Business Profile

Payday Loans

Wakpamni Lake Community Corporation

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Complaints

This profile includes complaints for Wakpamni Lake Community Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

105 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a 1000$ loan april 4th and i just learned it is illegal in AZ to have a loan with such a high rate ive already paid 817 and still owe twice of the original loan. Theres no way someone can pay this amount , they used and scammed me.
Business Response
Date: 05/28/2024
Good Morning:

Please let me know
the name of the lender that you have your account with. We have multiple
lenders and I need this information in order to get your request to the correct
person.

Thank You!
Business Response
Date: 06/03/2024
I need the name of the Lender. Wakpamni Lake Community Corporation is not the name of the lender. Wakpamni Lake Community Corp has multiple lenders, I need this to get your complaint to correct company.
Customer Answer
Date: 06/04/2024
So youre saying its okay for them to charge me that much interest? In my state that is illegal and not allowed !!!
Initial Complaint
Date:04/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a $500.00 loan with GTF when I was in an extreme financial bind. I knew it was expensive kind of lending but here we are today almost May and despite having paid to them a total of $915 thus far the information in the loan system says my balance stands at $708 owed as of today. So they have received payment of $915 on a $500 loan and I still owe according to them over two hundred dollars more than I originally borrowed. As I mentioned before, I knew it was a relatively expensive form of borrowing but the numbers/percentages in the paperwork don't adequately reflect the reality of the actual true cost of borrowing money in this loan.
Business Response
Date: 04/22/2024
Good Morning. While we are Wakpamni Lake Community Corp, we do not have a lending Program with the name of GTF. We do manage a lot of lending programs and I need the name of the one Mr. Buckley has his account with.
Customer Answer
Date: 04/22/2024
Lender name is Global Trust Funding.

Email from them attached
Customer Answer
Date: 04/22/2024
There is a copy of the email sent today by GFT which also clearly shows the tribe and it's address at the bottom of the email. I sent it earlier but thought I'd send it again to try to be helpful and hopeful a satisfactory resolution can be achieved.
Customer Answer
Date: 04/29/2024
So it appears that the company still doesn't acknowledge the validity of the information I've provided, nor taken any steps to address the complaint at this point? This is the first complaint I've ever made so I'm unsure of the process going forward? Is it time to explore legal options when businesses refuse to address the complaints as a general rule? I cannot even find licensing information for the company in California. I'm just seeking guidance for what happens in these circumstances? As mentioned I've never done this before and never hope to again. Thank you

Business Response
Date: 05/01/2024
Global Trust Funding (Company) has completed its review of ******* ********s complaint. Customer
satisfaction is our top priority, and we want each customer to know how much we value them. The
Company takes these types of inquiries very seriously and appreciates the opportunity to respond. Be
advised, nothing in this communication should be construed as a waiver of the Tribe’s or the Company’s
sovereign immunity, all of which are expressly preserved.

Global Trust Funding is a tribal governmental entity, it is a wholly owned subsidiary of Wakpamni Lake
Community Corporation (“WLCC”). WLCC is the wholly owned tribal economic development arm of the
Wakpamni Lake Community government, a subsidiary municipal tribal government of the federally
recognized Oglala Sioux Tribe of the Pine Ridge Indian Reservation (“Tribe”). The principal place of
business and office of Global Trust Funding is at #1 Wakpamni Lake Rd., Wakpamni Lake, South Dakota
57716 on the Tribe’s Reservation. In addition, Global Trust Funding is wholly owned and controlled by
the tribe, was established for the tribe's benefit, and formed pursuant to tribal law, thus sharing
sovereign immunity, therefore, are not subject to state laws and licensing.

The interest and fees applicable to the loan are permitted by Tribal law and they were accurately and
clearly reflected in the loan agreement that was signed by ******* ******* before receiving the loan.

In an effort to resolve ******* ********* complaint, Global Trust Funding will consider her loan as paid in
full. There are no further payments due, and consider this matter closed.

We hope this resolved her concerns and will consider this complaint resolved.

