Reviews

Review Details

• Review fromRebecca D

  Date: 05/10/2023

  1 star
  Worst "tree" plant company I've ever dealt with. Purchased several trees and plants from them with all of them dying. Of course warranty was expired when I finally got in contact with them. I don't recommend anything from them they are a scam.

• Review fromJerry M

  Date: 05/08/2023

  1 star
  This is the second tree I bought from them in 2 years both trees arrived looking dead the first didnt survive I just threw it away bought another one over a month ago no root ball came lose from furtilizer planted anyway did nothing called told me to contact online did that and sent pitchers no response Ill never purchase from them again was wanting a refund but couldnt get it ever have a year warranty better off buying local

• Review fromChrissy S

  Date: 05/03/2023

  1 star
  Fast Growing Trees is a complete scam. I ordered an apricot tree for over $150. It arrived dead and I notified them at around 25 days in which they them asked me to pay for an extended warranty. The tree had a 30 day warranty but they did not want to uphold it. It took several emails and phone calls before they said they would replace my tree. Then, they send me a gift card which doesn't equal the amount I spent on the tree. They said they were out of stock but the website shows they have the tree for more money. So basically they want me to spend another $30 to get my replacement tree because they shipped me a dead tree. Always shop at your local nursery where you can find the same tree for about a $100 than FGT price. I guarantee you that it will be better quality and a lot cheaper. I will never purchase anything from this company again.

  FastGrowingTrees.com

  Date: 05/08/2023

  We are so sorry your tree did not make it and sincierly appalogize for the confusion on the optional added on year warranty. Your order is covered under our ********************************************************************************************************************************** concerns.

• Review fromTammy H

  Date: 05/02/2023

  1 star
  Purchased 2 trees with 1 year unlimited warranty on March 5, trees were delivered on March 7.Took a picture of both trees on March 29th because they didn't seem to be doing much.I took another set of pictures of both trees on April 20th because they still don't seem to be doing too much. I emailed the supposed support address with the pictures asking if this was normal or should I be concerned.I emailed again on April 25th, maybe my email to support got lost somehow.Today I emailed again, but I really don't have a lot of hope that they will respond, I wonder if it is even monitored,Today the trees seem to be doing slightly better, so maybe it wasn't $330 wasted, but I still feel like I was ripped off for buying the 1 year warranty (I work 2 jobs and cannot sit on the phone and chat about trees at either job)

  FastGrowingTrees.com

  Date: 05/04/2023

  We are so sorry to hear you have not gotten a reply on your concerns with your tree. We have reached out directly to assist. Please let us know if we can be of further assistance. 

• Review fromMichael H

  Date: 04/24/2023

  1 star
  I purchased a tree from Fast Growing Trees September 2022. I paid a total of $164.57. Warranty $15.95 Tree $129.95 Tax $9.68 Total $164.57 The tree arrived but did not look healthy but I went ahead and planted it. The leaves fell off quickly in the fall and did not come back in the spring. I contacted Fast growing trees and they had me send pictures of the tree with a scratch to see if it still had life in it. They agreed that it was dead and I asked for a refund of the tree and the tax I paid on the tree. Fast Growing tree would only give me a store credit of $129.96 but would not refund the tax. I asked if I would have to pay additional tax on any new tree that I might purchase with the credit and they said I would have to pay additional tax. They would not refund the tax that I paid saying that this was a store credit and not a refund. CAUTION TO ANYONE ORDERING FROM THIS COMPANY. I WISH THAT I HAD READ THE REVIEWS ON THIS PAGE, BEFORE ORDERING FROM FAST GROWING TREES.

  FastGrowingTrees.com

  Date: 04/28/2023

  We are so sorry to hear you had difficulties with the warranty process. Our one year warranty issues a one-time replacement or store credit for the price paid for the trees should they perish within 1 year. Our warranty does not extend refunds, unfortunately. Please let us know if we can be of further assistance.

