Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Greystar has 2133 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

• 

  Lantera at Boston Landing

  125 Guest St Brighton, MA 02135-2073

• 

  Greystar

  449 Canal St Winter Hill, MA 02145-4347

• 

  Jackson Pointe 111

  2758 Lake Pointe Dr Spring Valley, CA 91977

• 

  Greystar

  15440 North 71st St Scottsdale, AZ 85254-5363

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment complex is in breach of several clauses in my lease I’ve been trying to get in contact with them about breaking my lease for almost 2 months and no one has been in contact with me or respond to me. The building is unsafe to live in. They are also charging me for amenities that they don’t provide. My dog and I have been attacked in the lobby . Package even medication has been stolen. It is not clean with dog poop in the hallway. The property staff is unhelpful and do not care. The list goes on and on.

  Business Response

  Date: 02/18/2025

  Dear *******,
  Thank you for bringing your concerns to our attention. We’re sorry to hear about the issues you’ve experienced at Century Town Center, including your concerns about lease clauses, safety, package security, cleanliness, and staff responsiveness.
  We have reached out to the property team and leadership to investigate your concerns. A Greystar representative from Century Town Center will be in contact with you within 10 business days to discuss your situation further.
  If there’s anything else you’d like us to relay to the team in the meantime, please let us know.
  Best,
  The Greystar Team

  Customer Answer

  Date: 02/18/2025

  I have followed up with the leasing office multiple times and they still refuse to get back to me regarding my concerns. 

• Initial Complaint

  Date:02/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 8 months, I have repeatedly raised concerns regarding various issues. Your company has failed to adequately address/resolve these matters despite my ongoing attempts for resolution. 1. I have reported marijuana smoke entering my apartment from the upstairs unit, affecting our health. Despite multiple complaints and attempts to address the issue with your company, no action has been taken. I have followed up via phone, email, and in-person visits, with no response or resolution. The lack of action on your company’s part violates the "No Smoking Addendum" in the lease. Reported: Jun 12th, Jan 29th, Feb 7th, 12th. 2. I have reported an upstairs neighbor’s dog being allowed off-leash in the community, posing safety risks to my child. The dog has chased my daughter, causing her extreme fear. Despite multiple complaints and providing evidence, including photos, the issue remains unresolved. This violates your Animal Addendum and local animal control laws. Reported: Aug 14th, Jan 14th, 29th. 3. I have reported consistent loud noises from neighbors, including furniture moving, loud bass, and excessive stomping, and even playing fetch with their dog late into the night 12AM-1AM every night. These disturbances have significantly impacted my mental health and quality of life, specifically aggravating my service-connected PTSD. Despite submitting complaints, providing evidence, and requesting action, the issue persists. I have also requested release from my lease on multiple occasions due to lack of action from your company but have received no response. Reported: Aug 14th, 28th, Sep 1st, 4th, 6th, 14th 16th, Jan 14th, 29th. Throughout these concerns, your company has failed to act in accordance with lease terms and policies. I am now seeking assistance in addressing these issues due to lack of action on your company’s part. A very detailed letter is being attached. Upon request I can share all emails, pictures and videos that are being used to back up my claims.

  Business Response

  Date: 02/18/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about the ongoing issues you’ve experienced at Elan Sweetwater Creek, including disturbances related to smoking, pets, noise complaints, and the lack of resolution despite multiple reports.
  We have contacted the property team and leadership so they can investigate these matters further. A Greystar representative from Elan Sweetwater Creek will be in contact with you within 10 business days to discuss your concerns and possible resolutions.
  If there’s anything else you’d like us to relay to the team in the meantime, please let us know.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our apartment at Peak83 managed by Graystar in August of 2024. Since then we've had issue after issue that have repeatedly violated the terms of our lease (listed below). We have now found suitable housing elsewhere and submitted notice that we were terminated our lease due to all the issues and that we would not be paying the buy out fee as a result. They refuse to release us from the buy out fee and communications have increasingly become of an bullying nature. It's clear they intend to steam roll us into compliance because they're a large corporation with many more legal resources available to them than an individual renter.
  1. The day prior to move in, I received a call stating that I could get keys on move in day, but not to move anything in because they still needed to paint.
  2. The apartment wasn't cleaned and ready for move in when we took possession of it. When asked to remedy it they claimed to have their cleaner come back but the apartment was in the same condition the following day. I ended up having to clean it myself prior to being able to move in.
  3. We've submitted a total of 4 maintained requests that were closed without being addressed or any communication about why they weren't addressed.
  4. We've had to deal with dog poop and urine in the covered common entrance of our building repeatedly over the 6 months that we've been here. When issues were submitted, management took in excess of 4 days to do anything, if they did anything at all. Since it's pet waste, it's a health and safety concern.
  5. We went over a month without a functioning washing machine. It took them over a week to initially assess the machine after the request was submitted and we repeatedly had to pester them for any information or updates as to the status of the repair or any interim solutions because they do not communicate.
  6. There is pet waste all over the property including in outdoor common areas. Management has made no attempt to address.

