Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alcoa Billing Center

  3429 Regal Drive Alcoa, TN 37701

• 

  Alcoa Billing Center

  1900 N. Winston Road Knoxville, TN 37919

• 

  Alcoa Billing Center

  265 Brookview Centre Way Suite 400 Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello!
  I was seen at the local emergency room for a broken arm.
  I received a bill from Alcoa Billing for $1284. They claimed that insurance denied it and it is now my responsibility.
  Yes, Initially my insurance denied the payment to the Alcoa billing because I needed to provide incident details which I provided twice. Finally after my insurance approved it on 2/16/24, my portion is $76.
  I emailed a screenshot from my EOB twice and I contacted Alcoa billing several times explaining that insurance DID approve it, asking to look into it again.
  I even had my insurance agent call them and confirm that insurance approved it and my part is $76 only.
  I am not getting anywhere and the bill is still $ 1284 and it’s about to be past due.
  I am asking that this billing company look into this again, and finally verify that I owe only $76.
  It is incredibly frustrating that I cannot get any resolution with this
  Thanks

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a statement balance amount of ******* total amount to pay for Date of services 12/29/2022 & 12/30/2022. I then received a statement almost two years later saying that I owe $269.00 for the same services because my claims were billed incorrectly stating that I was out of network when I really wasn't. Payment from insurance company was recouped well over a year later which makes the claims resubmitted as incorrectly because now they are not filed as timely billing which is incorrectly for the insurance company and not patient responsibility. I know this because I work as a Medical Billing and Coding Specialist as well. They can not send me a claim for balance that the company filed incorrectly and then waited almost two years to send to me as patient responsibility. They have proof that I paid balances in full from the EOB's and statement that was originally sent to me. I should not be held liable for the company's neglance in filing claims correctly. I have also submitted a Griveance Form filing a complaint as well. My account number is M44149543. I have spoken with my insurance company of this matter numerous times as well. My insurance ID # is ************ **** ***** **** ************ ***** * ***********0. I was also told that I would receive a refund check that would be mailed to me and then they stated that I will not now. Spokecwith Repsentive Kiarra. Repsentive Tamika From **** **** ***********. Heather about my refund check whom provided my with their number to verify my card I used to make payments at ************. I spoke with Tonya on 1-24-2024 and also Tay & Debra on 1-29-2024. I also asked to speak with the manager numerous times at BCBS and no would allow me to do so which is totally uncalled for and very unprofessional as a company's whole. Again, I work in the medical field and we would never do this to our patients. I did also speak with Lisa on 01-12-2024 Reference # AZ7 about my EOB's as well. Timely filing, not pt responsibility.

  Business Response

  Date: 02/26/2024

  Good Afternoon.

  The patient's insurance carrier has performed an audit on claims they processed in the Fiscal year. It appears that these are two of the claims that were reprocessed in their audit. Please see attached EOBs received by us from your carrier dated 12.7.23 showing the most recent processing of these claims. We have not ever received any timely filing denials from the carrier with regards to these invoices.

   

   

  Thank you,

   

   

  Customer Answer

  Date: 02/27/2024

  
  
  Complaint: ********
  
  Are they going to look into the timely filing and fix correct with claims because that is not patient responsibility. Claims are to be worked in a timely manner and not be put off on patient responsibility because of lack or neglect on the insurance part. 
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Melanie *****

  Business Response

  Date: 03/04/2024

  The EOBs we received from the carrier that were attached did not reflect any timely filing denials on them. Please contact your carrier with the attached EOBs to confirm with them the balances are correct.

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 2/20/23
  Billed 11/14/23
  
  Used the wrong code and my insurance won’t cover the bill and now they refuse to change the code used so I am left responsible to cover the bill because it is an out of network provider.

  Business Response

  Date: 02/06/2024

  Unfortunately without an account number or additional patient information I am not able to locate an account to review this issue further. Please contact our Nation Patient Service Center at ************ for further review.

   

  Thank you,

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Keep Getting a Bill from these people when I have complete medical coverage I have a no out of pocket expense I’m on a fixed income I also was told that what these people are doing is against the law because of the fact that I have total and complete coverage I’m a senior on a fixed income and I also think these people are frauds because the address zip code and location of their so called bill doesn’t exist I don’t want this going on my credit report I’m not supposed to be billed for anything especially since I have full medical coverage and I don’t know how they got my middle name I sign things always like this ******* * ******** I never use my middle name If this is legit they need to bill Humana Medicaid or Medicare I am NOT SUPPOSED TO GET BILLED FOR ANYTHING I was also told they put the wrong digits in and all the mistakes are on them it’s not my fault they keep putting in the wrong information to bill the medical insurances they need to quit sending me the bill especially when I’m fully insured and covered and they better not report this too the credit bureaus this is not my fault I will send the BBB the letter sorry I wrote on it Thank You BBB for Your Help Time and Service it’s and I GREATLY APPRECIATE YOU ALL

  Business Response

  Date: 01/29/2024

  The patient's primary and secondary carrier has been billed for these services, however, they are not paying on the claim stating the diagnosis is not covered. The patient will need to contact their primary insurance to appeal this decision with them. We have already reviewed the claim and the coding on the claim and deemed everything to be accurate. There is no further action to be taken by the billing center. Unfortunately, the patient is responsible for the balance due to this denial from the insurance unless the patient can get the insurance to pay the claim for them. If they have any further questions, please contact our National Patient Service Center at 888-952-6772. Thank you.

