Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Asian pear tree 5 years ago. This year it finally fruited. They sent the wrong variation. Its a ********. So I ask for my money back and they said no. But they would send me a new tree...LOL so i can wait 5 years AGAIN. ****

  Business Response

  Date: 08/06/2025

  We are so sorry your pear tree was not correct. We do guarantee our trees to be true to variety and have reached out directly to offer additional assistance. 

  Customer Answer

  Date: 08/06/2025

   
  I am rejecting this response because: The ONLY reason they are offing now is because i filed a complaint. Not taking the money is my investment in protecting other customers from these folks. Awful.
  
  

  Business Response

  Date: 08/06/2025

  We are so sorry, since we do guarantee our plants to be true to varuiety and were able to confirm this was incorrect, we have offered to issue a replacement, store credit or a refund for the item under our guarantee. Let us know if we can be of additional assistance and we will be happy to help. 

  Customer Answer

  Date: 08/06/2025

   
  I am rejecting this response because: i am not taking money to change my complaint. What else do u need.
  
  

  Business Response

  Date: 08/07/2025

  We do guarantee our products to be true to variety and have followed up to offer a resolution. Since this did produce the incorrect fruit, we can issue a replacement of the size we have in stock, a store credit, or a refund for the tree under our guarantee. Let us know if we can be of additional assistance.

  Customer Answer

  Date: 08/07/2025

   
  I am rejecting this response because: i will not change complaints and stop asking me too update info. They offered me money and I said no cause they made mistake. 
  
  

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 10 trees, followed their care & watering instructions. Used their enhancement products. After one month, trees started dieing off. I contacted their costumer service, every since we have been given the run a round. Currently there are only three trees that show life & are growing.

  Business Response

  Date: 08/05/2025

  We sincerely apologize that 7 of 10 of your trees perished. We have recieved photos showing 4 trees and have offered to honor the One Year Warranty for these items, which issues a one time replacement if you cover the shipping or store credit for the price paid for the trees. For assistance with the remaining 3 trees, please forward photos of the plants ot ************************************** and we will be happy to help. 

  Customer Answer

  Date: 08/05/2025

   
  I am rejecting this response because:
  We have sent pictures and answered all of their questions. This has been going on for 5 weeks. They keep assigning different ****** to us. We will submit what they ask for, then in a few days someone new is asking for something else. Just using delay tactics, not honoring the warranty! We have many trees on out property, they grow just fine ! Judging from the many reviews we have read, we are not the first ****** to be treated this way!!!

  Business Response

  Date: 08/07/2025

  We have followed up and processed a replacement order for the 7 trees that have perished under our One-Year Warranty.

  Customer Answer

  Date: 08/07/2025

   
  I am rejecting this response because:
  Their response has not materialized, we will follow up once the transaction has come to fruition. Thank you!

  Business Response

  Date: 08/11/2025

  We have reached out to follow up and provide an update. It looks like the replacement has not shipped yet due to excessive heat and is delayed for 1 week. We will keep in touch to provide updates and will forward the tracking once shipped. 

  Customer Answer

  Date: 08/11/2025

   
  I am rejecting this response because:
  As soon as we receive the trees, we will inspect & provide a positive response!

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 31, 2025, I ordered a Tibouchina (**************) from Fast Growing Trees. I was sent a Tibouchina lepidota, a dwarf variety of Tibouchina which is completely different from the plant pictured on the website. The plant pictured, that I was trying to buy, is Tibouchina urvilleana/grandiflora, which has recently been renamed Pleroma urvilleana. I contacted the company to say they were using misleading information online, and were misrepresenting the dwarf plant they were selling as a completely different plant as shown in the photo. They offered me a 10% discount on the order, and said they would fix the false advertising. I placed a rating on the website trying to warn other consumers that Fast Growing Trees is selling a totally different plant than pictured.

  Business Response

  Date: 08/04/2025

  We are so sorry that the Princess Flower plant is not the variety you had wanted. Unfortunatly, we are unable to provide every detail for the plants on each product page however, we do our best to ensure the important details are listed. Our Princess Flower is currently listed as the Tibouchina lepidota variety, that does get to 4 feet at maturity. Please reach out to us directly if you need any additional assistance. 
  

  Customer Answer

  Date: 08/04/2025

   
  I am rejecting this response because:
  I do not expect that you provide every detail about the plant, i am simply pointing out that showing a photograph of a completely different plant than the one you are selling is totally misleading, and false advertising. And you still have not corrected the website and removed the incorrect photo, which you said you would do!? Fast Growing Trees made an obvious error in their online catalogue. Why should i have to pay $80 for your mistake?

  Thank you, **** ****

  Business Response

  Date: 08/05/2025

  We are so sorry the Princess Flower was not the variety you had hoped for. We confirmed with our growers that the variety we currently carry is the Tibouchina lepidota species and are working with our growers to update the photo on the product page. We have followed up directly to provide additional assistance. Let us know if you have any other questions or concerns. 

