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Business Profile

Plant Nursery

FastGrowingTrees.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 192 total complaints in the last 3 years.
  • 117 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a peach tree from this company. When it arrived 8 days after shipping the box was damaged, the tree roots were all dried out, branches broken and leaves are wilted and drying. I immediately contacted the company. They said this was normal, just wait, the tree will come back, so I planted it within 2 hrs of arriving at my home. The next day, the tree was worse, it was dying. I contacted the company again, sent photos. Again, they said wait, it will come back. Now on the third day all I have is a $182 dollar stick in the ground. The company doesnt seem to want to honor any type of warranty, whether replacing it or refunding my money. I would be satisfied with anything other than wait, it will come back.

    Business Response

    Date: 06/27/2024

    We have reached out to the cusotmer and issued a replacement under our guarantee.

    Customer Answer

    Date: 06/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint. They have said they will honor their guarantee and replace the tree I purchased. This is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:05/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a $240 sugar maple tree from this company, Order # **********. The Tree arrived on time but had been excessively pruned before shipping. Further, most of the remaining leaves were afflicted with a bacterial leaf rot infection. I planted the tree immediately (something I have a lot of experience with) then emailed *************************************** to raise my concerns. I included pictures showing the black, withered and rotting leaves. I received an email in response telling me that the tree was suffering from "shipping shock" and that it would be fine. It is now 10 days from planting and the tree continues to decline. I just sent another email to the company and am awaiting a response. At present, my opinion is that this company has refused to honor its warranty or provide adequate customer services. I strongly advise any person considering this company to use a local supplier instead.

  • Initial Complaint

    Date:05/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are liars. They're being unfair. They sent garbage dead plants. Their website is so vague and so unclear they have beautiful pictures posted of the plants that you're going to receive and lo and behold. When you actually receive your package it's a completely different story. The plants are not just dormant, but they look dead untaken care of the full of bugs and nasty stuff in the soil, there's weird residue all over the leaves that could be chemicals, and these are supposed to be fruit trees for eating.

    Business Response

    Date: 05/21/2024

    We are so sorry your order arrived damage as well as not as expected. We have issued a full refund under our guarantee. Please allow 3 to 5 business days for this to reflect back to your payment method on file. 

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Both cherry blossom ******************** arrived snapped in half, either in shipping or before they were placed in the box. Not only were these narrow/skinny ******************** both weak, but they and their bamboo supports were complete snapped about 50% of the way up. They went straight into the trash can.

    Business Response

    Date: 05/14/2024

    We have reached out to the customer and issued a full refund under our guarantee. 

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two strawberry vanilla hydrangea trees from this site. They were buy one get one free. They arrived in terrible shape, one of them was much worse than the other. Which leads me to believe this site is scammy , BOGO and they give you one of lesser quality. The one I received was so bad I contacted them , they told me to wait 3-4 weeks when the tree was clearly dying. I demanded a replacement, which they sent . The replacement was in HORRIBLE SHAPE . Half the tree has no leaves its all broken branches, the branches with leaves are bent and snapped . This tree can not be planted and is no way worth over $200. This business seriously lacks integrity, sending me what seems like a defected tree as a replacement instead of being an upstanding business and sending what I paid for.

    Business Response

    Date: 05/10/2024

    We are so sorry your replacement hydrangea tree also arrived in poor condition. We have issued a full refund for your order.
    Please let us know if you need any additional assistance. 

  • Initial Complaint

    Date:04/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Plant - or I should say ONE sprout arrived in a box filled with dirt. Sprout was half dead on delivery. NO protection was given to the sprout during shipment, hence the paltry item I received. Reached out for "their replacement guarantee" - No response as to a replacement. AVOID THIS COMPANY! They over-charge for very young plants and don't stand behind their warrantee! AVOID!127.00

    Business Response

    Date: 04/18/2024

    We have issued a full refund for this order. Please allow 3 to 5 business days for this to reflect back to your payment method on file. Let us know if you need any additional assistance. 

    Customer Answer

    Date: 04/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three trees from this company and they were supposed to be delivered on 8 April 2024. And I have not received my packages. *** had several corresponding emails with them trying to get a full refund and information on who the delivery company was and all they keep telling me is maybe it was stolen. Sorry for the inconvenience. And theyll refund me 30%. I finally got them to agreed to refund me 50% but I want my money back if I dont Have my trees that I ordered. They say theyre out of ************** but email I was sent said The trees were coming from Wanyu *****. I was at home when the packages were supposed to been delivered and nothing ever came! I either want the trees that I ordered or I want my money back!

    Business Response

    Date: 04/18/2024

    We are so sorry, we do not have record of an order placed through **. This may have been a fake site and it would be best to contact your credit card company for further assistance. We sinceirly appalogize for any inconvience this may cause. 

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a fast growing ***** lemon tree last year in February. The tree was ****** it did not produce any fruit nor did it grow and it did all the right things to take care of the fruit tree. I even put it in the garage during the winter with a grow light and nothing. The tree died right before a year and I got nothing but lost money. I even tried to give them another chance and that tree didnt come in so I got a refund I would like a refund for this tree that never produce and did right after the year warranty. This tree was also very same and fragile and had no potential to grow for at least 2-3 years ..They sell false advertising and they dont represent there name fast growing trees because my tree did not grow it died and I want my money back or another tree.

    Business Response

    Date: 04/12/2024

    Our orders are covered under a standard 30 day guarantee and we offer an optional one year warranty at checkout. Due to the age of the order this would no ***** be covered under our guarantee. We have reached out to the customer and issued a one time courtesey replacement. 

    Customer Answer

    Date: 04/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  They sent an email and I agreed to a replacement but they have not responded so Im waiting for the response 

    Thank you. 

  • Initial Complaint

    Date:03/14/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a buy 1, get 1 offer on the Cold Hardy Mimosa tree and only received one tree. When I contacted customer support they denied the offer ever existed.

    Business Response

    Date: 03/18/2024

    We reached out to the customer and were able to assist with a replacement for the one missing tree.

    Customer Answer

    Date: 03/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband purchased the ice cream banana tree, mid sized, already well established, for my Mother's Day gift, in May 2023. We are in the perfect growing zone, as indicated on the website. We covered the tree, even though the tree was supposed to be cold hardy and withstand temperatures down to 20 degrees. The tree did not fruit, which we understood to be less likely in the first year, but the tree did NOT withstand the winter. I called the company today, and was advised that "you did not purchase the warranty so there is nothing we can do. This "tree" did not even last 6-7 months, after being well cared for as per instructions on the website and (limited) instructions with the tree. The only thing that the company representative offered was "we currently have really good sales and bogo offers, and proceeded to attempt to discuss the bogo offers". I advised that this offer would be like a surgeon botching a surgery, but telling the patient they would get a discount on the next surgery. I advised that I would no longer be doing business with this company and will also reflect this situation in the reviews.

    Business Response

    Date: 03/11/2024

    We are so sorry, since we sell perishable products, we do cover our plants under a 30 day guarantee. Since so many enviornmental factors can affect the health of live plants, we also offer an optional one year warranty that can be added at checkout. Unfforutnatly this ws not added to the order and this is no longer covered under our guarantee. We have attached a link to our terms of service:
    ***************************************************************

FastGrowingTrees.com is NOT a BBB Accredited Business.

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