Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sedgwick CMS has 24 locations, listed below.

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  Sedgwick CMS

  1100 Ridgeway Loop Rd Ste 200 Memphis, TN 38120-4057

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  Sedgwick CMS

  3700 Crestwood Pkwy Nw # 600 Duluth, GA 30096

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  Sedgwick Charlotte

  5260 Parkway Plaza Blvd STE 101 Charlotte, NC 28217

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  Sedgwick Claims Management

  1800 Bayberry Court # 200 Richmond, VA 23226

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  Sedgwick Claims Management Services, Inc

  3030 N Rocky Point Dr W STE 530 Rocky Point, FL 33607

Review Details

• Review fromAnita M

  Date: 10/12/2023

  1 star
  Horrible company for claims. I had to file for short term disability due to a surgical procedure. My initial medical was due two weeks after my procedure my doctor submitted the documents 2 days following my surgery. My doctor filled out extensive documentation regarding my procedure including limitations. I called to ask why my claim Was only approved for two weeks the only answer I was provided was that was the original date it was due! So *************** are being penalized for being proactive. Now I have to have frequent doctor ************ to have the doctors notes printed so that my claim is approved for 7 additional days. After contacting again I was told the same thing. So now I have to switch my appointment from bi weekly check up to weekly just to get documentation to make sure I receive pay! This is the worst experience

• Review fromDay D

  Date: 10/02/2023

  1 star
  Sedgwick sent me an invoice over 15 months after the supposed damage to a rental car. They said I owed nearly $1,000, I asked to appeal as the damage was not done when the car was in my possession. And, beyond that, even if it had been my issue, it was long since past the time frame to file a claim with my insurance company for a claim, which left me without any recourse. Sedgwick's had absolutely no answer to the long delay before they reached out. Asinine.

• Review fromDebra C

  Date: 09/13/2023

  1 star
  If you ever see this company handling an accident, injury, workers compensation just find another way to resolve the issue. They do not force their work from ******************* to keep up with workloads and dont care at all about the urgency or nature of the help.

• Review fromAng S

  Date: 08/30/2023

  1 star
  My car was hit by a driver driving an **** rental car.The accident took place in *************, **. The other driver reported the accident to **** over phone. A claim number given to him by ****. ********* for **** cars in handled by Sedgwick Claims management services.My insurance company has tried to reach Sedgwick several times over email and phone. I have tried to call Sedgwick's 800 number as well as the **** customer helpline number (who sent me to ************************** number). I was put on hold for about an hour and after that I disconnected. It seems there is no way to contact Sedgwick and settle my claim.

• Review fromFabricio D

  Date: 08/29/2023

  1 star
  Amazon Truck hits my parked car, apparently this company handles the claims. I contacted them and the representative ***************************** who's managed by *************** takes the call and instructs me to take my car to a repair shop for an estimate and that she'll have the repair shop paid for their work and provide me with a rental car. Well, it's been over a month, and I have been calling them to check on the status, she tells me it's being reviewed, then takes another few weeks, goes on vacation. I keep calling and asking for help, no one can assist but her. When she finally reaches back several weeks later she now says that they are only going to pay the work partially for the needed work. When I replied that that's not what we had agreed she hung up the phone and now wont even answer.

• Review fromAaron J

  Date: 08/28/2023

  1 star
  Horrible customer service! ********************** providing for **** Liability Claims might have ****'s best interest in mind, but not the customer with the issue. DDR Boring ******************** broke our concrete driveway pad while installing **** underground cables. I was told to call 5 different phone numbers before I could even submit a claim through Sedgwick. Once the claim was submitted, no updates or status from Sedgwick.I always had to contact them concerning my claim with the following issues over a 3 month period:- 1 hour 5 minute on-hold plus (I had to go)- "This call-in number is not staffed" many times during their business hours!- 45 minutes on-hold, then "This call-in number is not staffed." Then, the system hung up.- Voicemails after hours were never returned.- Multiple emails never responded to.- Phone reps had me email photos and report 3 times.- Sedgwick case managers were switched twice, and neither contacted me.-Actually got an email stating "send an invoice of the repair" and Sedgwick would pay, but no one had a record of that at Sedgwick...I forwarded it back to them with no response.Sedgwick determined that ****************************** was at fault for the damage and closed my claim without informing me. I contacted ********* and they said they did not do the work, contact DDR Boring. Requested Sedgwick to re-open the claim against DDR. Supervisor did, but could not find DDR in ****'s contractor list, so closed claim again...without informing me. Sedgwick's rep could not do anything else and told me to get a "3rd party involved" (an attorney) as her only suggestion.I wrote a BBB complaint against ****. Exceptional rep from **** Office of the ********* worked with me and contacted DDR. Ultimately, DDR replaced the concrete pad that they damaged. However, without my persistence and the help of BBB, Sedgwick did not do anything to help me get this damage fixed! They were worthless to me, increased my frustration, and wasted hours of my time!

• Review fromBurt K

  Date: 08/20/2023

  1 star
  We have tried to reach this company and their adjuster ******************* to no avail. Sitting with a broken storefront window puts my business, its employees and clients at risk. A contractor we employ has admitted to their responsibility and all we want is some direction as to the next steps to have glass replaced as well as tinted film and signage replaced. The contractors insurance company selected this company to be their representative shame on both of them. For now I will direct my displeasure publicly at this organization the next will be at the insurance company for knowingly choosing this terrible business. Just look at their BBB ratings and the number of complaints filled against them

• Review fromChrista H

  Date: 08/15/2023

  1 star
  Wish I could give 0 stars! I was out on leave for 8 weeks due to massive reconstruction surgery due to cancer side affects and kidney failure. I have had nothing but issues getting payment and they are currently denying last week of pay because I dont have a chart note. My doctor repeated my labs and did not release me until we verified kidney function but due to not being seen in office and just having a phone call, they are denying that week. The stress of a critical illness is enough. The fight for pay is ridiculous!

• Review fromKerri V

  Date: 08/03/2023

  1 star
  My car was wrecked by their party a week ago. I have not heard anything since the claim has been filed. I've contacted the examine ******************* and team leader *************************** phone and email with no response.

• Review fromRe M

  Date: 08/01/2023

  1 star
  AWEFUL Do not use them. The call center is nice and they pick up but you can never get past the call center. They do not know what to do and when they try no one is available. Getting your PFML is beyond easy, takes weeks after a claim is submitted to get paid. They do not care about people. I am sure UHG uses them as they are cheaper then other places. Stay away from this company.