Important information
- Customer Complaint:The business indicated they would like to speak with consumers before complaints are filed with BBB. Consumers are asked to contact prior to filing a complaint with BBB: Eric Burgos, Administrative Services Supervisor at 877-483-5751. It is not a requirement to contact a business prior to filing a complaint with BBB.
Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.
Complaints
Customer Complaints Summary
- 160 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account is paid ff.
Business Response
Date: 03/28/2024
My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ***************************** complaint. RDAC has completed its investigation and the results are as follows.
Ms.***** account was placed with RDAC for collection on July 21, 2022, by RDACs client **************, with a balance of $1,368.95. On July 22, 2022, RDAC mailed its initial collection letter to ************** at her last known address: **************************************************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. Postal Service.
On September 12, 2022, RDAC reported Ms. ***** account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client, client *************************.
On March 21, 2024, ************** called in and spoke with an RDAC representative. During that call, ************** agreed to authorize a payment of $1,100 to settle the account in full. On March 25, 2024, RDAC sent an update to the CRAs to show this account was settled in full. Please be aware, even though RDAC has submitted this update to the CRAs, it can take up to ************************************************************** ***** consumer report and this is outside of RDACs control.
Thank you for the opportunity to respond to this complaint.
*********************Customer Answer
Date: 04/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Jermyra MilesInitial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt. I do not have a contract with the ****************** ********* Automated Collections They Are trying to collect from me. They did not provide me with the original contract as requested.Customer Answer
Date: 02/29/2024
**********************
******************************************************************
06/22/2023
TO WHOM IT MAY CONCERN IN REFERENCE TO THIS ACCOUNT LISTED BELOW:
********* Auto #RD1217
I WILL PAY ANY FINANCIAL OBLIGATION WHICH I MIGHT LAWFULLY OWE, ON THE CONDITION THAT THEY PROVIDE ME WITH:
1. I NEED THE FOLLOWING VALIDATION OF THE ****** THAT IS THE ACTUAL ACCOUNTING
2. VERIFICATION OF THEIR CLAIM AGAINST ME; THIS IS A SIGNED INVOICE.
3. A COPY OF THE CONTRACT BINDING BOTH PARTIES ( ME AND THEM) , IN A LETTER BY CERTIFIED MAIL SO THAT THERE IS AN INDEPENDENT "WITNESS TO IT HAVEING BEEN DELIVERED.
PLEASE SEND ME THE TRACKING NUMBER AS WELL. FUTHERMORE I WILL ALSO NEED:
1. FULL DISCLOSURE I WAS NOT TOLD THAT YOU WERE ACTUALLY CREATING THE CREDIT WITH MY WET INK SIGNATURE
2. EQUAL CONSIDERATION THEY BROUGHT NOTHING OF VALUE TO THE ***** AND HAS NOTHING TO LOSE
3. LAWFUL TERMS AND CONDITIONS BECAUSE YOURS WERE BASED ON FRAUD
4. THE WET INK SIGNATURES OF BOTH PARTIES
I AM WRITING TO INFORM YOU THAT IM NOT IN DISPUTE WITH ANYTHING BUT I DEMAND THE FOLLOWING LISTED ABOVE BE PROVIDED IN ORDER FOR ME TO BE ABLE TO MAKE PAYMENT.
PLEASE RESPOND BACK WITHIN 15 DAYS OF THIS CERTIFIED LETTER.
IF YOU DO NOT RESPOND I WILL CONSIDER THE **** TO BE FULLY DISCHARGED AND I WILL NEED IT IN WRITING SINCE YOU DID NOT RESPOND BY THE STATED ABOVE TERMS TO PROVIDE THE NECCESSARY EVIDENCE OF A LAWFUL **** WITHIN THE REASONABLE PERIOD OF TIME PROVIDE, I WILL CONSIDER THE **** IS FULLY DISCHARDED.
WITHOUT PREJUDICE
**********************
UCC1-308Business Response
Date: 03/06/2024
My name is *********************. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to Ms.**************** ********** RDAC has completed its investigation and the results are as follows.
********************* account was placed with RDAC for collection on March 16, 2023, by RDACs client The **********************, with a balance of $4,853.52. On March 17, 2023, RDAC mailed its initial collection letter to ****************** at her last known address: ************************************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the U.S. Postal Service.
