Reviews

This profile includes reviews for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sedgwick CMS has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sedgwick CMS

  1100 Ridgeway Loop Rd Ste 200 Memphis, TN 38120-4057

• 

  Sedgwick Claims Management Services, Inc.

  3 Executive Park Dr Bedford, NH 03110

• 

  Sedgwick Claims Management Services

  1801 Market St # 5 Philadelphia, PA 19103

• 

  Sedgwick Claims Management Services

  PO Box 37726 Philadelphia, PA 19101

• 

  Sedgwick CMS

  PO Box 105166 Atlanta, GA 30348

Review Details

• Review fromRaghu V

  Date: 08/05/2025

  1 star
  I am writing to express my deep dissatisfaction with the handling of my claim regarding the damage caused to my garage door by a ********** delivery truck. ********** assigned my case to a third-party company to address the repairs, but my experience with this company has been extremely disappointing.For over seven weeks, I have made numerous attempts to reach the assigned companyover 50 phone calls and multiple emailswithout receiving any meaningful response from their examiner or customer support team. Their website is consistently non-functional and their support line is unable to provide any updates or assistance. This lack of communication and accountability is unacceptable.I am shocked that ********** would choose such a company to process claims on its behalf. Furthermore, ********** has not taken responsibility for the damage, nor has it provided any updates or escalation options regarding my case.Unless I receive a prompt resolution, I will be forced to pursue legal action and file formal complaints with the Better Business Bureau and other relevant authorities. Do not trust this company.

• Review fromMatthew S

  Date: 08/05/2025

  1 star
  So dealing with a workers comp claim through this company The adjuster did not reach out to me for over a month it's been almost 5 months now The adjuster hired a nurse and the nurse was instructed to go to my next doctor's appointment with me to put pressure on the doctor to force me to go back to work on light duty still haven't had the issue with my shoulder resolved or they haven't even figured out what's wrong with it yet this is coming from the nurse told me that she was instructed to put pressure on my doctor I have multiple times reached out to the adjuster via phone call via email my doctor instructed me to get a second opinion because he couldn't figure out what was going on I said that's fine You gave me the information for others said such doctor okay great I need all the information to give to that separate office to set up the appointment The adjuster had refused to give me any of that information My information regarding the case via email I have it all in emails I had gotten nasty after sending an emails stating I need this information she refused then she sent me multiple emails saying oh all the information you need is ****** out through these different emails so I have to dig through for my information that she has on file multiple times asked to speak to a supervisor and/or manager also refused gas lit multiple times about getting that information this company is a f****** nightmare absolute nightmare what the f*** a company like this should not be in business

• Review fromBarb N

  Date: 08/02/2025

  1 star
  I don't know why, but my comments keep getting deleted. I was on vacation, fell out of bed and ended up with a 75% compression fracture at the bottom of my spine. First I was told i wasn't covered, the 2 weeks later I was told "don't worry we are on your side. We will get you paid". Then 2 weeks after that I was told, "you don't have short term disability so you won't be paid". As a PT employee I didn't even know I could.get insurance. So I asked for 20 lb weight restriction and to be able to wear my immobilizing brace accommodations. They were denied. So yesterday I received a call from my stores HR person and she said I needed to terminate my employment and reapply when I was good. So this mess has caused me a job that was easy enough for me to do at 67, but how do I ever go back. I didn't think I was asking to much for the accommodations because one of the younger gals ointment deli could wear a boot on her foot.

• Review fromRyan H

  Date: 08/01/2025

  1 star
  Absolutely a horrible company to deal with. Keep denying my claim, making excuse after excuse. Unfortunately WM usues this ******** company. Ive been off since 7/14, nothing, nada. First time in 28 years *** ever had to use short term disability. And they force me to use 1 star, 0.0

• Review fromEva D

  Date: 08/01/2025

  1 star
  Horrible people. I left 6 messages and numerous emails with NO response. I am disabled and have not received my checks in over a month. This Compamy needs to be shut down.

