Complaints

This profile includes complaints for Sedgwick CMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sedgwick CMS

  1100 Ridgeway Loop Rd Ste 200 Memphis, TN 38120-4057

• 

  CompManagement, a Sedgwick CMS Company

  PO Box 884 Dublin, OH 43017

• 

  Sedgwick CMS

  PO Box 105166 Atlanta, GA 30348

• 

  Sedgwick CMS

  3700 Crestwood Pkwy Nw # 600 Duluth, GA 30096

• 

  Sedgwick Claims Management Services, Inc.

  919 Union St Cary, NC 27511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was in a car accident with a driver from a trucking company in which uses Sedgwick. The accident happened at the end of August. It took about 3 weeks before anyone responded to my calls and emails. Last update was two weeks ago and nothing but crickets ever since. They seem to intentionally drag their feet with any issue, hoping youll give up. Avoid dealing with them if at all possible.

  Business Response

  Date: 10/30/2025

  Thank you for the opportunity to respond to the complaint filed by ***** ******. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ***** ****** filed against our client, (Clean Harbors Environmental Services Inc).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ***** ******* complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.

• Initial Complaint

  Date:10/24/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ****** 12 I called ****************** GE ) about a AC window unit that I purchased last year that malfunctioned and destroyed my flooring in my dining room. They referred me over to Sedgwick and Ive been speaking to ****** ***** | Liability Examiner Florida Independent Adjuster License Number ******* DIRECT ************.Claim # #4A2508DK8W3-0001 - ******, ***** - 08/12/2025 I had sent emails explaining the situation, photos, and got an estimate from ********** in ****** because Sedgwick needed estimate that I paid for that was all completed in ******. It wasnt until the following month in September I was told that ** ( Bodeswell ) was going come out and pick up the old unit and ***lace it with a brand new one . When I spoke to **, they told me that they completed their part that someone is going to call and schedule a pick up date and ***lace with a new unit that Im still waiting for. When I inquired about my property damage, they referred me back to Sedgwick.I spent countless of hours making phone calls speaking to *******, also leaving voicemails and emails with Sedgwick. I had talked to ***resentatives to ** with this claim number which nobody ever has and always refers me back to Sedgwick. ******** handles all the communication through email only. This been going on since mid ****** going around in circles.Sedgwick said this would be resolved in a timely manner which it has not by any means.Beyond frustrated I have not heard anything back from Sedgwick and I have sent all the information and I was told that they would follow up and I havent heard anything ******** told me that they are scheduling a pick up date which I have not heard anything other than an email stating the *** ***lacing the old unit with a brand new unit and Sedgwick is taking care of the property damage. Its been 11 weeks which is unacceptable and Sedgwick to follow up on their part so I can get my flooring .********** for the installers is taking 3 to 4 weeks itself.

  Customer Answer

  Date: 10/28/2025

  Hello 

  I had contacted GE /  Sedgwick in ******. 
  In ******  everything that was requested for my claim to be processed was sent.
  on September 9 I got a email from Sedgwick  stating they are reviewing my claim.

  September 19 I get an email from Sedgwick saying that GE is going to contact me.

  I was told by ******* 9/25 they were going to pick up my unit its October 28 and they did not still pick up my ** .

  I had talked to GE and they told me they will concluded their part after they pick up my ** and replace it with the brand new one.

  When I question them about property damage, they referred me back to Sedgwick. 
  on September 29, I get an email from Sedgwick saying they are sending the ** to a lab to get test tested to replace my property damage..

  Why wasnt this discussed two months ago in ****** or early September? 

  This is just another tactic to side step to avoid payment. 
  The scenarios keep on changing has the clock keeps on ticking. 
  At this point GE completed their task after they deliver the new ** and payment should be sent out by Sedgwick at that point.
  After 11 weeks this should be settled not coming up with new stipulations to dodge payment to the claimant.

  I want this to be rectified like I was told weeks ago instead of Sedgwick dodging the issue. 

  Business Response

  Date: 10/28/2025

  Thank you for the opportunity to respond to the complaint filed by ***** ******. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ***** ****** filed against our client, (Haier, dba GE Appliances).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ***** Feeneys complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.

  Customer Answer

  Date: 10/29/2025

  Hello

  On 9/25 /25 I got a email from GE/ Bodewell That they were exchanging my AC unit for a new one. 
  Here we are over a month later still did not get a Delivery date scheduled. 
  On 10/13 I got another email stating that they were going to exchange the unit back to square one still did not hear anything from them.

  On 10/16/25 I received another email explaining their exchanging the units and Sedgwick will be taking care of my property damage. 
  Its been literally three months going around in circles and GE and Sedgwick been doing nothing but delaying the process purposely to avoid payment. 
  Nothing was ever Stated by GE that they were testing the unit nor did Sedgwick ever say anything about testing a unit until the very end of September beginning October.

  Its been three months already. How much longer am I have to wait ?
  GE never even scheduled a pick up date let alone thinking its going to be tested for how many more months waiting for a check to go out and 3 to 4 weeks for ********** for the installers to do the floor..

