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Business Profile

Billing Services

Alcoa Billing Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TEAM HEALTH-ALCOA BILLING continues to send me emails regarding a "past due" amount of $1,316.00 for the service date, 10/14/2022. They are a third-party billing for the provider, INPHYNET SOUTH BROWARD LLC. On 01/31/2023, I called and informed them my insurance company, Aetna, processed and paid the claim. They were requesting an EOB which I did not receive yet. So, I called back on 01/31/2023 with a representative from Aetna, and she confirmed the claim was processed and paid. The Alcoa rep said they would conduct a payment search, and I would not receive a bill. On 02/10/2023, I received another email stating the amount was "past due." I called on 02/10/2023 and told the Alcoa representative that the claim was paid, and payment was sent on 02/01/2023 to the provider, INPHYNET SOUTH BROWARD LLC. I finally received the EOB with a statement date of 01/20/2023 showing the payment was sent; faxed the EOB to the fax number provided by the rep on 02/10/2023, 865-980-9890. The fax line was busy; therefore, it was not sent successfully. So after doing some research, I found another fax number and sent it to 865-291-3247. On 02/11/2023, I emailed the EOB to the email address ([email protected]) provided by another representative 02/11/2023. On 02/15/2023, a representative from Aetna called Alcoa Billing and spoke with Todd J. and explained the EOB was submitted and payment was sent to the provider on 02/01/2023. He informed us they would conduct a payment search, and I would not receive another bill. I have received emails regarding the "past due" bill on the following dates: 01/16/2023, 01/31/2023, 02/10/2023, and 02/20/2023. I have done my part by calling, cooperating, and providing documentation as proof. TEAM HEALTH-ALCOA BILLING must do its job thoroughly and communicate with INPHYNET SOUTH BROWARD LLC and AETNA to gather payment details. They need to stop sending me a past-due notice when the claim was paid on 02/01/2023.

      Business Response

      Date: 02/22/2023

      This patient's account has been paid in full by the carrier as of 2.16.2023. There is no balance due.

      Business Response

      Date: 02/22/2023

      February 22, 2023

       

      Alcoa Billing Center 

      3429 Regal Drive 

      Alcoa TN 37701

       

      Dear Ms. Veras, 

       

                I have received your complaint letter from the BBB, I've read your letter and I've reviewed your physician bill for date of service October 14, 2022 in the amount of $1316.00 .  I would like to say that your account has a zero balance.  Our office posted a payment from your insurance carrier on  2/21/2023.  I would like to say that a statement and your insurance carrier payment might have crossed in the mail.  

                On behalf of the physician group we do humbly apologize for any confusion this has caused, again your account has a zero balance. I will send you a zero balance statement for your file.  If there is anything else I can do please do not hesitate to let me know. 

      ****** *****

      ***** ****

      Patient Services Supervisor 

      **********

      Customer Answer

      Date: 02/22/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 19438433, and find that this resolution is satisfactory to me.




      Sincerely,



      Tamara Veras

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I was sent a bill from Wakefield and Associates, LLC, on behalf of SOUTHEASTERN Emergency, PC, , I did receive another bill from Wakefield which turned it into the credit company Central Portfolio company, well we paid that bill for 360 dollars and didn't even know if we owed this or not,, then the other day about 6 month from the billed we paid, now they say we owe 1800 dollars to this SOUTHEATERN EMERGENCY Services, PC, they fact is we never have been seen by, im going to write them a letter asking for proof of our visit and where it was and what day it was on, actually I need a copy of the invoice from SOUTHEASTERN EMERGENCY SERVICE, PC , CAN YOU PLEASE HELP ME THE ACCOUNT NUMBER IS XX-XXXXXXXXX, UNDER ******** ******, XXXXXXXXXX, THANK YOU, ******** ******

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 5, 2022/12/19) */
      These bills are stemming from services rendered in the ED of St ****** Hospital. We have a DOS from 2020 as well as one for 2021. There was no active insurance provided. None of the statements sent to the address verified above were responded to and therefore the accounts were sent to collections. They were with our internal collections division before being sent to an external collections vendor. These unpaid physician charges are what has been sent to Wakefield.

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from team health- alcoa billing center saying I owe 1207.00 from an ER visit I took my son in August.
      My son has insurance. I called the hospital and they said I do not owe anything from the visit.
      I dont think this "surprise bill" is correct and I dont feel safe contacting this company with thousands of people affirming this is a scam. Im not giving them my information. Why am I being charged if I have insurance that covered everything from that visit? This company is trying to take advantage of people by charging people that seek medical help!
      Please, I want this bill nullified. This is not correct.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/19) */
      A claim was filed with the carrier information we were provided with and denied due to "unable to identify member". This normally means that the ID/policy number we have been provided with is inaccurate. A statement requesting updated insurance information has been sent to the address listed.


      Consumer Response /* (3000, 7, 2022/12/21) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      The document - bill attached by the company in the response was NOT the bill I received in the first place. It has completely different information. And this attached bill its dated on the date I placed the complaint here. I do not accept the response. The information I provided in the hospital was accurate. The insurance is valid and it was accepted by the hospital. I did not receive any bill from them. I dont feel safe providing my sons insurance card to this company.

    • Initial Complaint

      Date:11/28/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 14, 2021 I went to the ER. Teamhealth(Southeastern Emergency Physicians) keeps sending bills that state my insurance didn't cover anything. However, I contact my insurance company every time and they have repeatedly said that I do not owe anything and Teamhealth keeps billing to the incorrect insurance address. Myself and insurance has given them the correct address on numerous occasions. They keep putting my account on hold but I receive bills a month later.

      Business Response

      Date: 01/11/2023

      Business Response /* (1000, 9, 2022/12/27) */
      December 27, 2022

      Alcoa Billing
      3429 Regal Drive
      Alcoa TN 37701

      Dear

      I humbly apologize for just now getting back with you. I have reviewed your account and I see where a claim has been faxed to the carrier as requested, as of today we have not heard anything back from them. I will keep a watch on your account however, if you should hear something back from your carrier before we do will you please let me know. Again, I humbly apologize for the delay

      Humbly yours

    Alcoa Billing Center is NOT a BBB Accredited Business.

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