid for that amount.  FedEx will not consider any additional compensation.  We must respectfully refer you to your shipper for additional information.   

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18824808
  
  I am rejecting this response because:

  I spoke to the shipper BEFORE filing a complaint to FedEx. The shipper offered me a refund, and scammed me by requiring me to post a five star review, then sent me fake refund receipts to my email, which I never received. I reported this to my bank, who then redirected me to FedEx.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple packages being delivered on 8/16/22. The driver delivered the packages and hit my car while turning out. I saw him, and heard the collision from the inside of my house. I ran out and he sped away. I reported it to FedEx and they told me that someone will be in contact. The delivery company acknowledged that they have damage on their car but its not at the same level as mine. I asked how would they know if nobody ever measured where my damage is. They told me the case was passed onto corporate. I have called corporate multiple times and nobody is able to help me and keep telling me to wait until someone reaches out to me. This happened in August.

  

  Business Response

  Date: 01/18/2023

  Dear Inna,
  
  This is in response to your inquiry addressed to the Better Business Bureau.
  
  We are very concerned to learn of the reported damage to your property. Your request has been referred to our claims adjuster. A representative will contact you in the near future.
  
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future.
  
  Respectfully,
  FedEx

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package shipped via FedEx shipping company to my home in ******* ******* on January 6. I received updates that the package was in route to my home. However, the package never arrived and FedEx says they delivered it to the client that would be me. this is not true. I have a gate at my property. They cannot get past the gate without calling me to open the gate. I have my phone number in my name printed on the gate that says please call me on arrival, I will come open the gate and receive the package. I also have a security system that shows no alerts of any package arriving during the entire day for January 6. I contacted FedEx explain this to them at 3:30 on the day of the package was supposed to have arrived. They told me to file a claim and wait three days after waiting three days I filed another claim because nothing has been done by FedEx. They didnt even search for the package or contact anyone the invoice for the products that were shipped to me or $3301.00 the company that shipped me the products is asking for payment on a box I never received. This is grand larceny Fed Ex either lost the box or stole the box. Either way they did not deliver the box. I would like the original company that shipped me the products to be compensated for the box that Fed Ex lost or stole. I had filed a police report in ******* *******. I have contacted Fed Ex over a dozen times regarding this and nothing has been done. They sent me back a email that said the claim was denied. How can you cant deny a claim when you lost or stolen package this is criminal. Please help me resolve this with this company. I need to $3300 credit back to the company ***** for wellness that shipped me the products because federal express lost the box. Thanks very much

  

  Business Response

  Date: 02/28/2023

   Dear *****,
   
  This is in response to your inquiry addressed to the Better Business Bureau. 
   
  As we discussed, the appropriate management has been notified of your concerns regarding the handling of the shipment traveling on package tracking number  770940330120.  
   
  Please accept our sincere apologies for any inconvenience you have encountered. We value the trust our customers place in us, and we look forward to serving you more satisfactorily in the future. 
   
  Respectfully, 
   
  FedEx

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are distributor of ** manufactured product in *****. We have been waiting for our shipment ************ (picked up on Jan 5) There is no update of status for over 7 days now. Apparently, 2 out of 10 packages have are in ***** but the remaining 8 are last logged in *******. Both ** team and ***** teams have failed to commit to any delivery timelines. This hurts our business tremendously. FedEx should guarantee a timeline for delivery given they charge a premium fee. We want the material to be delivered ASAP. We also demand compensation for the loss this delay is causing to our business.Similar situation has happened with n the past as well. BBB should investigate the questionable operation of FedEx.

  

  Business Response

  Date: 02/10/2023

  Dear ***********************:
  
  Your report to the Better Business Bureau was received.
  
  Our research is currently in progress, and once additional information becomes available, you will be contacted.
  
  We appreciate your patience while we work to resolve this.
  
  Respectfully,
  
  FedEx

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Send a package and can't seem to get a simple answer as to why it has not been delivered. Tracking number ************. Online support useless. Called in, and useless. Website useless. Package contains multiple car tags. Need to know why not delivered. Sent overnight on 1/9/23.

