Credit Card Processing Services
Comdata CorporationComplaints
This profile includes complaints for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 244 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/24/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to contact Comdata's fraud department for over a month and no one ever answers the phone. ************ If you leave a message they do not return the call. I filed a fraud complaint on December 16, 2022 exactly the way I was instructed and it was denied. Claim number ********Business Response
Date: 02/14/2023
*****,
We are sorry to hear that you have experienced issues with our dispute process.
We have spoken with our fraud team and they advised the following regarding their decision:
- Per our agreements, we do not cover employee misuse.
- Details of the employee misuse were not elaborated on with further information.
- For a case to be considered by MasterCard MasterCoverage, one of the requirements is that the employee must be terminated. Previously stated that the employee was not terminated.
At this time our fraud department will not override their decision and the dispute will remain as denied.
We hope this answers any questions you may have regarding the denial and while it may not be outcome hoped for, we hope you find our response satisfactory.
The Executive Response TeamInitial Complaint
Date:01/19/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Comdata Mastercard had a withdrawal for $180 November 2022. I have called customer support to file a dispute. They said they will had to complete and investigation which will take 21 days to complete. I called back multiple times after the 21 days and spoke with multiple Supervisors only to tell me I don't have any updates from the fraud department and they will escalate the issue. Same story every time. They told me I can email the fraud department which I did and now they said it would be another 14 days to investigate. Since I haven't heard from anyone I called back today 01/19/23 and guess what ... they still don't have any updates and they will escalate the issue to our fraud department.Business Response
Date: 02/01/2023
****,
We hate to hear about your experience with our company regarding your recent dispute.
In an attempt to get more information regarding your acount, we have left a voicemail with an agent direct number & office hours. As of today we have not heard back.
If you would like to discuss this matter further, please refer to the follow up email dated 2/1/2023 with an agents office number and hours.
Thank youCustomer Answer
Date: 02/12/2023
I'm so sorry for the late response but nothing has been resolved on my end.Customer Answer
Date: 02/13/2023
I'm so sorry for the late response but nothing has been resolved on my endBusiness Response
Date: 03/01/2023
****,
We apologize about the experience with our dispute process and the delay in receiving any communication.
Our ****************** has confirmed a credit of $180.00 will be applied to your new contract/card and to allow ***** hours for the credit to appear.
If you require further assistance, please reference the follow up email sent on 3/1/23 from ******************************************.
Thank you
Executive ResponseCustomer Answer
Date: 03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:01/17/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/5/2022 I attempted to withdrawal from my FINTWIST card. I entered an incorrect ***, yet it allowed me to proceed with the transaction. After requesting the withdrawal, it asked for the *** a 2nd time. Since it allowed me to proceed with the transaction, I was not aware it had been entered incorrectly the first time, I entered the same *** and was charged a second fee. When I entered it correctly, I was then charged a THIRD fee for insufficient funds due to the first two fees. I have never known a bank to allow you to proceed with a transaction after entering an incorrect ***. I called and was promised a refund, yet the refund was denied because I was not a new customer and charged fees in the past. The total in fees I was charged for this one transaction was $11.50 that would not have occurred had it not let me proceed with a transaction after entering an incorrect ***. Thank you for your assistance. PS. The card is only used for reimbursement from my employer, therefore it is only used a couple times per year.Business Response
Date: 01/30/2023
We hate to hear about your experience with our company and the recent decline fees.
After speaking with our ******************* we were advised a credit for $10.50 was applied to your account.
Thank you for your patience while we researched your complaint.
