Complaints

This profile includes complaints for Launch Servicing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Launch Servicing, LLC

  5109 S Broadband Ln Ste 400 Sioux Falls, SD 57108-2241

• 

  Launch Servicing, LLC

  PO Box 91910 Sioux Falls, SD 57109-1910

• 

  Launch Servicing, LLC

  6009 S Sharon Ave # 105 Sioux Falls, SD 57108-5753

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunpower filed for bankruptcy now a company named Sun strong owns it. I called on February 14th to figure out how to update my checking account in that conversation the rep advised I haven’t received payment so I was confused because I contacted them the months ago to register on the new site twice she said it might been a system error and said launching servicing sent something to report to my credit and Sunpower never reported to my credit in that we were disconnected and Feb 17th was an holiday. Called today spoke to another rep at Sun strong. She said the issue was I have my bank account information in there twice so that probably messed up the system and that’s why it wasn’t taking payments out of my bank account. Then said i have late fees so I said so your system had an issue and didn’t take the payments out my account and I had no clue so it’s my fault and I had the account since 2021 with no issues nor lapse. I look Sunday & 11,000 was put on my credit and said it was late when it was due to a system error. I advised I had no problem paying what’s owed but the lates and account needs to be removed off my credit as it’s a system error and it solar has never showed on any of our credit she said it’s because it’s showing late no payment. I said but u advised it was a system error so I wasn’t late my bank account was linked in the account so I shouldn’t be faulted for that. I asked for a supervisor and she said she doesn’t have one. I need to be contacted by someone to resolve this issue. I want these lates removed and account removed off my credit. And we can figure out a payment option & the late fees removed. because an system error isn’t my fault. I didn’t have any of these issues until the original company filed bankrupt.

  Business Response

  Date: 02/26/2025

  We appreciate your concerns and the opportunity to address them. On February 26th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regions is a bank that took over the loan for my solar panels. It was supposed to re-amortize once a year for three years so in January I called 3 times about it because it hadn’t re-amortized. After speaking with an escalation specialist, I was assured that my new payment would be lowered to $212.42 on 1/19/2025. I received my February statement and the amount was not changed. I called and was told it would now take effect in March. Totally unacceptable! When asked to speak with a supervisor I was told I would get a call back 24-48 business hours. I have spent way too much time on phone calls to this business

  Business Response

  Date: 02/27/2025

  We have been trying to reach you regarding your account. At your earliest convenience, please contact us to discuss your concerns and assist you in resolving your complaint. 

• Initial Complaint

  Date:02/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is impossible to get a hold of. I’ve tried multiple times to contact them after they took over Sunpower to no avail. I need to get someone on the phone before I put my account number into a company’s system that I never had any contact with. Today I woke up to a late payment shown on my credit. Again I called 5 times!!! The phone kept hanging up on me!!

  Business Response

  Date: 02/25/2025

  We appreciate your concerns and the opportunity to address them. On February 25th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:02/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our solar power stopped working since Feb 2024, I have called their support line a few times to get this issue resolve but they cancelled our appointment with the technician Three consecutive times with no further explanation until sunpower declared bankruptcy and we have no choice to but to wait until the new management will start operating. I have submitted at least 3 request under the new management but nobody have ever called me back to resolve the issue. I have been paying my monthly dues of ($130/month) despite my system not being operational. I would like them to repair our solar as soon as possible and refund all the payment I made since Feb 2024 because as per our contract . If they are not able to deliver their promise to produce energy then we are entitled for a refund.

  Business Response

  Date: 02/18/2025

  We appreciate your concerns and the opportunity to address them. On February 18th, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for Oct/Nov/Dec when my solar system was NOT activated

  Business Response

  Date: 02/04/2025

  The Lease Term Start Date, as defined in the contract, is the date your utility approves the interconnection of the system and not when your system begins producing energy. Your first monthly payment is due on the one-month anniversary of the Lease Term Start Date.

  Customer Answer

  Date: 02/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  It is unacceptable to have to pay for a service when you are not receiving anything for it.  I understand the system was approved by utility company however for the entire months of October November and December my solar system was not working.  I believe I should be refunded the 217.50 that I was billed for this time period 

  Business Response

  Date: 02/12/2025

  Your first monthly payment was due one month after the Lease Term Start Date. Your first statement included the monthly payments for November, December, and January, totaling $217.50, which was due on January 1, 2025. We apologize for any inconvenience, but we are unable to issue a refund for payments required under the terms of your contract.

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thirteen years ago, we had 72 solar panels installed on our property through ********. The panels need two inverters to run them properly while saving energy.
  
  ******** went bankrupt in August 2024. The company was replaced by ********* ********** at ** *** *****, Sioux Falls, SD 57109.
  
