Business Profile

Billing Services

Alcoa Billing Center

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Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

62 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep being billed for a child that is not and was never in my custody. The child lives with her grandma ***** **** and she responsible for the child’s medical bills. I have called numerous times explaining I’m not the legal guardian and I did not sign for or take the child to receive medical treatment. Team health has continued to bill me and has sent these bills off to collections. These are the following dates of service. 11-14-24, 12-24-24 and 1-1-25.
Business Response
Date: 08/20/2025
August 20, 2025

Alcoa Billing Center
3231 North Star Circle
Louisville, TN 37777

Complaint ID: ********

To whom this may concern,
I have reviewed the complaint that has been filed. I wanted to let you know that I have sent an email to our internal agency, and I have asked them to write off the charges. This will not affect your credit at all
Humbly yours
***** ****
Patient Services Supervisor
Business Response
Date: 08/20/2025
** **** **** *** ********

* **** ******** *** ********* **** *** **** ****** * ****** ** *** *** **** **** * **** **** ** ***** ** *** ******** ******* *** * **** ***** **** ** ***** *** *** ******** **** **** *** ****** **** ****** ** ***

****** *****

***** ****

******* ******** **********
Initial Complaint
Date:07/31/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just got a notice from Tricare For Life that a medical claim from SE Emergency Physicians was denied. Not a surprise since they did not use the correct information.
I was not seen anywhere on 17 July 2025 by any doctor.
And they sent a bill using my husband's SSN as sponsor, which is incorrect.
Business Response
Date: 08/01/2025
Unfortunately, there is not enough information to locate the account in question. We will need either a DOB for the patient or the account number related to the account. You can contact our National Patient Service Center at 888-580-2688 for further assistance.

Thank you,
Business Response
Date: 08/01/2025
August 1, 2025
Alcoa Billing Center
3231 North Star Circle
Louisville TN 37701

Dear Mrs. Smock,

I have reviewed your complaint to the BBB. I would like to ask if you would please send me a copy front and back of your insurance card, so I can assure that the policy number is correct.
Humbly yours
Djuna Love
Patient Services Supervisor
82506950.400
Customer Answer
Date: 08/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
Date:07/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 21st 2025 I received notification from my bank that there was a negative hit on my credit report. Reading my report I found a debt collection from Inphynet Contracting Services LLC. I have never heard of this company or have received communication from them. I called the phone number from my credit report and after being sent to numerous contacts and other phone numbers, I finally reached ****** ***** who insisted I owe money out of pocket. I asked what the amount was and from who because I do not have any outstanding or overdue payments. Eventually he advised me it was due to a bill from Parrish hospital in Titusville, Florida from March 13th 2020.
I have never received a bill or any communication from Parrish hospital. I then proceeded to call the billing department of Parrish and they confirmed I had a zero balance and they did not send me to collections. I did visit the ER at Parrish Hospital on March 13, 2020. Upon registering when I first got there, I gave them all my information including drivers license and medical insurance (normal protocol for any ER or Doctors visit).
Upon further research I was able to track down the ER physician’s billing company which was TeamHealth. My wife called and spoke with a woman named ******* she advised they did send me to collections for an amount of $1,854. However, they never billed my insurance or reached out to me with a bill or contacted me to advise of any outstanding amounts owed. Now over 5 years later they have ruined my credit which was excellent at over 800 (now below 700) and the collections company is demanding I pay $1,854 which to this day, I still have not seen an itemized bill for. My health insurance company also has no knowledge of a claim being submitted. ****** stated they didn’t have my contact information at the time but yet they were able to send me to collections and get access to my credit reporting account and admittedly had my wife’s information listed for emergency contact reasons.
Business Response
Date: 08/25/2025
In order to investigate this matter further, please provide your Teamhealth account number along with the letter of coverage from your insurance company for review. For further assistance, please contact our National Patient Service Center at 888-560-2688.

Thank you,
Customer Answer
Date: 08/26/2025
I have reached out to TeamHealth and provided the insurance information they have requested. A manger there, **** *********r did advise my account was zeroed out and he said they advised Pallino Asset Management, the debt collections company they use, to close out the account.
However, Credit Management Company is the debt recover company that is still trying to recover a debt, that I do not owe. The issue now is to have either TeamHealth or Pallino notify Credit Management Company that there is no debt owed by me, so they will stop trying to collect.
It is very confusing by all the different companies or names of companies that are involved. I never should have been sent to collections in the first place but the burden has been put upon me to clear my name and defend my credit.
Initial Complaint
Date:06/19/2025
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company had obtained my childs information illegally, this hospital and all doctors at this facility confirm there is no balance.
Initial Complaint
Date:06/03/2025
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:
Company ************** ******** ********* ******* ************ *****************
Under the Fair Credit Reporting Act (15 U.S.C. § 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.