Customer Answer
Date: 01/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/17/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over a month ago I use my card to make an online purchase. Weeks later two unauthorized purchased were made online with my card days a part. I contacted comdata and they provided me with the phone numbers relating to both transactions. I called both phone numbers one company claim there was nothing they could do. The other company claimed it was no charge. The next day I called that company and all of a sudden there was an order. The first company charged me $199 and only credit me $99 comdata deemed this result and refuses to assist in recovering the other $100. The other charge was 179 comdata refuses to do anything. ******* what's for that no effort in attempting to resolve fraud relating to their cards and expect you as a person to do all the work. They are a scam themself and represent themselves fraudulently.Business Response
Date: 02/07/2023
******,
Thank you for bringing your situation to our attention.
Our Fraud team has confirmed your disputes were sent for credits and should reflect your card balance within 48 hours.
Please let us know by communicating through the follow up email if you do not see these credits.
Thank you
Executive Response TeamCustomer Answer
Date: 02/10/2023
Complaint: 18827116
I am rejecting this response because: I haven't received an email and further the card that any credit is being sent to which is the original card is no longer in use not do I have any access to it. The website has account decline and I can no longer pull up any information relating to the account. So is and allege credit just going to sit out there somewhere?
Sincerely,
*********************************Business Response
Date: 02/15/2023
******,
Our prepaid team has confirmed the funds were transferred to your new card/contract on 02/14/2023.
A voicemail was left on 02/15/23 with our ************* number should you desire a follow up phone call.
Thank you for your continued patience while we worked to resolve this issue.
The Executive Response Team
Customer Answer
Date: 02/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:01/17/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im a customer with **********************. My account was hacked, and unauthorized funds were taken out, beginning in December 2021 and continuing until January 2022. I notified Comdata through its website using my account information. I used the dispute buttons on the website, but I believe COMDATA's fraud department is not receiving the same information as I do on my account. I keep getting my claim denied, and the reason is because the information that they are looking at is not my account. The mishandling of my account information has gone on too long. Im sending a copy of my account information, so there should not be any more problems and this situation can be resolved. A.S.A.P.Business Response
Date: 02/14/2023
*****,
We hate to hear about your experience with the dispute process with our company.We have spoken with our fraud team and they have provided the following information in regards to your 2021-2022 disputes:
- Fraud reviewed all of the claims several times. It was eventually escalated to **************** and she directly responded and sent letters in addition to a spreadsheet showing the reviewed charges.
- Out of all the charges there were only 10 transactions that were denied, totaling $169.00.
-These were denied due to the transactional history with the merchant.
- The rest were charged back as a courtesy.
- There was no further evidence provided at the time of disputes to issue further chargebacks.
While we understand this may not be the outcome hoped for, we hope you find our research satisfactory.
The Executive Response TeamCustomer Answer
Date: 02/24/2023
Complaint: 18817435
I am rejecting this response because: My money was entrusted in COMDATA 's account. It was stolen from the account I should be paid back to make me whole again. Under what reason COMDATA thinks that is ok. Any bank institution would of refunded my money back.
Sincerely,
*************************Customer Answer
Date: 02/24/2023
COMDATA they did a charge back . My question is to who because it wasn't me.
Business Response
Date: 03/07/2023
*****,
Our prepaid department advised the following information:
- Received a Fraud Write off for $82.93 on 3/1/22
- Filed a dispute for $803.00 for atm transaction-given a ATM chargeback for $806.00on 2/3/22-the bank came back stating this was a valid transaction and took the funds back on 2/21/22
- Received Unique Chargebacks in January 2022.
- Received credits for Uber transactions, in which Uber took the funds back, stating the transactions are valid.We hope these bullet points clear up any questions regarding the chargeback history.
Customer Answer
Date: 03/09/2023
Complaint: 18817435
I am rejecting this response because: I DIDN'T USE UBER AT THIS TIME AND ALL THE TRANSACTION I'VE SENT ARE UNATHORIZED
Sincerely,
*************************Business Response
Date: 03/15/2023
*****,
We hate to hear about your experience with your disputes.
In regards to the disputed Uber transactions our Fraud team advised Uber reversed the chargeback credits issued as valid transactions.
A dispute will need to be filed with Uber directly.