  Business Response

  Date: 02/18/2025

  Dear *****,
  Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about the challenges you’ve faced at Peak83, including unit readiness, maintenance concerns, and unresolved issues related to cleanliness and communication.
  We have contacted the property team and leadership so they can investigate your concerns further. A Greystar representative from Peak83 will be in contact with you within 10 business days to discuss your concerns and any potential resolution.
  If there’s anything else you’d like us to relay to the team in the meantime, please let us know.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment complex fire alarm was on for an hour straight at 4AM. Alarm was not turned off with the noise being above the healthy decibel limit. Temperature outside was below freezing during the entire hour

  Customer Answer

  Date: 02/18/2025

  Property name is Circa uptown. Located at 360S Graham Street Charlotte North Carolina

  Business Response

  Date: 02/18/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about the fire alarm incident at Circa Uptown and the impact it had on you, especially given the timing and weather conditions.
  We have contacted the property team and leadership so they can investigate your concerns further. A Greystar representative from Circa Uptown will be in contact with you within 10 business days to discuss this matter.
  If there’s anything else you’d like us to relay to the team in the meantime, please let us know.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company that manages the apartments I used to live in stole energy from me and will not reimburse me for the amount used when I was no longer living there.Avana at Riverpark (the apartments Greystar manages) will not return my deposit from me, even though I have proof that my apartment was left immaculate.

  Business Response

  Date: 02/13/2025

  Dear ******,
  Thank you for reaching out and bringing your concerns to our attention. We understand how important it is to have clarity regarding your final charges, and we apologize for any frustration this has caused.
  We have contacted the property team and their leadership to review your concerns regarding energy charges and your deposit refund. A Greystar representative will follow up with you within the next 10 business days to discuss the details of your account.
  We appreciate your patience as we work to resolve this matter.
  Best,
  The Greystar Team

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 I moved into Boulder Commons managed by Greystar. I paid a refundable deposit of $2856. I moved out on Nov 10/24. I completed move out walk through with complex mgr Merissa on Nov 12. I was told my apt was in excellent condition and to expect my deposit to be returned shortly. Per the lease this could be up to 60 days. 60 days past and I attempted to contact Greystar with no success. Per CO law, I sent a certified demand letter requesting my deposit back on Jan 15/25. I again never heard from Boulder Commons nor Greystar. I contacted Boulder Commons on Jan 29 again requesting my deposit and was told the deposit was sent to the wrong address, with no record or evidence that this occurred, and accounting would need to send a new check to the correct address I provided months earlier. I have yet to receive this check. A simple internet review reveals this to be a frequent occurrence for tenants of Greystar nationwide. I am now 90 days past move out.

  Business Response

  Date: 02/12/2025

  Dear ******,
  
  Thank you for reaching out regarding your deposit refund. We sincerely apologize for the delay and the inconvenience this has caused you.
  
  We have contacted the Boulder Commons team and their leadership to review your concerns and the status of your deposit refund. A Greystar representative will be reaching out to you within 10 business days to provide an update and next steps.
  
  If you have any additional details you’d like to share, please provide them directly to the property team when they contact you. We appreciate your patience while this matter is being investigated.
  
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment in September of 2023 and moved out in November of 2024. I was charged a security deposit that Greystar (who took over the apartment complex from McWhinney) refuses to return. They are attempting to charge me an additional $110 for the replacement of the bedroom carpet due to stains that were not from me, nor visible without ripping the carpet up. I am still arguing with their Receivables Dept. about this issue. Attached is their bills and their photos of the carpeting.