• Review fromPaige K

  Date: 07/14/2025

  1 star
  I wish I could rate it 0. The company NEVER took my claim (shopping cart hit my car at ********** whom Sedgwick represented) seriously, repeatedly asked for additional information, did not follow up and then simply denied the claim. Terrible service , not just because they denied my claim (but thats what they are paid to do right) but because of all the ** runaround they made me go through. And after it all, a form letter with denial. Should have saved my time and energy. I wish I were wealthy and could fight this legally. Insurance? Hardly.

• Review fromAlicia F

  Date: 07/13/2025

  1 star
  In the past three years using Sedgwick for work, there has been issue after issue. Tonight, for example, I had to call back twice because the first CSR transferred me to a line that was supposed to be an electronic consent, but the extension was wrong. The second time, the message at the extension said it was unavailable. The 3rd time, the line once again was invalid. The main issue with the company is that they have yet to make their company's interface user-friendly. The links are difficult, if not impossible, to locate. The claims do not provide anything other than a number for users to go vby, so when there have been multiple ****************************** of renewal, it's impossible to know which number is associated with what provider or what condition. (And I'm the one my ******************* go to for computer issues.) Additionally, the emplores do not seem to understand how to use their own site, which only adds to the frustration when you call for assistance.Finally, there have been multiple instances where the claims aren't processed or aren't processed entirely. For example, I called to report an intermittent absence for a claim that my doctor's office confirmed paperwork was sent to Sedgwick back in April for a 3rd renewal. The claim was closed when I went to report an intermittent absence today, so now it's on me to get the paperwork filed to start a new claim.I do not re ommend this company, & I truly wish my employer would switch to a more proficient company to handle medical claims. To have employees attempting to use this site when they are not feeling well or are dealing with family emergencies just adds more stress to the situation - not a great asset for an *** company.

• Review fromDonald L

  Date: 07/07/2025

  1 star
  The worst experience I have ever encountered from the incompetent employees of this monkey outfit. Kesahn ****** said he needed information (photos) from me for a property damage claim from a ********** trailer that did damage to my retainer wall. The ********** manager sent the damage photos to Mr ****** at *********. The store manager showed me the received email receipt to Kesahn ****** who refuses to admit he received them. Kesahn ****** (case manager) is a total incompetent BS'er trying to ignore my claim with this ratty claims outfit. He can't even speak on the phone without acting like a complete moron not allowing me to speak at all. These folks in this claims **** have the ** of a potato

• Review fromBrianna W

  Date: 07/07/2025

  1 star
  Denies everything ordered by my doctor needed to help me fix and recover from my injury. You all should be ashamed of yourselves. I hope you never have to deal with your own personal injury of this magnitude and be in constant pain everyday unable to live your life... this injury you are unwilling help me fix and heal from is destroying my body and ruining my health and my life. if I could leave no stars I would. Shameful!!

• Review fromToi A

  Date: 07/02/2025

  1 star
  I am writing to express serious concern regarding the mishandling of my Short-Term Disability extension, which has led to a missed payment and financial hardship.
  On June 16, 2025, my physician sent the requested documentation for my extension. I followed up with my examiner multiple times and was told it hadn’t been received. I asked my physician to resend it, and they confirmed it had already been sent with proper documentation. When I spoke to my examiner again, she admitted it had been in her mailbox the entire time.
  I emphasized the urgency due to the holiday on June 19 and asked if everything was now in place. She confirmed it was and assured me I’d be paid on June 30.
  However, on June 30, I was not paid. I scheduled a callback and never received it. When I called back, the supervisor, Megan Cubs, was extremely rude and told me I wouldn’t be paid until July 15. This is a full month without income due to no fault of my own.
  This delay, combined with a previous underpayment, has left me with only $700 to survive the month. This situation has caused extreme emotional and financial stress, and I believe it could have been avoided with proper handling and communication.
  I respectfully request an urgent review, expedited payment, and accountability for the mishandling of my case.