Reviews

Review Details

• Review fromAndrew A

  Date: 04/22/2023

  5 stars
  I selected a 6-ft runner from hundreds of choice options and received it just 2 days later. The quality is good for the price.

• Review fromMary G.

  Date: 04/21/2023

  5 stars
  My two area rugs and pads were delivered in two days as promised! In a neat bundle!! They look so nice in my dining and living rooms and match perfectly. They are still "relaxing" and I feel that the creases will flatten in a week or so. Rugs.com website is conveniently laid out and photos of products are displayed pretty much true to color and texture. Thank you and I am enjoying my new rugs!!

• Review fromCarrol F

  Date: 04/21/2023

  5 stars
  Love the carpet!!! Love that you can see the carpet in your home before buying. Plus it came so fast!!

• Review fromRoger W

  Date: 04/21/2023

  5 stars
  It is hard to tell the true color of the rug from The web. It arrived well packaged. The folds in the rug will flatten out. The size was true to what was represented. This rug is an amazing value. The better under mat was the right decision. I love my new rug.

• Review fromGena N

  Date: 04/20/2023

  5 stars
  My order had billing mistake and it was corrected, literally, 10 minutes after I contacted them. My rug arrived within a couple of days. Extremely pleased with the whole experience!

• Review fromKye B

  Date: 04/20/2023

  5 stars
  Nice. Good quality!! Soft, my daughter loves it for her room. I will purchase again

• Review fromTHOMAS J

  Date: 04/05/2023

  1 star
  I ordered an 8x10 area rug from rugs.com it was supposed to have 1/6 of an inch piling. This thing had less than a 16th of an inch piling. I could have bought the same rug for less than $100. It was $234 total. This is a very cheap rug. They asked if I would like to exchange it for another rug and I told them due to the misleading information about this rag I was not interested in getting another ride from them. I do not recommend these people at all. They said that it would give me a refund and send me a shipping label. That was today. Said I should get the shipping label in 24 hours. I guess we'll have to see

• Review fromMark D

  Date: 03/06/2023

  1 star
  ***********' rug I ordered came as an 7.5' x 10' rug, too small for the area for which it was ordered.When I complained (via email) about the varying I was told that sizes were approximations only given "for the customer's convenience."So, I asked to return the rug for a refund and received a refund and received the following instructions: "Your prepaid label(s) is attached and ready for your return. Follow our simple 3-step process to ensure a full refund."(NOTE THE **** "FULL."I returned the rug and my refund was shorted $84.99 or 23% of the purchase price.I was sent the wrong product and that's the fault of Rugs.com, NOT mine.Hence, I'm due the FULL refund promised.So Far...nothing except excuses as I've complained and will continue to do so.

• Review fromBonnie L

  Date: 02/05/2023

  1 star
  Do not purchase your new rugs from this company. I purchased 2 of the exact same rugs for a total of $399. Both were kinked when rolled out and have not flatten out. We called to let them know the rugs were defective and were told by their customer service that they would flatten out on their own after a while, but it has been 5 months and they are still kinked. We tried everything they offered as solutions but nothing worked. And now they are refusing to return and refund saying it is past the return date and that the large kinks tripping us in these rugs are not considered defects.. Funny these kinks don't show in the photo on their website. So here we are, stuck with two unusable rugs and out $399. They even had the nerve to offer a $36 store credit after spending $399 on defective rugs. Then after we refused this mediocre sum, they offereda $91 store credit. I mean, do they really think we would spend another ***** with their company to buy another trash rug we can't even use? Steer clear of Rugs.com. They do bad business. If we could give zero stars we would because this company is certainly not worth the one star I am forced to give them in order to create this review. They give trash customer service, and sell trash rugs, and do absplutely nothing to make a VERY unhappy customer happy. They are ripping off their customers and should be held accountable.

• Review fromMic E

  Date: 01/29/2023

  5 stars
  Rugs fulfilled an order of three different shaped rugs with coordinating patterns. Although, one rug was not sent due to unavailability. I had to press for another size, with a slightly lower price. I also had to press to receive the difference. Overall, the service was great. I see that any issues were based in **********************.I will order from Rugs again soon.