Business Profile

Billing Services

Alcoa Billing Center

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Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

62 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called and provided documents for the overpayment of a medical bill. I was billed for amount NOT reflecting my in-network discount. Full bill of $1314.00 paid. When my health insurance explanation of benefits arrived I reached out explaining I was due a refund of $770.99. my in-network costs should have been $543.01.
Calls made on 1/9/2024 spoke to ******.
8/12/2024 spoke to ****.
9/13/2024 spoke to ******.
****** instructed me to send email with copy of cancelled check & explanation of benefits. I did so. No response. No update. **** stated it was being reviewed & there is no estimate time for bill disputes. ****** stated he shows that my email was forwarded to review team & LOST. He said resend email. My bill was overpaid. Proof provided and now this company has went MONTHS with not refunding to me what is due and right. I demand my refund!
Business Response
Date: 09/16/2024
Sept. 15, 2024

Alcoa Billing Center
3231 North Star Circle
Louisville TN 37701
Complaint ID: 2223792

To whom this may concern,
I would like to assist with this request, but at the present moment I cannot. Could you please provide me with the MRN number or the patient full name and date of birth. Once I have that information, I should be able to access the account and provide you with an answer.
Humbly yours
***** ****
Patient Services Supervisor
Business Response
Date: 09/19/2024
See more info
Customer Answer
Date: 10/07/2024
Resolved.
Refund received. Thank you for your help!
Initial Complaint
Date:08/28/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 30-31, 2023, and September 01-02, 2023 I received services at Piedmont Walton Hospital and was billed separately for services by Hospital Physician Services. Instead of billing Medicaid, the bill was sent to TeamHealth for collection.
Business Response
Date: 09/13/2024
Unfortunately, the file would not attach, please see the detailed explanation below in regards to the complaint received. Thank you.
Invoice: ********* ************ **** ******** ********* ************ **** ******** ********* ************ **** ******** ********* ************ ****

******* ********* **** ** **** **** *** ********* ********* *** ****** ***********

******** ****** ** ********** ******** ***** ****** ****** ** ******* ******* ********
* ******** ****** ** ********** ******** ***** ****** ****** ** ******* ******* ********
* ******** ****** ** ********** ******** ***** ****** ****** ** ******* ******* ********
* *** ****** ****** ** ******** *** ** ******* *** *********
* *** *** ******** ***** ********* ***** *** *** *** ******* **************
* ** ** *** **** *** ****** ****** ****** *****
* *** ******* **** ******* *** ******* ***** *** *** *********** ** *********** ** ****** ****
* * ***** ******* *** **** **** ** **** *********** ******* ** ** ******** *
* ********** **** ****** ** *** ******* ** **** **** *** ********** *** ****** ******** ******** ******** ********
***** **** *** ******* *** ******
******** * ******* *** ****** ********* ************** ****** ** ***** ** *** ********* ******** ***
****** ***** ******* *** ********* *** ******** **** ****** *** ******** ** *** **** ******** ****
**** *** *** ******** ***** *** ***** *** ********* *** *** *** **** *** ** * ***** **** *** ** *******
********* *** ******** **** *** ** *****
********* *** ******* ******* *** ***** **** *** **** ****** ******** *** ******** *** ******** *** ***
********* ******* ********* *** ***** ****** ****** ** *** ******* ** *********
********* *** ******* ******* *** ***** **** *** **** ****** ******** **** *** ******* ****** ***** ***
***** *** ************** ******** *** ******** ********* *** ********* ***** *** ********* ***** *** ***
******* ******* *** *** **** ** ** *** ** *** ******* *** ** * ***** **** *** ** ******* ********* **** ***
**** *** ******** ** ******** ** ******** *** *** *** *** ***** ******* ** ** *** ** *** **********
***** **** ******** ******* ** * ******** ****** **** *** ******** ******** ***** ********* ***
********** ** **** ** *** ******** *** *** *** ******** ** *** *********
Business Response
Date: 09/17/2024
The patient's health insurance has been filed and paid. Our account balance is 0. TeamHealth is not a collection agency. We bill for physician's services provided in the ED.
Customer Answer
Date: 09/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Louise *****
Initial Complaint
Date:08/19/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Alcoa Billing has ignored numerous request to receive a detailed bill on services provided. They keep mailing me out the same billing statement that has no information other than total. Their expectation is for me to pay a bill of $1595 for health care services with no explanation. They have stated they can only send me the billing codes. (see email attached) I am seeking full transparency of their billing practices. How can a medical billing company not provide details of the bill? They stated I should go to the hospital for information. The hospital has stated I should contact them. It feels like a scam thus the reason for this complaint to receive full explanation of services. Thanks
Business Response
Date: 09/10/2024
Attached is the itemized statement for the services as requested. We have also sent this invoice for a coding review and the coding has been deemed correct. The patient will need to appeal the denial from her insurance carrier on this claim. They denied the charges for a non-covered service.
Business Response
Date: 09/11/2024
Sept. 11, 2024