  This incident occurred in August 12 and 3 months has passed and am I supposed to wait another three months or theyre hoping that the customer just fades away? 

  This is just another tactic to side step to avoid payment. 
  The scenarios keep on changing has the clock keeps on ticking.

  I was told this would be would be resolved in a timely manner and its been nothing but a nightmare to deal with Sedgwick and is the most incompetent company I ever dealt with.

  I did everything on my part to complete the claim in a timely manner.

  Ive spent countless of ours making phone calls, Leaving voicemails and emails.
  Both companies are probably hoping customers just get so frustrated that they will fade away . 
  Terrible Customer  Service I will never buy a GE product again and dealing with Sedgwick is a pure nightmare!

  Please resolve!!!! 

   

• Initial Complaint

  Date:10/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2025, I filed a claim with Sedgwick as my sewer piping had been hit by a contractor when installing cable/internet. I had already attempted to file the claim directly with Wow internet, Spectrum, and City of *************************** but all met me onsite and showed me where it was impossible for them to have created the issue. I attempted to file a claim with *********** directly but they advised I had to contact Lumen Risk Management. ***** advised that they contracted with Sedgwick for claims. I contacted Sedgwick and provided photos of the damage in reference to the Centurylink cable box clearly showing that when the wiring had been installed it had hit my sewer piping and broken two holes in the sewer pipe directly beneath the wiring. I also provided the ********** receipt and photos of us repairing the piping ourselves. All was provided on 6/30/25. On 7/21 after no response from *******, I copied his supervisor and she requested a response which he promptly gave but he was still waiting on info from Lumen. I emailed again on 8/19, 8/25 and 9/25 with no response. I used the Sedgwick contact form online to request an updated on 10/6 and 10/14 with no response there either. Finally on 10/14/25, I threatened to contact BBB and leave bad ****** reviews and ******* called and left a voicemail advising my claim had been denied. I emailed him and requested a response in writing so all was documented. I understand "Sedgwick CMS is not an insurance company. Sedgwick CMS is a third party claim administrator" but they are highly unprofessional hence why this complaint is being filed. I should not have had to email my claims associate over and over, submit additional complaints online and threatened bad reviews/BBB complaint in order to receive a response to m y claim almost four months later. If I acted so unprofessionally in my job, I would no longer have a job!

  Business Response

  Date: 10/28/2025

  Thank you for the opportunity to respond to the complaint filed by **** ******. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim **** ****** filed against our client, (************************).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in Hope Duncans complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.

• Initial Complaint

  Date:10/21/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/25/25 I filed for a refund of $150 due to **** cutting the wrong wire which was connected to my electric fence. I reached out to Sedgwick as **** told me to receive my refund. I left several messages and finally got a couple of calls from Sedgwick in regards to this matter. I sent in everything that they required (copy of invoice for fixing my wire fence). I later received a message in Sept. stating the contractor stated he did not cut the wire. I clearly explained that I have 3 dogs and I did not have any issues with the wire underground until **** installed their wire in the same exact area. I was informed by **** ********* that she would contact her supervisor to send me my refund. A month later I called back because I did not hear back from her and she did not answer. I sent an email and she finally replied "The contractor has not responded to this incident, I will continue to pursue. I am highly dissatisfied! This has been three months and the lack of communication is ridiculous! I also left a message for her supervisor and I have not received a response from him either. I would like my reimbursement from their negligence. I reported to **** immediately that I heard a weird noise coming from my garage where the box is located due to the electric fence not working properly. I was not home when **** installed the wire however it was in the EXACT same spot.I can forward the thread of emails that is ridiculous for any business.

  Business Response

  Date: 10/28/2025

  Thank you for the opportunity to respond to the complaint filed by ******* *******. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ******* ******* filed against our client, (AT&T Services, Inc.).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ******* ******** complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.

• Initial Complaint

  Date:10/21/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2025 I was in *********** and there were small amounts of f**** in several areas on the bathroom floor. It was not immediately noticeable and I stepped in it. I told the store manager who assured me that they would make a claim to replace my shoes. The manager said he took photos in the bathroom but did not advise me to take photos of my shoes. The staff immediately began cleaning the room in PPE gear. Several weeks passed and we had not heard back from Sedgwick on the insurance claim. My husband called the contact number he was given many times with no return call. Finally he spoke to a manger and ******* ***** called him back to tell him they would have an answer soon. A few more weeks passed and we got a call that the claim was denied. The voicemail from ******* ***** was rude and highly disrespectful. It also contained a lot of misinformation so either he or the store is lying. I have called several times to try to discuss this with him and left numerous voicemails with no call back. I also called the main line to see if a supervisor would call me back and no one is responding. This level of customer service is unacceptable. My claim was denied on false information and now no one will respond.

  Business Response

  Date: 10/28/2025

  Thank you for the opportunity to respond to the complaint filed by ***** ******. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ***** ****** filed against our client, (Chick-fil-A, Inc.).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ***** ******* complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.

