Complaints

This profile includes complaints for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Launch Servicing, LLC

  5109 S Broadband Ln Ste 400 Sioux Falls, SD 57108-2241

• 

  Launch Servicing, LLC

  PO Box 91910 Sioux Falls, SD 57109-1910

• 

  Launch Servicing, LLC

  6009 S Sharon Ave # 105 Sioux Falls, SD 57108-5753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just to add to that, I will no longer do business with this company, so a shop credit will not do me any good. I am sure they will understand why I feel this way, this has caused me a lot of distress, not trying to over dramatize the situation. I did not see a place to place that condition.

  Customer Answer

  Date: 01/02/2025

  I paid off our solar panel lease (cleared bank 10/21/24). They told us they would submit for the UCC lien termination within 10 days. When I called back, they said they have submitted but have not heard back from the County Recorder. I have been following the Orange County Recorder since and have not seen the UCC term come through. Today I had a message that I need to provide them the UCC paperwork I want terminated. I did. BUT - I have $100K sitting in escrow (we sold the house in October) waiting for the UCC to be terminated. I am very confused as to why they said they'd handle it and over 2 months later have not.

  Business Response

  Date: 01/08/2025

  We appreciate your concerns and the opportunity to address them. On January 8th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Launch servicing LLC was the financial company that was used when I attended medical school. I agreed to a five-year loan. This loan was paid in full by me 2 1/2 years early. As of June 2024. Starting August 2024 I began receiving harassing emails and harassing daily phone calls from this company, demanding payment. After a couple times contacting the company about this matter and getting no results, I was able to contact this company and placed a no contact order in my file. They agreed at that time that they would look into it and have this matter resolved. as of October 26, 2024 there was a ticket put in to another department to have this looked into. As of today, I get a notification with ****** ***** that they have turned me in for delinquent payments. I contacted the company again today and they were able to confirm that this was paid off early and they have no idea why I am being turned in for delinquent payments and say that they have no idea or any information on if or when this will ever be resolved. I have never had any delinquent payments on any account ever. And now to have my credit so negatively affected by their grossly incompetent business is not acceptable. Launch servicing has given me no information on a timeline for this to be corrected or if it will ever be resolved the ticket that has been put in to their other department has been a month and a half with no activity

  Business Response

  Date: 01/03/2025

  We appreciate your concerns and the opportunity to address them. On January 3rd, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:12/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not liable for this debt with Lsl/Ascent Funding , I do not have a contract with Ascent Funding , They Did not provide me with the original contract as requested

  Customer Answer

  Date: 12/16/2024

  They are falsely reporting to you guys and hurting my credit score 

  Business Response

  Date: 01/02/2025

  We appreciate your concerns and the opportunity to address them. On January 2nd, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have previsouly filed a complaint was told by mail it would be correced and my account would be updated to no longer be past due for two months because the fact cusomer serivce was not contacing back with payment information.. it has now been months and still has yet to been updated ...

  Business Response

  Date: 12/10/2024

  We appreciate your concerns and the opportunity to address them. On December 10th, 2024, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a loan with this company. I have made several payments above the minimum payment, but my principle balance has not changed. My billing invoices provide inadequate information about how my payments are being allocated. My most recent billing invoice showed that my next payment minimum is reduced, implying that my previous extra payment was applied to my future payment instead of being applied to my principle. There is nowhere for me to change this, so I followed this instruction under "Important Information" on my billing statement, "Contact Us: Log into your Sunlight Financial Account at loans.sunlightfinancial.com and send a secure message." Over the last three weeks, I have sent at least seven secure messages and this company has completely ignored them. I sent several emails to ************************************* asking them to look at my secure messages, but those emails were also ignored. I then sent several emails to [email protected], and a couple of those were acknowledged, but provided no information or answers, and instructed me to go to the website or email *************************************. I don't know what else to do to get someone to respond to my secure messages. I don't want to call them on the phone because it's obvious that they don't care and I want answers in writing - not verbally.

  Business Response

  Date: 12/10/2024

  We appreciate your concerns and the opportunity to address them. On December 10th, 2024, a letter was mailed to the customer to address their concerns.

