Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alcoa Billing Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alcoa Billing Center

  3429 Regal Drive Alcoa, TN 37701

• 

  Alcoa Billing Center

  1900 N. Winston Road Knoxville, TN 37919

• 

  Alcoa Billing Center

  265 Brookview Centre Way Suite 400 Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son was admitted to the emergency room back in 2019. I was paying monthly payments and all of a sudden they were not applying to my account. After much stress contacting the business center dealing with ***** *** ********* in Alcoa… they set up a 16 month payment plan where they would withdrawal *** out of my bank account each month for the next 16 months everything was fine up until June of this year they took out the payment …then in July they did not and they did not in August. then I get a letter from a collection agency HRRG stating for nonpayment. How in the world could this possibly be a non-payment when they were withdrawing the amount out of my bank account each month and they just decided to stop. This is a crooked billing company that every time you call…nobody knows what’s going on even after reviewing all the notes from the previous agents. nobody can help you nobody takes care of any situation, and nobody stands behind their word when they say we’re setting up a plan for you for the next 16 months and we will withdraw the amount out of your bank account . Supposedly the last agent I spoke to said they sent an email to the collection agency that they are going to pick up and start taking out the monthly payments. Which makes no sense. Why did it stop to begin with? Why did they stop and send it to the collection agency?

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paragon Emergency Services, LLC together with their billing arm Team Health Alcoa Billing Center are unnecessarily harassing me. They incorrectly billed my insurance for my husband's final days in hospital - told United Healthcare their work was Hospice related but when it was denied then filed with Medicare and added a qualifier saying it was Hospice related. After months of trying to resolve this I finally just paid the amount due: $30.83. They cashed my check on or before Aug. 21, but I continue to get tons of emails and letters in my mailbox with the same invoice I already paid. Their server won't accept reply emails even though screen has a Reply button. They wouldn't provide sufficient documentation about the charge - i had to make numerous phone calls to unravel their mess. Now all I want is for others to know of their very questionable practices, and for them to leave me alone. My dear husband died in March, and every contact they make with me about this already paid bill is pure torture causing me to re-live the agony of his final days. I am over 65 so I also consider this elder abuse.

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Account Number: ********* ***** ********* ** ***************** ***** BILL: $1,075.00
  
  Team Health/Akron Billing Center is contacting me regarding a debt that I do not owe at inconvenient times and places. Whether it be emails, phone calls, United States Postal Mail, or text messages. Team Health/Arkon Billing Center has literally contacted me several times a week, threatening to illegally take my property and threatening to file legal action against me.
  
  Multiple times throughout the month of August 2023, I have told their representatives via phone, e-mail, text, and the United States Postal Service that this debt had been placed into Chapter 7 bankruptcy on May 25, 2023 (yet Team Health ignored me and continued to contact me in violation of the Automatic Stay law. My last email was on August 15th, 2023 @ 11:48 AM (please see the attached e-mail). the representative made a threat to me over the phone, stating that their attorney would garnish all my wages if I did not pay in full. I still continue to receive contact from Team Health and Akron as early as yesterday, 08/29/2023 via text message. (please see attached). My complaint is based on Team Health's disregard for 11 U.S. Code § 362 - Automatic Stay. Email and text messages are attached or available if necessary.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24, 2023, I went to Mission Hospital via ambulance. I was in tremendous pain and had been throwing up. On the ambulance I was given an IV with medications to stop my severe stomach pain. Once at the hospital I met with the doctor, ******** *****. He said he would order a list of tests, one being a CT Scan. I stayed in the waiting room for 4 hours. During that time my IV dried up and I wasn't permitted to drink or eat because of on-going testing. I did have an EKG test and urine test (urine test wasn't labeled properly by the nurse so it was thrown out). Finally, was sent to a room. I stayed in that room for 2 hours. Asked to re-do urine test although I hadn't had any fluids for hours. A new IV was given. Urine was very dark both times I collected. Doctor came in the room explaining that my blood work (blood drawn while on the ambulance) looked good.
  Later the nurse came in said I was being discharged. The CT Scan had been cancelled- I have no idea why. Doctor gave me 2 prescriptions, one a OTC pain medication and a nausea medication.
  Once home, I ate a little something and within a few hours my overwhelming stomach pain was back. I tried both medications and neither of them helped at all. I lived with severe pain for days and then my stomach and abdomen started to swell a lot. Friday night, April 28th, I went to Pardee with my worsened condition. Pardee did a CT Scan and found the intestinal blockage. I was admitted and emergency surgery was performed.
  Mission and the Dr. Sumner were committed to find my medical emergency but they did not. I could have died while waiting to feel better. Doctors at Pardee told me that I was "lucky" to have come in when I did.
  My insurance has paid Dr. Sumner and the remaining money he is requesting from me is $43.29. I do not believe I should pay him given I didn't receive the level of care that I desperately needed. 