   

   

  Customer Answer

  Date: 01/31/2024

  Also BBB there is no Billing Date to be found on the paperwork I was sent and no phone number to call and how did they get my middle name I never give out my middle name I always sign and write my name ******* * I never use my middle name there’s a lot of information missing on there part and the address on the paperwork can’t be found I find it all suspicious and as I said before Humana never got this bill and they meaning Humana said they never got it and needed a time and date of service and I have NO OUT OF POCKET EXPENSES meaning that what they’re saying and doing is against the law to ask me for the payment 

  Business Response

  Date: 01/31/2024

  The patient's primary and secondary carrier has been billed for these services, however, they are not paying on the claim stating the diagnosis is not covered. The patient will need to contact their primary insurance to appeal this decision with them. We have already reviewed the claim and the coding on the claim and deemed everything to be accurate. There is no further action to be taken by the billing center. Unfortunately, the patient is responsible for the balance due to this denial from the insurance unless the patient can get the insurance to pay the claim for them. If they have any further questions, please contact our National Patient Service Center at 888-952-6772. Thank you.

  Business Response

  Date: 02/02/2024

  The patient's primary and secondary carrier has been billed for these services, however, they are not paying on the claim stating the diagnosis is not covered. The patient will need to contact their primary insurance to appeal this decision with them. We have already reviewed the claim and the coding on the claim and deemed everything to be accurate. There is no further action to be taken by the billing center. Unfortunately, the patient is responsible for the balance due to this denial from the insurance unless the patient can get the insurance to pay the claim for them. If they have any further questions, please contact our National Patient Service Center at 888-952-6772. Thank you

  Business Response

  Date: 02/06/2024

  he patient's primary and secondary carrier has been billed for these services, however, they are not paying on the claim stating the diagnosis is not covered. The patient will need to contact their primary insurance to appeal this decision with them. We have already reviewed the claim and the coding on the claim and deemed everything to be accurate. There is no further action to be taken by the billing center. Unfortunately, the patient is responsible for the balance due to this denial from the insurance unless the patient can get the insurance to pay the claim for them. If they have any further questions, please contact our National Patient Service Center at 888-952-6772. Thank you

  Customer Answer

  Date: 02/06/2024

  I called Humana and they said Alcoa keeps putting in the wrong information and Humana told me on a 3 way call to Alcoa that I ******* ******** am not responsible for any bill I am not and I refuse to pay for Alcoas mistakes I am again going to call Humana and Alcoa again and I am going to file Harassment Charges on this I am sick tired and fed up with the harassments done to me by this company I am calling tomorrow February 7th enough is way past enough 

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2022- daughter seen in ED, separately billed by physician practice although wearing hospital named attire and badges. Then sent to collections for their bill I never received because they sent it to the wrong address (apparently there were system updates occurring and theirs didn’t get updated with my new address- not my problem, it was provided) Of note, daughter was admitted so all ED copays should have been waived. When I asked what the office does when they’ve sent bills that don’t get paid, I asked if they attempt to call a patient. The answer was no, we just send the bill to collections.
  Oct 2023- daughter with an ED visit, possible appendicitis, ED doctor again dressed as an advent health physician billed separately again, to press on her belly, order an ultrasound, and tell us to go home and wait ******* ******* My responsibility separate from my already **** Ed copay which covers all services rendered was **** for the provider group

  Business Response

  Date: 02/06/2024

  Unfortunately without a patient account number or other patient information, I am not able to locate the account for an accurate response on this issue. Please contact our National Patient Service Center at 88-952-6772 to discuss in further detail.

   

  Thank you.

• Initial Complaint

  Date:12/22/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to Mission Health ER in April 2023. To summarize the negative level of service, after sitting in a waiting area for 7+ hours, I never received any treatment for the reason I was there. Now, I am dealing with an overcharging of "services" through TeamHealth. I have had to call the billing company at least 8 times to try to remedy one of the several bills from this date (I am still waiting for the other bills from other companies to be charged to insurance). I have a primary and secondary insurance coverage involved. The final bill I received from TeamHealth is well above the allowed amount after insurance, and they are refusing to adjust the bill to reflect the final EOB. A supervisor's only explanation was that "it is against policy to adjust for secondary coverage" and that that was standard practice. When I asked how that makes sense because I am almost owing more for having a secondary coverage than if I only had a primary, she couldn't give me any explanation. I am now receiving "Avoid Collections" notices about every 3 days, and when I call to explain that my secondary insurance is going to send a further explanation within 90 business days to try to remedy the disparity between the bill and the EOB, they refuse to listen to my questions or explanations. The most recent call I had, the customer service rep explained I can call after the new year to discuss payment options if I'm still unable to pay the balance and then rushed me off the phone saying they needed to take other calls. Each representative I have had has been unable to answer any questions about the discrepancies, how to get the bill to accurately reflect the EOB, or even how much time I have before I will be sent to collections. Unfortunately, if they refuse to adjust after receiving a further explanation from my secondary insurance, I will be stuck paying almost **** more than I should owe because of their "policies."