Thank you
Executive ResponseCustomer Answer
Date: 03/17/2023
Complaint: 18817435
I am rejecting this response because: MY FUNDS WAS IN COMDATA'S ACCOUNT WHICH THEY RESPONSIBLE FOR . YOU REFUND ME MY MONEY AND YOU (COMDATA) DEAL WITH UBER ALSO WHAT ABOUT THE REST OF MY MONEY! COMDATA IS SUPPOSE TO BE A TRUSTED INSTITUTION WHERE COMPANIES AND THIER EMPLOYEES SHOULD FEEL THAT THIER FUNDS WOULD BE PROTECTED. THAT APPEARS TO BE FAR FROM THE ****** WHAT PART OF THE PHRASE "UNAUTHORIZED TRANSACTION" COMDATA AND NOW UBER DON'T SEEM TO UNDERSTAND.
Sincerely,
*************************Customer Answer
Date: 03/17/2023
THE $803.00 WAS MY PAY CHECK IT'S NOT LISTED AS UNAUTHORIZED. I'M CHECKING THIS ON 3/17/23.Initial Complaint
Date:01/12/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November 2022, my debit card was reported lost/stolen by phone. The ******** Service Agent issued a replacement card and stated that it would take ***** business days to arrive. The card never arrived. December 23, 2022 - called again and the same ******** Service Agent apologized and issued another new ************* expedited shipping fee. The card should have arrived in 3-5 business days. The card never arrived; no tracking number was created/provided.January 5, 2023 - called again and the same ******** Service Agent issued another new ************* expedited shipping fee. The card should have arrived in 3-5 business days. The card never arrived; no tracking number was created/provided.January 10, 2023 - called to obtain tracking information for the last (third) replacement card. No ***** tracking number was created. Escalated to management (****, then *****, then ***** (employee # ******). ***** issued a fourth replacement card and stated that tracking information would be available within 24hrs. January 11, 2023 - called to obtain tracking information for the last (fourth) replacement card. No ***** tracking information is available. I escalated to manager (****) who was unable provide any support. Escalated to another manager (*****) who stated that the previous cards had been 'coded incorrectly' and states that they have issued another overnight card - tracking # should be available 1/12/23.The company states that they cannot: - transfer funds to an external account. - activate the original card, which was found after initially cancelled. - provide Routing/Acct numbers to initiate external transfer. Fintwist/COMDATA is now in possession of ~three paychecks worth of my earnings and have not provided me with any recourse, aside from stating "the issue has been escalated". To date none of the four replacement cards have been received. It seems that no replacement card has ever been issued/shipped despite several contact attempts.Business Response
Date: 01/19/2023
Greetings!
The complaint referenced stated there were complications with successfully receiving an anticipated card order/delivery.
The following was completed to find resolve for the issue:
A replacement card was ordered w/ expedited shipping. The tracking number for the card order was: ************.
We made successful contact with the customer, during the exchange there was confirmation of receipt of card. It was also stated no additional assistance was needed.
If you have any additional questions or concerns, please feel free to email us directly at: ******************************************* and a member of the team will be happy to assist.
Best Regards,
The Executive Response TeamCustomer Answer
Date: 01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/09/22 transaction is for *****, I filed a dispute with the card merchant last year on the 9th of December, I keep getting the ran around from customer service that there's no update on the situation, And when I ask to speak to a ******* all of them say that there on a another call or a supervisor will give you a call back. Seems like they're not wanting to refund me my money backBusiness Response
Date: 01/13/2023
Greetings,
Thank you for allowing us the opportunity to improve your experience with us. In order to complete the dispute process, please provide documentation by email to the same email you previously communicated with and provided us the screenshots of. In order for us to submit a chargeback request or credit not received, please provide the following:
A copy of proof of credit due to the card in the amount of $39.40.
It has to show the amount of the credit, the merchant's name, the date of the credit, and the card number the credit is being applied to.
