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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.83/5 stars

Average of 2,317 Customer Reviews

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Review Details

  • Review fromNanette D

    Date: 04/26/2023

    5 stars
    So far so good! 2nd purchase and came 1 day early. Rug is nice quality and good price. I am pleased with purchase!
  • Review fromDennis F

    Date: 04/26/2023

    5 stars
    Unbelievable quality, superb service. Placed our order on Friday afternoon at out front door, free delivery, Monday Noon. We highly recommend Rugs.Com. Were going back on line today to order runners for our kitchen and laundry room.
  • Review fromRobyn J

    Date: 04/25/2023

    1 star
    I paid extra for overnight shipping $39.00 and that was 3 days ago and did not get it again today :(
  • Review fromShelley D

    Date: 04/25/2023

    5 stars
    I recently ordered 2 rugs; they were both shipped and delivered quickly. Happy with the rugs and the service.I previously ordered from rugs.com and had the same experience. No complaints.
  • Review fromMichelle V

    Date: 04/25/2023

    5 stars
    My rugs arrived in three business days. Both are beautiful and are nice quality, even better than I thought they would be. So far I am pleased with my purchase.
  • Review fromSamantha C

    Date: 04/24/2023

    5 stars
    I ordered an 8x10 rug and it shipped the next day and was at my door 2 days later. It looks exactly like the picture on the website and its softer than I expected it to be. The other reviews seem to be pretty negative, but Ive had a perfect experience with my purchase. My only complaint would be that its very slightly not straight on the edges, but thats not an issue since its to vibrant I dont even notice
  • Review fromTamra M

    Date: 04/24/2023

    4 stars
    I ordered a huge rug for my main den and was very happy with it. It's a beautiful color and pattern. The rug is a bit thinner than I would have expected, but it's also less expensive, so there is a trade-off. Overall, I am please with the rug. I just purchased another one that I have not received yet.
  • Review fromDonald B

    Date: 04/23/2023

    5 stars
    1st time I've ever ordered. Experience was great ! Rug was delivered in 3 days and was exactly what I ordered. Very pleased would definitely order again.
  • Review fromMegan D

    Date: 04/23/2023

    5 stars
    Love this rug and cant believe how inexpensive it was! I wish it was delivered rolled up instead of folded because I have to weigh it down to smooth it out.
  • Review fromLinda K

    Date: 04/22/2023

    5 stars
    Very good company to order from. The rug is gorgeous and looks perfect in my room. The delivery was faster than expected.Thank you!!!

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