Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product returned to merchant but they claim they haven't got it.

  

  Business Response

  Date: 08/15/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to *********************** complaint. RDAC has completed its investigation, and the results are as follows. Mr. ******** complaint addresses Cedars Business Servies, LLC and not RDAC, however ****************** does have an account in our office.
  Mr. ******** account was placed with RDAC for collection by RDACs client, Columns at Westchase on November 1, 2023, with a balance of $437.72.On November 2, 2023, RDAC mailed its initial collection letter to ****************** at his last known address: ***************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the ********************
  On December 2, 2023, RDAC reported Mr. ******** account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (****) with permission from our client, Columns at *********.
  On August 11, 2024, ****************** authorized a payment of $437.72 to pay this account in full. ******************** will send a request to the **** to update Mr.******** trade line with RDACs next reporting cycle to reflect a zero balance and that the account was paid in full. RDAC is currently unable to remove this trade line from Mr. ******** consumer reports, as it is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report true and accurate information to the ****.
  RDAC has attached copies of Mr. ******** signed lease agreement and final account statement to this response for his records.
  Thank you for the opportunity to respond to this complaint.
  *********************

• Initial Complaint

  Date:08/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Pathlight 18. I do not have a contract with Rent Debt Automated col, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 08/07/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to **************************** complaint. RDAC has completed its investigation, and the results are as follows.
  Ms. Bryants account was placed with RDAC for collection on December 4, 2023, by RDACs client Pathlight 18 c/o Pathlight PM, with a balance of $2.756.00.On December 5, 2023, RDAC mailed its initial collection letter to **************** at her last known address: **************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the **** Postal Service.
  On January 25, 2024, RDAC reported Ms. ******* account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (****) with permission from our client, Pathlight 18 c/o Pathlight PM.On August 5, 2024, RDAC received a dispute forwarded by the **** on Ms. ******* behalf. After investigating Ms. ******* claims, RDAC responded to each dispute by updating Ms. ******* tradeline to disputed and indicating the disputed information was correct.
  Please find copies of Ms. ******* signed lease agreement and final account statement attached to this response for her records.
  We welcome **************** to contact our office and speak to a manager at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  Thank you for the opportunity to respond to this complaint.
  *********************

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received any documentation or proof supporting the existence of this debt. Without proper verification, such as signed agreements or detailed account statements, it is impossible to validate the claim that this debt is legitimate.

  

  Business Response

  Date: 08/08/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************************** complaint. RDAC has completed its investigation, and the results are as follows.
  ****************-Medranos account was placed with RDAC for collection on February 16, 2024, by RDACs client Pathlight 13 c/o Pathlight PM,with a balance of $1,449.96. On February 19, 2024, RDAC mailed its initial collection letter to ******************************* at his last known address: *******************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********** Service.
  On April 10, 2024, RDAC reported ************************* account to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (****) with permission from our client, Pathlight 13 c/o Pathlight PM.
  On July 17, 2024, RDAC received a letter from ******************************* disputing his account and requesting RDAC only contact him via email from 9am-1pm. RDAC updated his account at that time to reflect his request.
  Please find copies of ************************* signed lease agreement and final account statement attached to this response for his records,per ****************-Medranos request.
  On July 25, 2024, RDAC sent a request to the **** to update ************************* tradeline to reflect his dispute. RDAC is unable to remove this trade line from ************************* consumer reports, as it is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA)that RDAC report true and accurate information to the ****.
  We welcome ******************************* to contact our office and speak to a manager at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  Thank you for the opportunity to respond to this complaint.
  *********************

• Initial Complaint

  Date:08/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with rentdebt automated collections I do not have a contract with rentdebt automated collections. I do not have a contract with rentdebt automated collections trying to collect this collection agency. And they did not provide me with the original contract as requested.

  

  Business Response

  Date: 08/05/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Mr. ***************************** complaint. RDAC has completed its investigation, and the results are as follows.
  
  ******************** account was placed with RDAC for collection on December 10, 2019, by RDACs client ********************************************, with a balance of $2,357.58. On December 11, 2019, RDAC mailed its initial collection letter to ******************** at his last known address *******************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the **************************
  
  On January 27, 2020, RDAC reported ******************* account to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (CRAs) with permission from our client, ***************************. On August 2, 2024, RDAC received a dispute from **************** forwarded from the consumer reporting agencies. RDAC responded to that dispute by updating **************** tradeline to disputed and indicating the disputed information was correct.
  