• Review fromSamuel A

  Date: 04/19/2023

  1 star
  I purchased a tree from fastgrowingtrees.com back in July of 2022. When I received the tree, it looked in bad shape to begin with. Unfortunately the tree died and I reported it dead within the 30day grace ******* I was told to wait and see if it might begin to grow. I have waited for the fall, winter and spring to see if it would produce leaves. It never did. I notified the company in April of 2023 that it was dead. The company refuses to replace the dead tree. So I purchased a $130 tree for nothing. They offered to sell me an extended warranty to get a replacement which was absurd. Why would I purchase an extended warranty for a tree that was warrantied, and notified with in the grace ****** that it died. Buyer beware with this company. I do not recommend anyone to purchase anything from this place.

• Review fromColleen L

  Date: 04/14/2023

  1 star
  Ordered 2 ****** and 1 quaking aspen Mar 20 2023. Shipped via Fed Ex 3/27 and we received them 8 days later in very poor shape. I had numerous conversations with ***************** at FGT plus other customer reps who indicated my request for a refund or credit or another tree to be shipped as replacement. I was told if in poor shape they would refund. I have asked for a refund, a credit, or for them to add on a warranty at their expense to see how trees look in 3 months - nothing has been resolved. At this time all 3 trees look dead (wilted, black spots, or whole black leaves, limbs hanging straight down) but we are still watering and waiting for a response back from the company or ************ Definitely will never buy from them again and chalk this up to another company doesn't know how to deliver worry free shipping of live trees nor take care of the customer after the sale.

  FastGrowingTrees.com

  Date: 04/17/2023

  We are so sorry to hear you had a poor expirence using our guarantee. I see we were able to get replacements shipped out but please do not hesitate to contact us with any questions or concerns. 

• Review fromCarol W

  Date: 01/20/2023

  1 star
  I thought it was something I did and then I read the reviews below and the same thing... two of three trees dropped their leaves and when I called to ask why or what could be done the answer was to send more money! I was warned. Did not heed the advice to go elsewhere for trees and here I am with two dead trees for $130. Buyer beware!

  FastGrowingTrees.com

  Date: 01/23/2023

  We have reached out directly to the customer and left a follow up voicemail. Please let us know if we can be of further assistance.

• Review fromDonya M

  Date: 01/20/2023

  1 star
  I wouldn't order from this business again if they were the last mail order business the planet. I also wouldn't give them even 1 star. I ordered two "Blue Wonder" Alberta spruce trees, which are dwarf trees that don't get over 6 feet in 10 years. The picture showed a true Blue Wonder Alberta spruce, and the description said it was perfect for a small yard. The space I wanted them for was under a power line. What I received was 2 "Colorado Blue" spruce trees, which top out at about 100 feet. I immediately called and explained that I had received the wrong trees, they even had tags saying they were "Colorado Blue Spruce". I was told they were Ihe correct trees, because the nursery had NO Colorado spruce trees in stock, and that I should wait a few months and watch them, and then call back if they weren't the correct trees. After three months, they had put on 6 inches of new growth. They were obviously NOT Alberta Spruce trees. I called back, and was told "We never had Alberta Spruce, what you ordered was "Colorado Spruce". Wrong! The screen print I took of my order shows that what was offered, (and what I ordered,) was the Alberta Spruce, and included a picture of the small mature tree. Apparently, however, the nursery had caught their mistake, because when I checked the online catalog, they had changed the entry to "Colorado Spruce" and removed the line about a "small sized tree for a small yard." After several attempts to resolve the problem, they started hanging up on my calls. I am now faced with my only option: to tell everyone and anyone not to buy from these rip-off's.

  FastGrowingTrees.com

  Date: 01/21/2023

  We sincerely apologize that the variety of spruce was not the one intended since we do not currently have a cultivar that maintains in the height range needed, we have reached out and issued a refund for your order. Please let us know if we can be of further assistance. 

• Review fromTiffany C

  Date: 12/13/2022

  1 star
  The ************************ are a waste of money! I ordered 10 1-2 ft aborvitaes and two years later they may have grown 1 ft. all 10 of them. We put mulch around them like custom service suggested and watered them. Then they started dying almost two years later. They should be well established by now but instead they're DYING. What is the purpose of tending to these trees for two years now for privacy from our neighbors and we need to dig them up and throw them in the compost pile. What a waste of time and money to order from this company. I hope any potential customer will pray before wasting hard earned money for these trees. *********************!!!!!!