  Business Response

  Date: 01/24/2025

  Interest began to accrue daily starting from the date your system was installed as stated in your loan agreement. While the disbursement was processed on August 7, 2024, we received confirmation on August 9, 2024, that your system had not yet been granted permission to operate. Installation alone does not guarantee that the system is fully functional or performing as intended. Payment was required 60 days after installation, which made your first payment due on November 6, 2024. We can confirm that the account is performing accurately and apologize for any confusion this has caused. 

  Customer Answer

  Date: 01/31/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I agree that my contract states, "Interest accrues on the unpaid balance of the amount financed on a daily basis from the date your system is installed." What is not defined, and what I disagree with is "the date the system is installed."  What I was told by Sunlight verbally, and what Sunlight also told me in a secure message via their website, is this:
  
  "Your interest rate on this loan is 4.990% and your interest per day is: $5.96 Interest accrues on the unpaid balance of the amount financed on a daily basis from the date your system is installed. Your loans permission to operate date was 9/19/2024. This was the day your loan started accruing daily interest."

  Therefore, I assert that based on what I was told TWICE by Sunlight, is that "installed" is "permission to operate."  That date was 9/19/2024.  Even though they told me this verbally and in writing, they are now changing my installed date to be 8/7/2024.  They defined "installed" to be "permission to operate" twice, but now they have decided to define it differently so that they can accrue more interest by changing their definition.

  I agree that "installed" is not well defined, so I am asking for Sunlight to accept their own definition - once verbally and once in writing via their secure messaging system - to be "permission to operate," which was 9/19/2024.  If they have the right to change their terms as only they see fit, then they are not following fair practices and need to be punished for such conduct.
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:11/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selling my home and the buyer wants to assume the solar loan. They filed the transfer and assumption application on 10/9/24. Called multiple times, been told it was escalated to level 1. Every time called given different answers. Can only speak to the one who answers the phone. Cannot speak to anyone higher up. Afraid the buyers are going to back out. Need resolved as soon as possible.

  Customer Answer

  Date: 12/02/2024

  Thank you for your help in this matter. It was resolved today. 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  <TRANSLATED FROM SPANISH>
  

  My complaint is that the solar panels don’t work, my light
  bill remains the same it hasn’t lowered at all. The representative said that
  ANY problem that occurs they would take care of and since then he hasn’t answered
  my calls, through text he tells me to call the company and they tell me that it’s
  an under the venders scope. I’m extremely stressed out because they’re laughing
  at me or making a joke of this entire thing. I’ve asked for the contract and
  have never received a copy. Everything that he brought was all in English which
  “he explained”…but now I realize they were lies. I don’t believe the things
  that he told me are what’s listed in the contract.

  Business Response

  Date: 12/05/2024

  We appreciate your concerns and the opportunity to address them. On December 5th, 2024, a letter was mailed to the customer to address their concerns

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don’t have any contract with this company and yet you’ve been contacting me nonstop for months. I already responded to you enquiring about whether or not you had paid attention to the lawsuit pertaining to the entity the debt came from. Remove your account from my credit report and stop contacting me.

  Business Response

  Date: 12/05/2024

  We appreciate your concerns and the opportunity to address them. On December 5th, 2024, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 12/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  All the letter you sent confirms is that you haven’t actually been complying with any agreement. Instead you’ve ignored my attempts at communicating with you proving that I am in fact in compliance and spammed me with emails and calls for months.

  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 01/02/2025

  Launch Servicing is a third-party servicer contracted to service this account on behalf of the creditor, **** ** ********** *** * ***. Please note that we are not the account owner and, therefore, unable to make decisions regarding your request. We kindly ask that you contact the following individuals for further assistance.
  
  ******* ***** * *******
  Name: ***** *******
  Email: *************************
  Phone Number: ************
  
  ********* ***** ******* * *****
  Name: ****** *****
  Email: ***********************
  Phone Number: ************ 

• Initial Complaint

  Date:11/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the ongoing failure of Launch Servicing to transfer my solar lease to the new buyers of my home.
  
  On October 4, I initiated the process to transfer the solar lease as part of the sale of my property. Since then, I have encountered repeated delays, which have resulted in the need to push back the close of escrow three times. This is not only causing significant inconvenience but is also jeopardizing the legal contract for the sale of my home.
  