  Customer Answer

  Date: 08/05/2025

   
  I am rejecting this response because:
  Fast Growing Trees has acknowledged that the photo is incorrect and it is not Tibouchina lepidota. Thank you for acknowleding the error, and pledging to correct it. However, you have not addressed my request for refund, as far as i am aware? I have received the $10 credit, you gave me when i initially contacted you, but that leaves $70. Either find and send me the plant in the photo, i.e. Pleroma/Tibouchina urvilleana- grandiflora, or refund the price.

  Thank you, **** ****

  Business Response

  Date: 08/06/2025

  We processed this as discussed and refunds are reflected back to your account within 3 to 5 business days but you should also have a confirmation email of this as well. Let us know if you need any additional assistance.
  

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold me 2 mostly dead trees. I contacted them for support and they told me to basically keep doing what I was doing and add root boost and wait a few weeks, so I did that. The trees proceeded to die and I contacted them again with photos of the dead trees. Now they claim that the warranty isnt valid because I contacted them the second time 2 days past the 60 days when they are the ones that told me to wait in the first place. I followed their instructions and I basically just helped them to not honor the warranty in doing so. Of note, this is my second and third dead tree from this awful company.

  Business Response

  Date: 07/28/2025

  We sincerely apologize that your trees did not recover given time and care. We were able to honor the warranty and process replacements. You will get tracking once shipped, but please do not hesitate to contact us with any additional questions or concerns.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: Fast Growing Trees Date of Purchase: 07/20/25 Order Number: ********** Complaint Summary:I am filing a complaint regarding a recent order placed with Fast Growing Trees. Upon delivery, I was extremely disappointed to find that the boxes were severely damaged and the trees inside were in poor condition as a result.Details of the Issue:The packaging arrived torn, crushed, and in some cases completely open, offering little to no protection for the live plants inside.Several of the trees were visibly stressed, with broken branches, damaged root *****, and significant leaf ******* was apparent that the shipping and packaging methods used were inadequate for protecting live plants during transit.Actions Taken:I reached out to Fast Growing Trees' customer service to report the issue and request a replacement or refund. I received no meaningful resolution or **************** responded, but did not offer a satisfactory remedy. Other than providing pictures and they would decide if the trees would be able to live. How can they tell that from a picture.Desired Resolution:I am requesting either a full refund or prompt replacement of the damaged trees at no additional cost to me. I also urge ****************************** to improve their packaging standards to prevent future issues for other customers.This experience has been frustrating and disappointing, especially considering the cost and the expectation of receiving healthy, viable trees. I am hopeful this complaint will lead to a swift resolution.Sincerely,****** ******************

  Business Response

  Date: 07/28/2025

  We are so sorry your trees arrived damaged from transit. We have reached out directly to provide additional assistance under our guarantee. Please reach out to us directly if you need any additional assistance.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 3 gallon peony June 2nd 2025. Arrived June 16th 2025. Plant arrived sickly and wilted. Thought I would wait to see if it recovers from shipping and transplant shock.June 17th emailed company to activate my warranty guarantee. Sent all the required photos and information.June 21st 2025 customer service specialist says I cant use my warranty and need to wait 3-4 weeks. *** refuses to let me use the warranty that you get when you buy one of their products. This false advertisement should stop. *** should not be allowed to decide if you can use your *********** this point I will not be buying anymore products from this company. I do not want to deal with *** refusing to honor their 365 day guarantee. Not worth the headache of emailing back and forth with **************** specialist Joy.

  Business Response

  Date: 07/28/2025

  We sincerely apologize that your plant is struggling from the transition to its new home. We have reached out directly to provide additional assistance and you are covered under the guarantee should this fail to recover over the next 30 days. Please reach out to us if you need any additional assistance. 

  Customer Answer

  Date: 07/28/2025

   
  I am rejecting this response because:

  Paid for products with a guarantee, company is not honoring guarantee. June 17th 2025 $109 plant was delivered nearly dead and sick. Plant has perished. Followed their warranty process and they refuse to honor their guarantee. Please see one of the many emails they sebt me. They still refuse to honor their guarantee despite following their written process. Nothing in their warranty guarantee process says you will have to deal with customer service **** refusing to honor their guarantee. We wanted to follow up regarding your BBB complaint. We sincerely apologize that your Peony is still struggling and you were not satisfied with the guarantee and warranty process. From the photos provided, we were able to verify that this plant is still alive however, it may be a bit environmentally stressed. For plants that are stressed, we would want to troubleshoot to try and help the plant to recover. In regard to mulching, coconut coir can be used at the base of some plants however, it tends to hold a bit too much moisture, which may not be best for the peony and we would reccomend a wood mulch around the base with a 1 to 2 inch gap from the plant to allow airflow. Once this change has been made, the plant should recover and bounce back so we would reccomend giving it another 4 to 6 weeks to recover and if it does not, we will be happy to take another look and provide additional assistance. Let me know if you have any additional questions or concerns.Replacement
  

  
  

  Business Response

  Date: 07/30/2025

  We are so sorry that your plant is not recovering given care. We reached back out and have honored the One year Warranty. Let us know if you need any additional assistance.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  

  Customer service rep ******* was very nice and honored they warranty that is included with each purchase.
  