The merchant has offered to refund you by mail, however, you stated that their timeframe is too long for the refund.
If you will need further assistance with this matter, please send an email to ****************************************** and enter your reference number MH13171039 in the subject line. An agent will follow up with you as soon as possible.
Thank you. We value your business.
Respectfully,
Executive Response TeamInitial Complaint
Date:01/11/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had this card about 2 months and was given this card from Octapharma (a company that pays for donated plasma to SAVE PEOPLES LIVES) It is the ONLY way to get paid by Octapharma, so we don't have a choice and if I did, I'd never use your company.... there is a fee for everything! And as of today, there is now a fee just to make a purchase at ******* at the register. What in the hell?!?! You get money out of the **** THERE IS A FEE You make a POS purchase at *******, THERE IS A FEE.... WTF?!?!I have their app and my card today said I had $17.28 on my card in the parking lot of the ******* I went to today. I was getting a small amount of food and it was $*****, so I used my card for exactly ***** at the register.... IT DECLINED! WTF?!?!I look at my phone and I have a text that says......Comdata Alert: A transaction was declined on card ****** for USD***** on 2023-01-08 13:30:10 due to insufficient funds.My previous text message said this....Comdata Alert: A transaction of USD11.56 was authorized on 2023-01-07 17:45:56 to acct ******. Avail.bal:?17.28 How does my card get declined when I had $17.28 available and I only charged $*****??!?!?Then I get a decline fee of $1.00, so now I have $16.28 available...YALL ARE F****** PREDATORY CROOKS AND I WANT MY MONEY BACK... IT WAS EMBARRASSING TO KNOW I COULDNT AFFORD THE LITTLE AMOUNT OF FOOD I WAS TRYING TO PURCHASE BECAUSE **** DECLINED MY PURCHASE AND I HAD THE MONEY ON MY CARD!!!!I AM GOING TO REPORT YALL TO THE *** FOR CHARGING JUNK FEES THAT ARE NOW ILLEGAL PER THE PRESIDENTS EXECUTIVE ORDER IN 2022!Business Response
Date: 01/23/2023
Greetings!
We've attempted to resolve the customer's issue by taking the following steps:
- Reviewed the customer's issue and awarded the customer a courtesy credit for the complications.
- We attempted to contact the customer via phone & email, but the customer was unavailable for the attempted correspondences.
If assistance is needed regarding any other matter, please feel free to send an email. A member of the team will be happy to assist.
Thank you!
-Executive Response Team
Initial Complaint
Date:01/11/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A business credit application was filled out for a fuel on go Mastercard. I NEVER gave permission nor provided my information to any staff member of Comdata. I received multiple Mastercards in my name and my spouses to my personal address. How is this possible when I know I personally did not provide this info?? Reached out to a ************************* who supposedly initiated the entire process and to no avail or response. How is a company able to fraudulently obtain financial cards in someone elses name and it go undetected by the fraud department?Business Response
Date: 01/20/2023
Greetings!
The following was completed to help you find resolve for your issue.
- It was determined that the card number provided is associated w/ account - W-35N.
The account has been deactivated and all cards have been blocked per your request. - We also researched the name of: ******************************* We were unable to identify any additional accounts on our end w/ this name associated.
- An email was sent to the head of our ***************** to inform of your issue. There was no mention of any additional issues that needed assistance.
Thank you for allowing us the opportunity to assist you regarding this matter!
- Executive Response Team
Initial Complaint
Date:12/28/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes Ive been getting the run around comdata sent my funds to the wrong accountBusiness Response
Date: 01/11/2023
Greetings!
We have resolved the customer's issue by completing the following:
A deposit was loaded to the card in the amount of: $463.00, for the discrepancy. The funds should be available and ready for use.
If assistance is needed regarding any other matter, please feel free to reach out to a member of the team.
Thank you!
-Executive Response Team
Comdata Corporation is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.