Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt collector engaged in abusive, deceptive, and unfair practices of the ***** which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so they didn't follow the proper 5 step validation procedure which make this unfair practices. According to the ***** Im entitled to ***** dollars per violation and clearly they violated my rights.

  

  Business Response

  Date: 07/03/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ******************************** complaint. RDAC has completed its investigation and the results are as follows.    
  ***************** account was placed with RDAC for collection on December 31, 2021, by RDACs client Olympus Hillwood, with a balance of $858.84. On January 4, 2022,RDAC mailed its initial collection letter to **************** at his last known address: ******************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. Postal Service.    
  On February 28, 2022, RDAC reported ****************** account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client,
  On April 8, 2022, **************** called in and spoke with an RDAC representative to confirm the mailing address to send a payment to. The representative provided this information and RDAC received a payment via mail of $858.84 to pay the account off in full.
  On April 20, 2022, RDAC received a dispute forwarded from the consumer reporting agencies on ****************** behalf. After conducting an investigation, RDAC updated ****************** tradeline to disputed and updating the trade line to show the account was paid in full.
  RDAC denies any alleged FDCPA violations. Additionally, RDAC never received a direct dispute from **************** while the account was open in our office. We have attached copies of ****************** signed lease agreement and final account statement to this response for his records.
  Thank you for the opportunity to respond to this complaint.  
  *********************

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company added a debt to my credit report without EVER reaching out to me and validating this debt. They claimed that the debt collection papers were sent to the previous address even though they were aware that I do not live there. I do not own this debt and it should have been validated before they attempted to add this to my credit report. This predatory company needs to be shut down immediately!

  Customer Answer

  Date: 07/01/2024

  I have notified them by phone as well that I have no knowledge of this debt since I have not received a letter from them. I have also offered to pay partial payment to have this solved immediately but they are not responding to emails or calls.

  

  Business Response

  Date: 07/03/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to *************************** complaint. RDAC has completed its investigation and the results are as follows.    
  Ms.*********** account was placed with RDAC for collection on May 8, 2024, by RDACs client Makara, with a balance of $659.81. On May 9, 2024, RDAC mailed its initial collection letter to ************************ at her last known address: *****************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. Postal Service.    
  On February 28, 2022, RDAC reported Ms. *********** account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client, Makara.
  On June 27, 2024, ************************ called in and spoke with an RDAC representative.In the course of that call ************************ informed the representative that she wished to dispute this account but would not verify her mailing address to send the dispute response to. Please see the validation information for this account attached as the response to the aforementioned dispute.
  Additionally,************************ offered to pay 25 30% as a pay-to-delete agreement. RDAC forwarded her offer to our client, ******, they counteroffered with a one time payment of $494.86 on or before August 1, 2024 to settle the account in full.
  *************************** has marked Ms. *********** account to have no outbound communications made, per her request in this complaint.
  We welcome ************************ to contact our office at ************** Monday Thursday and ask for a manager from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  Thank you for the opportunity to respond to this complaint.  
  *********************

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Le Blanc. I Do not have a contract with RentDept automated C. they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 07/08/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Mr. ********************** complaint. RDAC has completed its investigation, and the results are as follows.
  
  Mr. Radcliffs account was placed with RDAC for collection on March 27,2024, by RDACs client Le Blanc, with a balance of $74,703.19. On March 28,2024, RDAC mailed its initial collection letter to ******************** at his last known address: *************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ***************
  
  On May 24, 2024, RDAC reported ********************** account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs)with permission from our client, Legacy Park Viridian. On June 27, 2024, RDAC received a dispute forwarded to RDAC by the consumer reporting agencies on ********************** behalf. After investigating ********************** dispute, RDAC responded to that dispute by updating ********************** tradeline to disputed and indicating the disputed information was correct.
  
  Please be advised, as of July 2, 2024, RDAC has not received a direct dispute from ********************. Please find a copy of ********************** final account statement and signed lease attached to this complaint response for his records.
  
  We welcome ******************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to speak with a manager, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

• Initial Complaint

  Date:06/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with RentDebt Automated, I do not have a contract with RentDebt Automated, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 06/28/2024

  The burden of proof falls on the collection agency not the consumer. I find it concerning that RentDebt Automated Collections is not complying with legal requests. I request RentDebt Automated Collections provide proof they sent debt validation, as is my legal right. If RentDebt Automated Collections cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the **** and the FTC. 