Sincerely,
Compliance Department
Customer Answer
Date: 05/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:04/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I borrowed $600 while I was in need of cash due to some unexpected expenses. Unfortunately, the borrowing made everything worse. The bi-weekly payment of $186 is immediately debited from the account bi-weekly making it impossible to pay back to "avoid further interest". After a bit of research, it seems these loans are predatory and charge outrageous interest looping you into a vicious cycle. Unfortunately I had to withdraw my ACH Authorization. Today I received a text message from them that was unprofessional, aggressive and rude. Stating I had been "ignoring them" but I could not find any prior communication from them. I'm not sure what happened but that is poor customer service especially regarding such a sensitive . I would like to settle my account for the amount borrowed of $600 (they have already received a payment of $186) which means they will have a total of $786 on this loan. I can offer $25 bi-weekly payments or 1 monthly payment of $50 until the $600 is paid back but I cannot do any more. Thank you.
Business Response
Date: 04/18/2024
Good Morning:

Please let me know
the name of the lender that you have your account with. We have multiple
lenders and I need this information in order to get your request to the correct
person.

Thank You!
Initial Complaint
Date:04/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed money to pay a bill right away and took out a Payday Loan by phone/online in the amount of $700. They sent me a 20-page contract which I couldn’t read on my phone but did sign not realizing the predatory interest they would be charging me. According to ******* ******** records I have made 25 bi-weekly payments of $158.38 & 1 payment of $165.95, which is a total of $4,125.45 and they are saying I still owe over $2,000 with another payment due tomorrow.
I have since learned that AZ prohibits ****** ***** and ******* ****** is located in SD which limits payday loan rates to 36% which would be $252 In interest for a total of $952.
I have repeatedly contacted the company to get a copy of the contract that I could read, asked the interest rate, given them my current phone number without any of this being done until today, 4/10/24.
I have already paid them almost 6 times what I barrowed and they still want over $2,000 cash to clear this $700 loan. I feel my loan should be closed and at least $3,00 be refunded. This company should be closed and never be allowed to make another predatory loan.
Business Response
Date: 04/15/2024
WLCC Lending JEM DBA ******* ****** (Company) has completed its review of ***** ********* concerns. Customer satisfaction is our top priority, and we want
each customer to know how much we value them. The Company takes these
types of inquiries very seriously and appreciates the opportunity to respond to
you regarding *** *******’s concerns. Be advised, nothing in this communication
should be construed as a waiver of the Tribe’s or the Company’s sovereign
immunity, all of which are expressly preserved.
Regarding *** *******’s concerns regarding the interest on
his loan and the maximum interest for the State of Arizona, please be advised
that WLCC Lending JEM DBA ******* ****** (Company) is a subsidiary agency of
the Wakpamni Lake Community Corporation (WLCC), an arm and entity of the
Wakpamni Lake Community, which is a local tribal governmental subsidiary of the
****** ***** ****** ***** located on the **** ***** *********** in South
Dakota.
WLCC Lending JEM DBA ******* ****** is fully regulated by,
and in compliance with, the consumer laws of the ****** ***** ***** law. To
that end, *** *******’s documents clearly and thoroughly explain the terms of
each loan. This company is wholly-owned and controlled by the tribe and was
established for the tribe's benefit and formed pursuant to tribal law, thus
sharing sovereign immunity and, therefore, are not subject to state laws regarding
interest rates.
The interest and fees applicable to the loan are permitted
by Tribal law and they were accurately and clearly reflected in the loan
agreement that was signed by you before receiving the loan.
As a best company practice, we willingly follow all
applicable federal regulatory guidelines.
In addition, WLCC plays an active role in ensuring all their programs
are compliant with all Tribal Laws and with the principles of federal consumer
protection laws, as required by Tribal law. It is Tribal policy that all
consumer complaints be handled in a prompt and fair manner.
Our records show *** ******* was approved for a $700.00 loan
on March 31, 2023. It is our goal to work with our customers to resolve their
concerns. To resolve *** *******’s concerns and as a gesture of goodwill the
Company is closing the account as settled for the amounts already paid.
*** ******* can contact the
Company at ************** or via email at ************************* to if
she has any additional concerns.

Sincerely,
Compliance Department
Initial Complaint
Date:04/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unable to access account information online and customer service is not helpful in the slightest. Financial "institution" for short term loans yet they offer no access to your account.
Business Response
Date: 04/02/2024
Good Morning:

Please let me know
the name of the lender that you have your account with. We have multiple
lenders and I need this information in order to get your request to the correct
person.

Thank You!
Initial Complaint
Date:03/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to see what sort of loan I qualified for. After completing the application, the amount of the loan offered was far lower than was acceptable. Additionally, the interest rate is 684%, 16 payments of $189 over 16 months for principle amount of $600. That, as far as I know is usury. I closed the web page, and I DID NOT ACCEPT THE LOAN. To my horror, I found the loan was processed anyway, and $600 was deposited to my checking account. I have emailed a notice of cancellation but have not yet received a response. I feel their website is is deceptive. I want the loan cancelled, with no money owing and no attempts to debit my account.
WLCC Lending HBC dba National Nation Loans
Business Response
Date: 04/10/2024
Dear **** ********

We are in
receipt of your recent complaint and concern related to the loan you received
from WLCC Lending HBC DBA National Nation Loans (the “Company”) and would like
to take this opportunity to respond.