On December 10, 2021, RDAC reported ********************** account to the three national consumer reporting agencies (Experian, TransUnion, and Equifax) (CRAs) with permission from our client, The **********************. On December22, 2021,2024, RDAC received the first of several disputes forwarded by the CRAs on **************************** behalf. After investigating ********************** claims, RDAC responded to each dispute by updating ********************** tradeline to disputed and indicating the disputed information was correct.
On June 29, 2023, RDAC received a direct dispute from ******************. After investigating **. ******** dispute, RDAC responded to this dispute by updating Ms. ******** tradeline to disputed and sending ****************** copies of her signed lease agreement and final account statement.
On November 30, 2023 RDAC received the first of several disputes forwarded to us from the CRAs on Ms. ******** behalf. In this dispute, ****************** alleges this account is involved in litigation. RDAC forwarded this allegation to our client, they advised ***************** to send in proof of this account being in litigation. ****************** can either mail this to our address: RDAC PO Box 1367 **************, ** ***** or via email to ****************************************.
We welcome ****************** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
Thank you for the opportunity to respond to this **********
*********************Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business continuously calls me looking for somebody with the same name as me for apparently an unsettled ********* in another state. The person they are looking for has a different social security and DOB from me. In spite of telling them this, they continue to call and leave voicemails. If anything on my record or credit is impacted by their inaccurate information I will seek damages and file additional complaints with the ****Business Response
Date: 02/13/2024
My name is *********************.I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ************************* complaint. RDAC has completed its investigation, and the results are as follows.
Ms. Ballards phone number *************)was provided to us by our client with a consumer. According to our records, RDAC dialed this number twice: once on January 15, ****, and again on February 7, ****. Later that day on February 7, ****, ****************** called our office to advise that it was an incorrect phone number and has since removed her number from our system.RDAC apologizes for any inconvenience this may have caused.
Thank you for the opportunity to respond to this complaint.
********************;Initial Complaint
Date:02/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ************** ****** MADE. I do not have a contract with ********* automatic collection. They did not provide the original contract as requested.Business Response
Date: 02/05/2024
****************,
Please be advised that this account was closed and returned to our client ************** and RentDebt Automated Collections, LLC (RDAC) is no longer involved in collecting this account. ******************** also sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports on February 5, 2024.
Thank you for the opportunity to respond to this complaint.
********************;Initial Complaint
Date:10/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********************************* - **** ************************************************************************************************** October 21, 2023 ********* Automated Collections ********************************************************************* Ref: *********************** ******************************************************************* Dear *********,I am writing to address the matter of the ********* that is currently reflected on my credit report. I have been diligently working to improve my financial situation, and it would greatly assist my efforts if the ********* could be removed from my credit report.The circumstances that led to this ********* were Loss of second employment and income. I have taken measures to ensure that my financial management is now stable and responsible.I kindly request that you consider removing the ********* from my credit report. Doing so would greatly help me in my efforts to rebuild my credit and financial standing.Thank you for your time and attention to this matter. I am more than willing to provide any additional information or documentation that *** be required.Sincerely,*********************************Customer Answer
Date: 10/26/2023
I am writing to address the matter of the ********* that is currently reflected on my credit report. I have been diligently working to improve my financial situation, and it would greatly assist my efforts if the ********* could be removed from my credit report.
The circumstances that led to this ********* were Loss of second employment and income. I have taken measures to ensure that my financial management is now stable and responsible.
I kindly request that you consider removing the ********* from my credit report. Doing so would greatly help me in my efforts to rebuild my credit and financial standing.
Thank you for your time and attention to this matter. I am more than willing to provide any additional information or documentation that *** be required.