  

  Business Response

  Date: 07/08/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms. ******************* complaint. RDAC has completed its investigation, and the results are as follows.
  
  Ms. ****** account was placed with RDAC for collection on April 3, 2024,by RDACs client Legacy Park Viridian, with a balance of $9,026.15. On April 4,2024, RDAC mailed its initial collection letter to ************** at her last known address: ********************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ***************
  
  On May 24, 2024, RDAC reported Ms. ****** account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client, ********************. On June 27, 2024, RDAC received a dispute forwarded to RDAC by the consumer reporting agencies on Ms. ****** behalf. After investigating Ms. ****** dispute, RDAC responded to that dispute by updating Ms. ****** tradeline to disputed and indicating the disputed information was correct.
  
  Please be advised, as of July 2, 2024, RDAC has not received a direct dispute from **************. Please find a copy of Ms. ****** final account statement and signed lease agreement attached to this complaint response for her records.
  
  We welcome ************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to speak with a manager, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted rnt debt to ask them to remove my dispute ****** on my report or update the account to say customer no longer disputes. I was first told a supervisor was not working so I hung up and called back and received a supervisor after a few minutes. The supervisor, ********, was very rude and stated the only way to remove the dispute ****** was to pay my account. This is very invalid as I have had multiple dispute ******s removed. and he refused to fix the dispute ****** as I told him I was no longer disputing it. I have called all 3 credit bureaus and they say that the ****** is reported every 30 days and they are not able to remove it permanently on their end, rnt debt has to update what they are reporting.

  Customer Answer

  Date: 06/27/2024

  I am not denying the debt. I originally has disputed the debt but I contacted RntDebt to tell them I no longer dispute the item and to please update my Dispute Remarks so it is taken off. The supervisor refused to update my file. He said he was not going to do anything until I pay them. All 3 credit bureaus remove the remark and every 30 days when RntDebt reports my item again, the remark is re-added. I need this dispute remark removed and updated. 

  

  Business Response

  Date: 07/03/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms. ************************ complaint. RDAC has completed its investigation, and the results are as follows.
  
  Ms. ********* account was placed with RDAC for collection on March 18, 2020, by RDACs *******************, with a balance of $1,078.03. On March 19, 2020, RDAC mailed its initial collection letter to ******************** at her last known address: **************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ***************
  
  On May 26, 2020, RDAC reported Ms. ********* account to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (CRAs) with permission from our client, *************On August 3, 2020, RDAC received the first of several disputes forwarded to RDAC by the consumer reporting agencies on Ms. ********* behalf. After investigating Ms. ********* disputes, RDAC responded to each dispute by updating Ms. ********* tradeline to disputed and indicating the disputed information was correct. After reviewing this complaint, on July 1, 2024 RDAC submitted a request to the CRAs to remove the most recently reported compliance condition code.
  
  We welcome Ms. ******** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time to speak with a manager to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  *********************

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Harbor Creek, I do not have a contract with Rent debt automated collections. they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 06/19/2024

  I am not liable for this debt with harbor creek, I do not have a contract with rent debt automated collections. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 07/03/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************* complaint. RDAC has completed its investigation, and the results are as follows.
  
  Mr. ****** account was placed with RDAC for collection on April 3, 2024, with a balance of $378.35 from RDACs client ************. On April 4, 2024, RDAC mailed its initial collection letter to ************** at his last known address: **********************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ************** *******
  
  On May 24, 2024, Mr. ****** account was reported to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (CRAs) with permission from our client, *************On June 18, 2024, RDAC received a dispute forwarded by the CRAs on Mr. ****** behalf. After investigating Mr. ****** claims, RDAC responded to that dispute by updating his tradeline to disputed and indicating the disputed information was correct.
  
  As of July 1, 2024, RDAC has not received a direct dispute from **************. Attached are copies of Mr. ****** final account statement and signed lease from, ************, for his records.
  