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SE emergency physicians sold a hospital bill debt that they claimed I owed in the amount of ******* to Wakefield and Associates! I had never received a bill from SE emergency physicians in the first place! If I had received one, I would’ve turned it over to my insurance company which was Humana I have Medicare parts A and B and everything is covered under my insurance! Humana has stated, since they waited so long and it’s so old there’s nothing they can do to pay it! I have made contact with SE emergency positions who has stated, is out of their hands that they sold it to Wakefield and associates! Wakefield and associates are demanding that I pay this or it’s not coming off my credit report which should’ve never been there in the first place I do not owe this. It was not correctly billed to my insurance company as I stated to them, they said it doesn’t matter. It is my responsibility to pay it. In my opinion, this is an illegal act, and I want it off of my credit report now.

  Business Response

  Date: 11/13/2023

  November 13,2023

   

  Alcoa Billing Center

  3231 North Star Circle 

  Louisville, TN 37771

  Case 20798440

   

  Dear Mr. Sheldon 

  My name is *** **** and I am the patient services supervisor.  I would like to get this straighten out but I would like to know if you could provide me with your date of birth along with the date of service and the facility that you were treated at.  Once I have this information I can research the account and let you know what is going on.  

  Humbly yours 

  *** ****

  Patient Services Supervisor 

   

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message and bill in the mail from Team Health for date of service 5/18/2023 for Boone Hospital Center, in Columbia, MO for an emergency department visit with *** ****** *****. I did not visit or seek treatment from Boone Hospital nor this doctor, nor any emergency treatment or otherwise on 5/18/23. I contacted Boone Hospital’s billing department who confirmed there are no claims or information that I was seen on 5/18/23. I am concerned about Team Health billing under fraudulent circumstances. Upon reviewing my EOB’s through my insurance, Blue Cross Blue Shield of Montana, I see a claim was submitted and processed for medical emergency x-rays on 5/18/23. This service did not occur. Any help you can provide in this matter is appreciated.
  
  Thank you!

  Business Response

  Date: 10/18/2023

  Good Afternoon and thank you for confirming you were treated with the facility. It appears that we have attempted to file a claim with the BCBS information we have on file but appears we may have the incorrect ID number for your policy. Could you please provide a copy of your card so that we can make sure we are filing the claim correctly?

  Customer Answer

  Date: 10/19/2023

  I contacted Team Health this morning and gave them my insurance information again. I was told they already tried to bill insurance twice and the bill would be sent to their appeals department. I am concerned why my “bill” would be sent to an appeals department if Team Health hasn’t been billing the correct ID/Group number or if they’ve even attempted insurance billing. 

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email today from NORTHWEST EMERG PHYS, LLC via TeamHealth, stating I owe over $***** for a hospital visit that took place almost a year ago.
  
  I called my insurance and the hospital, both say I’ve paid all of my bills in full and they don’t know why I’m being billed by this company. My insurance also covered almost 100% of my visit a year ago.
  
  This company is a scam and should be investigated, there is no reason why they’re billing me especially not almost a year after my hospital visit.

  Customer Answer

  Date: 10/03/2023

  Both of my insurance companies sent me claims summaries proving that I don't owe Team Health any money. Even after explaining this to Team Health customer service over the phone, they kept threatening me to pay the bill because my insurances "wouldn't pay their bill". Later that day I emailed the exact same claims summaries to Team Health that my insurances had already sent them back in March of 2023. I stated that they need to drop the bill because it's fraudulent (which is exactly why my insurance companies denied their claim). The NEXT DAY they dropped my bill to $0 and stopped contacting me. 

  THIS COMPANY IS A SCAM, they need to be investigated for fraudulent billing. They clearly knew my insurance denied their claim and still tried to get the money out of me six months later, suspecting I'd be none the wiser. I have no doubt they do this to other people, it's wrong.

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9.4.23 an unauthorized payment was made to Team Health via my debit card through Apple Pay. The money was taken out of my checking account right away, so it could not be canceled..(see bank attachment proof). The bill should have gone through my insurance company first before it was sent to me. Team Health has now decided to illegally hold on to my money instead of sending it back to me. I have called every day for a week and a half and still no refund has been initiated. Team Health took $ *** out of the $******* and applied to an outstanding bill. As proof, I have attached a payment history showing how much was paid, and how much was applied. As well as the insurance claim that has now been submitted since keeping my money. I have been trying tirelessly to get my back to no avail. My bank is trying on their end, but ultimately it is Team Health that is responsible for issuing the money that is not owed. I am in the process of seeking legal counsel because this issue has created undue financial hardship for my family.
  
  The account # at Team Health is *********