Sincerely,
*********************************Customer Answer
Date: 10/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CHARTER COMMUNICATIONS. I do not have a contract with RentDebt Automated Collections, LLC , they did not provide me with the original contract as I requestedInitial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1681a(m) exclusions Account #********* This Account is inaccurate and Im seeking litigation please delete at once.I am writing to dispute the accuracy of the information being reported by your agency regarding the collection account listed on my credit report. According to the Fair Credit Reporting Act (****) Section 1681b(a)(3)(A), I am entitled to information on the purpose of the collection account. It is my understanding that you must provide this information upon request.The purpose for which this collection account is being reported is unclear to me, I believe it is my right to have a clear understanding of the debt being collected. Therefore, I am requesting that you provide me with the following information: I requested to be provided proof of this alleged item, specifically the original application, contract, note, and other instrument bearing my signature. I believe it to be a blatant violation of the ****.In addition please provide the contract signed between RNT DEBT & the original creditor, notarized and sworn under penalty and perjury for RNT DEBT ability to collect this alleged debt.Please note that under the **** Section 809(b), you are required to provide me with the above information within 30 days of receiving this. Additionally, during the investigation period, you must cease any and all collection activities related to this account until the required information is provided. If you fail to respond to this request within the specified timeframe or cannot provide the necessary information to substantiate this debt, I request that you remove the collection account from my credit report promptly. This is to ensure the accuracy and integrity of the information being reported to credit bureaus, as mandated by the ****.Moreover, I remind you that misreporting or inaccurately verifying information on my credit report is a violation of federal law and subjects your agency to potential penalties and legal action.Initial Complaint
Date:08/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1681a(m) exclusions Account #********* This Account is inaccurate and Im seeking litigation please delete at once.I am writing to dispute the accuracy of the information being reported by your agency regarding the collection account listed on my credit report. According to the Fair Credit Reporting Act (****) Section 1681b(a)(3)(A), I am entitled to information on the purpose of the collection account. It is my understanding that you must provide this information upon request.The purpose for which this collection account is being reported is unclear to me, I believe it is my right to have a clear understanding of the debt being collected. Therefore, I am requesting that you provide me with the following information: I requested to be provided proof of this alleged item, specifically the original application, contract, note, and other instrument bearing my signature. I believe it to be a blatant violation of the ****.In addition please provide the contract signed between RNT DEBT & the original creditor, notarized and sworn under penalty and perjury for RNT DEBT ability to collect this alleged debt.Please note that under the **** Section 809(b), you are required to provide me with the above information within 30 days of receiving this. Additionally, during the investigation period, you must cease any and all collection activities related to this account until the required information is provided. If you fail to respond to this request within the specified timeframe or cannot provide the necessary information to substantiate this debt, I request that you remove the collection account from my credit report promptly. This is to ensure the accuracy and integrity of the information being reported to credit bureaus, as mandated by the ****.Moreover, I remind you that misreporting or inaccurately verifying information on my credit report is a violation of federal law and subjects your agency to potential penalties and legal action.Initial Complaint
Date:08/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
08/02/2023 at 09:25a, I called RentDebt at ************** to inquire about harmful information on my rental report. A representative ********************* was the individual I got on the line. I explained to ***** that I wanted to get this information off my report so that I can continue on with my life without the crippling damage this has caused. He informed me that the account was closed and zero balance remaining. He then began to explain that there was a dispute with the landlord and that they failed to comply and the debt was removed from my credit report. I explained to him that I resolved my issue with the landlord regarding the closed account. After about a 5 minute hold, he says that he is going to get his manager to reopen my closed zero balance account and have me pay the already established incorrect amount in order to get proof that the already closed zeroed out account is closed. I would like a copy of the account information on the date and time I requested it from RentDebt, not some fictitious account created today to get me to pay and already closed, resolved account.Customer Answer
Date: 08/02/2023
The collection is removed from my report because it was in error, I disputed it successfully. I reached out to find out how to show that this account is closed and the individual ********************* stated that he would reopen the account for me to pay the erroneous amount.Initial Complaint
Date:07/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ************************. I do not have a contract with Rentdebt Automated Collections, LLC. They did not provide me with the original contract as I requested.Business Response
Date: 07/18/2023
*************,
Please be advised this account was closed and returned to our client ************************ and RentDebt Automated Collections, LLC (RDAC) is no longer involved with the collection of this account. ******************** has requested deletion of this trade line from your consumer report, with AUD control number *******. Please be advised, though we have requested the removal of this trade line, it may take the CRAs up to 90 days to actually remove this from your consumer report and this is outside of RDACs control.
Thank you for the opportunity to respond to this complaint.
*********************
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