Complaints

This profile includes complaints for Alcoa Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alcoa Billing Center

  3429 Regal Drive Alcoa, TN 37701

• 

  Alcoa Billing Center

  1900 N. Winston Road Knoxville, TN 37919

• 

  Alcoa Billing Center

  265 Brookview Centre Way Suite 400 Knoxville, TN 37919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received first bill printed on 2 June 2023. Received second bill attached printed on 4 June 2023. Mailed check # 900 in the requested amount on 4 June 2023. Continued to get emails, etc stating the bill was due by 16 June 2023. I contacted their customer service on 15 June and 19 June 2023. They stated no record of payment. The check cleared my Bank on 16 June 2023. Speaking with a Supervisor on 19 June who stated that there as no record of payment, explaining that the check had already cleared my Bank. She stated that it could take up to 30 days to be posted to my account after clearing the Banks. Due to this unusual accounting practice customers continue to get emails, statements that amounts to HARASSMENT even after payment has been received. This appears to me to be a violation of customer rights.

  Business Response

  Date: 06/22/2023

  Your payment was received and posted. Attached is the 0 balance statement that will be mailed to your address. We are a national billing company and payments sometimes take several days to post to accounts. Thank you. 

  Customer Answer

  Date: 06/22/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20209574, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Roger M****

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I went to Rutherford Regional Emergency room due to an infection in my arm. I was given a report of costs associated with the care in the amount of roughly ****. I was told insurance was going to cover half, so I accepted, was treated, paid my portion of the bill and left. A few weeks later I received two separate bills, each amounting close to ****** I immediately contacted the hospital and complained that I was not properly explained the costs of services, and disputed the bill. The rescinded their bill upon examining the case. However, the second bill originated from Emergency Coverage Corporation has now filed a collection account against me for ***** on all 3 credit bureau’s through Wakefield Associates. I dispute these additional charges as they were not properly explained at the time of the service, as I would not have accepted services and would have gone to an Urgent Care facility instead. I need this collection to be removed from my credit report immediately.

  Business Response

  Date: 06/22/2023

  Unfortunately without additional information I was not able to locate the specific account in question. You can always call our National Patient Service Center to discuss this issue further at ************ or you can reply to this message with a possible account number to help us investigate this issue further. Thank you.

  Business Response

  Date: 06/27/2023

  I understand that the facility may have given you information about their costs, but since we are a separate entity from them they would not have been able to give you any information about the cost of our bill. However, they would have informed you of the separate billing that occurs while visiting the emergency room. We are not able to write of a deductible amount due to you after insurance. 

  Customer Answer

  Date: 06/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Nothing was ever explained to me about extra costs outside of what I agreed to at the time. Nothing. 
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the hospital bill and fire bill within the first couple months of being out of the hospital . Now almost 4 months later my old address is getting mail luckily I still know the people who live there and ended up getting the mail from this company it’s saying I owe over ****** for a level 4 visit . And when I go to check on the account on the online portal it says sent to collections . I have no idea where this bill came from or why it’s there I never seen a doctor at the hospital . The account number ********* and the bill ID is *************** I would really like this bill to be cleared since I already paid the hospital and fire department and never seen a doctor .

  Business Response

  Date: 07/05/2023

  It appears the facility sent us an outdated address for you when they sent us your chart. I have since updated the account with the address you provided here. The billing is for the physician services provided on this visit to the emergency department. I have advised HRRG to honor the self-pay discount on this invoice and adjust the balance accordingly. 

  Customer Answer

  Date: 07/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jeremy Horvath

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Emergency Coverage Corporation. I do not have a contract with Wakefield and Associates, they did not provide me with the original contract as requested.

  Business Response

  Date: 07/05/2023

  Wakefield and Associates is a collection agency. The debt they are collecting are for physician services rendered from a 2019 Emergency Department visit. We billed the insurance information we were provided with at the time of service and the claim was denied stating the patient was no longer covered. We sent several bills to the address on file that has been confirmed above. There were also several contacts made by our in-house collections department before the invoice was sent to Wakefield and Associates. There were no responses from the patient to any of the contact sent. All forms signed by the patient at the time of service can be requested from the facility. The patient would have signed a "consent to treat" form and there should have been a document signed by the patient at the time of service explaining the physician charges are separate from the facility fees. 

