Reviews

Review Details

• Review fromLexi F

  Date: 01/24/2023

  2 stars
  Although their selection and pricing is good, their website is full of false claims. Claim that all rugs ship within one business day. It's been two and I haven't received a shipment confirmation. When I placed my order I was prompted to "order within 2 hours for same day shipping" so my order should have shipped the day I placed the order. Still waiting after two business days for any information regarding shipping...

• Review fromCaryn S

  Date: 01/09/2023

  1 star
  The rug looked great upon arrival. We laid it down & discarded the rug we purchased it to replace. A couple weeks hence, we lifted it up to vacuum underneath & discovered a 2.5-inch cut along the long edge held together with what appears to be packing tape. We also discovered multiple heavy-duty staples in 2 corners. They do not appear to be holding anything but removal would destroy the threads. We were offered (1) a return but now have nothing to put in its place, or (2) an insignificant 10% refund, which wouldn't come close to repairing it. When we noted that the rug had been advertised on the website as "brand new" with no imperfections & is so described on the attached label, we were told: "Please note all images of the rugs current condition are listed to show these imperfections on this specific item. All hand knotted and hand woven rugs are "brand new" in the condition they are in but they are refurbished and approximately ***** years old. Since then, they have been cleaned and refurbished from the main wear on the previous use." Obviously this makes no sense. A product is either brand new or it's not. We feel that rugs.com misrepresents its ******************** false advertising. We are very disappointed with our experience.

• Review fromGinaVillareal

  Date: 01/09/2023

  1 star
  I ordered several rugs from them and at first, was pleased. Then I placed an order approximately a week after another order. The second order never arrived. I looked at ***** tracking, it revealed that ***** never received the rug from rugs.com. Rugs.com only printed a label. I contacted rugs.com, and informed them multiple times of the situation. They had the ***** to send me a photo of my previous order sitting on my porch. We went back and forth like this for over a week. Complete nonsense! When I informed them I would be contacting my credit card company and BBB, they started sending viral emails to my inbox with a couple of letters off in the spelling of rugs.com. This company should be fined through the **** In the meantime, they are completely ignoring my credit card company and not refunding my $107 for THEIR MISTAKE!! Absolutely disgusting!

• Review fromSue L

  Date: 01/08/2023

  1 star
  Merchandise from rugs.com (2 x 8 ******** runner rugSKU *******) was delivered 11/14/22 with major, unsightly damage. I have contacted **************** 2x since then and sent photos and information back to them promptly as they had requested. I received very convincing promises, but absolutely NO ACTION!!!!! I am frustrated and extremely disappointed! I would expect any decent business to refund my money ($84.53) or replace the damaged merchandise.I will continue to tell others of my bad experience with rugs.com until they close their doors or resolve this issue!We just replaced carpet in our home with Premium Luxury Vinyl flooring. I had intended to order other, larger rugs to match the runner rug, but based on my experience, I will not have anything to do with this company. *********************, **

• Review fromLinsay L

  Date: 11/28/2022

  1 star
  I ordered a rug off of rugs.com about 2 months ago. The quality of the rug was terrible, and it ripped after the first time I vacuumed it, that was probably my fault for choosing a braided rug. The return process for this rug (and rug pad) has been a huge headache! First they told me they would not offer me a full refund, then they told me they would. I was told to roll the pad up in the rug and send back as one package, but when it was processed at the facility, only the rug was refunded to my account, not the pad. I called and was told to wait **** business days to see the full refund reflected in my account. It has been 20 business days and I still don't have the full refund. I had to call again, and they told me it should be in my account in 2-3 business days. If it's not there by the end of the week, I'm going to lose my mind! I've called and emailed with this company at least 5 times in the past month. I shouldn't have to work this hard to receive my refund.

• Review fromAriaa J

  Date: 11/22/2022

  1 star
  Horrible. I ordered three runners exactly the same three for my bedroom one for each side of the bed one for the foot of the bed because I have new flooring being installed. They arrived and you could clearly see two of the rugs were the same but the third one wasn't even remotely the same in fact it was a much smaller size Rug than the other two runners. I didn't even bother to open them I called and was given such a run around that I needed to take pictures and I would have to send the pictures via email and then they would get back to me to decide if I can return them they hadn't even been in my home 5 minutes. It was at that moment I decided to return all three instead of having them correct the order. After 21 days I just got a partial refund. When I called to question them about the partial refund they said the shipping charges had been deducted but the math still didn't add up. They literally tried to skim a dollar off the top of the refund literally $1. Once again I had to waste my valuable time to correct this by calling them and now I need to wait 7 to 10 more days to get my dollar back. Horrible company horrible customer service how hard is it to send three of the same rug when the order clearly specified three ******* rugs?

• Review fromBetty R

  Date: 11/08/2022

  1 star
  *** arrived rolled in plastic with one end partially open and the rug is filthy on the open end. I tried to cancel the same day as ordered due to complaints from others but was not allowed too. Im afraid they will put blame on us. I am appalled a rug would not be placed in a box to ensure no tearing of the wrap. It appears there is no QA to identify issues with the packaging prior to shipping. Wish I could upload a photo.