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get bills, emails and texts from Team Health Alcoa Billing Center for the doctors portion of a day visit to the emergency room for heat related issues. It's hot in Florida. They have not put this through my insurance which is medicare with a supplement but still are trying to collect fraudently. This is an elder care insurance scam and should be treated as such.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly receiving bill for ***** since March 2023.
  As it was in-network, amount agreed on by both parties discounted to ***** Insurance paid *****
  We sent all receipts and records to TeamHealth as instructed in April 2023, but I keep getting this bill every month.
  As I see it, if it was Insurance-Adjusted, and Insurance PAID, the account should be **, not the full ***** that I keep getting every month.
  There has been no response from TeamHealth of their billing dept. even though all documents have been provided.
  I believe they do this on purpose, as it was almost impossible to reach them directly.

  Business Response

  Date: 07/18/2023

  You are receiving the bill because the insurance plan requested a refund of their payment of ******* from us on 3.14.2023. They are stating they were not your primary carrier for this date of service. We either need to be provided with the primary insurance for this date of service or you need to contact your carrier about their refund request on this claim. To date, there is no insurance payment posted to this account. 

  Customer Answer

  Date: 07/31/2023

  Can you provide some documentation of that payment reversal.

  That subscribers account was indeed valid and in full effect at that time of service.

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have what has been confirmed by many people with the very same issue. There is as a fraudulent open account from Florida Emergency Physicians stating that I have a balance of ******** I have no knowledge of this account, never received a bill from this company and it's very concerning. No knowledge of this account until I was told less than a month ago that I owe that amount. I asked if they can send an itemized bill and they didn't send me anything which makes it more concerning. I was told that the bill was submitted erroneously. at this point It is still up to this time that nothing has been fixed and I haven't received a response to fix the balance and collection on my name. I'm asking that this gets removed from my account, otherwise I will have no other option than to seek legal advise on this matter.

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with EMERGENCY COVERAGE CORP, I do not have a contract with EMERGENCY
  COVERAGE CORP. They did not provide me with the original contract as i requested.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Service May 14,2023 Bill sent from Team Health Alcoa Health Billing Center, 3429 Regal Drive, Alcoa, TN 37701-3265. The bill was for my husband **** *********** for the amount of 1681.00. My husband passed away May 5, 2023 Date of service is 9 days after he passed. When I contacted them wanted a death certificate. As far as I am concerned this is fraud. I have sent them the document they requested. I just wonder how many others they have tried to scam.

  Business Response

  Date: 07/07/2023

  Good Morning,

  We would like to extend our deepest condolences in regards to your loss. As all companies and corporations we have policies and procedures in place that must follow to verify and resolve certain issues. 

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a letter regarding a collections notice from a bill I wasn't aware of and I was never sent prior notice or bills regarding these charges. I don't recognize the name of the provider on the collection's notice. I'm concerned to received this notice. I went to Advent Health, the visit only lasted a few minutes with the doctor and I was sent home after. I didn't have any exams done on that date. but, later I received a bill from Advent Health not the provider that shows on the collection's notice. Anyway, my insurance paid for that visit and I paid out of pocket cost as well. Now, after two years the provider FL Emergency Physicians sent me to the company ARS to collect this bill that I wasn't aware of all of this after 2 years that I never knew this. I called and spoke to Advent Health who referred me directly to FL Emergency Physicians and then I was referred to Alcoa billing center. The agent told me there was an error on the billing since it was claimed as a worker's compensation visit which was not because it didn't happen at work, so I'm asking to please fix this error in billing as soon as possible.

  Business Response

  Date: 07/17/2023

  I am unable to locate the account with the limited information provided. Please contact our National Patient Service Center at 888-952-6772 with your account number for further assistance in this matter. Thank you.

  Customer Answer

  Date: 07/18/2023

  The account number ** *********