  Over the past several weeks, I, along with my realtor and the title company, have made multiple calls to Launch Servicing in an attempt to resolve this issue. Despite our best efforts, no progress has been made. I have specifically requested to speak with a supervisor or manager on several occasions, but these requests have been denied or ignored. I was promised a call back from a manager, yet I have not received any communication as of this date, November 17, 2024.
  
  The inability of Launch Servicing to complete this transfer in a timely manner is not only frustrating but is now directly impacting the ability to close the sale of my home. My buyer and I are in a legally binding contract, and the delays caused by this company's inaction are putting that contract in jeopardy.
  
  Launch Servicing has a responsibility to provide a reasonable and efficient process for transferring solar leases, especially when it involves the sale of a home. The lack of urgency and failure to resolve this matter is unacceptable.
  
  I expect immediate action to be taken to finalize the transfer. If I do not receive a resolution I will be forced to escalate this matter further, including seeking legal advice.

  Business Response

  Date: 11/26/2024

  We appreciate your concerns and the opportunity to address them. On November 26th, 2024, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunpower Financial Incorrect Billing and Refusing to Fix Their Error. This is not a one time problem and it continuing.
  
  I am writing to express my deep frustration and concern regarding the ongoing issues with SunPower Financial. Despite being a long-standing customer, I have been subjected to a series of billing errors, aggressive collection tactics, and a complete disregard for customer service.
  Incorrect Billing and Overcharging:
  
  On September 17, 2024, SunPower Financial erroneously double-charged my checking account, resulting in overdraft fees. To prevent further unauthorized withdrawals, I was forced to cancel my automatic payments. In response, the company has:
  
  • Imposed excessive fees: SunPower has charged a $7.50 fee for canceling automatic payments, despite the circumstances.
  • Continued to bill incorrectly: Even after numerous attempts to rectify the situation, the company persists in sending incorrect bills.
  
  Harassment and Aggressive Collection Tactics:
  SunPower has engaged in a relentless campaign of harassment, including:
  • Excessive contact: I have received multiple calls, texts, and emails daily, often from automated systems.
  • Ignored requests: Despite numerous attempts to resolve the issue with customer service representatives, my concerns have been consistently dismissed or ignored.
  Conclusion:
  
  SunPower Financial's behavior constitutes a clear pattern of abusive business practices. Their failure to rectify billing errors, coupled with their aggressive collection tactics, is both unethical and unlawful. I urge you to investigate this matter and take appropriate action to hold SunPower accountable for their actions.
  
  I have attached copies of relevant documentation, including emails and screenshots from my online account, to support my claims. I am available to provide further information or answer any questions you may have. I want SunPower to adjust and refund fees charged on my account ASAP. Thank you

  Business Response

  Date: 11/25/2024

  We appreciate your concerns and the opportunity to address them. On November 25th, 2024, a letter was mailed to the customer to address their concerns.

  Business Response

  Date: 01/02/2025

  We can confirm that the ACH discount has been applied to your account. As reflected in the statement provided to you on December 16, 2024, your monthly payment amount is $54.14. Please see your monthly statement to confirm.

  Customer Answer

  Date: 01/02/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  DetailsPosting DateDescriptionAmountType

  
  DEBIT12/6/2024SUNPOWER FIN     **** ***** **********      *** *** ********** *******           ACH_DEBIT
  DEBIT11/15/2024SUNPOWER FIN     **** ***** **********      *** *** ********** ******         ACH_DEBIT
  DEBIT11/5/2024SUNPOWER FIN     **** ***** **********      *** *** ********** *******            ACH_DEBIT
  
  I am requesting a refund of $15.00, which includes two payments: $7.50 paid on 12/6/2024 and $7.50 paid on 11/15/2024 (see payment history above).
  
  As I previously reported, the discount was removed when I discontinued the ACH auto-pay. The recent removal of ACH auto-pay resulted in being overcharged for two months, causing funding issues. Due to mistrust in their accounting and erroneous charges, I removed the ACH auto-pay, and they subsequently removed the discount. This company is misusing billing rights and incorrectly charging customers. They have gone through multiple management changes due to bankruptcy, and no one is taking responsibility. I have wasted a considerable amount of time, and so has your agency. My NEW monthly billing is now $54.15 but they need to refund me $15.00.

  To be clear, I am requesting a refund of $15.00 to my account to resolve this issue.
  
  
  Thank you and Sincerely,
  
  
  
  **** *******