  We welcome ************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time and speak with a supervisor to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint.
  *********************

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is claiming that I owe them $365 for another company, Grand Estates at *******************/*****, in *****. I have never lived nor visited *****. This is a complete shame and they keep harassing me. They have used 3 different names of mine on the email that they sent and I am convinced they are not a real company and just a scam.

  Customer Answer

  Date: 06/17/2024

  I am trying to find out if this debt collection company is legit before sending them any information. They have been contacted but I am not the person they are looking for. This is a fraud case and I am looking for clarification if they are a real company. They are using three different names. 

  

  Business Response

  Date: 06/19/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms. ***************** complaint. RDAC has completed its investigation, and the results are as follows.  
  
  Ms. ******* account was placed with RDAC for collection on March 1, 2023, by RDACs client Grand Estates at *******************/Grand, with a balance of $365.00. On March 2, 2023, RDAC mailed its initial collection letter to **************** at her last known address: *******************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. Postal Service.  
  
  On May 24, 2024, RDAC reported Ms. ******* account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client, Grand Estates at *******************/Grand. On June 11, 2024, RDAC received two disputes forwarded to RDAC by the consumer reporting agencies on Ms. ******* behalf. After investigating Ms. ******* disputes, RDAC responded to each dispute by updating Ms. ******* tradeline to disputed and indicating the disputed information was correct. **************** indicated in those disputes that she believed this account was a result of fraud, in response to that claim RDAC mailed **************** an identity theft packet. 
  
  In order to complete the identity theft review, **************** must return the completed identity theft packet attached to this complaint, including: the signed and notarized identity theft affidavit; a copy of a police report of this suspected identity theft incident; and a color copy of her state-issued ID. **************** can either mail this information to: RDAC / ************************************** or email to ***************************************** Please be advised, RDAC has previously provided **************** with two identity theft packets. The first packet was attached to a previous CFBP complaint response, 240604-14718321, and the second was mailed on June 12, 2024, in response to a dispute filed with the CRAs.  
  
  We welcome **************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.  
  
  Thank you for the opportunity to respond to this complaint.  
  ********************;
  

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21854607
  
  I am rejecting this response because: I have contacted this company and no one has gotten back to me. I left a message for **** and called back numerous times. My Experian Fraud coordinator also contacted them and was hung up on. 

  This company is either a fake company or promoting Fraud by working with this company. 

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/01/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms. ********************** complaint. RDAC has completed its investigation, and the results are as follows.
  
  Ms. ******* account was placed with RDAC for collection on March 1, 2023,by RDACs client Grand Estates at *******************/Grand, with a balance of $365.00.On March 2, 2023, RDAC mailed its initial collection letter to **************** at her last known address: *******************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ***************
  
  On May 24, 2024, RDAC reported Ms. ******* account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client, Grand Estates at *******************/Grand. On June 11,2024, RDAC received two disputes forwarded to RDAC by the consumer reporting agencies on Ms. ******* behalf. After investigating Ms. ******* disputes,RDAC responded to each dispute by updating Ms. ******* tradeline to disputedand indicating the disputed information was correct. **************** indicated in those disputes that she believed this account was a result of fraud, in response to that claim RDAC mailed **************** an identity theft packet.
  
  RDAC did receive the voicemail referenced in this complaint on June 25,2024.That voicemail was forwarded to the correct department to return Ms. ******* call. An RDAC agent called **************** back at ************ on June 26, 2024and left a voicemail for her to return the call. RDAC has no record of an Experian Fraud coordinator calling RDAC on Ms. ******* behalf.
  
  In order to complete the identity theft review, **************** must return the completed identity theft packet attached to this complaint, including: the signed and notarized identity theft affidavit; a copy of a police report of this suspected identity theft incident; and a color copy of her state-issued ID.**************** can either mail this information to: RDAC / ************************************* or email to ***************************************** Please be advised, RDAC has previously provided **************** with three identity theft packets. The first packet was attached to a previous CFBP complaint response, complaint number 240604-14718321.The second was mailed on June 12, 2024, in response to a dispute filed with the CRAs, and the third was packet attached to a previous BBB complaint response,complaint number 21854607.
  
  Additionally, RDAC did receive an inbound call from telephone number ************ from **************** on March 7, 2024. In the course of that call, the RDAC agent attempted to verify Ms. ******* address to send her an identity theft packet, but was unsuccessful in doing so.
  