  As of August 2, 2024, RDAC has not received a direct dispute from ********************. We have also attached copies of ******************** signed lease agreement and final account statement to this response for his records.
  
  We welcome ******************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

• Initial Complaint

  Date:07/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt Rent debt automated collection I do not have a contract with Rented debt automated collection they did not provide with the original contract as I requested

  

  Business Response

  Date: 08/01/2024

   My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ***************************** complaint. RDAC has completed its investigation, and the results are as follows.
  
  Mr. Stevensons account was placed with RDAC for collection on December 18, 2023, by RDACs client *************,with a balance of $3,329.86. On December 19, 2023, RDAC mailed its initial collection letter to ********************** at his last known address *************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ************** *******
  
  On February 12, 2024, RDAC reported ************************ account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client, **************
  
  On June 18, 2024, ********************** called RDAC and disputed this account. ******************** responded to the dispute by mailing ********************** copies of his final account statement and signed lease on June 19, 2024, to *************************************. That packet was subsequently returned to RDAC by the **** as undeliverable. RDAC located an updated address for ********************** and remailed ********************** another copy of that packet to ********************************* on July 25, 2024. We have also attached copies of ************************ signed lease agreement and final account statement to this response for his records.
  
  We welcome ********************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with RENTDEBT AUTOMATED COLLE. I have not signed a contract with them nor have we ever been in contact. They have not provided any original contract or proof stating this debt is valid or agreed to. They have not attempted to contact me by any means.I have no idea who this is and this debt is not mine.

  

  Business Response

  Date: 08/01/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ************************* complaint. RDAC has completed its investigation, and the results are as follows.
  
  **************** account was placed with RDAC for collection on March 27, 2024, by RDACs client ****** Cotton Mill II,with a balance of $4,653.15. On March 28, 2024, RDAC mailed its initial collection letter to **************** at his last known address ********************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ***************
  
  On May 24, 2024, RDAC reported Mr. ************* to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (CRAs) with permission from our client, ****** Cotton Mill II.
  
  As of July 31, 2024, RDAC has not received a dispute from ****************. We have attached copies of Mr. ************ lease agreement and final account statement to this response for his records.
  
  We welcome **************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

• Initial Complaint

  Date:07/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *******. I do not have a contract with RentDebt Automated Collections, LLC, they did not provide me with the original contract and i have never signed anything with RentDebt Automated Collections, LLC.

  Customer Answer

  Date: 07/22/2024

  I do not having anything in writing from RentDebt Automated Collections, LLC, i have never came into any agreement with RentDebtAutomated Collections, LLC and i do not know who this company is. Not only do i not know who this company is and never signed anything with them to allow them to report on my consumer report but they are also reporting the account inaccurately which is against the Fair Credit Reporting Act and Fair Debt Collection Practices Act. They are violating both laws and again reporting on my consumer report without any authorization from me the consumer. The burden of proof is put on the creditor reporting,RentDebt Automated Collections, LLC. Please remove the account from my consumer report. 

  

  Business Response

  Date: 07/25/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************************* complaint. RDAC has completed its investigation, and the results are as follows.
  
  ****************** account was placed with RDAC for collection on September 27, 2023, by RDACs client Harlowe, with a balance of $314.24. On September 28, 2023, RDAC mailed its initial collection letter to ****************** at his last known address: ***************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ***************
  
  On November 25, 2023, Mr. ************** to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (CRAs) with permission from our client, Harlowe.
  
  As of July 24, 2024, RDAC has not received a dispute from ******************. RDAC has attached copies of ****************** final account statement and signed lease agreement for ****************** records.
  
  RDAC denies that it has violated any provisions of the Fair Credit Reporting Act or Fair Debt Collection Practices Act.
  
  We welcome ****************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for debt with Cyprus Apartments, I do not have a contract with Rentdebt Automated Collections. They did not provide me with the original contract as requested. I was not aware of this account nor the quoted amount on my credit report.

  Customer Answer

  Date: 07/19/2024

  Question regarding this account, I disputed this action also on experian and it was removed off my account. Am I still responsible to reach out to original creditor to discuss action as requested above? 
  Kind regards 

  *****************************

  

  Business Response

  Date: 07/29/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************** ****** complaint. RDAC has completed its investigation, and the results are as follows.
  
