Reviews

This profile includes reviews for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comdata Corporation

  5301 Maryland Way STE 100 Brentwood, TN 37027-5595

  
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  Comdata Corporation

  PO Box 100647 Atlanta, GA 30384-0647

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  Comdata Corporation

  5301 Maryland Way Brentwood, TN 37027-5595

  
• 

  Comdata Corporation

  5301 Maryland Way Ste 100 Brentwood, TN 37027-5595

  

Review Details

• Review fromMike M

  Date: 10/09/2023

  1 star
  This company is a scam. Money was stolen from my account 3 months ago and I have yet to receive a follow up or update. Every single time I call they tell give me the same run around that they have not received an approval or denial from the dispute department. At this point I'm giving up on ever getting my money returned to me. This seems to be happening to so many people that you would think that they would look into what is going on but no. This company is absolute garbage and I regret ever doing business with them. If anyone is reading this and wondering wether or not to get a Comdata card, just don't. They will steal your money and just keep stringing you along telling you that it will "eventually" be resolved. Absolute trash.
  

  Comdata Corporation

  Date: 10/19/2023

  Good afternoon ****,
  Thank you for speaking with me. We appreciate the opportunity to assist you and apologize that you have not received a decision at this time in regard to your fraud dispute.
  We are actively working on the dispute.
  As we discussed, we will remain in contact until I have received the resolution.
  Your reference number is ********.
  We appreciate your patience and value your business.
  Respectfully,
  Executive Response Team

• Review fromAlena B

  Date: 09/29/2023

  1 star
  Been doing business with this company for two years. I have a small fleet of two trucks and do not use ELD which means we are restricted traveling anywhere over a certain range. The only fuel card we currently use is in my pocket and I received an email that the exact card that’s in my pocket had been used at large amounts of over $800 with various transactions at places out of our commute and restriction. When I contacted ComData they blocked my login account and said they could not help me log in the first time to check on the transactions myself. The following they someone was able to help me log in. There is no way we could talk to anyone in the dispute department by phone. Only by email. Someone was supposed to reach out regarding the issue but they kept requesting I resend the transactions over and over to the dispute department and I did. Nothing got resolved. Over $1,500 had been deducted from my account for this fraud. This is going on two weeks now and no solution and no one reaching out regarding the fraud. This is unacceptable. I no longer trust this company for my fuel advances and will not be doing business with them in the future. No business owner should go through this stressful fraud by themselves while this company does not even do the bare minimum to address my concerns. Both parties are well aware this is fraud and have proof of this being a fraudulent activity but no help from Comdata. Now I must go through my personal financial institute to file a dispute because Comdata staff is not willing to assist me with this issue. This is unacceptable. I wish they put effort and customer concern to address issues such as these.
  

  Comdata Corporation

  Date: 12/13/2023

  We hate to hear about your experience with our company and the dispute process. If you still require assistance, please email [email protected] using the Reference ID ********* as the subject line. In the body of the email, please include your card/account number, phone number, and the best time of day to be contacted. We look forward to hearing from you.

• Review fromNicholas M

  Date: 09/18/2023

  1 star
  This company has been charging me a $3.50 charge. Every time I check my balance I was unaware of this. Over the last year I’ve been charged over $125 in *** fees just for checking my balance that’s not including when I took out money. I asked for a refund and the company refused to give me one. I am unable to use their app Because of some type of glitch that’s why I had to go to an ATM to check my balance.. when I did this my balance kept going down and down and I couldn’t figure it out, now I know this company screwed me over

• Review fromCaden P

  Date: 07/31/2023

  1 star
  This company needs to be shut down. It’s impossible to talk to any if they’re representatives or get the attention of any of their staff or accounting department. I was wishing to empty my debit card and close the account, and I went to my account on the FINTWIST by Comdata App to check on my balance and the app wouldn’t connect to the servers. This happened for weeks and I was never able to see any information regarding transactions or account activity. I had no access and I was worried my account was having fraudulent activity. I contacted their customer services several times and they simply told me to try again later. I eventually was able to go to an ATM and have the funds transferred to a bank account I had gotten elsewhere. I found that nearly $100 was removed from my account in the weeks I was without access to my account. I never used the card. I believe there was fraudulent activity, since Comdata never informed me of any fees or account activity. WORD OF ADVICE: DO NOT DO BUSINESS WITH THIS COMPANY!!! It’s insecure and you will never know what happens to your money! I tried several times to get a credit report on my account to get my funds back and they refused to help me further than to have me wait until they send it to me. It’s been a few weeks and I still haven’t heard back. BBB should look into this company and do everything in its power to correct the business or prevent other good working people from losing their hard-earned money.