Alcoa Billing Center
3231 North Star Circle
Louisville TN 37777
Complaint ID: 22162979
To whom this may concern,
I have reviewed the patient complaint along with review the account. I have noticed that the patient had filed a complaint with our office regarding their bill. I see where the medical records has been reviewed by our coding supervisors and the outcome was that the chart was coded correctly. The patient received a statement that is attached along with a letter to let them know that the charges stand. The patient insurance has informed us that this was a non covered charge. The patient should follow up with their insurance carrier to see why they did not pay. I also see where the patient is make payments on the account.
On behalf of the physician group, if there is anything else we can assist with please feel free and let us know.
Humbly your
***** ****
Patient Services Supervisor
10041820460
Initial Complaint
Date:08/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint regarding a medical bill from TeamHealth that has been sent to collections under questionable circumstances. Despite my efforts to resolve this issue directly with TeamHealth, I have been unable to reach a satisfactory resolution. They sent my bill to a collections agency, HRRG, despite me informing them multiple times they needed to bill my insurance and personally giving them the billing information for my insurance company. Below are the details of my complaint:

Date of Service: July 7, 2023
Insurance Company:******************** ******* ******* ********* ****** ** ******** ****** *********** of the Problem On 07/07/2023, I visited the emergency room in Arkansas. I was covered by insurance through BlueCross/Blueshield, and I paid my copay at the time of service. Subsequently, I received a bill from TeamHealth for the emergency room doctor’s time, which should have been covered by my insurance. I contacted TeamHealth’s billing department multiple times to provide my insurance information and confirm coverage. I have my communications with them on two of these occasions, 09/27/2023 and 01/29/2024. I have attached those messages to verify my account and show that I made them aware they needed to bill my insurance company and attempted to help them do so. I believe I used their online chat an additional time as well, but I cannot find my own record of this.
Despite my efforts and the confirmation from my insurance company that they have processed the claim, TeamHealth failed to resolve the issue and sent the bill to collections. I received a letter from HRRG, a debt collection agency, stating that the bill had been sent to collections. I now have to dispute this debt and deal with the potential ramification it will have to my personal credit score.

I contacted both TeamHealth’s billing department numerous times and provided the required insurance information. Despite this, my account was sent to a collections agency.
Business Response
Date: 08/08/2024
We have contacted HRRG to have them close this invoice due to timely filing. This claim should have been sent you your home plan once the local plan denied the coverage. Please allow thirty days for this matter to be resolved with HRRG. They are a non-reporting agency, and they do not report to the credit bureaus.

Thank you.
Initial Complaint
Date:07/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being charged for twice for an ER visit after I've already paid the hospital $734
Business Response
Date: 09/09/2024
September 9, 2024