  Ms. ****** account was placed with RDAC for collection on May 4, 2022, by RDACs client Cyprus Apartments, with a balance of $5,369.51. On May 5, 2022, RDAC mailed its initial collection letter to ************** at her last known address *****************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S.Postal Service.
  
  On June 27, 2022, RDAC reported Ms. ****** account to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (CRAs) with permission from our client, Cyprus Apartments. On July 17, 2024, RDAC received a dispute from ************** forwarded from the consumer reporting agencies. RDAC responded to that dispute by requesting Ms. ****** tradeline to be deleted.
  
  RDAC has attached copies of Ms. ****** signed lease agreement and final account statement to this response for her records.
  
  We welcome ************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

  Customer Answer

  Date: 08/10/2024

  Thank you for your support. I reached out to the company in attempt to resolve this debt. My apologies for not responding by deadline to share that was the outcome. 
  

  Kind regards 

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left ******** apts in February of 2022. They turned in a debt to rent debt. They said I ow them ******. I told rent debt that EdgewoodcApts was to slide the pet deposit they charged me over to cover the remaining rent for ******* since my animals were Service Animals. They couldnt keep it. They said it was a one time pet fee. They still cant keep it. I tried to negotiate the remaining amount. I was told this was too new of a debt and they wouldn't accept it. This is the cause of my homelessness for the past 2 years. Rent debt will NOT return my calls.

  Customer Answer

  Date: 07/17/2024

  I do not ow them 500 dollars. I have tried to negotiate.  They will not return my calls

   

  Customer Answer

  Date: 07/19/2024

  I called rent debt to settle this. They say Edgewood aptscwont settle because it's too new of a debt. ******** says my debit is with rent debt. Either way this is causing my homelessness and I am trying to get it off my credit report. Rent debtvwill not return my calls.

  

  Business Response

  Date: 07/24/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************** complaint. RDAC has completed its investigation, and the results are as follows.
  
  Ms. ********* account was placed with RDAC for collection on March 15, 2023, by RDACs client Edgewood, with a balance of $500.00. On March 16, 2023, RDAC mailed its initial collection letter to ******************** at her last known address: ***************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. ***************
  
  On May 10, 2023, Ms. ********* account to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (CRAs) with permission from our client, Edgewood. On August 15, 2023, RDAC received the first of several disputes from ******************** forwarded from the consumer reporting agencies. RDAC responded to each dispute by updating Ms. ****** tradeline to disputed and indicating the disputed information was correct. On June 18, 2024 RDAC received notification that this trade line was removed from Ms. ********* consumer report by the CRAs with control number 99994081513919013.
  
  RDAC contacted Edgewood regarding Ms. ********* dispute, and their response is as follows:
  
  Please see attached signed lease for *************************.
  In the scan I sent to Rent-debt, I also had included the animal addendum which shows the $300 non refundable pet fee and also the concession I gave her at move in that said if she moved out before the end of her lease- that concession would be void and due and payable.
  RDAC has attached copies of Ms. ********* signed lease agreement and final account statement from ******** to this response for her records.
  
  We welcome ******************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  
  *********************

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *** reserve at ************, I do not have a contract with RentDebt Automated Collections, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 07/17/2024

  Hi ****, I submitted a copy of the documents I sent out to the credit Bureau and the original creditor

  

  Business Response

  Date: 07/25/2024

  My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms. ******************* complaint. RDAC has completed its investigation, and the results are as follows.
  
  Ms. ****** account was placed with RDAC for collection on May 13, 2024, by RDACs client *********** at *********************, with a balance of $2,445.63. On May 14, 2024, RDAC mailed its initial collection letter to ************** at her last known address: ***************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S.Postal Service. On July 23, 2024, RDAC received an account adjustment from *********** at ********************* for $1,595.63 on Ms. ****** account, bringing the balance due to $850.00
  
  On July 10, 2024, RDAC reported Ms. ****** account to the three national consumer reporting agencies (Experian,TransUnion, and Equifax) (CRAs) with permission from our client, *********** at *********************************
  
  On December 13, 2023, RDAC received a dispute forwarded to our office by the CRAs on Ms. ****** behalf. After conducting an investigation, RDAC responded to that dispute by marking the account as disputed and indicating that the disputed information was correct.     
  
  Please find copies of Ms. ****** signed lease agreement and final account statement attached to this response for her records.
  
  We welcome ************** to contact our office and speak to a manager at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  *********************