Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection was added to my credit report some years ago and Ive been trying to have it removed ever sense. during the time this apartment was occupied I was living with a family member. This is not my debt. My name was even misspelled. The apartments have not provided an application and said they charged off the debt to this company. I was able to get my house after explaining this debt was fraudulent. Im now trying to get into an apartment and was denied because of this. *** had to deal with identity theft in the past as well. Anytime I have tried calling RDA I have never been able to get anyone in the phone. This is ridiculous.

  

  Business Response

  Date: 06/30/2023

  Please be advised that this account has been closed and returned to our client Stone ***** and RentDebt Automated Collections, LLC is no longer involved in the collection of this account.
  Thank you for the opportunity to respond to this complaint.  
  *********************

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20227273
  
  I am rejecting this response because: I need it removed from my credit report as it is making it impossible for me to get a place right now. I dont just need the account closed I need you all to have it removed as well. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 07/05/2023

  ************,
  
  This account was set to be deleted with RDAC next credit bureau update. RentDebt Automated Collections, LLC (RDAC) has submitted a request to the credit reporting agencies (CRAs) to remove this trade line prior to that update, with AUD control number *******. Please be advised that it may take up to 90 days for the CRAs to remove the tradeline from your consumer reports and this is outside RDACs control.

  
  Thank you.

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at River west for 8 years. I was contacted in March by a company called ********* saying I owed 4553.00/5,352 to River west . I moved from River west in Sept 30, *****. ********* or the landlord was supposed to notify me one month after according to ********* Lessor Law and they are in violation. Ive sent many days asking ********* for proof they will send a ledger. I asked for a fee schedule or how much things cost to get things fixed at River west. I always received a Ledger. I need the text messages and stuff reviewed . Ive filed a CFPB report as well will get legal representation if need be.

  

  Business Response

  Date: 07/12/2023

  **************,
  
  Please be advised that RentDebt Automated Collections, LLC (RDAC) has closed and returned this account to our client River West and is no longer involved in the collection of this account. ******************** has also requested removal of this account from your consumer reports with AUD control number *******. Though RDAC has already submitted the request, it may take up to 90 days for the CRAs to actually remove this trade line from your reports and this is outside of RDACs control.
  
  Thank you for the opportunity to respond to this complaint,
  
  *********************

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RentDebt Automated is attempting to collect a debt that is under my name, but is clearly fraud. I've explained it and proven it.For example: none of the contact info is mine, or ever been used by me. Or the address. They reached me, the real me, only after pulling my info from my credit report. Didn't they realize something was up when attempting to contact the fraudster went nowhere with the contact info they had, but yet contacting me has never been a problem, but with different info? Red flag number one.Also, signature doesn't match. My signature is on my **, pretty obvious.Third: there is no copy of the ** that accompanied the original applications. My assumption is that because I've demanded to see a copy of it and they won't send it until I send them the things they want. Not sure that's legal, by not providing the information they have but still attempting to collect on the debt. I can only assume it's not being sent because there is none! Someone messed up major but it wasn't me. The company that sold RDA these debts, and RDA, didn't do their proper due diligence and I'm suffering from it.RDA is requiring me to fix all this. In the meantime, RDA has reported the collections to my credit report, and it's caused damages. RDA is requiring me to file a police report, in a specific way, get all my info notarized, and send it to them, after which they will do a review. Still up to them to decide?This won't work. I have a police report for fraud, but it doesn't work since I didn't put the names of the companies in the fraud. So I need to make another one.Second, police reports here are slip of paper with a case number. There's nothing to show the info they're requiring.Lastly, I don't have the time for any of this and it's shameful that I'm the one having to do this.RDA is asking me to prove a negative, that it wasn't me. That's impossible.Easier is to get the companies to prove it was me, but they can't, so now I'm stuck with this.

  

  Business Response

  Date: 02/01/2023

  ****************** *******,  
  Please be advised that your accounts were closed and returned to our clients ******* at ******* and Enclave at City **************** RentDebt Automated Collections, LLC (RDAC) is no longer involved in collecting these accounts. RDAC has sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports. Please note, it may take the CRAs up to 90 days to update their information and this is outside RDACs control. 
  Thank you for the opportunity to respond to this complaint.  
  ********************;

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not aware of this debt, I did not authorize some else to use my information for a lease agreement as you can tell from my credit report I have never lived at the address listed as the leased location. I was living in ******** at the time in active duty. I was never notified of a balance the only reason I found out is it came up on my credit . I contacted the company right away, I was in the process of purchasing a house and could not have a unpaid debt on file. I found out it was a family member that stole my information so I did not report it to the police which I told them and I paid the balance in full right away. They refuse to remove it from my credit file. There was notification sent to me about any balance as I would have paid it if I was giving the opportunity instead of now having to wait 7 years for the debt to be removed. I paid a ***** debt in full within one month of it coming up on my credit, I did not negotiate a debt settlement and I ask them to remove this from my credit out of good faith.

  

  Business Response

  Date: 12/01/2022

  *******************,

  
  Please be advised that RentDebt Automated Collections, LLC (RDAC) has sent a request to the ************************* (CRAs) to remove this trade line, with AUD control number *********. Once the request is received by the CRAs, it may take up to 90 days for the them to update their records and remove the tradeline.Unfortunately this is out of RDACs control.

  
  Thank you for the opportunity to respond to this complaint.

  
  *********************

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account should not have been opened. They gave me no information on the amount owed despite my attempts to get it paid prior to seeing it was sent to collections. When I left this property in December I paid all final utilities and rent owed. I was told by the agent in the office that the final bill would be sent to the forwarding address listed on my lease. I did not receive the final billing. After a month I went to the office to ask if they could pull anything up for me to just pay there and they said no had to wait to get the letter in the mail and follow the instructions to pay. A few more weeks go by and still nothing so I go up there again and was told the same thing. I verified that they had the correct address and email. I then get a letter in the mail saying it was sent to collections. I then go back to the office to talk with them and they could provide me anything to show that they sent me the bill. All they could give me was a print out of the charges but no tracking number for the mail. No documents that showed it was sent to me or even printed out to be sent. They told me they just put the letter in my mail box of the complex so it could be forwarded by the post office. That is absolutely ridiculous. I made honest efforts to take care of any final payment owed. The complex should have to show proof that they sent a billing statement before accounts can be opened.

  

  Business Response

  Date: 12/13/2022

  *****************,
  Please be advised that RentDebt Automated Collections, LLC (RDAC) has closed and returned this account to our client, ****************************, and is no longer involved in the collection of this account. We have also sent a request to the ************************* (CRAs) to remove this trade line, with AUD control number *********. Once the request is received by the CRAs, it may take up to 90 days for them to update their records and remove the tradeline. Unfortunately this is out of RDACs control.
  Thank you for the opportunity to respond to this complaint.
  *********************

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is threatening my credit a year after I moved out due to them threatening to evict me, they hired a lawyer and told me not to have contact with them anymore but they want my money? I cant pay you if I cant contact you.

  

  Business Response

  Date: 12/05/2022

  ******************************
  Please be advised this account was paid in full and it closed, it was never reported to your credit by our company.
  Thank you for the opportunity to respond to this complaint.
  *********************