  Business Response

  Date: 07/17/2023

  As we are not Wakefield and Associates we cannot speak to their policy on their policies and procedures. We can only confirm that the debt is a valid debt. Thank you. 

  Customer Answer

  Date: 07/17/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: as I've assumed you and Wakefield and Associates are presumably associated. 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company "Team Health" aka "Alcoa Billing Center" is sending false bills and refuses to interact or communicate with our Insurance provider. They have incorrectly stated on the bill "Your Insurance Information is not valid or expired". This is false. They are representing themselves as Haywood Regional Medical written in large blue letters, but in small text is the disclaimer "This bill is separate from your hospital bill, it covers physician services. . " I am not an investigative reporter but if you look up this company on-line, it's easy to see their ongoing complaints of non-ethical behavior.

  Business Response

  Date: 06/27/2023

  Without additional account information we are unable to investigate this complaint in detail. Please contact our National Patient Service Center a* ************ with your Teamhealth account number so that we may further assist you.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, TeamHealth sent me a text stating that I owed a bill to them for medical services. I did have a recent emergency room visit around this date, but I went to Virtua Hospital and received a bill from Virtua after my visit. I have no idea what TeamHealth is, nor did I ever consent to getting services from this agency. From what I googled about this company the only this that came up was that it was a scam and also an article about United Health suing them for upcoding clients. My bill for this visit is from Virtua and Virtua only, not from this company. When I asked on my chat conversation with TeamHealth's help website, the person could not provide me with any information about this being an actual company. Nor does this site state what this bill is for, it just states emergency room bill level 4. The chat agent said that this would be on my health insurance EOB. Upon checking the website there is no mention of this company. I believe either this company is fraudulent, or that these changes are fraudulent. When I go to one place for medical services, I should not be getting bills from third parties without consenting to care from an outside party. I'm not paying for medical charges for a company I did not consent to get care from. I also never consented to this company having my health information, nor do I know how they got it. Which also is a huge red flag.

  Business Response

  Date: 06/21/2023

  TeamHealth is a national physician's billing company that staffs emergency departments nationwide. We are billing for the physician's services provided to you at your local emergency department. We would not appear on your EOB as TeamHealth but under the physician's entity staffed in the facility you were treated. 

  Customer Answer

  Date: 06/21/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This response provided no details as the why I am getting a bill. I received a bill from Virtua hospital, which is paid. I also find this a huge issue with consent, as medical professionals you should be aware of but I guess not. I never consented to getting seen by "team health." I was never informed I was being seen by "team health" and not Virtua. Again, there is a matter of consent and if you are a third party you should take up the billing issue with Virtua hospital and not myself.

  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ER at Mission Hospital in March. I received a **** facility bill in the mail which I paid for or at least set up a payment plan. I keep receiving messages saying that I have an outstanding of ***** dollars due for a professional charges that was provided. I was not provided a receipt that breaks down what exactly I am paying for. I have insurance, and I also had insurance at the time of my ER visit that was rejected because it was out of network. The Bill also says I receive level 4 physician services, I need an explanation of what that means, and if that means that I am being charged more based on the level.
  
  I believe this bill is outrageously high for an ER visit. I was not provided exponential care beyond a CAT scan and pills I was prescribed to me for pain.

  Business Response

  Date: 06/21/2023

  It appears we may have received incorrect or out dated insurance information for you. Please call our National Patient Service Center at ************ to verify/update your insurance information. 