Please be aware
that the Company is an entity of the Wakpamni Lake Community Corporation, a
tribal corporation wholly owned economic development arm of the Wakpamni Lake
Community, which is a local subsidiary government under the Oglala Sioux Tribe
(the “Tribe”).

The Company
takes these types of inquiries very seriously and would like to provide you
with the below information. However, nothing in this communication should be
construed as a waiver of the Tribe’s or the Company’s sovereign immunity, all
of which are expressly preserved.

The Tribe is a
federally recognized Indian tribe, organized under a Constitution pursuant to
the Indian Reorganization Act of 1934, ** ***** **** ** ****** ** **** ** ***** as amended, and is identified on the ****** ****** ********** ** ********** list of federally acknowledged Indian Tribes. 81 Fed. Reg. 26,826
(May 4, 2016). The Company is an arm of the Tribe. As an arm of the Tribe, the
Company possesses all of the privileges and immunities of the Tribe. The Tribe
and the Company are entitled to tribal sovereign immunity and they are not
subject to state law. ***** ***** ***** N.A. v. Lake of the Torches Econ.
Dev. Corp., 677 F. Supp. 2d 1053, 1061 (W.D. Wis. 2010) (holding that
entities acting as arms of a tribe are entitled to tribal sovereign immunity).

You have
expressed concerns that while you did apply for a loan, you did not authorize
or sign for a loan with National Nation Loans.

According to
our records, we received an electronically-signed loan agreement, which is
signed by clicking the ‘I Agree’ button on the loan agreement, in your name to
borrow $600 from National Nation Loans on 3/28/2024.
Per that agreement, the $600 was deposited into your J******* ***** **** account ending in ***** the bank account listed on the
agreement, on 3/29/2024.

Prior to full
review of this complaint, we had already scheduled a reversal of that deposit
to post on 4/3/2024 in the amount of $600.

Once this debit
transaction clears, your account will be considered to be paid in full and closed.
There will be no balance due at that point.

If you believe
that we did not receive your account as described above, please let us know so
that we may assist you further in investigating the issue.

We hope that
you find this letter of explanation satisfactory. If you have any additional
questions or concerns, please feel free to reach out to us. When you do, please include your full name, last 4 digits of your SSN,
Date of Birth, and email address or phone number on file so that we may
properly identify your account.

Thank you,
National
Nation Loans
****** **************
**** **************
***************************
Customer Answer
Date: 04/10/2024

Complaint: ********

I am rejecting this response because:
I did NOT accept the loan. I decided not to do that because of the extremely high interest rate. I advise staying away from this organization.

Sincerely,

**** *******
Initial Complaint
Date:03/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January I received a loan for $300. I have since paid that and some more off. It said that I was almost done with my payments, but now I’ve been asked to pay way more. Almost $1100 in total for a $300 loan. I would like to talk to someone about considering my account settled and closed since I have paid the loan amount off and more in interest.
Business Response
Date: 03/26/2024
Good Morning:

Please let me know
the name of the lender that you have your account with. We have multiple
lenders and I need this information in order to get your request to the correct
person.

Thank You!
Business Response
Date: 04/02/2024
Quincy Adams Group (Company) has completed its review of **** ******** complaint. Customer
satisfaction is our top priority, and we want each customer to know how much we value them. The
Company takes these types of inquiries very seriously and appreciates the opportunity to respond. Be
advised, nothing in this communication should be construed as a waiver of the Tribe’s or the Company’s
sovereign immunity, all of which are expressly preserved.
Quincy Adams Group is a tribal governmental entity, it is a wholly owned subsidiary of Wakpamni Lake
Community Corporation (“WLCC”). WLCC is the wholly owned tribal economic development arm of the
Wakpamni Lake Community government, a subsidiary municipal tribal government of the federally
recognized Oglala Sioux Tribe of the Pine Ridge Indian Reservation (“Tribe”). The principal place of
business and office of Quincy Adams Group is at ** ******** **** ***, Wakpamni Lake, South Dakota
***** on the Tribe’s Reservation. In addition, Quincy Adams Group is wholly owned and controlled by
the tribe, was established for the tribe's benefit, and formed pursuant to tribal law, thus sharing
sovereign immunity, therefore, are not subject to state laws and licensing.
The interest and fees applicable to the loan are permitted by Tribal law and they were accurately and
clearly reflected in the loan agreement that was signed by **** ****** before receiving the loan.
In an effort to resolve ******* ******** complaint, Quincy Adams Group will consider her loan as paid in
full. There are no further payments due, and consider this matter closed.
We hope this resolved her concerns and will consider this complaint resolved.
Sincerely,
Compliance Department
Customer Answer
Date: 04/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:03/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original loan for $700 I have paid quadruple of that back and still owe 684.33. This loan should be considered paid off and require no additional payments.
Business Response
Date: 03/25/2024
Good Morning:

Please let me know
the name of the lender that you have your account with. We have multiple
lenders and I need this information in order to get your request to the correct
person.

Thank You!
Customer Answer
Date: 04/09/2024
Have paid this loan off 4 times and still owe
Business Response
Date: 04/09/2024
I have to have the name of the lender that *** ******** has his account with. We have multiple lenders and without the name of the lender I can't help get this resolved.
Initial Complaint
Date:03/15/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a loan with this company (Fast Fund Lending, ************************* ************* *********************************. I have never had a late payment or had a payment decline with them. But it is coming close to the time when my scheduled auto payments will be ending and my loan will be paid in full, so I reached out to the company asking to get something in writing to acknowledge my final payment date. I emailed for a week straight. I called and talked to a representative, a supervisor, and a manger. They all refused to assist me with this, unless I miss work to get on a conference call with them so they can call my bank to verify my contact info with my bank. This company is auto withdrawing money from my account every pay period but has the audacity to refuse to send me an email stating when my last payment will be unless I can take time off work to get on a call with them and my bank. There is zero need for them to verify anything with my bank at this point when my loan should be almost paid off and I have never missed a payment, never been late on a payment etc. This is the most unprofessional company I have ever encountered and the people who responded to my emails (when they bothered to respond at all - sometimes my emails went unanswered) claimed to not know who I was after I gave them my full name, phone number, last 4 of my SS #, my case #, my application # etc. They are trying to claim that their refusal to help me by simply responding to my email and letting me know my payoff date is for protection of my own privacy, but its obvious that their refusal to state my final payment date in writing is so they can continue to charge you after its paid off.
Business Response
Date: 03/22/2024
March 20^th, 2024
Dear ******** *********
I am writing on behalf of Fast Fund Lending in response to a verbal complaint made by you on March 15^th, 2024. Fast Fund Lending strives to assist consumers with their short-term cash needs while providing quality customer service, so we are extremely disappointed to hear you were dissatisfied with your most recent experience.
In an effort to resolve your issue, we have made several attempts to contact you at the phone numbers you provided on your application; however, we have been unable to reach you. Fast Fund Lending is committed to customer satisfaction, and we would like to resolve this matter with you.
Please be advised, your complaint with us has been marked as unresolved. If you would like to further discuss the details of your complaint, please reach out to us at ************ we do not hear from you within two (2) business days, your complaint will be closed.
We would like the opportunity to address this matter with you directly, so please call us at ************
Fast Fund Lending****** ** *** *********

************

*****************************

*******************************
Business Response
Date: 03/22/2024
March 21, 2024

Re: Your Recent Loan Balance Request

Dear ******** *********
Thank you for being a valued Fast Fund Lending customer. We received your balance request.

As of March 22, 2024, your account reflects a balance of ******** You can also access your current balance by logging into your account on our website at ************************

You have 3 remaining payments in your payment schedule. Your next scheduled payment of ****** is due on March 22, 2024, followed by ****** on March 29, 2024, and your final payment of ****** on April 5, 2024.

Should you have any additional questions regarding this letter, please feel free to call from 8:00 AM – 8:00 PM ET, Monday through Friday, at ************ or reply directly to this email.
Initial Complaint
Date:03/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Submitted ACH Revocation forms to company on 03/01/2024. For the Record. Loan ******
Business Response
Date: 03/28/2024

WLCC Lending JEM DBA Explore
Credit (Company) is in receipt of the above referenced complaint. Unfortunately, we are unable to locate any
account within our system using the name, address, email address and account
number included.
*** ******* can contact the
Company email
at ************** or via ***** ************************* to make
his request to stop payments, however additional information is needed in order
to locate the account.

Sincerely,
Compliance Department

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Wakpamni Lake Community Corporation is NOT a BBB Accredited Business.