  Thank you. 

  
  

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 16 hydrangeas from Fast Growing trees on July 9, 2025. The bill was $347.58. We found the delivery box on our front steps in the evening, we had gone out with friends and I was too late to go out and plant the shrubs .We brought the plants indoors, and opened the box the following day. The plants looked poorly, 6 of them looked mostly dead, all 20 were wilted. We planted them, gave them water, plus it has rained almost daily since we planted them. They looked worse the next day, so we called the sellers. They wanted pictures before they would do anything. We took pictures of most of the plants. I called them again in 2 days. Then they wanted photos of all 16 plants. We sent them out again. The seller said they couldnt open the photos, although they could see the previous photos sent the same way. They directed us to another website. Very frustrating, and it seems like they do not want to refund you, so they make it really difficult.? Why cant they just give us the refund? The plants were wilted and dying most likely from the 90 degree weather across most of *****************. I just want my money back, and want to warn others about how difficult they are to deal with.

  Business Response

  Date: 07/22/2025

  We are so sorry you had difficulties getting assistance with your order. We have reached out directly and provided additional assistance but please let us know if you have any additional questions. 

• Initial Complaint

  Date:07/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tree on March 1. Order indicated shipment April 7th. After multiple complaints the shipment date has moved 5 times and is still not here.

  Business Response

  Date: 07/19/2025

  We are so sorry for the delay in shipping your ***** Lemon tree. While this was initially expected to ship in May, our growers have experienced environmental issues affecting the quality of the plants. Unfortunatly, we are unable to ship anything not up to our standards however, we have been closely monitoring this, and it does look like this should ship the week of 7/28. We have reached out directly to provide additional assistance. 

  Customer Answer

  Date: 07/20/2025

   
  I am rejecting this response because:
  I have not received what I ordered 5 months ago.

  Business Response

  Date: 07/21/2025

  We sincerely apologize for the delay in shipping your order. Unfortunatly, since we ship live plants, we do have to check the quality prior to shipping and will not send out anything that is not up to our standards. Unfrotuantly the plant ordered did not meet our recent quality check and we are unable to process this for shipping now however, we have provided updates on the shipping date. This will ship out as soon as possible or we can cancel the order if needed. We have reached out directly to provide additional assistance. 

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29, 2021 I purchased a "Eastern Redbud tree about 5-6 feet tall. for the amount of $116.85 from the website of this company "Fast growing Tree"When I received the tree it had some yellow leaves and the rest of the the leaves looked like it had a bug. There were holes in almost all the leaves. I contacted the company on June 14, 2021 after leaving the hospital due to receiving a kidney transplant. The company dismissed my email complaint about receiving an ill tree. I stated all the issues the tree showed and I added a picture to show that It looked like it had a bug infestation. They assured me that it was normal and that the leaves looked that way because of water drops settling in. I trusted their word and I waited until now, June 2025 to reach out to them because the tree never blossomed and finally dried out and died. I have spent weeks since June trying to get them to honor my request and replace the tree. I have sent them the purchased receipt and the original pictures of the tree when I received it. However, after providing them with all the proof they required, they are giving me lame excuses not to either refund me or replace the tree. I am appalled that these type of company exist and are preying on innocent and trusting seniors like myself. I trust The Better Business Bureau can help in making these people take responsibility for their actions.

  Business Response

  Date: 07/19/2025

  We sincerely apologize that your tree perished and you had difficulties getting assistance. It looks like your order was placed through our sister nursery, Planting Tree. While we do offer an optional one-year warranty, unfortunatly, it does not look like this was added at checkout. Unfortunatly, we are unable to warranty our plants past a year from purchase. We are so sorry for any inconvenience this has caused. 

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at a website called Fast Growing Trees at least two years ago and since that time I have been completely inundated with theyre e-mails and texts day after day. I have called, texted, e-mailed, unsubscribed and everything possible to no avail. in fact I just received one while writing this. Second one in the last hour.I understand that these companies have advertising firms working for them but this place is beyond ridiculous.Thank you ****

  Business Response

  Date: 07/16/2025

  We are so sorry you are receiving marketing contacts after attempting to unsubscribe. We have confirmed that you do not have an account in our system and your email has been unsubscribed. If you are still getting text messages, you will need to reply to the text with "stop" and this will remove you from text notifications. We sincerely apologize for any inconvenience this has caused.