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is saying I owe money to them but I have no record of this visit and I had insurance to cover this transaction.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ER in Celebration, FL on a vacation due to no other doctors offices being open at the time of my visit. I received a very unexpected, surprise bill from Team Health charging me at a level 4 ER visit. The hospital charge me at a level 3, which I already believed was too high, so I’m not sure why Team Health is charging me with a level 4. I asked for an explanation of why I was being charged at that level along with a list of criteria for each level of an ER visit. I received a letter back essentially telling me I was being charged at a level 4 because that’s what they decided, and they did NOT include the criteria for each level like I requested. I have since then emailed two more disputes with absolutely no response. They are completely ignoring my disputes. Additionally, I spoke with someone on the phone who stated I signed paperwork at the hospital stating I knew the doctor was separate from the hospital. I don’t recall signing that, so I have requested they send me a copy of that paperwork with my signature in order to clear up my confusion. They have not sent that information either. I truly believe they are ignoring my requests in order to get me to pay them more money. They are definitely scamming people who don’t take the time to look at their medical bills. This company is ran very poorly. I’ve been fighting this issue of poor communication and lack of an explanation since June 2022. This is absurd.

  Business Response

  Date: 03/13/2023

  This invoice has been reviewed by both our Coding Supervisor and the VPO for this facility and upon both reviews the charges were deemed accurate and appropriate. The invoice was not processed out of network. The in-network adjustment was applied to the invoice to bill the patient the deductible amount deemed appropriate by their carrier. There is no further action that can be taken on this issue. 

  Customer Answer

  Date: 03/13/2023

  *
  ********** ********
  
  
  
  I am rejecting this response because:
  
  
  I still have yet to receive a list of criteria for each ER visit to justify being charged at a level 4. I also have not received a copy of paperwork with my signature stating I knew the doctor would send a separate bill from the hospital. They still refuse send documentation I am asking for. 
  

  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 03/21/2023

  The patient contacted our National Patient Service Center on 3.20.2023. Another copy of the explanation of charges letter was mailed to her address and the consent forms and other documents requested are stored at the facility the patient was treated. They will need to contact the facility and request those documents. They cannot be sent from our billing department. 

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received service on May 19, 2022. When I received the bill, I set up a 3-month payment plan. Payments were made for $33 each on Sep 21, 2022 and Oct 21, 2022. When reviewing my bank statement, I could not remember what the recurring payment was for, and I opened an investigation for fraud with my bank. I later recognized the charge to be legitimate, and corrected the issue with my bank. Subsequently, my bank sent a letter to me on Nov 3, 2022 acknowledging I no longer dispute the charges, that the disputes have been closed, and the funds were sent back to the vendor. On Nov 17, I received a text alert at 11:57 AM that my bill was past due. I reviewed my bill online and saw no issues. So later that day, I contacted Team Health via online chat and asked them if my account was in good standing, and they confirmed that it was in good standing. I continued receiving past due alerts by text on Dec 4, Dec 19, and Jan 3. On Dec 13, 2022, I opened a chat again with Team Health to resolve the billing issue. They advised me to send proof that payment was resent to [email protected] along with my account number in the subject line. I sent proof of the resolution of dispute on Dec 13, 2022. On Dec 21, 2022 I sent an email asking about the status of the dispute. I contacted my bank for proof that funds were resent, and they provided me with acquirer reference number ************************ I sent that to the same email address on Jan 4, 2022.

  Business Response

  Date: 03/03/2023

  MARCH 3, 2023

   

  ALCOA BILLING CENTER

  3429 REGAL DRIVE

  ALCOA  TN 37701

   

  Dear *** *********

            I have reviewed your account and I do see where he payment was sent back due you thinking this was a scam.  I would like to say that after I reviewed your account thoroughly I adjusted the after hours charge in the amount of $23.00.   After the adjustment has been given to your account the new balance is $43.00.  I do not see where we have received any payments from your bank this the original payments were sent back.  Again your new balance is $43.00, you can contact our National Patient Service Center at 888-952-6772 and make your payment. 

   

          On behalf of the physician group, we are here to assist and help.  I hope this has helped out some. 

   

  Humbly yours 

  ***** ****

  Patient Services Supervisor

  ***********

  Customer Answer

  Date: 03/24/2023

  I explained this to ****** but I will follow up here. My bank statements show the original transactions of $33 posted, one on September 21, and the other on October 21. The credits for the dispute appear on October 3 and October 20. And then they both re-posted to the account on November 4, which put my account back on track for the payment plan that was set up to pay the original bill of $98.88. The final payment was posted for $32.88 on November 21, and the debt is closed.