  Prior to ******** going bankrupt, one of their technicians came to our property and assessed the issue with our inverters. He discovered that one of our inverters was bad and needed to be replaced around May 2024. We set an appointment for another technician to come to our property and replace the bad inverter. The day they were supposed to come and replace the inverter in August of 2024, we got a text and an email that the company was bankrupt and would not be coming to replace the bad inverter.
  
  We were later informed that ********* would be the company to replace our bad inverter.
  
  We have made multiple attempts to contact ********* about this issue and were finally given a website to put in a work order request. We received an email that they would contact us to rectify the problem, Which they have not done yet.
  
  There is no phone number for ********* so, we cannot talk to a real person to resolve the issue.
  
  Not only are we paying full price for half the service, but we are also paying higher power bills because of the failed inverter. This means that we are still paying $177 a month for only half of the service because one of our two inverters is bad. Since this issue began we have paid $1,598 to ******** and *********. In addition, higher power bills for the last nine months the inverter has failed.
  
  Moving forward, we don't know what to do to get this problem resolved. If we stop making payments because of not receiving full service, it goes against our credit and we are not the ones at fault.
  
  If there is any way that the Better Business Bureau can advocate for us in resolving this issue, that would be amazing!
  
  Thank you so much for making time to read our complaint.

  Business Response

  Date: 02/07/2025

  We appreciate your concerns and the opportunity to address them. On February 7th, 2025, a letter was mailed to the customer to address their concerns.
  

• Initial Complaint

  Date:01/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now out of Biz Sun Power with home we had a 20 year lease agreement for an installed solar panel array. Having Raccoon issues some panels needed to be removed in order to facilitate roof repairs. Sun Power removed the entire army and mounting Frame. System incapacitated they demanded monthly lease payments for a disabled system & refused to reinstall it. Now a new Company has taken over after the bankruptcy continuing where they left off with collection calls and not a single off to restore the solar system to its original functional state. All the solar panel mounting frame parts & all the solar panels are laying on their side against my home in the backyard producing zero electricity.

  Business Response

  Date: 01/27/2025

  We appreciate your concerns and the opportunity to address them.  Unfortunately, we are unable to locate an account in your name with the details provided. Please have the owner of the account contact us at their convenience at ************ to discuss this matter further. We are available Monday through Friday, 7:00 a.m. to 7:00 p.m. Central Time

• Initial Complaint

  Date:01/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company mentions that a transfer of solar to a new home buyer can take up to 60 days. After all information needed to complete the transfer of my home solar system I was told that a case manager would be assigned within 24-48 hrs. It has now been 7 days with no luck. As of today. Solar transfer is the only thing holding up my escrow close and we are in risk of buyers cancelling this sale. Multiple attempts to reach out to their customer service by the realtor and myself are unsuccessful and every representative says the same thing. They offer to have an escalation department manager reach out but they never do and say that all they can do is notate the account. This company does not seem to care how many people’s lives hang in the balance of their processes. I’ve mentioned that of buyers back out due to how long this process is taking, I will seek legal action.

  Business Response

  Date: 01/31/2025

  We appreciate your concerns and the opportunity to address them. On January 31st, 2025, a letter was mailed to the customer to address their concerns.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our home which included the solar account that six months ago the solar company never transfers the account to new owner and sent us to collections. We got a connection letter to pay and it’s no longer our house or account and they need to fix it asap. I’m in law school and cannot have any adverse actions hit my credit or have my score lowered due to their error . I called them Wednesday and spoke on a 3 way call with *** ****** and the collection agency **** * ********** the call was recorded .

  Business Response

  Date: 01/30/2025

  We appreciate your concerns and the opportunity to address them. On January 30th, 2025, a letter was mailed to the customer to address their concerns.

  Customer Answer

  Date: 01/30/2025

  I received a email from *** ****** that they successfully transferred the solar account to the correct person however , I asked for confirmation that they have resolved the account they sold to the collection agency regarding this account  . To date I have no received confirmation that the Collection Account  has been closed and we will receive no further correspondence from them or from *** ****** . 

  Business Response

  Date: 02/10/2025

  We confirm that the account was successfully transferred to the buyers on January 22, 2025. Additionally, the account is no longer assigned to collections.

  Customer Answer

  Date: 02/12/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was originally ****** ******. I noticed immediately that the last two months payments of $150 each were not credited on the Launch statement. After hours of hold times, I was told to submit the proof which included the last invoice from ****** and bank statements. I did this twice with an automatic response of receipt. I was significantly ahead on payments and they just were willing to start taking the patments again. I can NOT reach anyone to speak about this. I have only 7 months to resolve or I will pay $30O extra or stop the auto draft which could hurt my credit more than looking like my account was referred did and sadly I was 5 months ahead on payments. As a customer I did nothing but pay my bill in good faith, I did nothing sell or buy my account.

  Business Response

  Date: 01/31/2025

  We appreciate your concerns and the opportunity to address them. On January 31st, 2025, a letter was mailed to the customer to address their concerns.