Alcoa Billing Center
3231 North Star Circle
Louisville, TN 37777
Dear Ms. Frank,

I would like to first apologize for just now getting back to this complaint. The patient has stated that her complaint is due to receiving two bills for one visit, I would like to explain that when a patient goes to the ER they will receive a bill from the facility, a bill from the physician, and if the patient had any type of x-rays or labs, they would receive a separate bill for those services also. The physician does work at the facility but not for the facility. Therefore the patient would obtain a bill from the physician group. I would like to ask the patient if they would send me their account number so I can research the account more thoroughly.
Humbly yours
*** ****
Patient Services Supervisor
Initial Complaint
Date:05/02/2024
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been in contact with Team Health Billing support for several months now regarding a billing issue for my daughter (Account number *********) for Services rendered Sept 16, 2023. We received a bill in October 2023 and paid it (October 22, 2023). After reviewing further, I noticed insurance was not billed for the services so I followed up with Team Health to have them bill my insurance (October 26, 2023). Team health submitted the claim in late December to which my insurance company denied it citing it was too far from service date (Blue Cross Blue Shield Massachusetts claim **** **** **** ***). After further follow up with Team Health in early 2024 they put the bill under review and issued a refund on April 19, 2024. On April 23, 2024 they sent another bill for the same amount for services provided Sept 16, 2023. When I called to inquire about the bill they wanted me to ask my insurance why the claim wasn't covered and that I would have to pay for the bill if insurance wouldn't cover. Can you please help me? I think this bill should be written off by Team Health since they did not bill my insurance in a timely manner resulting in them not receiving payment.
Initial Complaint
Date:03/14/2024
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello!
I was seen at the local emergency room for a broken arm.
I received a bill from Alcoa Billing for $1284. They claimed that insurance denied it and it is now my responsibility.
Yes, Initially my insurance denied the payment to the Alcoa billing because I needed to provide incident details which I provided twice. Finally after my insurance approved it on 2/16/24, my portion is $76.
I emailed a screenshot from my EOB twice and I contacted Alcoa billing several times explaining that insurance DID approve it, asking to look into it again.
I even had my insurance agent call them and confirm that insurance approved it and my part is $76 only.
I am not getting anywhere and the bill is still $ 1284 and it’s about to be past due.
I am asking that this billing company look into this again, and finally verify that I owe only $76.
It is incredibly frustrating that I cannot get any resolution with this
Thanks
Initial Complaint
Date:02/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a statement balance amount of ******* total amount to pay for Date of services 12/29/2022 & 12/30/2022. I then received a statement almost two years later saying that I owe $269.00 for the same services because my claims were billed incorrectly stating that I was out of network when I really wasn't. Payment from insurance company was recouped well over a year later which makes the claims resubmitted as incorrectly because now they are not filed as timely billing which is incorrectly for the insurance company and not patient responsibility. I know this because I work as a Medical Billing and Coding Specialist as well. They can not send me a claim for balance that the company filed incorrectly and then waited almost two years to send to me as patient responsibility. They have proof that I paid balances in full from the EOB's and statement that was originally sent to me. I should not be held liable for the company's neglance in filing claims correctly. I have also submitted a Griveance Form filing a complaint as well. My account number is M44149543. I have spoken with my insurance company of this matter numerous times as well. My insurance ID # is ************ **** ***** **** ************ ***** * ***********0. I was also told that I would receive a refund check that would be mailed to me and then they stated that I will not now. Spokecwith Repsentive Kiarra. Repsentive Tamika From **** **** ***********. Heather about my refund check whom provided my with their number to verify my card I used to make payments at ************. I spoke with Tonya on 1-24-2024 and also Tay & Debra on 1-29-2024. I also asked to speak with the manager numerous times at BCBS and no would allow me to do so which is totally uncalled for and very unprofessional as a company's whole. Again, I work in the medical field and we would never do this to our patients. I did also speak with Lisa on 01-12-2024 Reference # AZ7 about my EOB's as well. Timely filing, not pt responsibility.
Business Response
Date: 02/26/2024
Good Afternoon.
The patient's insurance carrier has performed an audit on claims they processed in the Fiscal year. It appears that these are two of the claims that were reprocessed in their audit. Please see attached EOBs received by us from your carrier dated 12.7.23 showing the most recent processing of these claims. We have not ever received any timely filing denials from the carrier with regards to these invoices.

Thank you,

Customer Answer
Date: 02/27/2024

Complaint: ********

Are they going to look into the timely filing and fix correct with claims because that is not patient responsibility. Claims are to be worked in a timely manner and not be put off on patient responsibility because of lack or neglect on the insurance part.

I am rejecting this response because:

Sincerely,

Melanie *****
Business Response
Date: 03/04/2024
The EOBs we received from the carrier that were attached did not reflect any timely filing denials on them. Please contact your carrier with the attached EOBs to confirm with them the balances are correct.
Initial Complaint
Date:02/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of service: 2/20/23
Billed 11/14/23

Used the wrong code and my insurance won’t cover the bill and now they refuse to change the code used so I am left responsible to cover the bill because it is an out of network provider.
Business Response
Date: 02/06/2024
Unfortunately without an account number or additional patient information I am not able to locate an account to review this issue further. Please contact our Nation Patient Service Center at ************ for further review.