  

  Business Response

  Date: 01/20/2023

  Dear ****,

  Your report to the Better Business Bureau regarding tracking number 770982134814 was received. ? 
  
  The delivery was scheduled to be completed on January 10, 2023; however, our records indicate the package was redirected to a FedEx location as requested by your recipient on January 10, 2023, so that he could pick it up at his convenience. It was picked up by your recipient on January 18, 2023, at 11:03 a.m.

  On behalf of FedEx, please accept our sincere apologies for any inconvenience you were caused.  Thank you for your patience in this matter and for shipping with FedEx. 
  
  Respectfully, 
  

  FedEx 

   

   

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint is now "Reprisal".Note from FedEx company:Hi **********************,Thanks for reaching out to us about tracking number ************. This shipment has been delayed.I apologize for that. Based on the information our drive made 3 delivery attempts in total,we call the station and another attempt is not possible, now your package is ready for pick up at (*****************************************************************************, Operations Hours 08:00 to 20:00) Remember to bring your TRK# and Gov issued photo ID, the package will be there until (01/20/2023).(First-they did Not attempt to deliver it 3 times, company's aware of it / driver seen on building cameras without my package / package requiring signature). This Complaint is on Reprisal - once I filled a written complaint, they refused to deliver ********** it back'...*you see where they say we'll hold the package ?? till 1/20! But they lied, they sent it back...so it's a Reprisal for reporting & complaining of 'package not being delivered'.

  

  Business Response

  Date: 01/20/2023

  Dear ******* *******:
  
  This is in response to your inquiry addressed to the Better Business Bureau regarding tracking number 392833314442.
  
  The appropriate management has been notified and an internal review has been performed with the drivers serving your area. Local management has contacted you and addressed this issue. We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment. We understand your concerns and will continue in our efforts to ensure future shipments are handled to your satisfaction.
  
  The package was returned and delivered back to the shipper at 9:31 a.m. on January 17, 2023. We ask that you contact the shipper for further assistance regarding reimbursement or replacement.
  
  On behalf of FedEx, please accept our sincerest apologies for the inconvenience you were caused. Your business is very important to us, and we will continue in the efforts to ensure future shipments are handled to your satisfaction.
  
  
  Respectfully,
  
  
  FedEx

  Customer Answer

  Date: 01/21/2023

   
  Complaint: 18822452
  
  I am rejecting this response because:  You're basically telling me something I already know... what you're doing in respect to make it up to me is missing from your response.
  
  Sincerely,
  
  ******* Metikos

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a package from Express Scripts. The package was sent to FedEx for one-day delivery. I was told the package had been lost but later was told by a representative of FedEx they had the package but nothing was in it. The travel history which I have a copy of is misleading and I believe it to be a coverup to avoid liability by FedEx.

  

  Business Response

  Date: 02/16/2023

  Dear *****************************:

  I attempted to contact you and was unable to reach you. Any exception to our normal quality service is a concern to us ; however, we are unable to address the specifics regarding your report without the package tracking number for the shipment in question. Please call me at ************ ext.  999974 for assistance.

  Your satisfaction is important to us, and we want to do everything possible to ensure your shipments are handled to your satisfaction.
  
  Respectfully,

  FedEx

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a package from Express Scripts. The package was sent to FedEx for one-day delivery. I was told the package had been lost but later was told by a representative of FedEx they had the package but nothing was in it. The travel history which I have a copy of is misleading and I believe it to be a coverup to avoid liability by FedEx.

  

  Business Response

  Date: 01/31/2023

  Dear ***************************,

  Our records indicate the shipment on tracking number ************ was lost in transit . We certainly regret any inconvenience you have encountered while inquiring about the status of the shipment.

  Due to your financial arrangements are with the shipper, you should contact them for further assistance regarding reimbursement or replacement.

  We have attempted to contact you to discuss your concerns, however, we have been unsuccessful. Please contact us if you have any questions at ***********************. 

  Respectfully,

  FedEx

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************