I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.

Including unverified or inaccurate information on my credit report—and continuing to share it with third parties—unfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.
Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son broke his arm on December 28th. He had to have surgery. I have EOBs from all the services rendered to include our emergency room visit. I have attached the EOB for that. It has been paid and approved by BCBS Federal. Now I am getting a bill from Alcoa Billing saying I owe over 6K. This has already been paid!!
Initial Complaint
Date:04/16/2025
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On dec 19, 2024, I was seen in the trident health emergency room for a post exposure rabies series. I was given immune globin and then the rabies vaccine. This is important to note because you are only given IG once at your first visit. The ICD10 billing code for this is z29.14. I went back 3 days later for my second rabies vaccine. At this time, I was ONLY given the rabies vaccine. The ICD10 code for a rabies vaccine is z24.2. I have received multiple bills from Team Health/Alcoa for the emergency room doctor services for $339 with the ICD10 code of z29.14. I have called multiple times and sent an email explaining the coding error in detail only to be told I am wrong. I am not. I did not receive immune globin on my second visit. No physician would give IG a second time because it’s unnecessary. I only received one injection and it was the necessary rabies vaccine (for which I went back 2 more times and for which the proper ICD10 code by different doctors was used). My insurance denied the claim because it’s the wrong code, they paid it once (12/19) and because it’s only needed once, they rightfully won’t pay it a 2nd time. I have explained this to Alcoa to no avail. I called them 4/9/25 and was transferred to billing. They didn’t pick up, were given a message to call back and as of today (4/14) still haven’t. I’m out of options at this point and this is a bill I shouldn’t have to pay. I’ve paid all of my co-pays and if they would re-code this properly (z24.2 the rabies vaccine I actually received) and resubmit to my insurance company, my insurer would pay it as they have paid all of my other bills for the rabies post exposure series.
Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over 4 months after ER visit I received a surprise bill from TeamHealth on 3/23/2025. The charges were paid by 12/10/2024. The bill has insurance info that is incorrect. Chat was a waste of time. Basically I was told to jump through hoops to prove the insurance info incorrect and I owed zero. "Austin" would not correct insurance info after telling me the bill would be sent to the correct insurance. The hospital bill was also paid by my insurance but somehow TeamHealth did not get correct insurance info, really?
Initial Complaint
Date:02/20/2025
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not obligated for the debt claimed by SOUTHEASTERN EMERGENCY PHYSICI. There is no contractual agreement between me and SOUTHEASTERN EMERGENCY PHYSICI, and they have not furnished the original agreement as requested.
Initial Complaint
Date:11/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB took a complaint over the phone. Below is the voice to text voicemail description

My phone number is 419-238-3382. My case number is 225-20401. This is regarding a bill from Team Health. It was being billed for two days of service for physician visits while he was an inpatient at Lee's Hospital. The dates of service are February 29th and March 1st of 2024. Team Health has not submitted this bill it to the insurance after numerous phone calls. Both of these dates of service need to be properly billed through Medicare as primary, balances are then submitted to AARP. Jerry has full coverage and we should not be liable for one penny on this bill. This charge needs to be removed from our credit status from all three credit companies. I do not want this affecting our credit.
Business Response
Date: 01/08/2025
January 8, 2025

Alcoa Billing Center
3231 North Star Circle
Louisville TN 37777
Complaint ID 22520401
To whom this may concern t
This account belongs to our Akron office. I have sent them the email to respond back.

Humbly yours
Djuna Love
Alcoa Patient Service Supervisor
Business Response
Date: 01/08/2025
In response to Complaint ID: 22520401:
The patient’s claims were submitted to Medicare in December. Payment was received from Medicare in January
leaving a co-insurance responsibility. The remaining balances have now
been submitted to go out to the secondary carrier on file for processing.
A 90 day hold request has been sent to the collection agency, HRRG to allow
time for the secondary insurance carrier to respond. HRRG is not a
credit-reporting agency; the patient has not been reported to any of the credit
bureaus. The patient’s account shows one phone call received in May of
2024 prior to the billing cycle continuing and the account being sent to
collections. Unfortunately, there was a system
glitch on our end with these two dates of service not being submitted to
Medicare for processing at the same time as the
other dates were submitted. Thank you, BasePointe Patient Services Department, Multispecialty Billing Center.

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Alcoa Billing Center is NOT a BBB Accredited Business.