Thank you,
Initial Complaint
Date:01/29/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Keep Getting a Bill from these people when I have complete medical coverage I have a no out of pocket expense I’m on a fixed income I also was told that what these people are doing is against the law because of the fact that I have total and complete coverage I’m a senior on a fixed income and I also think these people are frauds because the address zip code and location of their so called bill doesn’t exist I don’t want this going on my credit report I’m not supposed to be billed for anything especially since I have full medical coverage and I don’t know how they got my middle name I sign things always like this ******* * ******** I never use my middle name If this is legit they need to bill Humana Medicaid or Medicare I am NOT SUPPOSED TO GET BILLED FOR ANYTHING I was also told they put the wrong digits in and all the mistakes are on them it’s not my fault they keep putting in the wrong information to bill the medical insurances they need to quit sending me the bill especially when I’m fully insured and covered and they better not report this too the credit bureaus this is not my fault I will send the BBB the letter sorry I wrote on it Thank You BBB for Your Help Time and Service it’s and I GREATLY APPRECIATE YOU ALL
Business Response
Date: 01/29/2024
The patient's primary and secondary carrier has been billed for these services, however, they are not paying on the claim stating the diagnosis is not covered. The patient will need to contact their primary insurance to appeal this decision with them. We have already reviewed the claim and the coding on the claim and deemed everything to be accurate. There is no further action to be taken by the billing center. Unfortunately, the patient is responsible for the balance due to this denial from the insurance unless the patient can get the insurance to pay the claim for them. If they have any further questions, please contact our National Patient Service Center at 888-952-6772. Thank you.

Customer Answer
Date: 01/31/2024
Also BBB there is no Billing Date to be found on the paperwork I was sent and no phone number to call and how did they get my middle name I never give out my middle name I always sign and write my name ******* * I never use my middle name there’s a lot of information missing on there part and the address on the paperwork can’t be found I find it all suspicious and as I said before Humana never got this bill and they meaning Humana said they never got it and needed a time and date of service and I have NO OUT OF POCKET EXPENSES meaning that what they’re saying and doing is against the law to ask me for the payment
Business Response
Date: 01/31/2024
The patient's primary and secondary carrier has been billed for these services, however, they are not paying on the claim stating the diagnosis is not covered. The patient will need to contact their primary insurance to appeal this decision with them. We have already reviewed the claim and the coding on the claim and deemed everything to be accurate. There is no further action to be taken by the billing center. Unfortunately, the patient is responsible for the balance due to this denial from the insurance unless the patient can get the insurance to pay the claim for them. If they have any further questions, please contact our National Patient Service Center at 888-952-6772. Thank you.
Business Response
Date: 02/02/2024
The patient's primary and secondary carrier has been billed for these services, however, they are not paying on the claim stating the diagnosis is not covered. The patient will need to contact their primary insurance to appeal this decision with them. We have already reviewed the claim and the coding on the claim and deemed everything to be accurate. There is no further action to be taken by the billing center. Unfortunately, the patient is responsible for the balance due to this denial from the insurance unless the patient can get the insurance to pay the claim for them. If they have any further questions, please contact our National Patient Service Center at 888-952-6772. Thank you
Business Response
Date: 02/06/2024
he patient's primary and secondary carrier has been billed for these services, however, they are not paying on the claim stating the diagnosis is not covered. The patient will need to contact their primary insurance to appeal this decision with them. We have already reviewed the claim and the coding on the claim and deemed everything to be accurate. There is no further action to be taken by the billing center. Unfortunately, the patient is responsible for the balance due to this denial from the insurance unless the patient can get the insurance to pay the claim for them. If they have any further questions, please contact our National Patient Service Center at 888-952-6772. Thank you
Customer Answer
Date: 02/06/2024
I called Humana and they said Alcoa keeps putting in the wrong information and Humana told me on a 3 way call to Alcoa that I ******* ******** am not responsible for any bill I am not and I refuse to pay for Alcoas mistakes I am again going to call Humana and Alcoa again and I am going to file Harassment Charges on this I am sick tired and fed up with the harassments done to me by this company I am calling tomorrow February 7th enough is way past enough

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Alcoa Billing Center is NOT a BBB Accredited Business.