  We welcome **************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to speak with a manager, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  *********************

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21854607
  
  I am rejecting this response because: 

  **** never called to confirm. He is making false accusations.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/08/2024

  ****************,
  
  That is correct. Your voicemail was, however, forwarded to the correct department to have them reach out to you. RDAC agent ***** reached out to you via phone to ************ on June 27, 2024 and left a voicemail for you to return his call to ************.
  
  We welcome you to contact our office at the number above or toll free at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to speak with *****,or you can ask for a manager, to discuss options that might be available to you and to assist in resolving your account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21854607
  
  I am rejecting this response because:
  
  He did not call me back the only phone callas I have from that day are from my mom. I do not understand why no one calls people back.

  I also called **** who didnt call me back.

  ***********************;
  Resolution Specialist
  Phone: **************
  
  

  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM NOT LIABLE FOR THIS BEDT WITH 09 COCONUT PALM CLUB. I DO NOT HAVE A CONTRACT WITH RENTDEBT AUTOMATED COLLECTION I NEVER SIGNED A CONTRACT WITH THEM ALL. THEY DID NOT PROVIDE ME THE ORIGINAL CONTRACT AS I REQUESTED

  Customer Answer

  Date: 05/07/2024

  The burden of proof falls on the collection agency not the consumers ( me). I find it concerning that RENTDEBT AUTOMATED COLLECTION, LLC is not complying with legal requests. I requests RENTDEBT AUTOMATED COLLECTION LLC provide proof they sent debt validation, as is my legal right. If rentdeb automated collection cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with CFPB and the **** I NEVER HAD A CONTRACT WITH RENTDEBT AUTOMATED COLLECTION LLC, IF I DO, THEY NEED TO SEND PROOF OF THE DOCUMENT I SIGNED 

  

  Business Response

  Date: 05/17/2024

  ****************,  
  
  
  Please be advised RentDebt Automated Collections, LLC (RDAC) has closed and returned this account to our client, ****************************************** is no longer involved in the collection of this account. Additionally, RDAC has sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer report with AUD control number *******. Though RDAC has already sent the request to remove this trade line from your consumer report, please be advised that it can take the CRAs up to 90 days to actually remove this trade line and that is outside of RDACs control.  
  
  
  Thank you for the opportunity to respond to this complaint.  
  
  
  ********************; 

• Initial Complaint

  Date:04/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with automated collections i do not have a contract with automated collections agency. Did not provide me with the original contract like requested. Demand for this account to be removed from my account immediately.

  Customer Answer

  Date: 04/10/2024

  I do not owe a debt to this collection. 

  

  Business Response

  Date: 04/22/2024

  ******************,  
  
  Please be advised that this account was previously closed and returned to our client, ******* Communications and Automated ************************* (ACSI) is no longer involved in the collection of this account. ACSI also sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports on March 25, 2024. Please note, it may take the CRAs up to 90 days to update their information and this is outside ACSIs control.?  
  
  Thank you for the opportunity to respond to this complaint.????  
  ********************;
  

• Initial Complaint

  Date:04/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with 09 Stonebridge. I do not have a contract with Rentdebt Automated collections, they did not provide me with the original contracted as I requested.

  Customer Answer

  Date: 04/05/2024

  There was not writing made to them because it randomly appeared. They just contacted me saying what was due and how it was on my credit. I didnt email or write them. 

  

  Business Response

  Date: 04/09/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Mr.Taurus ***s complaint. RDAC has completed its investigation and the results are as follows.    
  ******* account was placed with RDAC for collection on December 6, 2023, by RDACs client Stonebridge Apartments, with a balance of $4,226.58. On December 7, 2023, RDAC mailed its initial collection letter to Mr. *** at his last known address: *************************************** A **********, ** *****. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. Postal Service.
  On January 25, 2024, RDAC reported ******** account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client, Stonebridge Apartments.
  Please be advised, RDAC has not received a dispute from Mr. *** prior to this complaint. We have attached a copy of ******** signed lease agreement and final account statement to this response for his records.
  We welcome Mr. *** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  Thank you for the opportunity to respond to this complaint.  
  *********************