  Business Response

  Date: 02/12/2025

  Dear *******,
  Thank you for reaching out and sharing your concerns regarding your move-out charges and deposit refund. We understand how important this is to you and sincerely apologize for any frustration caused.
  We have contacted the property and its leadership team to review your concerns, including the disputed carpet replacement charges and the status of your security deposit. A Greystar representative will be reaching out to you within 10 business days to discuss this matter further.
  If you have any additional details or documentation you’d like to share, please feel free to provide them directly to the property team when they reach out.
  Best regards,
  The Greystar Team

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property refused to return deposit and provide itemized receipt regarding all the charges. Also the property is intentional to collection money from residents on late notice. They give very vague move out notice ahead.
  
  One of the leasing agent is rude and have a really bad attitude.

  Customer Answer

  Date: 02/12/2025

  The name of the property is Callia. Located at 100 W Indian School Rd. 

  Business Response

  Date: 02/12/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns regarding your deposit refund and move-out experience at Callia. We apologize for any frustration this situation has caused you.
  
  We have contacted the property and their leadership team to review your concerns, including the deposit refund, itemized charges, and communication regarding move-out procedures. A Greystar representative will be reaching out to you within 10 business days to discuss this matter further.
  
  If you have any additional details or documentation you’d like to share, please feel free to provide them directly to the property team when they reach out.
  
  Best regards,

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my lease was altered to month-to-month on 4/2024 I was given a prorated amount, however, I had already paid the full amount. When I inquired about information for a refund for the remainder I had given, it was never addressed. I also had private renter's insurance, however was charged monthly by Greystar for 18 months. They took off 3/2024 to 7/2024, however, they didn't address my refund for 1/2023 to 2/2024.
  
  When I moved out 7/2024 I received a move-out statement that included utilities that I had already paid, as well as cleaning services that did not exceed my initial deposit, yet Greystar claims I owe them 530.31.

  Business Response

  Date: 02/11/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns. We apologize for the billing issues you’ve encountered related to your lease transition, renter’s insurance charges, and move-out statement at Ascend 2300. We have contacted the property team and their leadership to investigate the matter. A Greystar representative will reach out to you within 10 business days to review your concerns and discuss any necessary resolutions.
  If you have any additional questions in the meantime, please let us know.
  The Greystar Team

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a lease with The Enclave Apartments (Paramount, CA), a Greystar-managed property, with an original move-in date of January 15, 2025. Since then, Greystar has delayed my move-in multiple times without valid explanations, causing my family financial hardship, displacement, and emotional distress.
  
  Timeline of Events:
  • Mid-December 2024 – I applied for the apartment.
  • December 30, 2024 – I was told the unit would be ready.
  • January 15, 2025 – Move-in was delayed to February 1.
  • February 1, 2025 – Delayed again to February 15.
  • February 8, 2025 – Greystar suddenly said the unit would be ready early.
  • February 7, 2025 (One day before move-in) – I was informed via email that the unit would not be ready and was delayed again until February 15.
  
  Key Issues:
  1. Lease Violations & False Promises:
  • Per Section 16 of my lease, I am entitled to rent abatement due to move-in delays, yet Greystar has refused to provide proper compensation.
  • I have been strung along with false move-in dates, forcing my family into financial distress.
  2. Severe Financial Hardship:
  • I have spent over $700 on Airbnb this week alone, plus thousands on hotels, storage fees, and lost wages due to these delays.
  • My children have missed school, and I am at risk of losing my job because I work from home and need a stable living environment.
  3. Negligence & Lack of Communication:
  • I have emailed and called multiple times, yet I have received no meaningful response or resolution from Greystar.
  • When I asked a leasing agent why my unit was delayed, she simply said, “I don’t know.”
  • I have been without access to my mail since January 10, and Greystar refuses to provide my mailbox key, despite repeated requests.

  Business Response

  Date: 02/10/2025

  Dear ******,
  Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the multiple delays regarding your move-in at The Enclave Apartments in Paramount, CA, and the impact this has had on you and your family.
  We have contacted the property team and their leadership to investigate this matter. A Greystar representative from The Enclave Apartments will be in touch with you within the next 10 business days to discuss your concerns and provide further clarification on your move-in status.
  If you have any additional questions in the meantime, please do not hesitate to let us know.
  Best regards,
  The Greystar Team