• Review fromMarsha C

  Date: 07/24/2023

  1 star
  Horrible Accounting Department
  I sent payment information to Comdata weekly to be applied to our account. Frequently payments are not applied to our account and I have to contact them to reverse the late fees / charges that they say I owe and RESEND the payment information again to prove it was paid and paid on time, sometimes even paid early! I can understand this happening once or twice, but not frequently. I tried to close the account and they still sent a statement for an invoice that was paid already but apparently they failed to apply the payment again. I am tired of going in circles with them. Stay clear, NOT WORTH THE WASTED TIME AND FRUSTRATION.
  I was also told that I short paid invoices since switching to payments by wire transfer, even though I paid an additional $20 fee to our bank to process the wire transfer (which was charged in addition to my payment and did not reduce it). Comdata was trying to charge me for wire transfer fees that they incurred from receiving my wire transfer payment. This was never discussed when we were told we had to switch to wire transfer as a payment method. I was billed fees for this for "short paying" invoices that I had paid in full with proof sent.
  DO NOT USE THIS COMPANY.

• Review fromDaevaughn M

  Date: 07/24/2023

  1 star
  This company is a legit scam!!!!!! They do not protect your money, $600 was easily stolen from my work card from all the way in New York when I live all the way in Omaha Nebraska!!!!!! This is absolutely ridiculous. I immediately called and made a dispute, called 3 weeks later for an update and one of their representatives told me not to call back and to just wait for the credit to hit. This is people hard earned money we’re talking about!!! I have a trip TOMORROW to pick up a loved one that just finished fighting cancer and the money I had for the trip is now gone and they won’t give it back!!!!!! This company needs to be shut down for their lack of empathy and responsibility, they have no sense of urgency to get your money back to you!!!!! So wicked. Still waiting for a deposit!!

• Review fromDrew M

  Date: 06/22/2023

  1 star
  DO NOT USE COMDATA SERVICES. THIS COMPANY IS A SCAM. It is surprising they are still functioning & haven't been shut down. If it was possible to give less than one star, I would have selected that option. Our company has been a customer of Comdata for 13 years, & we have received nothing but terrible customer service and fraud charges for unexplained "miscellaneous charges" & "high-risk fees". We had called to cancel our services with them via phone & Comdata representative confirmed that our account was closed & balance was paid off. Months later they are calling again saying that we owe them a balance of $6,339.22 in which the statement reflects these unexplained fees. When trying to contact them for an explanation, we were met with VERY long hold times, & absolutely zero help or insight for what these charges are for. We were told that our account was never closed (even though the representative we spoke with months prior said they closed our account & we had a balance of 0.00). They back pedaled & stated that if we wanted to close our account we had to send them an email. The representative who told us our account was closed never advised us to email, & you'd think that personally speaking to someone would be more effective then sending an email that could ultimately get lost or never responded to. We are not surprised to read other companies reviews that they have had a similar experience. Save your time & money, people.

• Review fromVincent R

  Date: 06/12/2023

  1 star
  SCAM ARTIST..RUN AWAYDon't use their cards. They will steal your money off of it and then tell you that you didn't report it in time even though you did with puffins casks to prove it. Once again SCAM ARTIST...0 STARS!

• Review fromNorbert N

  Date: 05/18/2023

  1 star
  Unauthorized Comdata money was withdrawn from my account. I've called many times, I've been told it's being held up by investigation. Over a month no call back from fraud dept. I been given a case reference and I emailed them to reach me still nothing no call back from them.

• Review fromDavid V

  Date: 05/06/2023

  1 star
  If you try to reach someone by phone, you are totally out of luck. VERY long holds, and then you will probably be frustrated and your problem will not be resolved. I spent a whole hour on hold, and then the person on the other end was difficult to understand. I would never recommend this "service" - **** ****. I registered a Comchek, presented it to my bank and they received an authorization code. 6 days later the funds are deducted. When I call (the first time) I am advised that my check was "the wrong color" but they won't put the money back on my card. I'm supposed to go to my bank, have them FAX a copy of the wrong color check and a copy of a replacement check of the right color, and they will fix it. Sure. I'm absolutely holding my breath.
  

  Comdata Corporation

  Date: 05/09/2023

  *****,
  We hate to hear about your experience with our company. If you wish to discuss this issue in detail, please email [email protected] using reference ID ********** as the subject line.
  We look forward to hearing from you.