• Initial Complaint

  Date:10/17/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2024, I suffered a serious hand injury while using a defective potato ****** purchased from ******. I required emergency room treatment, resulting in medical bills totaling $1,185.13, which are now in collections.I promptly filed a claim with Sedgwick, but my claim was denied solely on the basis that I could not provide a photograph of the returned product. I have medical documentation and billing records proving my injury, treatment, and financial harm. Mr. **** ******, my claims investigator, informed me he could not assist further and refused to escalate my request to management or respond to my emails or calls. I have been waiting since February 2025 for a supervisors response and have received no communication despite multiple follow-ups.

  Business Response

  Date: 10/20/2025

  Thank you for the opportunity to respond to the complaint filed by **** *******. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim **** ******* filed against our client, (**********).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in **** Franciss complaint. 
  
  Again,thank you for the opportunity to respond and clarify, as able

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** laid some fiber optics on my property without my permission. This took place in June or July 2025. They damaged my driveway and my lawn. l filed a claim, which **** passed on to Sedgwick (claim # 4A250914CWF-0001). Sedgwick's *** states "I am unable to assist you with this issue as your claim was sent to the contractor." The contractor has been unable to properly fix the damaged driveway, as it specialized in trenching/boring and not in asphalt ***air. Sedgwick refuses to assist. They provide insurance for ****, which was responsible for the damage to my property. Yet, they refuse to provide assistance so that the necessary ***airs are made.

  Business Response

  Date: 10/20/2025

  Thank you for the opportunity to respond to the complaint filed by ******* *********. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ******* ********* filed against our client, (AT&T Services, Inc.).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ******* ********** complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.
  

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025 A Best Buy Geek Squad member came to my home to repair a dishwasher that I had purchased from them. Unfortunately the repair person either didnt connect the drain hose properly or the clamp they used to secure it failed. This caused extensive water damage that ruined the kitchen and bathroom flooring as well as a number of personal items in the basement below. It required the services ServePro mold and water remediation. The case was referred to the ************************** Sedgwick, and given case number 4A2505N08YB0001. The insurance agent ***** ***** requested that I obtain an estimate for the repairs as well as items damaged, all of which were provided to them. I last heard from her at the end of July, and since then repeated phone calls and emails to her as well as Sedgwick have gone unanswered. They also have not paid ServePro or Envirocheck, who were required to test for asbestos, and have ignored repeated calls and emails from them as well. As a result both are now hounding me. Im at my wits end and would like very much to have my kitchen repaired and the property I lost compensated.

  Business Response

  Date: 10/13/2025

  Thank you for the opportunity to respond to the complaint filed by ****** *****. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ****** ***** filed against our client, (*****************.).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ****** ****** complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.

  Customer Answer

  Date: 10/13/2025

  What is my next step? Best Buy caused a great deal of damage. Should the complaint be filed against them? Please advise 

• Initial Complaint

  Date:10/10/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sedgewick continues to ignore phones calls, and emails in reference to my workmans comp ******** surgery was approved by a Judge in September, yet they continue to ignore my requests for a surgery date. I was hurt 13 months ago but the Judge approved the surgery last month.

  Business Response

  Date: 10/13/2025

  Thank you for the opportunity to respond to the complaint filed by **** *******. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim **** ******* filed against our client, (Verizon).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in **** Kruegers complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at The Parking Spot 1 and paid for valet covered garage parking from between August 17th and 19th. When I returned to my car on August 19th, my car was HEAVILY covered in dirt, grass clippings, and an odd liquid that had dried in a weird way upon my trunk and on the top of my car. I spoke with the manager Mile ******** and showed him the issue. Upon washing my car, I realized that I had several thousand pinhole indentations on my car paint that were caused by CONSTRUCTION ACID / WATER from above that fell onto my car while supposedly parked in a safe spot. I have an estimate for my repairs at around $4,000 to repaint the hood and trunk. I take immaculate care of my car. So this is very disturbing. The Parking Spot filed a claim with Sedgwick, the insurer. I was denied my claim without investigation. I have photos, I have estimates. The claims agent Kasharian was unhelpful, unprofessional and unavailable. I received one email and one phone call in 8 weeks before being told 'claim denied'. I am seeking $4,000 to make the proper repairs to my damaged car. My claim is legitimate and Sedgwick is wrong for denying the claim. Yes - per your request I am ok with you sharing this claim with the media, I would be glad to speak with them and show them the photos along with the description of this claim and events.

  Business Response

  Date: 10/14/2025

  Thank you for the opportunity to respond to the complaint filed by ******* *****. Please note that Sedgwick CMS is not an insurance company.  Sedgwick CMS is a third party claim administrator.  This complaint arises from a dispute related to a claim ******* ***** filed against our client, (The Parking Spot).
  
  A review of the claim file reveals that Sedgwick CMS has administered this claim in compliance with the laws and regulations governing the alleged loss. 
  
  Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to the allegations contained in ******* Smiths complaint. 
  
  Again, thank you for the opportunity to respond and clarify,as able.